{"id":3240,"date":"2024-08-27T16:32:31","date_gmt":"2024-08-27T14:32:31","guid":{"rendered":"https:\/\/www.serviceday.it\/content-program\/speakers-2025\/"},"modified":"2025-09-17T15:19:38","modified_gmt":"2025-09-17T13:19:38","slug":"speakers-2025","status":"publish","type":"page","link":"https:\/\/www.serviceday.it\/en\/content-program\/speakers-2025\/","title":{"rendered":"Speakers"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row][vc_column]\n\t\t\t\t<p class=\"rs-p-wp-fix\"><\/p>\n\t\t\t\t<sr7-module data-alias=\"sday25-common\" data-id=\"45\" id=\"SR7_45_1\" class=\"rs-ov-hidden\" data-version=\"6.7.38\">\n\t\t\t\t\t<sr7-adjuster><\/sr7-adjuster>\n\t\t\t\t\t<sr7-content>\n\t\t\t\t\t\t<sr7-slide id=\"SR7_45_1-59STR1\" data-key=\"59STR1\">\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_45_1-59STR1-0\" class=\"sr7-layer\">Speakers<\/sr7-txt>\n\t\t\t\t\t\t<\/sr7-slide>\n\t\t\t\t\t\t<sr7-slide id=\"SR7_45_1-60\" data-key=\"60\">\n\t\t\t\t\t\t<\/sr7-slide>\n\t\t\t\t\t<\/sr7-content>\n\t\t\t\t\t<image_lists style=\"display:none\">\n\t\t\t\t\t\t<img data-src=\"\/\/www.serviceday.it\/wp-content\/uploads\/2025\/06\/SDAY25_elemento_cover_comepartecipare@1x.webp\" data-libid=\"3111\" data-lib=\"medialibrary\" title=\"SDAY25_elemento_cover_comepartecipare@1x\" width=\"0\" height=\"0\" data-dbsrc=\"Ly93d3cuc2VydmljZWRheS5pdC93cC1jb250ZW50L3VwbG9hZHMvMjAyNS8wNi9TREFZMjVfZWxlbWVudG9fY292ZXJfY29tZXBhcnRlY2lwYXJlQDF4LndlYnA=\"\/>\n\t\t\t\t\t\t<img data-src=\"\/\/www.serviceday.it\/wp-content\/uploads\/2025\/06\/SDAY25_elemento_2fascia_comepartecipare@1x.webp\" data-libid=\"3096\" data-lib=\"medialibrary\" title=\"SDAY25_elemento_2fascia_comepartecipare@1x\" width=\"0\" height=\"0\" data-dbsrc=\"Ly93d3cuc2VydmljZWRheS5pdC93cC1jb250ZW50L3VwbG9hZHMvMjAyNS8wNi9TREFZMjVfZWxlbWVudG9fMmZhc2NpYV9jb21lcGFydGVjaXBhcmVAMXgud2VicA==\"\/>\n\t\t\t\t\t<\/image_lists>\n\t\t\t\t<\/sr7-module>\n\t\t\t\t<script>\n\t\t\t\t\tSR7.PMH ??={}; SR7.PMH[\"SR7_45_1\"] = {cn:100,state:false,fn: function() { if (_tpt!==undefined && _tpt.prepareModuleHeight !== undefined) {  _tpt.prepareModuleHeight({id:\"SR7_45_1\",el:[320,320,320,260,165],type:'standard',shdw:'0',gh:[320,320,320,260,165],gw:[1700,1700,1024,778,480],vpt:['-200px&#039;,&#039;-200px&#039;,&#039;-200px&#039;,&#039;-200px&#039;,&#039;-200px'],size:{fullWidth:true, fullHeight:false},mh:'0',onh:0,onw:0,bg:{color:'{\"type\":\"linear\",\"angle\":\"90\",\"easing\":\"none\",\"strength\":100,\"orig\":[{\"rgba\":\"rgba(37,48,89,1)\",\"p\":0,\"align\":\"bottom\"},{\"rgba\":\"rgba(38,74,145,1)\",\"p\":100,\"align\":\"top\"}],\"string\":\"linear-gradient(90deg,rgba(37,48,89,1) 0%,rgba(38,74,145,1) 100%)\"}'}});   SR7.PMH[\"SR7_45_1\"].state=true;} else if(SR7.PMH[\"SR7_45_1\"].cn-->0)\tsetTimeout( SR7.PMH[\"SR7_45_1\"].fn,19);}};SR7.PMH[\"SR7_45_1\" ].fn();\n\t\t\t\t<\/script>\n[\/vc_column][\/vc_row][vc_row full_width=&#8221;stretch_row_content&#8221;][vc_column][vc_column_text]<div id=\"filter_search_69f2cfbaadb9d\" class=\"q_plugin_search_bar_wrapper \">\r\n    <label class=\"upper\" for=\"filter_search_69f2cfbaadb9d_input\">\r\n        Search        <div id=\"search-icon\" class=\"q_plugin_search_bar_icon\"><\/div>\r\n    <\/label>\r\n    <input type=\"text\" id=\"filter_search_69f2cfbaadb9d_input\" class=\"q_plugin_search_bar_input\" name=\"cerca\"\r\n           data-target=\"isotope-grid\" data-fields=\"fullName workshops role extraRole companyName extraCompanyName\"\/>\r\n<\/div>[\/vc_column_text][\/vc_column][\/vc_row][vc_row full_width=&#8221;stretch_row_content&#8221;][vc_column][vc_raw_html css=&#8221;&#8221;]JTNDZGl2JTIwY2xhc3MlM0QlMjJzY2hlZHVsZS10aW1lLXNsb3QtdGl0bGUlMjIlM0UlM0NzcGFuJTNFU3BlYWtlcnMlMjBpbiUzQyUyRnNwYW4lM0UlMjAlM0NzcGFuJTNFdGhlJTIwQ29udGVudCUyMFByb2dyYW0lM0MlMkZzcGFuJTNFJTNDJTJGZGl2JTNF[\/vc_raw_html][vc_column_text css=&#8221;&#8221;]<div id=\"speaker_grid_69f2cfbaadc30\" class=\"speaker-grid-wrapper isotope-grid-wrapper disable-max-width\">\r\n    <div class=\"speaker-grid isotope-grid c-lg-6 c-md-4 c-sm-2 c-xs-1\"\r\n         data-masonry=\"false\">\r\n                    <div id=\"speaker_a0DR200000EBbc7MAD\" data-id=\"a0DR200000EBbc7MAD\"\r\n                 class=\"speaker-item isotope-item clickable searchable\"\r\n                 data-filter=\"{&quot;firstName&quot;:&quot;Piergiorgio&quot;,&quot;lastName&quot;:&quot;Beccari&quot;,&quot;companyName&quot;:null,&quot;extraCompanyName&quot;:&quot;ADIRA&quot;,&quot;fullName&quot;:&quot;Piergiorgio Beccari&quot;}\">\r\n                <div class=\"speaker-item-inner isotope-item-inner\">\r\n                    <div class=\"left\">\r\n                        <img decoding=\"async\" class=\"speaker-photo\" src=\"https:\/\/quintegia.file.force.com\/servlet\/servlet.ImageServer?id=015R2000003W7UT&oid=00D0Y000000qKtg&lastMod=1726559520000\" alt=\"Piergiorgio Beccari\"\/>\r\n                        <div class=\"name-role-container\">\r\n                            <div class=\"speaker-name\">\r\n                                Piergiorgio Beccari                            <\/div>\r\n                                                            <div class=\"speaker-role-container\">\r\n                                                                            <span class=\"speakerRole\">Lawyer<\/span>\r\n                                                                                                        <\/div>\r\n                                                                                        <div class=\"speaker-role-container\">\r\n                                                                            <span class=\"speakerRole\">President,<\/span>\r\n                                                                                                                <span class=\"speakerCompany\">ADIRA<\/span>\r\n                                                                    <\/div>\r\n                                                    <\/div>\r\n                    <\/div>\r\n                    <div class=\"right not-clickable\">\r\n                        <div class=\"name-role-container\">\r\n                            <div class=\"sponsor-item-inner\">\r\n                                                                    <div class=\"soc-ico\">\r\n                                                                            <\/div>\r\n                                                            <\/div>\r\n                            <div class=\"speaker-name\">\r\n                                Piergiorgio Beccari                            <\/div>\r\n                                                            <div>\r\n                                                                            <span class=\"speakerRole\">Lawyer<\/span>\r\n                                                                                                        <\/div>\r\n                                                                                        <div>\r\n                                                                            <span class=\"speakerRole\">President,<\/span>\r\n                                                                                                                <span class=\"speakerCompany\">ADIRA<\/span>\r\n                                                                    <\/div>\r\n                                                    <\/div>\r\n                                                    <div class=\"speaker-description\">\r\n                                Lawyer Piergiorgio Beccari is an expert in commercial and distribution law, with solid experience in the automotive sector. He is president of ADIRA (Association of Independent Distributors of Automotive Parts) and a point of reference for issues related to SERMI and European regulation in aftermarket. A speaker at numerous conferences, he assists companies and sales networks in contractual, compliance and litigation matters.                            <\/div>\r\n                        \r\n                                                                                    <h5 class=\"speaker-speaker-in\">Speaker in<\/h5>\r\n                            \r\n                                                                                                                        <div class=\"schedule-item workshop\">\r\n                                    <div class=\"ws schedule-item-inner follow-link\"\r\n                                         style=\"background-color: #EFEFEF1;\r\n                                                 border-width: 2\"\r\n                                         data-link=\"https:\/\/www.serviceday.it\/\/en\/content-program\/agenda-2025\/#schedule-a0KR200000NSlmlMAD\">\r\n                                        <div class=\"left\">\r\n                                            <div class=\"ws-header\">\r\n                                                <div class=\"ws-where\">\r\n                                                    <div class=\"ws-tipo upper\">\r\n                                                        Content Program                                                    <\/div>\r\n                                                    <div class=\"ws-sala\"\r\n                                                         style=\"background-color: #5d5d5d\">\r\n                                                        <span>Auditorium&nbspVerdi&nbsp|&nbsp-&nbsp<\/span><span>1&nbspFloor&nbsp<\/span>                                                    <\/div>\r\n                                                <\/div>\r\n                                                <div class=\"ws-when\">\r\n                                                    <div class=\"ws-day\">\r\n                                                        Friday 17<sup>th<\/sup> <i\r\n                                                                class=\"fa fa-calendar-alt\" aria-hidden=\"true\"><\/i>\r\n                                                    <\/div>\r\n                                                    <div class=\"ws-hrs\">\r\n                                                        2.30 PM - 3.30 PM                                                        <i class=\"fa fa-clock\" aria-hidden=\"true\"><\/i>\r\n                                                    <\/div>\r\n                                                    <div class=\"ws-seats\" style=\"display: none;\">\r\n                                                        Seats: 491 <i class=\"fa fa-user-alt\" aria-hidden=\"true\"><\/i>\r\n                                                    <\/div>\r\n                                                <\/div>\r\n                                            <\/div>\r\n                                            <div class=\"title\">\r\n                                                <div class=\"puntata\">Riparatori indipendenti nell\u2019era delle auto connesse e SERMI<\/div>\r\n                                                Independent repairers in the age of connected vehicles and SERMI                                            <\/div>\r\n                                            <div class=\"ws-desc\">\r\n                                                Key updates on access, rights, and compliance for future-ready operations                                            <\/div>\r\n\r\n                                                                                        <div class=\"ws-paths\">\r\n                                                                                                                                            <\/div>\r\n                                            <div class=\"ws-footer\">\r\n                                                                                                                                                    <div class=\"ws-logo\">\r\n                                                        <img decoding=\"async\" src=\"https:\/\/quintegia.file.force.com\/servlet\/servlet.ImageServer?id=0150Y0000021H9O&oid=00D0Y000000qKtg&lastMod=1520330218000\" alt=\"Loaging logo...\">\r\n                                                    <\/div>\r\n                                                                                            <\/div>\r\n                                        <\/div>\r\n                                    <\/div>\r\n                                <\/div>\r\n                                                                        <\/div>\r\n                <\/div>\r\n            <\/div>\r\n                    <div id=\"speaker_a0DR200000EBZbuMAH\" data-id=\"a0DR200000EBZbuMAH\"\r\n                 class=\"speaker-item isotope-item clickable searchable\"\r\n                 data-filter=\"{&quot;firstName&quot;:&quot;Irene&quot;,&quot;lastName&quot;:&quot;Di Deo&quot;,&quot;companyName&quot;:&quot;Politecnico di Milano&quot;,&quot;extraCompanyName&quot;:null,&quot;fullName&quot;:&quot;Irene Di Deo&quot;}\">\r\n                <div class=\"speaker-item-inner isotope-item-inner\">\r\n                    <div class=\"left\">\r\n                        <img decoding=\"async\" class=\"speaker-photo\" src=\"https:\/\/quintegia.my.salesforce.com\/servlet\/servlet.ImageServer?id=015R200000EI68X&oid=00D0Y000000qKtg&lastMod=1753092084000\" alt=\"Irene Di Deo\"\/>\r\n                        <div class=\"name-role-container\">\r\n                            <div class=\"speaker-name\">\r\n                                Irene Di Deo                            <\/div>\r\n                                                            <div class=\"speaker-role-container\">\r\n                                                                            <span class=\"speakerRole\">Senior Researcher, Artificial Intelligence Observatory,<\/span>\r\n                                                                                                                <span class=\"speakerCompany\">Politecnico di Milano<\/span>\r\n                                                                    <\/div>\r\n                                                                                <\/div>\r\n                    <\/div>\r\n                    <div class=\"right not-clickable\">\r\n                        <div class=\"name-role-container\">\r\n                            <div class=\"sponsor-item-inner\">\r\n                                                                    <div class=\"soc-ico\">\r\n                                                                                    <a title=\"Linkedin\" target=\"_blank\"\r\n                                               href=\"https:\/\/www.linkedin.com\/in\/irene-di-deo-big-data\/\"\r\n                                               class=\"sp-social linkedin\"><span\r\n                                                        class=\"fab fa-linkedin\"><\/span><\/a>\r\n                                                                            <\/div>\r\n                                                            <\/div>\r\n                            <div class=\"speaker-name\">\r\n                                Irene Di Deo                            <\/div>\r\n                                                            <div>\r\n                                                                            <span class=\"speakerRole\">Senior Researcher, Artificial Intelligence Observatory,<\/span>\r\n                                                                                                                <span class=\"speakerCompany\">Politecnico di Milano<\/span>\r\n                                                                    <\/div>\r\n                                                                                <\/div>\r\n                                                    <div class=\"speaker-description\">\r\n                                Originally from Abruzzo, she obtained a master's degree in Economics and Social Sciences from the Luigi Bocconi University in Milan. Currently, she is the research director at the Digital Innovation Observatories, promoted by the School of Management of the Politecnico di Milano, where she focuses on issues related to Data Analytics, Artificial Intelligence, and Process Automation. She also deals with activities related to the internal Business Intelligence of the Digital Innovation Observatories and cross-functional support for various Observatories on survey data.                            <\/div>\r\n                        \r\n                                                                                    <h5 class=\"speaker-speaker-in\">Speaker in<\/h5>\r\n                            \r\n                                                                                                                        <div class=\"schedule-item workshop\">\r\n                                    <div class=\"ws schedule-item-inner follow-link\"\r\n                                         style=\"background-color: #EFEFEF1;\r\n                                                 border-width: 2\"\r\n                                         data-link=\"https:\/\/www.serviceday.it\/\/en\/content-program\/agenda-2025\/#schedule-a0KR200000NUDkBMAX\">\r\n                                        <div class=\"left\">\r\n                                            <div class=\"ws-header\">\r\n                                                <div class=\"ws-where\">\r\n                                                    <div class=\"ws-tipo upper\">\r\n                                                        Content Program                                                    <\/div>\r\n                                                    <div class=\"ws-sala\"\r\n                                                         style=\"background-color: #295CA9\">\r\n                                                        <span>Blue&nbspRoom&nbsp<\/span>                                                    <\/div>\r\n                                                <\/div>\r\n                                                <div class=\"ws-when\">\r\n                                                    <div class=\"ws-day\">\r\n                                                        Friday 17<sup>th<\/sup> <i\r\n                                                                class=\"fa fa-calendar-alt\" aria-hidden=\"true\"><\/i>\r\n                                                    <\/div>\r\n                                                    <div class=\"ws-hrs\">\r\n                                                        2.30 PM - 3.30 PM                                                        <i class=\"fa fa-clock\" aria-hidden=\"true\"><\/i>\r\n                                                    <\/div>\r\n                                                    <div class=\"ws-seats\" style=\"display: none;\">\r\n                                                        Seats: 533 <i class=\"fa fa-user-alt\" aria-hidden=\"true\"><\/i>\r\n                                                    <\/div>\r\n                                                <\/div>\r\n                                            <\/div>\r\n                                            <div class=\"title\">\r\n                                                <div class=\"puntata\">IA e post vendita: tra