{"id":3240,"date":"2024-08-27T16:32:31","date_gmt":"2024-08-27T14:32:31","guid":{"rendered":"https:\/\/www.serviceday.it\/content-program\/speakers-2025\/"},"modified":"2026-10-15T00:17:26","modified_gmt":"2026-10-14T22:17:26","slug":"speakers-2026","status":"publish","type":"page","link":"https:\/\/www.serviceday.it\/en\/content-program\/speakers-2026\/","title":{"rendered":"Speakers"},"content":{"rendered":"

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CONTENUT PROGRAMM<\/strong><\/span><\/p>\n

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Speakers<\/h2><\/div>
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The voices of Service Day 2026<\/span><\/p>\n

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ATTEND THE EVENT<\/a><\/p>\n

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CHECK OUT THE AGENDA<\/a><\/p>\n

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\r\n \"Tommaso\r\n
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\r\n Tommaso Bortolomiol <\/div>\r\n
\r\n CEO,<\/span>\r\n Quintegia<\/span>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n
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\r\n Tommaso Bortolomiol <\/div>\r\n
\r\n CEO,<\/span>\r\n Quintegia<\/span>\r\n <\/div>\r\n <\/div>\r\n
\r\n He holds a degree in Business Administration from Ca' Foscari University Venice and continued his education by taking a course in Entrepreneurship at UCLA Anderson School of Management in Los Angeles. He joined Quintegia in 2004, initially as a researcher, then with the role of Project Manager coordinating the activities inherent to Top50 Dealers and Automotive Dealer Day. He continued his professional growth by joining the Board of Directors with delegated authority over Corporate & Industry Relations activities with a focus on Sales, Marketing & Communication. From 2021 he was appointed CEO of Quintegia, with the objective of defining and implementing a new strategic plan aimed at leading the company to seize the opportunities arising from the transformations taking place in the mobility market and implement a path of international expansion. Over the years he has also collaborated with J.D. Power & Associates on several projects focused on the Italian market and other research initiatives with Ca' Foscari University Venice. <\/div>\r\n \r\n
Speaker in<\/h5>\r\n \r\n
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\r\n Quintegia Content Program <\/div>\r\n
\r\n Blue Room | Floor 2 <\/span> <\/div>\r\n <\/div>\r\n
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\r\n Thursday 15th<\/sup> <\/i>\r\n <\/div>\r\n
\r\n 9.30 AM - 11.00 AM <\/i>\r\n <\/div>\r\n
\r\n Seats: 390 <\/i>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n
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Una direzione, pi\u00f9 scelte: il post vendita come motore di crescita<\/div>\r\n One direction, multiple choices: after-sales as a driver for growth and loyalty <\/div>\r\n
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\r\n \"Loaging\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n
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\r\n Quintegia Content Program <\/div>\r\n
\r\n Blue Room | Floor 2 <\/span> <\/div>\r\n <\/div>\r\n
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\r\n Thursday 15th<\/sup> <\/i>\r\n <\/div>\r\n
\r\n 4.30 PM - 5.30 PM <\/i>\r\n <\/div>\r\n
\r\n Seats: 625 <\/i>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n
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Prepararsi al futuro: idee, innovazione e strategie condivise tra OEM e dealer<\/div>\r\n Preparing for the future: ideas, innovation, and shared strategies between OEMs and dealers <\/div>\r\n
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\r\n \"Loaging\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n
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\r\n \"Alberto\r\n
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\r\n Alberto Mattiello <\/div>\r\n
\r\n Business Futurist, Author & Entrepreneur<\/span>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n
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\r\n Alberto Mattiello <\/div>\r\n
\r\n Business Futurist, Author & Entrepreneur<\/span>\r\n <\/div>\r\n <\/div>\r\n
\r\n Based in the US for many years, Alberto Mattiello speaks at and moderates over 100 events a year. Head of Innovation at Retail Hub, he has taught Digital Innovation at Bocconi since 2008 and lectures at Imperial College London. A marketing and technology expert, he supports companies through digital transformation. He co-founded Eitherland and agency LabNext, called by Wired \"the Italian Think Tank\". Author of \"Marketing Thinking\", \"Disruption\", \"Mind The Change\" and \"Cromosoma Innovazione\". <\/div>\r\n \r\n
Speaker in<\/h5>\r\n \r\n
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\r\n Quintegia Content Program <\/div>\r\n
\r\n Blue Room | Floor 2 <\/span> <\/div>\r\n <\/div>\r\n
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\r\n Thursday 15th<\/sup> <\/i>\r\n <\/div>\r\n
\r\n 4.30 PM - 5.30 PM <\/i>\r\n <\/div>\r\n
\r\n Seats: 625 <\/i>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n
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Prepararsi al futuro: idee, innovazione e strategie condivise tra OEM e dealer<\/div>\r\n Preparing for the future: ideas, innovation, and shared strategies between OEMs and dealers <\/div>\r\n
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\r\n \"Loaging\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n
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\r\n \"Silvia\r\n
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\r\n Silvia Zanella <\/div>\r\n
\r\n Manager, author, expert on the future of work<\/span>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n
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\r\n Silvia Zanella <\/div>\r\n
\r\n Manager, author, expert on the future of work<\/span>\r\n <\/div>\r\n <\/div>\r\n
\r\n Silvia Zanella writes and speaks about the Future of Work, People Culture, Employee Experience and Employer Branding, drawing on more than 25 years of managerial experience gained in both Italian and international environments.\r\n\r\nShe is an author for leading publishers including Mondadori, FrancoAngeli, Hoepli and Bompiani, a TEDx speaker, a professional journalist and a business executive.\r\n\r\nHer most recent books include \"Intelligenza\" (co-authored with Luca Tremolada), \"Basta lavorare cos\u00ec\" and \"Il futuro del lavoro \u00e8 femmina\" , published by FrancoAngeli and Bompiani. She also serves as the editor of the Voci del lavoro nuovo book series for FrancoAngeli.\r\n\r\nSince 2021, she has consistently been recognized among LinkedIn Top 10 Voices on the future of work. <\/div>\r\n \r\n
Speaker in<\/h5>\r\n \r\n
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\r\n Quintegia Content Program <\/div>\r\n
\r\n Blue Room | Floor 2 <\/span> <\/div>\r\n <\/div>\r\n
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\r\n Thursday 15th<\/sup> <\/i>\r\n <\/div>\r\n
\r\n 2.30 PM - 3.30 PM <\/i>\r\n <\/div>\r\n
\r\n Seats: 499 <\/i>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n
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Guidare il cambiamento: tra leadership e sviluppo delle persone<\/div>\r\n Leading Change: Between Leadership and People Development <\/div>\r\n
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\r\n \"Loaging\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n
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\r\n \"Danilo\r\n
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\r\n Danilo Zatta <\/div>\r\n
\r\n Senior Partner,<\/span>\r\n Implement Consulting Group<\/span>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n
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\r\n Danilo Zatta <\/div>\r\n
\r\n Senior Partner,<\/span>\r\n Implement Consulting Group<\/span>\r\n <\/div>\r\n <\/div>\r\n
\r\n Danilo Zatta is one of the world's leading management consultants in pricing. For over 25 years, he has been providing management consulting, training, and coaching as an external advisor to many of the world's most renowned organizations.\r\nThe Financial Times has defined him as 'one of the world's leading minds on pricing,' and Il Sole 24 Ore as 'the most authoritative voice on pricing in Italy.' His bestseller Pricing Revolution has been translated into more than 10 languages. <\/div>\r\n \r\n
Speaker in<\/h5>\r\n \r\n
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\r\n Quintegia Content Program <\/div>\r\n
\r\n Blue Room | Floor 2 <\/span> <\/div>\r\n <\/div>\r\n
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\r\n Friday 16th<\/sup> <\/i>\r\n <\/div>\r\n
\r\n 9.30 AM - 10.30 AM <\/i>\r\n <\/div>\r\n
\r\n Seats: 535 <\/i>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n
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Nuovi brand e risposte al mercato: quando le strategie incontrano il prezzo<\/div>\r\n New brands and market responses: when value strategies meet price <\/div>\r\n
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\r\n \"Loaging\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n
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\r\n \"Roberto\r\n
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\r\n Roberto Scarabel <\/div>\r\n
\r\n President,<\/span>\r\n AsConAuto<\/span>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n
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\r\n <\/div>\r\n
\r\n Roberto Scarabel <\/div>\r\n
\r\n President,<\/span>\r\n AsConAuto<\/span>\r\n <\/div>\r\n <\/div>\r\n
\r\n President AsConAuto (Associazione Consorzi Concessionari Autoveicoli), Europe's largest active distributor of original spare parts and since 2024 vice-president of Federauto and member of the Executive Committee in office until 2027. Before joining the family business full-time in 1990, he worked at the London office of Banca Commerciale Italiana, in the City at the Broker Investigation office.\r\n\r\n\r\nUpon joining Scarabel Spa he performs as his first assignment to develop Business Management to become Porsche brand manager in 1993. He then followed the economic-financial planning and subsequent organizational development of Euganea Motori, Alemagna Motori, Auto Technik, Garage S\u00fcdtirol, Horizon Automotive NE and other Group businesses. Today, the Scarabel Group represents the Audi, Volkswagen, Seat, Cupra, VW Commercial Vehicles, Ducati, Aprilia, Moto Guzzi, Royal Enfield, and Aixam brands in a total of 14 locations in the Automotive sector. Currently, Roberto Scarabel is sole director of the family-owned group.\r\nDegree in Business Administration, with a legal focus, from the University of Venice C\u00e0 Foscari with the Thesis \u201cEconomic and Organizational Problems in the Commercial Distribution of Automobiles\u201d and supervisor the very clear Professor Giuseppe Volpato, founding partner of Quintegia. <\/div>\r\n \r\n
Speaker in<\/h5>\r\n \r\n
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\r\n Quintegia Content Program <\/div>\r\n
