{"id":3458,"date":"2025-07-16T10:02:56","date_gmt":"2025-07-16T08:02:56","guid":{"rendered":"https:\/\/www.serviceday.it\/?p=3458"},"modified":"2025-10-28T10:15:14","modified_gmt":"2025-10-28T09:15:14","slug":"customer-experience-the-real-difference-in-after-sales-service","status":"publish","type":"post","link":"https:\/\/www.serviceday.it\/en\/customer-experience-the-real-difference-in-after-sales-service\/","title":{"rendered":"Customer Experience: the real difference in after-sales service"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row][vc_column][vc_column_text css=&#8221;&#8221;]L\u2019<strong>assistenza post vendita non \u00e8 solo una funzione operativa<\/strong>: \u00e8 una leva strategica per aumentare marginalit\u00e0 e fidelizzare i clienti nel tempo.<\/p>\n<p>Sul fronte della customer experience, secondo <a href=\"https:\/\/shop.quintegia.it\/prodotto\/asn24\/\" target=\"_blank\" rel=\"noopener\"><strong>After-Sales Navigator 2024<\/strong><\/a> di Quintegia, le concessionarie presidiano con maggior efficacia i servizi in sede: <strong>il 64% offre sale d\u2019attesa executive e soluzioni di mobilit\u00e0 aggiuntive<\/strong>. Esperienze che fanno sentire il cliente seguito, coccolato, valorizzato.<\/p>\n<p>Il grande gap si registra per\u00f2 nel digitale: <strong>solo il 19% dei dealer fornisce un&#8217;esperienza online strutturata<\/strong>, con la possibilit\u00e0 di prenotare servizi, gestire la mobilit\u00e0 e seguire in tempo reale lo stato della propria vettura. La trasparenza e la semplicit\u00e0 d\u2019uso sono oggi elementi imprescindibili per una relazione cliente solida.<\/p>\n<p>Ancora pi\u00f9 esclusive, ma potenzialmente game-changer, sono le modalit\u00e0 di accesso smart:<strong> fast-lane, pick-up &amp; delivery, assistenza a domicilio<\/strong>. Oggi solo il 17% dei dealer le offre tutte, ma rappresentano un futuro prossimo inevitabile.<\/p>\n<p>Al centro di <strong>Service Day<\/strong>, in programma il <strong>16 e 17 ottobre<\/strong>, sar\u00e0 possibile confrontarsi con esperti del settore e scoprire aziende che offrono soluzioni innovative per il post vendita oltre che accedere ai dati dell\u2019edizione 2025 di After-sales Navigator, lo studio pensato come uno strumento concreto per chi vuole innovare il proprio business service.<\/p>\n<p><strong>Investire nella customer experience non \u00e8 pi\u00f9 una scelta<\/strong>. \u00c8 la nuova misura della qualit\u00e0 percepita e il punto di svolta tra un cliente occasionale e un cliente fedele.[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column][vc_empty_space height=&#8221;64px&#8221;][\/vc_column][\/vc_row][vc_row][vc_column width=&#8221;1\/2&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<p><a class=\"gradient-anchor-button gab-monochrome-solid gab-thick gab-align-center\" href=\"https:\/\/www.serviceday.it\/en\/how-to-participate\/\" target=\"_blank\" rel=\"noopener\">Take part in Service Day 2025<\/a><\/p>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/2&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<p><a class=\"gradient-anchor-button gab-monochrome-solid gab-thick gab-align-center\" href=\"https:\/\/www.serviceday.it\/en\/become-a-sponsor\/\" target=\"_blank\" rel=\"noopener\">Become a sponsor<\/a><\/p>\n<p>[\/vc_column_text][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_row][vc_column][vc_column_text css=&#8221;&#8221;]L\u2019assistenza post vendita non \u00e8 solo una funzione operativa: \u00e8 una leva strategica per aumentare marginalit\u00e0 e fidelizzare i clienti nel tempo. Sul fronte della customer experience, secondo After-Sales Navigator 2024 di Quintegia, le concessionarie presidiano con maggior efficacia i servizi in sede: il 64% offre sale d\u2019attesa executive e soluzioni di mobilit\u00e0 aggiuntive.&hellip;<\/p>\n","protected":false},"author":13,"featured_media":3466,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"class_list":["post-3458","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-senza-categoria","category-1","description-off"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.7 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Customer Experience: the real difference in after-sales service - Service Day<\/title>\n<meta name=\"description\" content=\"64% offer executive waiting rooms and additional mobility solutions. 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