innovazione e pragmatismo<\/div>\r\n                                                AI in after-sales: balancing innovation with practical impact                                            <\/div>\r\n                                            <div class=\"ws-desc\">\r\n                                                Real-world use cases to enhance service quality and internal performance                                            <\/div>\r\n\r\n                                                                                        <div class=\"ws-paths\">\r\n                                                                                                                                            <\/div>\r\n                                            <div class=\"ws-footer\">\r\n                                                                                                                                                    <div class=\"ws-logo\">\r\n                                                        <img decoding=\"async\" src=\"https:\/\/quintegia.file.force.com\/servlet\/servlet.ImageServer?id=0150Y0000021H9O&oid=00D0Y000000qKtg&lastMod=1520330218000\" alt=\"Loaging logo...\">\r\n                                                    <\/div>\r\n                                                                                            <\/div>\r\n                                        <\/div>\r\n                                    <\/div>\r\n                                <\/div>\r\n                                                                        <\/div>\r\n                <\/div>\r\n            <\/div>\r\n                    <div id=\"speaker_a0DR200000EL60kMAD\" data-id=\"a0DR200000EL60kMAD\"\r\n                 class=\"speaker-item isotope-item clickable searchable\"\r\n                 data-filter=\"{&quot;firstName&quot;:&quot;Ilenia&quot;,&quot;lastName&quot;:&quot;Vidili&quot;,&quot;companyName&quot;:null,&quot;extraCompanyName&quot;:null,&quot;fullName&quot;:&quot;Ilenia Vidili&quot;}\">\r\n                <div class=\"speaker-item-inner isotope-item-inner\">\r\n                    <div class=\"left\">\r\n                        <img decoding=\"async\" class=\"speaker-photo\" src=\"https:\/\/quintegia.my.salesforce.com\/servlet\/servlet.ImageServer?id=015R200000GfF1u&oid=00D0Y000000qKtg&lastMod=1758728662000\" alt=\"Ilenia Vidili\"\/>\r\n                        <div class=\"name-role-container\">\r\n                            <div class=\"speaker-name\">\r\n                                Ilenia Vidili                            <\/div>\r\n                                                            <div class=\"speaker-role-container\">\r\n                                                                            <span class=\"speakerRole\">International Speaker, Author, Trainer in Customer-centricity field<\/span>\r\n                                                                                                        <\/div>\r\n                                                                                <\/div>\r\n                    <\/div>\r\n                    <div class=\"right not-clickable\">\r\n                        <div class=\"name-role-container\">\r\n                            <div class=\"sponsor-item-inner\">\r\n                                                                    <div class=\"soc-ico\">\r\n                                                                                    <a title=\"Linkedin\" target=\"_blank\"\r\n                                               href=\"https:\/\/www.linkedin.com\/in\/ileniavidili\/\"\r\n                                               class=\"sp-social linkedin\"><span\r\n                                                        class=\"fab fa-linkedin\"><\/span><\/a>\r\n                                                                            <\/div>\r\n                                                            <\/div>\r\n                            <div class=\"speaker-name\">\r\n                                Ilenia Vidili                            <\/div>\r\n                                                            <div>\r\n                                                                            <span class=\"speakerRole\">International Speaker, Author, Trainer in Customer-centricity field<\/span>\r\n                                                                                                        <\/div>\r\n                                                                                <\/div>\r\n                                                    <div class=\"speaker-description\">\r\n                                Ilenia Vidili is a leading consultant in the field of customer-centricity, international speaker and author of Journey to Centricity. After years of experience in strategic marketing and customer experience within large multinational companies, she has gained deep insight into consumer behavior.