\r\n Blue Room | Floor 2 <\/span> <\/div>\r\n <\/div>\r\n
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\r\n Thursday 15th<\/sup> <\/i>\r\n <\/div>\r\n
\r\n 9.30 AM - 11.00 AM <\/i>\r\n <\/div>\r\n
\r\n Seats: 390 <\/i>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n
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Una direzione, pi\u00f9 scelte: il post vendita come motore di crescita<\/div>\r\n One direction, multiple choices: after-sales as a driver for growth and loyalty <\/div>\r\n
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\r\n \"Loaging\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n
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\r\n Quintegia Content Program <\/div>\r\n
\r\n Auditorium Verdi | - <\/span>1 Floor <\/span> <\/div>\r\n <\/div>\r\n
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\r\n Friday 16th<\/sup> <\/i>\r\n <\/div>\r\n
\r\n 9.30 AM - 10.15 AM <\/i>\r\n <\/div>\r\n
\r\n Seats: 424 <\/i>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n
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Studenti e imprese: confronto sul futuro del lavoro<\/div>\r\n Students and Businesses: A Debate on the Future of Work <\/div>\r\n
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Recomended Path<\/h5>\r\n
Garage Formativi<\/div>\r\n <\/div>\r\n
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\r\n \"Loaging\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n
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\r\n Quintegia Content Program <\/div>\r\n
\r\n Auditorium Verdi | - <\/span>1 Floor <\/span> <\/div>\r\n <\/div>\r\n
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\r\n Friday 16th<\/sup> <\/i>\r\n <\/div>\r\n
\r\n 10.45 AM - 11.45 AM <\/i>\r\n <\/div>\r\n
\r\n Seats: 244 <\/i>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n
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La nuova geografia del post-vendita: mercato, rete e opportunit\u00e0<\/div>\r\n The new geography of aftersales: market, network and opportunities <\/div>\r\n
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Recomended Path<\/h5>\r\n
Garage Formativi<\/div>\r\n <\/div>\r\n
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\r\n \"Luca\r\n
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\r\n Luca Montagner <\/div>\r\n
\r\n Senior Advisor Automotive<\/span>\r\n <\/div>\r\n
\r\n Associate Director,<\/span>\r\n ICDP<\/span>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n
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\r\n <\/div>\r\n
\r\n Luca Montagner <\/div>\r\n
\r\n Senior Advisor Automotive<\/span>\r\n <\/div>\r\n
\r\n Associate Director,<\/span>\r\n ICDP<\/span>\r\n <\/div>\r\n <\/div>\r\n
\r\n He is Senior Advisor in the automotive field and Associate Director of ICDP (International Car Distribution Program), the most important European research network in the field of automotive distribution, with which he has collaborated since 2000. The main topics on which his study and research activities are focused include: trends and prospects for sales and service networks, after-sales market, spare parts distribution, large dealer evolution and used car management. He has participated as a speaker in more than 200 appointments at conferences and seminars dedicated to the automotive sector, mainly in Italy and Europe. <\/div>\r\n \r\n
Speaker in<\/h5>\r\n \r\n
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\r\n Quintegia Content Program <\/div>\r\n
\r\n Vivaldi Room | - <\/span>1 Floor <\/span> <\/div>\r\n <\/div>\r\n
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\r\n Thursday 15th<\/sup> <\/i>\r\n <\/div>\r\n
\r\n 11.15 AM - 11.45 AM <\/i>\r\n <\/div>\r\n
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Idee di marketing per vendere pi\u00f9 Ricambi Originali<\/div>\r\n Marketing ideas to sell more spare parts <\/div>\r\n
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Recomended Path<\/h5>\r\n
Garage Formativi<\/div>\r\n <\/div>\r\n
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\r\n \"Loaging\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n
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\r\n Companies' Meetings <\/div>\r\n
\r\n Salieri Room | - <\/span>1 Floor <\/span> <\/div>\r\n <\/div>\r\n
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\r\n Thursday 15th<\/sup> <\/i>\r\n <\/div>\r\n
\r\n 3.30 PM - 4.30 PM <\/i>\r\n <\/div>\r\n
\r\n Seats: 78 <\/i>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n
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Meeting DTS<\/div>\r\n Opportunities to Leverage Technology and Innovation in the After-Sales Business <\/div>\r\n
\r\n Event organized by D.T.S. <\/div>\r\n\r\n
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\r\n \"Loaging\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n
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\r\n Quintegia Content Program <\/div>\r\n
\r\n Auditorium Verdi | - <\/span>1 Floor <\/span> <\/div>\r\n <\/div>\r\n
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\r\n Friday 16th<\/sup> <\/i>\r\n <\/div>\r\n
\r\n 10.45 AM - 11.45 AM <\/i>\r\n <\/div>\r\n
\r\n Seats: 244 <\/i>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n
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La nuova geografia del post-vendita: mercato, rete e opportunit\u00e0<\/div>\r\n The new geography of aftersales: market, network and opportunities <\/div>\r\n
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Recomended Path<\/h5>\r\n
Garage Formativi<\/div>\r\n <\/div>\r\n
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\r\n Quintegia Content Program <\/div>\r\n
\r\n Blue Room | Floor 2 <\/span> <\/div>\r\n <\/div>\r\n
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\r\n Friday 16th<\/sup> <\/i>\r\n <\/div>\r\n
\r\n 2.30 PM - 3.30 PM <\/i>\r\n <\/div>\r\n
\r\n Seats: 651 <\/i>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n
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Dove conviene crescere: come scegliere i business su cui investire<\/div>\r\n Where it pays to grow: how to choose the businesses to invest in to build a distinctive service <\/div>\r\n
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\r\n \"Loaging\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n
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\r\n \"Alessandra\r\n
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\r\n Alessandra Farabegoli <\/div>\r\n
\r\n Email Marketing Strategist<\/span>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n
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\r\n <\/div>\r\n
\r\n Alessandra Farabegoli <\/div>\r\n
\r\n Email Marketing Strategist<\/span>\r\n <\/div>\r\n <\/div>\r\n
\r\n Alessandra Farabegoli is the co-founder of Palabra, Italy\u2019s first agency entirely dedicated to email marketing and marketing automation. She has been working in the digital field since the late 1990s, helping companies, public organizations and associations use the internet to communicate and work more effectively.\r\nShe is the author of \"Sopravvivere alle informazioni su Internet\" (Apogeo, 2012), \"Email Marketing with MailChimp\" (Apogeo, 2013, 2014 and 2016), and \"Email Marketing con MailChimp\" (Apogeo, 2014). Together with Enrico Marchetto, she also co-authored \"Marketing in un mondo digitale\" (Apogeo, 2018).\r\nOriginally trained as a biologist before moving into IT and later online marketing, she studies communities and their patterns of interaction, competition and mutualism to develop balanced and sustainable growth strategies <\/div>\r\n \r\n
Speaker in<\/h5>\r\n \r\n
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\r\n Quintegia Content Program <\/div>\r\n
\r\n Blue Room | Floor 2 <\/span> <\/div>\r\n <\/div>\r\n
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\r\n Thursday 15th<\/sup> <\/i>\r\n <\/div>\r\n
\r\n 12.00 PM - 1.00 PM <\/i>\r\n <\/div>\r\n
\r\n Seats: 515 <\/i>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n
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Il cliente come patrimonio: dal valore economico al valore strategico<\/div>\r\n The customer as an asset: from economic value to the strategic value of the relationship <\/div>\r\n
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\r\n \"Loaging\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n
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\r\n \"Andrea\r\n
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\r\n Andrea Payaro <\/div>\r\n
\r\n Professor of Business Administration<\/span>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n
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\r\n <\/div>\r\n
\r\n Andrea Payaro <\/div>\r\n
\r\n Professor of Business Administration<\/span>\r\n <\/div>\r\n <\/div>\r\n
\r\n Holding a PhD and Post-Doctorate in Management Engineering from the University of Padua, Andrea Payaro has been a Ministry-registered Innovation Manager since 2019. In the same year, he was awarded 'Logistician of the Year' by Assologistica. A Certified Consultant by the European Logistics Association at the highest level of competence, he is a Professor at the Faculty of Economics. He has been working in management consulting since 2000. He is a member of the technical committee for the journals Logistica Management, Science Journal of Business and Management, and the Social Science and Humanities Research Association. Since 2010, he has presented his research through more than 20 publications in international scientific journals and has authored 6 books. <\/div>\r\n \r\n
Speaker in<\/h5>\r\n \r\n
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\r\n Quintegia Content Program <\/div>\r\n
\r\n Blue Room | Floor 2 <\/span> <\/div>\r\n <\/div>\r\n
\r\n
\r\n Friday 16th<\/sup> <\/i>\r\n <\/div>\r\n
\r\n 12.00 PM - 1.00 PM <\/i>\r\n <\/div>\r\n
\r\n Seats: 563 <\/i>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n
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Gestire il service in modo efficiente: applicazione del Lean Management<\/div>\r\n Managing service efficiently: applying Lean Management to free up margin <\/div>\r\n
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\r\n \"Loaging\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n
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\r\n \"Fabio\r\n
\r\n
\r\n Fabio Barbisan <\/div>\r\n
\r\n Chief Operating Officer,<\/span>\r\n Quintegia<\/span>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n
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\r\n <\/span><\/a>\r\n <\/span><\/a>\r\n <\/div>\r\n <\/div>\r\n
\r\n Fabio Barbisan <\/div>\r\n
\r\n Chief Operating Officer,<\/span>\r\n Quintegia<\/span>\r\n <\/div>\r\n <\/div>\r\n
\r\n Graduated in Economics, Marketing, and Communication from Ca\u2019 Foscari University of Venice, he began his professional journey as part of the native team of Automotive Dealer Day and also served as a researcher for the International Car Distribution Program (ICDP). He then embarked on a 14-year career spanning Italy and Europe within one of the largest multinational corporations in the energy sector, taking on managerial roles of increasing responsibility in sales, marketing, and strategic projects. In 2021, he joined Quintegia as Vice President OEM & Industry Solutions, focusing on strengthening and expanding opportunities with car manufacturers and the retail channel. At the end of 2024, he was appointed Chief Operating Officer of Quintegia. <\/div>\r\n \r\n
Speaker in<\/h5>\r\n \r\n
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\r\n Quintegia Content Program <\/div>\r\n
\r\n Blue Room | Floor 2 <\/span> <\/div>\r\n <\/div>\r\n
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\r\n Thursday 15th<\/sup> <\/i>\r\n <\/div>\r\n
\r\n 2.30 PM - 3.30 PM <\/i>\r\n <\/div>\r\n
\r\n Seats: 499 <\/i>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n
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Guidare il cambiamento: tra leadership e sviluppo delle persone<\/div>\r\n Leading Change: Between Leadership and People Development <\/div>\r\n
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\r\n \"Loaging\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n
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\r\n Quintegia Content Program <\/div>\r\n
\r\n Auditorium Verdi | - <\/span>1 Floor <\/span> <\/div>\r\n <\/div>\r\n
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\r\n Thursday 15th<\/sup> <\/i>\r\n <\/div>\r\n
\r\n 3.45 PM - 4.30 PM <\/i>\r\n <\/div>\r\n
\r\n Seats: 547 <\/i>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n
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Veicoli fuori uso: nuove regole del quadro normativo<\/div>\r\n End-of-life vehicles: New Rules under the Regulatory Framework <\/div>\r\n
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Recomended Path<\/h5>\r\n
Garage Formativi<\/div>\r\n <\/div>\r\n
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\r\n \"Loaging\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n
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\r\n Quintegia Content Program <\/div>\r\n
\r\n Blue Room | Floor 2 <\/span> <\/div>\r\n <\/div>\r\n
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\r\n Friday 16th<\/sup> <\/i>\r\n <\/div>\r\n
\r\n 12.00 PM - 1.00 PM <\/i>\r\n <\/div>\r\n
\r\n Seats: 563 <\/i>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n
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Gestire il service in modo efficiente: applicazione del Lean Management<\/div>\r\n Managing service efficiently: applying Lean Management to free up margin <\/div>\r\n
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\r\n \"Loaging\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n
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\r\n \"Laura\r\n
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\r\n Laura Papa <\/div>\r\n
\r\n After Sales Director,<\/span>\r\n Jameel Motors Italy - Geely e Zeekr<\/span>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n
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\r\n <\/div>\r\n
\r\n Laura Papa <\/div>\r\n
\r\n After Sales Director,<\/span>\r\n Jameel Motors Italy - Geely e Zeekr<\/span>\r\n <\/div>\r\n <\/div>\r\n
\r\n Laura Papa is After Sales Director at Jameel Motors Italia, where she has been building Geely\u2019s After Sales operations from the ground up since June 2025, followed by Zeekr\u2019s from February 2026.\r\nShe has over 25 years of experience in the automotive industry, gained across several automotive brands as well as in the rental and mobility sectors. Throughout her career, she has held managerial roles in Marketing, Logistics, After Sales and Operations, developing a broad, cross-functional perspective on the industry and the key drivers that contribute to creating value for customers <\/div>\r\n \r\n
Speaker in<\/h5>\r\n \r\n
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\r\n Quintegia Content Program <\/div>\r\n
\r\n Blue Room | Floor 2 <\/span> <\/div>\r\n <\/div>\r\n
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\r\n Friday 16th<\/sup> <\/i>\r\n <\/div>\r\n
\r\n 9.30 AM - 10.30 AM <\/i>\r\n <\/div>\r\n
\r\n Seats: 535 <\/i>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n
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Nuovi brand e risposte al mercato: quando le strategie incontrano il prezzo<\/div>\r\n New brands and market responses: when value strategies meet price <\/div>\r\n
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\r\n \"Loaging\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n
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\r\n \"Riccardo\r\n
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\r\n Riccardo Patrese <\/div>\r\n
\r\n Former Italian racing driver<\/span>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n
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\r\n Riccardo Patrese <\/div>\r\n
\r\n Former Italian racing driver<\/span>\r\n <\/div>\r\n <\/div>\r\n
\r\n Born in Padua on April 17, 1954, he began his motorsport career at the age of 11, starting out in karting in 1965. He became Italian Champion in 1972, European Team Champion in 1973 and 1974, and World Champion in 1974 at Estoril, Portugal.\r\n\r\nIn 1975, he made the move into car racing with Formula Italia. In 1976, he won the European Formula 3 Championship and, in 1977, following an outstanding pole position at the N\u00fcrburgring in Formula 2, he was invited by the Shadow team to make his Formula 1 debut at the Monaco Grand Prix.\r\n\r\nHe competed in Formula 1 for 17 years, holding the record for the longest F1 career for 15 years, with 256 Grand Prix starts, a record that stood until 2008.\r\n\r\nHe achieved six Formula 1 victories: Monaco in 1982, South Africa in 1983, Imola in 1990, Mexico and Portugal in 1991, and Japan in 1992. He also secured 8 pole positions and 13 fastest laps, and finished runner-up in the Formula 1 World Championship in 1992.\r\n\r\nAlongside his Formula 1 career, from 1978 to 1984 he also competed in the World Endurance Championship with Lancia Martini, achieving nine victories in 1,000 km and six-hour races.\r\n\r\nIn 1982, he finished runner-up in the World Endurance Drivers\u2019 Championship behind Belgian driver Jacky Ickx.\r\n\r\nHis final Formula 1 Grand Prix was Adelaide in 1993.\r\n\r\nThroughout his career, Patrese raced across three decades, competing against some of the greatest drivers in motorsport history, from Ayrton Senna and Alain Prost to Michael Schumacher in the 1990s <\/div>\r\n \r\n
Speaker in<\/h5>\r\n \r\n
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\r\n Quintegia Content Program <\/div>\r\n
\r\n Auditorium Verdi | - <\/span>1 Floor <\/span> <\/div>\r\n <\/div>\r\n
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\r\n Friday 16th<\/sup> <\/i>\r\n <\/div>\r\n
\r\n 10.45 AM - 11.45 AM <\/i>\r\n <\/div>\r\n
\r\n Seats: 244 <\/i>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n
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La nuova geografia del post-vendita: mercato, rete e opportunit\u00e0<\/div>\r\n The new geography of aftersales: market, network and opportunities <\/div>\r\n
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Recomended Path<\/h5>\r\n
Garage Formativi<\/div>\r\n <\/div>\r\n
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\r\n \"Gerardo\r\n
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\r\n Gerardo Altieri <\/div>\r\n
\r\n Aftersales Director,<\/span>\r\n GWM Italia<\/span>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n
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\r\n <\/div>\r\n
\r\n Gerardo Altieri <\/div>\r\n
\r\n Aftersales Director,<\/span>\r\n GWM Italia<\/span>\r\n <\/div>\r\n <\/div>\r\n
\r\n Gerardo Altieri is Aftersales Director at GWM Italy. A mechanical engineer, he has over 30 years of experience in the automotive industry, gained both in Italy and international markets with manufacturers including Ford, Renault, General Motors, Hyundai, Jaguar Land Rover and DR Automobiles.\r\nThroughout his career, he has held positions of increasing responsibility across aftersales, customer service, spare parts and network development, contributing to the transformation and optimization of aftersales processes.\r\nSince July 2026, he has been leading GWM Italy\u2019s aftersales operations, with the aim of developing an efficient, customer-focused network while fostering innovation, service quality and strong partnerships with dealers.\r\nCombining technical expertise, strategic vision and hands-on experience, he is recognized for his ability to build high-performing organizations and support the growth of developing brands <\/div>\r\n \r\n
Speaker in<\/h5>\r\n \r\n
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\r\n Companies' Meetings <\/div>\r\n
\r\n Salieri Room | - <\/span>1 Floor <\/span> <\/div>\r\n <\/div>\r\n
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\r\n Thursday 15th<\/sup> <\/i>\r\n <\/div>\r\n
\r\n 2.15 PM - 3.15 PM <\/i>\r\n <\/div>\r\n
\r\n Seats: 107 <\/i>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n
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Meeting FUCHS<\/div>\r\n Lubricants in the Planetary Storm: Insights, Experiences and Proposals <\/div>\r\n
\r\n Event organized by FUCHS Lubricanti <\/div>\r\n\r\n
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\r\n \"Loaging\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n
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\r\n Quintegia Content Program <\/div>\r\n
\r\n Blue Room | Floor 2 <\/span> <\/div>\r\n <\/div>\r\n
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\r\n Thursday 15th<\/sup> <\/i>\r\n <\/div>\r\n
\r\n 4.30 PM - 5.30 PM <\/i>\r\n <\/div>\r\n
\r\n Seats: 625 <\/i>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n
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Prepararsi al futuro: idee, innovazione e strategie condivise tra OEM e dealer<\/div>\r\n Preparing for the future: ideas, innovation, and shared strategies between OEMs and dealers <\/div>\r\n
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\r\n \"Loaging\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n
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\r\n \"Giorgio\r\n
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\r\n Giorgio Casalino <\/div>\r\n
\r\n Country Manager DEKRA Vehicle Inspection Italy,<\/span>\r\n DEKRA<\/span>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n
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\r\n <\/div>\r\n
\r\n Giorgio Casalino <\/div>\r\n
\r\n Country Manager DEKRA Vehicle Inspection Italy,<\/span>\r\n DEKRA<\/span>\r\n <\/div>\r\n <\/div>\r\n
\r\n Giorgio Saverio Casalino is Country Manager of DEKRA Vehicle Inspection in Italy. With over 25 years of experience in the automotive industry, he has developed extensive expertise in building and managing national networks, developing sales and after-sales services, and driving innovation and digitalization processes across the sector. A leading expert in the vehicle inspection market and related business models, he works with operators, networks, and partners across Italy to promote innovation, safety, and sustainability within the automotive industry <\/div>\r\n \r\n