\r\nThrough her keynotes, she has inspired executives and top managers at companies such as Coca-Cola, KLM Royal Dutch Airlines, and ING Bank. Through consulting, masterclasses, and speaking at international events, he helps companies truly put the customer at the center by simplifying processes, moving beyond a product-oriented approach, and adopting a people-focused mindset. Her contribution translates into concrete solutions to create more value for customers. Ilenia is also a guest lecturer at several universities and a trainer for LinkedIn Learning.                            <\/div>\r\n                        \r\n                                                                                    <h5 class=\"speaker-speaker-in\">Speaker in<\/h5>\r\n                            \r\n                                                                                                                        <div class=\"schedule-item workshop\">\r\n                                    <div class=\"ws schedule-item-inner follow-link\"\r\n                                         style=\"background-color: #EFEFEF1;\r\n                                                 border-width: 2\"\r\n                                         data-link=\"https:\/\/www.serviceday.it\/\/en\/content-program\/agenda-2025\/#schedule-a0KR200000MumZyMAJ\">\r\n                                        <div class=\"left\">\r\n                                            <div class=\"ws-header\">\r\n                                                <div class=\"ws-where\">\r\n                                                    <div class=\"ws-tipo upper\">\r\n                                                        Content Program                                                    <\/div>\r\n                                                    <div class=\"ws-sala\"\r\n                                                         style=\"background-color: #295CA9\">\r\n                                                        <span>Blue&nbspRoom&nbsp<\/span>                                                    <\/div>\r\n                                                <\/div>\r\n                                                <div class=\"ws-when\">\r\n                                                    <div class=\"ws-day\">\r\n                                                        Friday 17<sup>th<\/sup> <i\r\n                                                                class=\"fa fa-calendar-alt\" aria-hidden=\"true\"><\/i>\r\n                                                    <\/div>\r\n                                                    <div class=\"ws-hrs\">\r\n                                                        9.30 AM - 10.30 AM                                                        <i class=\"fa fa-clock\" aria-hidden=\"true\"><\/i>\r\n                                                    <\/div>\r\n                                                    <div class=\"ws-seats\" style=\"display: none;\">\r\n                                                        Seats: 417 <i class=\"fa fa-user-alt\" aria-hidden=\"true\"><\/i>\r\n                                                    <\/div>\r\n                                                <\/div>\r\n                                            <\/div>\r\n                                            <div class=\"title\">\r\n                                                <div class=\"puntata\">Customer Centricity: non \u00e8 un'idea, \u00e8 un modello di business<\/div>\r\n                                                Customer centricity as a business model, not just an idea                                            <\/div>\r\n                                            <div class=\"ws-desc\">\r\n                                                Improving relationships to strengthen trust, profitability, and retention                                            <\/div>\r\n\r\n                                                                                        <div class=\"ws-paths\">\r\n                                                                                                                                            <\/div>\r\n                                            <div class=\"ws-footer\">\r\n                                                                                                                                                    <div class=\"ws-logo\">\r\n                                                        <img decoding=\"async\" src=\"https:\/\/quintegia.file.force.com\/servlet\/servlet.ImageServer?id=0150Y0000021H9O&oid=00D0Y000000qKtg&lastMod=1520330218000\" alt=\"Loaging logo...