Speaker in<\/h5>\r\n \r\n
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\r\n Quintegia Content Program <\/div>\r\n
\r\n Auditorium Verdi | - <\/span>1 Floor <\/span> <\/div>\r\n <\/div>\r\n
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\r\n Friday 16th<\/sup> <\/i>\r\n <\/div>\r\n
\r\n 2.00 PM - 2.30 PM <\/i>\r\n <\/div>\r\n
\r\n Seats: 536 <\/i>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n
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Revisioni: mercato, margini e nuove opportunit\u00e0<\/div>\r\n Vehicle Inspection: Market, Profitability and New Opportunities <\/div>\r\n
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Recomended Path<\/h5>\r\n
Garage Formativi<\/div>\r\n <\/div>\r\n
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\r\n \"Loaging\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n
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\r\n \"Marco\r\n
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\r\n Marco Tripisciano <\/div>\r\n
\r\n HR Manager & Digital Transformation Manager,<\/span>\r\n Gruppo L'Automobile<\/span>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n
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\r\n <\/span><\/a>\r\n <\/div>\r\n <\/div>\r\n
\r\n Marco Tripisciano <\/div>\r\n
\r\n HR Manager & Digital Transformation Manager,<\/span>\r\n Gruppo L'Automobile<\/span>\r\n <\/div>\r\n <\/div>\r\n
\r\n He blends strategic vision with tech expertise. For over three years, as HR Manager & CTO at Gruppo L'Automobile, he has spearheaded digital transformation by integrating innovation with talent management. A certified Digital Transformation Manager, he has digitized HR processes and optimized the company's IT infrastructure. With expertise in cybersecurity and networking, he combines operational efficiency and security to drive corporate technological evolution <\/div>\r\n \r\n
Speaker in<\/h5>\r\n \r\n
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\r\n Quintegia Content Program <\/div>\r\n
\r\n Blue Room | Floor 2 <\/span> <\/div>\r\n <\/div>\r\n
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\r\n Thursday 15th<\/sup> <\/i>\r\n <\/div>\r\n
\r\n 2.30 PM - 3.30 PM <\/i>\r\n <\/div>\r\n
\r\n Seats: 499 <\/i>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n
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Guidare il cambiamento: tra leadership e sviluppo delle persone<\/div>\r\n Leading Change: Between Leadership and People Development <\/div>\r\n
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\r\n \"Loaging\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n
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\r\n \"Alessandro\r\n
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\r\n Alessandro Morganti <\/div>\r\n
\r\n CFO, Customer Experience & Network Development Director,<\/span>\r\n Toyota Motor Italia<\/span>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n
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\r\n <\/div>\r\n
\r\n Alessandro Morganti <\/div>\r\n
\r\n CFO, Customer Experience & Network Development Director,<\/span>\r\n Toyota Motor Italia<\/span>\r\n <\/div>\r\n <\/div>\r\n
\r\n Alessandro Morganti is CFO of Toyota Motor Italia, where he leads the Finance and Customer Experience & Network Development areas. He has extensive experience within the Toyota Group in Italy, having started his career with the company in 2003 at Toyota Financial Services Italia.\r\nDuring his career at Toyota Motor Italia, he initially served as Chief Financial Officer and Director of Business Support, before becoming Director of Sales Operations, successfully overseeing sales and aftersales activities through the dealer network, as well as fleet operations.\r\nHe also gained international experience at Toyota Motor Europe, where he served as Head of Value Chain Business Development and Technical Services and, subsequently, Head of Strategy & Service Operations <\/div>\r\n \r\n
Speaker in<\/h5>\r\n \r\n
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\r\n Quintegia Content Program <\/div>\r\n
\r\n Blue Room | Floor 2 <\/span> <\/div>\r\n <\/div>\r\n
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\r\n Friday 16th<\/sup> <\/i>\r\n <\/div>\r\n
\r\n 12.00 PM - 1.00 PM <\/i>\r\n <\/div>\r\n
\r\n Seats: 563 <\/i>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n
\r\n
Gestire il service in modo efficiente: applicazione del Lean Management<\/div>\r\n Managing service efficiently: applying Lean Management to free up margin <\/div>\r\n
\r\n <\/div>\r\n\r\n
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\r\n \"Loaging\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n
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\r\n \"Elisa\r\n
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\r\n Elisa Giubilato <\/div>\r\n
\r\n Research Director & Retail Channel Expert<\/span>\r\n <\/div>\r\n
\r\n Quintegia<\/span>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n
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\r\n <\/div>\r\n
\r\n Elisa Giubilato <\/div>\r\n
\r\n Research Director & Retail Channel Expert<\/span>\r\n <\/div>\r\n
\r\n Quintegia<\/span>\r\n <\/div>\r\n <\/div>\r\n
\r\n With extensive research experience in the automotive industry, she has developed deep expertise in Retail Channels, a field in which she serves as Research Director and Subject Matter Expert.\r\n\r\nShe is responsible for developing projects on current industry trends, such as network organization, distribution models, and the market entry dynamics of new brands. Additionally, she acts as an advisor for Quintegia\u2019s ongoing studies having guided their development since their inception including DealerSTAT, dedicated to dealer satisfaction, and the Dealer Network Study, focused on network structure, as well as programs designed to strengthen the relationship between manufacturers and dealer networks. She has also collaborated on numerous new research projects, both dealer- and customer-centric, for manufacturers and supply chain companies, often with an international scope. <\/div>\r\n \r\n
Speaker in<\/h5>\r\n \r\n
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\r\n Dealer Associations' Meetings <\/div>\r\n
\r\n Auditorium Verdi | - <\/span>1 Floor <\/span> <\/div>\r\n <\/div>\r\n
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\r\n Thursday 15th<\/sup> <\/i>\r\n <\/div>\r\n
\r\n 5.00 PM - 6.30 PM <\/i>\r\n <\/div>\r\n
\r\n Seats: 493 <\/i>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n
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Meeting Federauto<\/div>\r\n Federauto Meeting \u2013 Margins, Leasing, Dealer Agreements <\/div>\r\n
\r\n Meeting reserved for Dealers <\/div>\r\n\r\n
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\r\n \"Loaging\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n
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\r\n Quintegia Content Program <\/div>\r\n
\r\n Blue Room | Floor 2 <\/span> <\/div>\r\n <\/div>\r\n
\r\n
\r\n Friday 16th<\/sup> <\/i>\r\n <\/div>\r\n
\r\n 9.30 AM - 10.30 AM <\/i>\r\n <\/div>\r\n
\r\n Seats: 535 <\/i>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n
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Nuovi brand e risposte al mercato: quando le strategie incontrano il prezzo<\/div>\r\n New brands and market responses: when value strategies meet price <\/div>\r\n
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\r\n \"Loaging\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n
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\r\n \"Marcella\r\n
\r\n
\r\n Marcella Manzoni <\/div>\r\n
\r\n Chief Digital Customer MKT & CIO,<\/span>\r\n Safilo<\/span>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n
\r\n
\r\n
\r\n <\/div>\r\n
\r\n Marcella Manzoni <\/div>\r\n
\r\n Chief Digital Customer MKT & CIO,<\/span>\r\n Safilo<\/span>\r\n <\/div>\r\n <\/div>\r\n
\r\n Marcella Manzoni holds a degree in International and Diplomatic Sciences from the University of Trieste and an Executive Master\u2019s in HR, People and Organizational Development from GEMA Business School in Rome.\r\n\r\nShe began her career at Safilo and, in 2023, was appointed Chief Digital Customer MKT & CIO. For the past three years, she has served as CIO of Safilo Group, supporting the company\u2019s digital transformation journey, leading change management processes, and contributing to the development of sustainable, cutting-edge technology infrastructures.\r\nMarcella also brings extensive experience in the automotive industry, having served as Head of Customer Service at Hyundai Motor Company Italy and previously worked at FCA. With more than ten years of experience in the automotive sector, she has developed strong expertise in customer service management, logistics, distribution, and change management <\/div>\r\n \r\n
Speaker in<\/h5>\r\n \r\n
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\r\n Quintegia Content Program <\/div>\r\n
\r\n Blue Room | Floor 2 <\/span> <\/div>\r\n <\/div>\r\n
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\r\n Thursday 15th<\/sup> <\/i>\r\n <\/div>\r\n
\r\n 12.00 PM - 1.00 PM <\/i>\r\n <\/div>\r\n
\r\n Seats: 515 <\/i>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n
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Il cliente come patrimonio: dal valore economico al valore strategico<\/div>\r\n The customer as an asset: from economic value to the strategic value of the relationship <\/div>\r\n
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\r\n \"Loaging\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n
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\r\n \"Nicola\r\n
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\r\n Nicola Pasqualin <\/div>\r\n
\r\n Senior Researcher, E-Commerce Coordinator & EV Expert,<\/span>\r\n Quintegia<\/span>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n
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\r\n <\/div>\r\n <\/div>\r\n
\r\n Nicola Pasqualin <\/div>\r\n
\r\n Senior Researcher, E-Commerce Coordinator & EV Expert,<\/span>\r\n Quintegia<\/span>\r\n <\/div>\r\n <\/div>\r\n
\r\n Graduated in Statistics for Economics and Business and is involved in research activities in the Automotive industry as a Senior Researcher. Involved in the implementation of Quintegia's main annual projects such as DealerSTAT, Dealer Network Study and analysis of sales and service networks in Italy, as well as Ad Hoc projects for customers. As EV Expert, he is Quintegia's internal contact for all activities related to electric mobility, including dealer training. <\/div>\r\n \r\n
Speaker in<\/h5>\r\n \r\n
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\r\n Quintegia Content Program <\/div>\r\n
\r\n Blue Room | Floor 2 <\/span> <\/div>\r\n <\/div>\r\n
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\r\n Thursday 15th<\/sup> <\/i>\r\n <\/div>\r\n
\r\n 4.30 PM - 5.30 PM <\/i>\r\n <\/div>\r\n
\r\n Seats: 625 <\/i>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n
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Prepararsi al futuro: idee, innovazione e strategie condivise tra OEM e dealer<\/div>\r\n Preparing for the future: ideas, innovation, and shared strategies between OEMs and dealers <\/div>\r\n
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\r\n \"Loaging\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n
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\r\n \"Dario\r\n
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\r\n Dario Tirloni <\/div>\r\n
\r\n CEO,<\/span>\r\n TIRLONI & C.<\/span>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n
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\r\n <\/span><\/a>\r\n <\/div>\r\n <\/div>\r\n
\r\n Dario Tirloni <\/div>\r\n
\r\n CEO,<\/span>\r\n TIRLONI & C.<\/span>\r\n <\/div>\r\n <\/div>\r\n
\r\n Dario Tirloni is the CEO of Concessionaria Tirloni Milano, a historic benchmark for Renault service and maintenance since 1969. As the third generation leading the family business, he took over the legacy of his father and grandfather in the 1990s, expanding the business into car sales. Today, he manages the company across South Milan with an analytical and digital approach, blending tradition and innovation in the automotive sector <\/div>\r\n \r\n
Speaker in<\/h5>\r\n \r\n
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\r\n Quintegia Content Program <\/div>\r\n
\r\n Vivaldi Room | - <\/span>1 Floor <\/span> <\/div>\r\n <\/div>\r\n
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\r\n Thursday 15th<\/sup> <\/i>\r\n <\/div>\r\n
\r\n 4.00 PM - 5.30 PM <\/i>\r\n <\/div>\r\n
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Dalla prenotazione alla pianificazione: l'intelligenza artificiale per gestire l<\/div>\r\n From Booking to Scheduling: AI for Managing Workshop Agendas <\/div>\r\n
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Recomended Path<\/h5>\r\n
Garage Formativi<\/div>\r\n <\/div>\r\n
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\r\n \"Loaging\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n
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\r\n \"Alessandro\r\n
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\r\n Alessandro Dal Bon <\/div>\r\n
\r\n Dealer & Industry Senior Director,<\/span>\r\n Quintegia<\/span>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n
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\r\n <\/div>\r\n
\r\n Alessandro Dal Bon <\/div>\r\n
\r\n Dealer & Industry Senior Director,<\/span>\r\n Quintegia<\/span>\r\n <\/div>\r\n <\/div>\r\n
\r\n He holds a degree in Political Economic Science from the University of Trieste, where he later earned his MBA from the MIB School of Management. He has built his career path in the automotive industry by holding various roles in large dealers across the board, starting with responsibility for the after-sales, marketing and sales departments and then following the general management of the operational and development phases. He was a promoter of initiatives such as the establishment of the Parts Distribution Consortium as a board member and project manager of specific innovation projects. During his path in the automotive world, he continued his education with Audea's Master in Dealer Management. At Quintegia he holds the position of Dealer and Industry Director. <\/div>\r\n \r\n
Speaker in<\/h5>\r\n \r\n
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\r\n Quintegia Content Program <\/div>\r\n
\r\n Blue Room | Floor 2 <\/span> <\/div>\r\n <\/div>\r\n
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\r\n Thursday 15th<\/sup> <\/i>\r\n <\/div>\r\n
\r\n 9.30 AM - 11.00 AM <\/i>\r\n <\/div>\r\n
\r\n Seats: 390 <\/i>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n
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Una direzione, pi\u00f9 scelte: il post vendita come motore di crescita<\/div>\r\n One direction, multiple choices: after-sales as a driver for growth and loyalty <\/div>\r\n
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\r\n \"Loaging\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n
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\r\n \"Giorgia\r\n
\r\n
\r\n Giorgia Banchini <\/div>\r\n
\r\n Mechatronics Instructor and Tutor,<\/span>\r\n ENAIP Lombardia<\/span>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n
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\r\n <\/div>\r\n
\r\n Giorgia Banchini <\/div>\r\n
\r\n Mechatronics Instructor and Tutor,<\/span>\r\n ENAIP Lombardia<\/span>\r\n <\/div>\r\n <\/div>\r\n
\r\n An automotive instructor and mechatronics tutor at ENAIP Lombardia, Giorgia Banchini combines extensive hands-on experience in the automotive industry with a strong commitment to education and training.\r\nHer professional background includes expertise in vehicle maintenance and repair, including classic cars, advanced electrical and hybrid systems, heavy-duty mechanics, and military vehicles, complemented by studies in Educational Sciences.\r\nAs a leading figure in automotive education, she describes herself as a \"bridge\" between the workshop environment and students, helping them develop the skills and professional goals needed to enter the automotive industry <\/div>\r\n \r\n
Speaker in<\/h5>\r\n \r\n
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\r\n Quintegia Content Program <\/div>\r\n
\r\n Auditorium Verdi | - <\/span>1 Floor <\/span> <\/div>\r\n <\/div>\r\n
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\r\n Friday 16th<\/sup> <\/i>\r\n <\/div>\r\n
\r\n 9.30 AM - 10.15 AM <\/i>\r\n <\/div>\r\n
\r\n Seats: 424 <\/i>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n
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Studenti e imprese: confronto sul futuro del lavoro<\/div>\r\n Students and Businesses: A Debate on the Future of Work <\/div>\r\n
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Recomended Path<\/h5>\r\n
Garage Formativi<\/div>\r\n <\/div>\r\n
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\r\n \"Loaging\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n
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\r\n \"Silvano\r\n
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\r\n Silvano Oneto <\/div>\r\n
\r\n CEO,<\/span>\r\n GC GROUP<\/span>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n
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\r\n Silvano Oneto <\/div>\r\n
\r\n CEO,<\/span>\r\n GC GROUP<\/span>\r\n <\/div>\r\n <\/div>\r\n
\r\n With over twenty years of managerial experience in leading multinational companies, Silvano Oneto has been a key figure in the Automotive After-sales industry for more than 12 years.\r\nToday, as Co-founder and CEO of GC GROUP, he leverages his strategic vision and extensive expertise to drive innovation and business growth, turning complex challenges into successful business models <\/div>\r\n \r\n
Speaker in<\/h5>\r\n \r\n
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\r\n Quintegia Content Program <\/div>\r\n
\r\n Vivaldi Room | - <\/span>1 Floor <\/span> <\/div>\r\n <\/div>\r\n
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\r\n Friday 16th<\/sup> <\/i>\r\n <\/div>\r\n
\r\n 12.30 PM - 1.00 PM <\/i>\r\n <\/div>\r\n
\r\n Seats: 125 <\/i>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n
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Dalla Pianificazione al Profitto: come aumentare capacit\u00e0 produttiva e ROI in ca<\/div>\r\n From Planning to Profit: Increasing production Capacity and ROI Through a Data-Driven Approach <\/div>\r\n
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Recomended Path<\/h5>\r\n
Garage Formativi<\/div>\r\n <\/div>\r\n
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\r\n \"Loaging\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n
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\r\n \"Oscar\r\n
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\r\n Oscar Scriva <\/div>\r\n
\r\n Senior Project Manager,<\/span>\r\n Quintegia<\/span>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n
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\r\n Oscar Scriva <\/div>\r\n
\r\n Senior Project Manager,<\/span>\r\n Quintegia<\/span>\r\n <\/div>\r\n <\/div>\r\n
\r\n Oscar Scriva is a professional with extensive international experience in a top global energy company, primarily focusing on strategy, sales, and marketing. He has led complex projects, launched new products and services across Europe, and managed asset sales. His background in change management is demonstrated by his involvement in multiple projects requiring significant organizational restructuring, leading mobility and energy transition projects, leveraging his digital competencies.\r\n\r\nOscar has a robust academic background, holding an Executive Master of Business Administration from SDA Bocconi, an Executive Program in Digital Transformation from MIP - Polytechnic School of Management, and various leadership programs from prestigious institutions such as Thunderbird School of Global Management and Kenan Flagler Business School. \r\n\r\nHe consolidated his professional and personal growth through trust and flexibility, enabling him to embrace frequent and significant changes in roles and locations. He has led multicultural teams and gained unique field experiences through work with Non-Governmental Organizations (NGOs) in Africa and South America. This has endowed him with a broad adaptability, essential for thriving in diverse environments. <\/div>\r\n \r\n
Speaker in<\/h5>\r\n \r\n
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\r\n Quintegia Content Program <\/div>\r\n
\r\n Vivaldi Room | - <\/span>1 Floor <\/span> <\/div>\r\n <\/div>\r\n
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\r\n Thursday 15th<\/sup> <\/i>\r\n <\/div>\r\n
\r\n 3.00 PM - 3.30 PM <\/i>\r\n <\/div>\r\n
\r\n Seats: 108 <\/i>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n
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Il valore del fleet manager: comprendere un interlocutore sempre pi\u00f9 strategico<\/div>\r\n The value of the fleet manager: understanding an increasingly strategic role <\/div>\r\n
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Recomended Path<\/h5>\r\n
Garage Formativi<\/div>\r\n <\/div>\r\n
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\r\n \"Loaging\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n
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\r\n Quintegia Content Program <\/div>\r\n
\r\n Blue Room | Floor 2 <\/span> <\/div>\r\n <\/div>\r\n
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\r\n Friday 16th<\/sup> <\/i>\r\n <\/div>\r\n
\r\n 12.00 PM - 1.00 PM <\/i>\r\n <\/div>\r\n
\r\n Seats: 563 <\/i>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n
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Gestire il service in modo efficiente: applicazione del Lean Management<\/div>\r\n Managing service efficiently: applying Lean Management to free up margin <\/div>\r\n
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\r\n \"Loaging\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n
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\r\n \"Luca\r\n
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\r\n Luca D'Onofrio <\/div>\r\n
\r\n Head of B&RD, CX and Customer Service,<\/span>\r\n Volvo Car Italia<\/span>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n
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\r\n <\/div>\r\n
\r\n Luca D'Onofrio <\/div>\r\n
\r\n Head of B&RD, CX and Customer Service,<\/span>\r\n Volvo Car Italia<\/span>\r\n <\/div>\r\n <\/div>\r\n
\r\n Luca D'Onofrio is Director of Business and Retailer Development, Consumer Experience and Customer Service at Volvo Car Italia.\r\nHe graduated in Mechanical Engineering in 1995 and has spent most of his professional career at the National Sales Company of the renowned Swedish automotive brand, gaining nearly 30 years of experience in after-sales, customer relations, and the management and development of Volvo\u2019s dealer network in Italy.\r\n\r\nResults-oriented and focused on problem-solving, he combines strong technical expertise with extensive hands-on operational experience.\r\nA lifelong enthusiast of both cars and consumers, he has successfully led large-scale transformation projects, demonstrating a strong ability to operate in environments characterized by high levels of volatility, uncertainty, complexity, and ambiguity <\/div>\r\n \r\n
Speaker in<\/h5>\r\n \r\n
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\r\n Quintegia Content Program <\/div>\r\n
\r\n Blue Room | Floor 2 <\/span> <\/div>\r\n <\/div>\r\n
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\r\n Thursday 15th<\/sup> <\/i>\r\n <\/div>\r\n
\r\n 9.30 AM - 11.00 AM <\/i>\r\n <\/div>\r\n
\r\n Seats: 390 <\/i>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n
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Una direzione, pi\u00f9 scelte: il post vendita come motore di crescita<\/div>\r\n One direction, multiple choices: after-sales as a driver for growth and loyalty <\/div>\r\n
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\r\n \"Loaging\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n
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\r\n \"Alex\r\n
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\r\n Alex Fava <\/div>\r\n
\r\n Innovation Manager,<\/span>\r\n Quintegia<\/span>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n
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\r\n <\/span><\/a>\r\n <\/div>\r\n <\/div>\r\n
\r\n Alex Fava <\/div>\r\n
\r\n Innovation Manager,<\/span>\r\n Quintegia<\/span>\r\n <\/div>\r\n <\/div>\r\n
\r\n Graduated in Statistics and Information Technology for Business Management, he continued his studies at Ca' Foscari University of Venice obtaining a master degree in Economic and Business Development. After some postgraduate training courses and experience abroad as a consultant, he started working at Quintegia in 2016 with focus in automotive research activities. He works as a consultant for automakers and specializes in assessment projects in the digital area of distribution networks and optimization of sales and post-sales processes. <\/div>\r\n \r\n
Speaker in<\/h5>\r\n \r\n
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\r\n Quintegia Content Program <\/div>\r\n
\r\n Blue Room | Floor 2 <\/span> <\/div>\r\n <\/div>\r\n
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\r\n Thursday 15th<\/sup> <\/i>\r\n <\/div>\r\n
\r\n 2.30 PM - 3.30 PM <\/i>\r\n <\/div>\r\n
\r\n Seats: 499 <\/i>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n
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Guidare il cambiamento: tra leadership e sviluppo delle persone<\/div>\r\n Leading Change: Between Leadership and People Development <\/div>\r\n
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\r\n \"Loaging\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n
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\r\n \"Pasquale\r\n
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\r\n Pasquale Fiorentino <\/div>\r\n
\r\n After Sales Manager,<\/span>\r\n Car Lovers Roma<\/span>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n
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\r\n <\/span><\/a>\r\n <\/div>\r\n <\/div>\r\n
\r\n Pasquale Fiorentino <\/div>\r\n
\r\n After Sales Manager,<\/span>\r\n Car Lovers Roma<\/span>\r\n <\/div>\r\n <\/div>\r\n
\r\n Pasquale Fiorentino is After Sales Manager at Car Lovers Roma, the Italian operation of the French multinational Car Lovers, representing the Renault, Dacia and Alpine brands. With an engineering background and more than 20 years of experience in the automotive industry, he combines technical expertise, innovation and strategic vision to optimize processes, performance and service quality. He is recognized for his leadership, results-oriented approach and ability to drive change, while maintaining a strong focus on customer satisfaction and business development <\/div>\r\n \r\n
Speaker in<\/h5>\r\n \r\n
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\r\n Quintegia Content Program <\/div>\r\n
\r\n Blue Room | Floor 2 <\/span> <\/div>\r\n <\/div>\r\n
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\r\n Friday 16th<\/sup> <\/i>\r\n <\/div>\r\n
\r\n 12.00 PM - 1.00 PM <\/i>\r\n <\/div>\r\n
\r\n Seats: 563 <\/i>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n
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Gestire il service in modo efficiente: applicazione del Lean Management<\/div>\r\n Managing service efficiently: applying Lean Management to free up margin <\/div>\r\n
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\r\n \"Loaging\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n
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\r\n \"Lorella\r\n
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\r\n Lorella Volpato <\/div>\r\n
\r\n ADA Associazione Demolitori Auto<\/span>\r\n <\/div>\r\n
\r\n Autodemolizione Volpato<\/span>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n
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\r\n
\r\n <\/div>\r\n
\r\n Lorella Volpato <\/div>\r\n
\r\n ADA Associazione Demolitori Auto<\/span>\r\n <\/div>\r\n
\r\n Autodemolizione Volpato<\/span>\r\n <\/div>\r\n <\/div>\r\n
\r\n An entrepreneur in the vehicle dismantling and end-of-life vehicle (ELV) recovery sector, she has been leading her family business, founded in 1962, for over forty years, contributing to the growth and development of a sector that plays a strategic role in the circular economy and in the sustainability of the automotive value chain.\r\n\r\nShe graduated with honours in Economics from Ca\u2019 Foscari University of Venice. Her thesis, \u201cAnalysis of the Vehicle Dismantling Industry. Strategic Assessment of the Sector within the Automotive System: Competitive Factors and Future Developments\u201d, was developed under the supervision of Prof. Francesco Zirpoli, Director of the Center for Automotive and Mobility Innovation (CAMI).\r\n\r\nAlongside her entrepreneurial activity, she plays an active role in representing the sector. She is Vice President of ADA \u2013 Associazione Demolitori Auto (Italian Association of Vehicle Dismantlers) and Coordinator of the ADA Working Group on the ELV (End-of-Life Vehicles) Regulation, engaging with institutions and stakeholders to promote innovation, sustainability and competitiveness across the end-of-life vehicle value chain.\r\n\r\nHer professional activity focuses on the development of sustainable management models, the valorisation of used spare parts and materials recovered from end-of-life vehicle treatment for reuse and recycling, as well as on the evolving regulatory framework governing the sector. She pays particular attention to the challenges arising from the green transition, the circular economy and emerging mobility models <\/div>\r\n \r\n
Speaker in<\/h5>\r\n \r\n
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\r\n Quintegia Content Program <\/div>\r\n
\r\n Auditorium Verdi | - <\/span>1 Floor <\/span> <\/div>\r\n <\/div>\r\n
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\r\n Thursday 15th<\/sup> <\/i>\r\n <\/div>\r\n
\r\n 3.45 PM - 4.30 PM <\/i>\r\n <\/div>\r\n
\r\n Seats: 547 <\/i>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n
\r\n
Veicoli fuori uso: nuove regole del quadro normativo<\/div>\r\n End-of-life vehicles: New Rules under the Regulatory Framework <\/div>\r\n
\r\n <\/div>\r\n\r\n
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Recomended Path<\/h5>\r\n
Garage Formativi<\/div>\r\n <\/div>\r\n
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\r\n \"Loaging\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n
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\r\n
\r\n \"Max\r\n
\r\n
\r\n Max Gandin <\/div>\r\n
\r\n Trainer and Founder,<\/span>\r\n VENDERE IN OFFICINA\u00ae<\/span>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n
\r\n
\r\n
\r\n
\r\n <\/span><\/a>\r\n <\/div>\r\n <\/div>\r\n
\r\n Max Gandin <\/div>\r\n
\r\n Trainer and Founder,<\/span>\r\n VENDERE IN OFFICINA\u00ae<\/span>\r\n <\/div>\r\n <\/div>\r\n
\r\n Max Gandin is the founder of VENDERE IN OFFICINA\u00ae, Italy's leading company specializing in marketing, sales, and business development for the automotive repair industry. A trainer and consultant, he has spent the past ten years helping workshop owners improve their market positioning, organization, management, and financial performance. He is the creator of MARKETING IN OFFICINA\u00ae, OFFICINA STRATEGICA, and IL MECCANICO VENDITORE <\/div>\r\n \r\n
Speaker in<\/h5>\r\n \r\n
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\r\n Quintegia Content Program <\/div>\r\n
\r\n Vivaldi Room | - <\/span>1 Floor <\/span> <\/div>\r\n <\/div>\r\n
\r\n
\r\n Friday 16th<\/sup> <\/i>\r\n <\/div>\r\n
\r\n 2.00 PM - 2.30 PM <\/i>\r\n <\/div>\r\n
\r\n Seats: 38 <\/i>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n
\r\n
Il posizionamento parte da qui: generare fiducia e valore per farsi scegliere da<\/div>\r\n Positioning Starts Here: Building Trust and Value to Become the Customer's First Choice <\/div>\r\n
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Recomended Path<\/h5>\r\n
Garage Formativi<\/div>\r\n <\/div>\r\n
\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n
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\r\n \"Davide\r\n
\r\n
\r\n Davide Bonavida <\/div>\r\n
\r\n Country Manager - Italy,<\/span>\r\n Autoflows<\/span>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n
\r\n
\r\n
\r\n
\r\n <\/span><\/a>\r\n <\/div>\r\n <\/div>\r\n
\r\n Davide Bonavida <\/div>\r\n
\r\n Country Manager - Italy,<\/span>\r\n Autoflows<\/span>\r\n <\/div>\r\n <\/div>\r\n
\r\n Davide Bonavida is the Country Manager for Italy at Autoflows, the predictive AI platform for automotive aftersales developed by AG Analytics A\/S, based in Copenhagen and used by more than 1,600 dealerships across Europe.\r\n\r\nOriginally from Lavarone, in the Trentino region of Italy, he has been living in Copenhagen since 2004. For the past twenty years, his role has been clear: bringing Scandinavian innovation to the Italian market by translating it into a language that resonates with Italian businesses. Because while data drives decisions, in Italy business is still built by looking people in the eye.\r\n\r\nAt Autoflows, he is responsible for developing the Italian market and managing strategic partnerships. <\/div>\r\n \r\n
Speaker in<\/h5>\r\n \r\n
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\r\n Quintegia Content Program <\/div>\r\n
\r\n Vivaldi Room | - <\/span>1 Floor <\/span> <\/div>\r\n <\/div>\r\n
\r\n
\r\n Thursday 15th<\/sup> <\/i>\r\n <\/div>\r\n
\r\n 4.00 PM - 5.30 PM <\/i>\r\n <\/div>\r\n
\r\n <\/i>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n
\r\n
Dalla prenotazione alla pianificazione: l'intelligenza artificiale per gestire l<\/div>\r\n From Booking to Scheduling: AI for Managing Workshop Agendas <\/div>\r\n
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Recomended Path<\/h5>\r\n
Garage Formativi<\/div>\r\n <\/div>\r\n
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\r\n \"Loaging\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n
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\r\n
\r\n \"Mario\r\n
\r\n
\r\n Mario Andreassi <\/div>\r\n
\r\n Owner,<\/span>\r\n Andreassi Car Service<\/span>\r\n <\/div>\r\n
\r\n President,<\/span>\r\n Confartigianato Carrozzieri<\/span>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n
\r\n
\r\n
\r\n <\/div>\r\n
\r\n Mario Andreassi <\/div>\r\n
\r\n Owner,<\/span>\r\n Andreassi Car Service<\/span>\r\n <\/div>\r\n
\r\n President,<\/span>\r\n Confartigianato Carrozzieri<\/span>\r\n <\/div>\r\n <\/div>\r\n
\r\n After graduating in Management Engineering, Mario Andreassi decided to take over the family's small body repair shop, guiding its growth and development over the years.\r\nToday, Andreassi Car Service is a multi-service automotive business offering body repair, mechanical maintenance, tire services, and vehicle inspections. With approximately 40 employees and multiple locations, the company has become a key reference point for motorists in the western Lake Garda area.\r\nAlongside his entrepreneurial career, Andreassi has played an active role in industry representation within Confartigianato, eventually becoming National President of the Body Repair Sector <\/div>\r\n \r\n
Speaker in<\/h5>\r\n \r\n
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\r\n Quintegia Content Program <\/div>\r\n
\r\n Auditorium Verdi | - <\/span>1 Floor <\/span> <\/div>\r\n <\/div>\r\n
\r\n
\r\n Friday 16th<\/sup> <\/i>\r\n <\/div>\r\n
\r\n 9.30 AM - 10.15 AM <\/i>\r\n <\/div>\r\n
\r\n Seats: 424 <\/i>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n
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Studenti e imprese: confronto sul futuro del lavoro<\/div>\r\n Students and Businesses: A Debate on the Future of Work <\/div>\r\n
\r\n <\/div>\r\n\r\n
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Recomended Path<\/h5>\r\n
Garage Formativi<\/div>\r\n <\/div>\r\n
\r\n
\r\n \"Loaging\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n
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\r\n \"Fabrizio\r\n
\r\n
\r\n Fabrizio Cotza <\/div>\r\n
\r\n CEO,<\/span>\r\n Imprenditori Sovversivi<\/span>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n
\r\n
\r\n
\r\n <\/div>\r\n
\r\n Fabrizio Cotza <\/div>\r\n
\r\n CEO,<\/span>\r\n Imprenditori Sovversivi<\/span>\r\n <\/div>\r\n <\/div>\r\n
\r\n For the past 20 years, he has been a mentor and trainer for entrepreneurs, creating the Accademia Sovversiva a theoretical and practical program designed to help SMEs improve their business results and quality of life. He is the author of four books, last one is titled: \u201cCosa non far\u00f2 da grande\u201d. <\/div>\r\n \r\n
Speaker in<\/h5>\r\n \r\n
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\r\n Quintegia Content Program <\/div>\r\n
\r\n Auditorium Verdi | - <\/span>1 Floor <\/span> <\/div>\r\n <\/div>\r\n
\r\n
\r\n Friday 16th<\/sup> <\/i>\r\n <\/div>\r\n
\r\n 12.15 PM - 1.00 PM <\/i>\r\n <\/div>\r\n
\r\n Seats: 472 <\/i>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n
\r\n
Costruire una squadra vincente: il valore delle persone in officina<\/div>\r\n Building a Winning Team: The Value of People in the Repair Shop <\/div>\r\n
\r\n <\/div>\r\n\r\n
\r\n
Recomended Path<\/h5>\r\n
Garage Formativi<\/div>\r\n <\/div>\r\n
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\r\n \"Loaging\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n
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\r\n
\r\n \"Massimo\r\n
\r\n
\r\n Massimo Ruffa <\/div>\r\n
\r\n Owner,<\/span>\r\n Ruffa Service<\/span>\r\n <\/div>\r\n
\r\n President,<\/span>\r\n Confartigianato Meccatronici - Gommisti<\/span>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n
\r\n
\r\n
\r\n <\/div>\r\n
\r\n Massimo Ruffa <\/div>\r\n
\r\n Owner,<\/span>\r\n Ruffa Service<\/span>\r\n <\/div>\r\n
\r\n President,<\/span>\r\n Confartigianato Meccatronici - Gommisti<\/span>\r\n <\/div>\r\n <\/div>\r\n
\r\n Born into a family of automotive professionals, Massimo Ruffa grew up in the family workshop, developing a strong passion for the automotive industry from an early age. After completing his vocational education, he joined the family business, beginning a journey of technical and entrepreneurial growth.\r\nIn 1989, the company established a partnership with a major automotive brand, and in 2003, the business evolved with the establishment of Ruffa Service, a Ford-authorized repair and tire service center, which he continues to develop with a strong focus on innovation and service quality.\r\nAlongside his entrepreneurial activities, Ruffa is actively involved in industry representation within Confartigianato Imprese, where he currently serves as President of the Automotive Repair Sector and the Mechatronics and Tire Specialists.\r\nHis career reflects a journey that began with a passion for cars, developed through entrepreneurial experience, and now extends to representing and protecting the interests of businesses in the automotive repair sector <\/div>\r\n \r\n
Speaker in<\/h5>\r\n \r\n
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\r\n Quintegia Content Program <\/div>\r\n
\r\n Auditorium Verdi | - <\/span>1 Floor <\/span> <\/div>\r\n <\/div>\r\n
\r\n
\r\n Friday 16th<\/sup> <\/i>\r\n <\/div>\r\n
\r\n 9.30 AM - 10.15 AM <\/i>\r\n <\/div>\r\n
\r\n Seats: 424 <\/i>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n
\r\n
Studenti e imprese: confronto sul futuro del lavoro<\/div>\r\n Students and Businesses: A Debate on the Future of Work <\/div>\r\n
\r\n <\/div>\r\n\r\n
\r\n
Recomended Path<\/h5>\r\n
Garage Formativi<\/div>\r\n <\/div>\r\n
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\r\n \"Loaging\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n
\r\n
\r\n
\r\n \"Stefano\r\n
\r\n
\r\n Stefano Artuso <\/div>\r\n
\r\n Tax Lawyer<\/span>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n
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\r\n
\r\n
\r\n <\/span><\/a>\r\n <\/div>\r\n <\/div>\r\n
\r\n Stefano Artuso <\/div>\r\n
\r\n Tax Lawyer<\/span>\r\n <\/div>\r\n <\/div>\r\n
\r\n Lawyer Stefano Artuso specializes in tax law and criminal tax law. He provides legal counsel and defense to both corporate entities and individuals, operating in both contentious and non-contentious matters. He has completed master's degrees and advanced training courses. Previously a teaching assistant (cultore della materia) at the University of Padua, he is the author of several publications and a frequent speaker at conferences. He is a member of the Veneto Tax Lawyers Association (Camera Avvocati Tributaristi del Veneto), AML Lab, and the board of the Youth Group of ASCOM Confcommercio. <\/div>\r\n \r\n
Speaker in<\/h5>\r\n \r\n
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\r\n Quintegia Content Program <\/div>\r\n
\r\n Vivaldi Room | - <\/span>1 Floor <\/span> <\/div>\r\n <\/div>\r\n
\r\n
\r\n Thursday 15th<\/sup> <\/i>\r\n <\/div>\r\n
\r\n 12.30 PM - 1.00 PM <\/i>\r\n <\/div>\r\n
\r\n Seats: 1 <\/i>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n
\r\n
I conti che contano: come gestire l'officina senza sorprese<\/div>\r\n The Numbers That Matter: Managing Your Shop Without Surprises <\/div>\r\n
\r\n <\/div>\r\n\r\n
\r\n
Recomended Path<\/h5>\r\n
Garage Formativi<\/div>\r\n <\/div>\r\n
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\r\n \"Loaging\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n
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\r\n
\r\n \"Gianluigi\r\n
\r\n
\r\n Gianluigi Riccioni <\/div>\r\n
\r\n Custumer Services Director,<\/span>\r\n Mercedes-Benz Italia<\/span>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n
\r\n
\r\n
\r\n <\/div>\r\n
\r\n Gianluigi Riccioni <\/div>\r\n
\r\n Custumer Services Director,<\/span>\r\n Mercedes-Benz Italia<\/span>\r\n <\/div>\r\n <\/div>\r\n
\r\n Gianluigi Riccioni holds a degree in Economics from the University of Ancona and a Master\u2019s degree from SDA Bocconi. He began his career in 1996 at Benelli, then part of the Merloni Group, as Sales Manager for Motorcycles and Scooters.\r\nIn 2001, he entered the automotive industry by joining FCA, then the Fiat Group, where he held positions of increasing responsibility across several Group brands, mainly in Sales and Marketing.\r\nIn 2004, he joined the Daimler Group as Sales Director for Passenger Cars. In 2008, he also took responsibility for Fleet Sales and later for the Used Cars business.\r\nSince 2021, he has served as Director of Customer Services Mercedes-Benz Cars and Training Academy <\/div>\r\n \r\n
Speaker in<\/h5>\r\n \r\n
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\r\n Companies' Meetings <\/div>\r\n
\r\n Red Room | Floor - <\/span>1 <\/span> <\/div>\r\n <\/div>\r\n
\r\n
\r\n Thursday 15th<\/sup> <\/i>\r\n <\/div>\r\n
\r\n 4.00 PM - 5.00 PM <\/i>\r\n <\/div>\r\n
\r\n Seats: 35 <\/i>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n
\r\n
Meeting TUNAP<\/div>\r\n Why HEALTH in After-Sales Is Good Business for Everyone <\/div>\r\n
\r\n Event organized by TUNAP <\/div>\r\n\r\n
\r\n <\/div>\r\n
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\r\n \"Loaging\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n
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\r\n Quintegia Content Program <\/div>\r\n
\r\n Blue Room | Floor 2 <\/span> <\/div>\r\n <\/div>\r\n
\r\n
\r\n Friday 16th<\/sup> <\/i>\r\n <\/div>\r\n
\r\n 2.30 PM - 3.30 PM <\/i>\r\n <\/div>\r\n
\r\n Seats: 651 <\/i>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n
\r\n
Dove conviene crescere: come scegliere i business su cui investire<\/div>\r\n Where it pays to grow: how to choose the businesses to invest in to build a distinctive service <\/div>\r\n
\r\n <\/div>\r\n\r\n
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\r\n \"Loaging\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n
\r\n
\r\n
\r\n \"Cinzia\r\n
\r\n
\r\n Cinzia Carbone <\/div>\r\n
\r\n Area Sales Director Italy, Malta, Greece and Cyprus,<\/span>\r\n Solera<\/span>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n
\r\n
\r\n
\r\n <\/div>\r\n
\r\n Cinzia Carbone <\/div>\r\n
\r\n Area Sales Director Italy, Malta, Greece and Cyprus,<\/span>\r\n Solera<\/span>\r\n <\/div>\r\n <\/div>\r\n
\r\n Cinzia Carbone has over 20 years of experience in business development and consulting within the automotive industry. Throughout her career, she has supported car manufacturers, repair shops, insurance companies, fleets, and networks in their innovation and growth strategies, contributing to the optimization of corporate processes and performance. Having been with Solera for over thirteen years, she promotes data-driven solutions and strategies that help aftermarket operators enhance productivity, operational efficiency, service quality, and profitability <\/div>\r\n \r\n
Speaker in<\/h5>\r\n \r\n
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\r\n Quintegia Content Program <\/div>\r\n
\r\n Vivaldi Room | - <\/span>1 Floor <\/span> <\/div>\r\n <\/div>\r\n
\r\n
\r\n Friday 16th<\/sup> <\/i>\r\n <\/div>\r\n
\r\n 12.30 PM - 1.00 PM <\/i>\r\n <\/div>\r\n
\r\n Seats: 125 <\/i>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n
\r\n
Dalla Pianificazione al Profitto: come aumentare capacit\u00e0 produttiva e ROI in ca<\/div>\r\n From Planning to Profit: Increasing production Capacity and ROI Through a Data-Driven Approach <\/div>\r\n
\r\n <\/div>\r\n\r\n
\r\n
Recomended Path<\/h5>\r\n
Garage Formativi<\/div>\r\n <\/div>\r\n
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\r\n \"Loaging\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n
\r\n
\r\n
\r\n \"Alberto\r\n
\r\n
\r\n Alberto Bet <\/div>\r\n
\r\n Head of International Development,<\/span>\r\n Quintegia<\/span>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n
\r\n
\r\n
\r\n
\r\n <\/span><\/a>\r\n <\/div>\r\n <\/div>\r\n
\r\n Alberto Bet <\/div>\r\n
\r\n Head of International Development,<\/span>\r\n Quintegia<\/span>\r\n <\/div>\r\n <\/div>\r\n
\r\n Graduated in Statistics and Computer Science from Ca' Foscari University of Venice, with over 20 years of experience in the automotive industry, he has developed a deep understanding of distribution dynamics, digital transformation, and consumer behavior.\r\n\r\nAt Quintegia, he was a member of the Board of Directors and is primarily involved in research and training projects for car manufacturers, having led the Innovation division until 2026. Today, in his role as Head of International Development, he is responsible for the company's international expansion while maintaining his role as an After-Sales Expert. <\/div>\r\n \r\n
Speaker in<\/h5>\r\n \r\n
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\r\n Quintegia Content Program <\/div>\r\n
\r\n Blue Room | Floor 2 <\/span> <\/div>\r\n <\/div>\r\n
\r\n
\r\n Thursday 15th<\/sup> <\/i>\r\n <\/div>\r\n
\r\n 9.30 AM - 11.00 AM <\/i>\r\n <\/div>\r\n
\r\n Seats: 390 <\/i>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n
\r\n
Una direzione, pi\u00f9 scelte: il post vendita come motore di crescita<\/div>\r\n One direction, multiple choices: after-sales as a driver for growth and loyalty <\/div>\r\n
\r\n <\/div>\r\n\r\n
\r\n <\/div>\r\n
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\r\n \"Loaging\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n
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\r\n
\r\n
\r\n
\r\n
\r\n Quintegia Content Program <\/div>\r\n
\r\n Blue Room | Floor 2 <\/span> <\/div>\r\n <\/div>\r\n
\r\n
\r\n Friday 16th<\/sup> <\/i>\r\n <\/div>\r\n
\r\n 2.30 PM - 3.30 PM <\/i>\r\n <\/div>\r\n
\r\n Seats: 651 <\/i>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n
\r\n
Dove conviene crescere: come scegliere i business su cui investire<\/div>\r\n Where it pays to grow: how to choose the businesses to invest in to build a distinctive service <\/div>\r\n
\r\n <\/div>\r\n\r\n
\r\n <\/div>\r\n
\r\n
\r\n \"Loaging\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n
\r\n
\r\n
\r\n \"Marco\r\n
\r\n
\r\n Marco Grilli <\/div>\r\n
\r\n Lawyer,<\/span>\r\n Studio Legale Tributario Grilli<\/span>\r\n <\/div>\r\n
\r\n Legal Counsel,<\/span>\r\n Quintegia<\/span>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n
\r\n
\r\n
\r\n <\/div>\r\n
\r\n Marco Grilli <\/div>\r\n
\r\n Lawyer,<\/span>\r\n Studio Legale Tributario Grilli<\/span>\r\n <\/div>\r\n
\r\n Legal Counsel,<\/span>\r\n Quintegia<\/span>\r\n <\/div>\r\n <\/div>\r\n
\r\n Marco A. Grilli, lawyer, statutory auditor, author, consultant, and lecturer, graduated in Law from the University of Rome \u201cLa Sapienza\u201d and began his professional career in the automotive sector in 1985. Before founding his own firm, he gained professional experience at Italian and international law firms. Specializing in EU, corporate, and tax law, he has also been actively involved in the banking sector. <\/div>\r\n \r\n
Speaker in<\/h5>\r\n \r\n
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\r\n
\r\n Quintegia Content Program <\/div>\r\n
\r\n Auditorium Verdi | - <\/span>1 Floor <\/span> <\/div>\r\n <\/div>\r\n
\r\n
\r\n Thursday 15th<\/sup> <\/i>\r\n <\/div>\r\n
\r\n 3.45 PM - 4.30 PM <\/i>\r\n <\/div>\r\n
\r\n Seats: 547 <\/i>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n
\r\n
Veicoli fuori uso: nuove regole del quadro normativo<\/div>\r\n End-of-life vehicles: New Rules under the Regulatory Framework <\/div>\r\n
\r\n <\/div>\r\n\r\n
\r\n
Recomended Path<\/h5>\r\n
Garage Formativi<\/div>\r\n <\/div>\r\n
\r\n
\r\n \"Loaging\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n
\r\n
\r\n
\r\n \"Luca\r\n
\r\n
\r\n Luca Bonalumi <\/div>\r\n
\r\n Head of Marketing, Consulting, Service & Delivery,<\/span>\r\n Quattroruote Professional<\/span>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n
\r\n
\r\n
\r\n
\r\n <\/span><\/a>\r\n <\/div>\r\n <\/div>\r\n
\r\n Luca Bonalumi <\/div>\r\n
\r\n Head of Marketing, Consulting, Service & Delivery,<\/span>\r\n Quattroruote Professional<\/span>\r\n <\/div>\r\n <\/div>\r\n
\r\n Twenty years in the automotive industry, with a comprehensive vision of its diverse dynamics. Experience is focused on building and consolidating service networks for leading distribution companies. Since 2017 with Quattroruote Professional, focusing on the development of training and consulting activities for industry professionals, covering both operational processes and scenarios related to the evolution of mobility. <\/div>\r\n \r\n
Speaker in<\/h5>\r\n \r\n
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\r\n
\r\n Quintegia Content Program <\/div>\r\n
\r\n Vivaldi Room | - <\/span>1 Floor <\/span> <\/div>\r\n <\/div>\r\n
\r\n
\r\n Thursday 15th<\/sup> <\/i>\r\n <\/div>\r\n
\r\n 2.00 PM - 2.30 PM <\/i>\r\n <\/div>\r\n
\r\n <\/i>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n
\r\n
Il futuro della riparazione passa dai dati: i numeri di parco circolante, ricamb<\/div>\r\n The future of repair depends on data: fleet, parts, and market numbers guiding repairers' choices <\/div>\r\n
\r\n <\/div>\r\n\r\n
\r\n
Recomended Path<\/h5>\r\n
Garage Formativi<\/div>\r\n <\/div>\r\n
\r\n
\r\n \"Loaging\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n
\r\n
\r\n
\r\n \"Christian\r\n
\r\n
\r\n Christian Caldato <\/div>\r\n
\r\n Research Director & Customer Expert, Coordinator of Scientific Advisory Board,<\/span>\r\n Quintegia<\/span>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n
\r\n
\r\n
\r\n
\r\n <\/div>\r\n <\/div>\r\n
\r\n Christian Caldato <\/div>\r\n
\r\n Research Director & Customer Expert, Coordinator of Scientific Advisory Board,<\/span>\r\n Quintegia<\/span>\r\n <\/div>\r\n <\/div>\r\n
\r\n Christian Caldato is a clinical psychologist who graduated from the University of Padua and is an expert in neuroscience and applied research. Currently, he serves as Research Director & Coordinator of Scientific Advisory Board in Quintegia. \r\nThroughout his career, he has accumulated experience working with high-level teams in sports. He has worked with Formula 1 racing teams, including Ferrari and Red Bull, applying neuroscientific techniques to optimize driver performance. In addition, he has supported Serie A team Fiorentina in improving players' performance through advanced emotional management strategies. His contributions also extend to the Italian national team in several Olympic disciplines, such as high jump, track and field and shooting.\r\nIn the field of research, Christian founded a laboratory specializing in neuroscience applied to consumer behavior, contributing to the publication of numerous scientific articles. His research mainly focuses on the interaction between emotions, purchase decisions and advanced neurophysiological monitoring techniques.\r\nOutside of work, he is actively involved in the organizational management of a volunteer association in Treviso, engaged in social and environmental projects. <\/div>\r\n \r\n
Speaker in<\/h5>\r\n \r\n
\r\n
\r\n
\r\n
\r\n
\r\n
\r\n Quintegia Content Program <\/div>\r\n
\r\n Blue Room | Floor 2 <\/span> <\/div>\r\n <\/div>\r\n
\r\n
\r\n Thursday 15th<\/sup> <\/i>\r\n <\/div>\r\n
\r\n 12.00 PM - 1.00 PM <\/i>\r\n <\/div>\r\n
\r\n Seats: 515 <\/i>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n
\r\n
Il cliente come patrimonio: dal valore economico al valore strategico<\/div>\r\n The customer as an asset: from economic value to the strategic value of the relationship <\/div>\r\n
\r\n <\/div>\r\n\r\n
\r\n <\/div>\r\n
\r\n
\r\n \"Loaging\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n
\r\n
\r\n
\r\n \"Giorgio\r\n
\r\n
\r\n Giorgio Sbrissa <\/div>\r\n
\r\n President,<\/span>\r\n ENAIP NET I.S.<\/span>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n
\r\n
\r\n
\r\n
\r\n <\/span><\/a>\r\n <\/div>\r\n <\/div>\r\n
\r\n Giorgio Sbrissa <\/div>\r\n
\r\n President,<\/span>\r\n ENAIP NET I.S.<\/span>\r\n <\/div>\r\n <\/div>\r\n
\r\n Giorgio Sbrissa, CEO of Enaip Veneto, President of EVTA \u2013 European Vocational Training Association, and President of the Enaip Net Consortium. He holds a degree in Economics, with specializations in International Law and Finance, a Master's in Labor Law, and a Master in Business Administration. He completed specialized programs at Harvard University in \"Negotiation\" and the University of Michigan in \"Organizational Behavior.\" A contract professor for university master's programs, he is a frequent speaker at conferences on labor and training. <\/div>\r\n \r\n
Speaker in<\/h5>\r\n \r\n
\r\n
\r\n
\r\n
\r\n
\r\n
\r\n Quintegia Content Program <\/div>\r\n
\r\n Auditorium Verdi | - <\/span>1 Floor <\/span> <\/div>\r\n <\/div>\r\n
\r\n
\r\n Friday 16th<\/sup> <\/i>\r\n <\/div>\r\n
\r\n 9.30 AM - 10.15 AM <\/i>\r\n <\/div>\r\n
\r\n Seats: 424 <\/i>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n
\r\n
Studenti e imprese: confronto sul futuro del lavoro<\/div>\r\n Students and Businesses: A Debate on the Future of Work <\/div>\r\n
\r\n <\/div>\r\n\r\n
\r\n
Recomended Path<\/h5>\r\n
Garage Formativi<\/div>\r\n <\/div>\r\n
\r\n
\r\n \"Loaging\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n
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\r\n \"Speaker\r\n
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