\">\r\n                                                    <\/div>\r\n                                                                                            <\/div>\r\n                                        <\/div>\r\n                                    <\/div>\r\n                                <\/div>\r\n                                                                        <\/div>\r\n                <\/div>\r\n            <\/div>\r\n                    <div id=\"speaker_a0DR200000EBc3VMAT\" data-id=\"a0DR200000EBc3VMAT\"\r\n                 class=\"speaker-item isotope-item clickable searchable\"\r\n                 data-filter=\"{&quot;firstName&quot;:&quot;Alessio&quot;,&quot;lastName&quot;:&quot;Franco&quot;,&quot;companyName&quot;:&quot;Ford Italia&quot;,&quot;extraCompanyName&quot;:null,&quot;fullName&quot;:&quot;Alessio Franco&quot;}\">\r\n                <div class=\"speaker-item-inner isotope-item-inner\">\r\n                    <div class=\"left\">\r\n                        <img decoding=\"async\" class=\"speaker-photo\" src=\"https:\/\/quintegia.file.force.com\/servlet\/servlet.ImageServer?id=015070000005Z8R&oid=00D0Y000000qKtg&lastMod=1695032921000\" alt=\"Alessio Franco\"\/>\r\n                        <div class=\"name-role-container\">\r\n                            <div class=\"speaker-name\">\r\n                                Alessio Franco                            <\/div>\r\n                                                            <div class=\"speaker-role-container\">\r\n                                                                            <span class=\"speakerRole\">PartsPlus Director,<\/span>\r\n                                                                                                                <span class=\"speakerCompany\">Ford Italia<\/span>\r\n                                                                    <\/div>\r\n                                                                                <\/div>\r\n                    <\/div>\r\n                    <div class=\"right not-clickable\">\r\n                        <div class=\"name-role-container\">\r\n                            <div class=\"sponsor-item-inner\">\r\n                                                            <\/div>\r\n                            <div class=\"speaker-name\">\r\n                                Alessio Franco                            <\/div>\r\n                                                            <div>\r\n                                                                            <span class=\"speakerRole\">PartsPlus Director,<\/span>\r\n                                                                                                                <span class=\"speakerCompany\">Ford Italia<\/span>\r\n                                                                    <\/div>\r\n                                                                                <\/div>\r\n                                                    <div class=\"speaker-description\">\r\n                                With more than 20 years at Ford Italy, he has gained experience in various business areas in Italy and abroad at Ford Europe, including sales, after-sales, marketing, communications, and customer experience.  Since June 2022, he has been at the helm of Ford Italy's new Parts Plus division in the aftersales sector, a division created for the direct sale and distribution of original Ford parts throughout Italy through the creation of 22 Parts Plus Centers within a new business model based on an agency relationship.                            <\/div>\r\n                        \r\n                                                                                    <h5 class=\"speaker-speaker-in\">Speaker in<\/h5>\r\n                            \r\n                                                                                                                        <div class=\"schedule-item workshop\">\r\n                                    <div class=\"ws schedule-item-inner follow-link\"\r\n                                         style=\"background-color: #EFEFEF1;\r\n                                                 border-width: 2\"\r\n                                         data-link=\"https:\/\/www.serviceday.it\/\/en\/content-program\/agenda-2025\/#schedule-a0KR200000MucAoMAJ\">\r\n                                        <div class=\"left\">\r\n                                            <div class=\"ws-header\">\r\n                                                <div class=\"ws-where\">\r\n                                                    <div class=\"ws-tipo upper\">\r\n                                                        Content Program                                                    <\/div>\r\n                                                    <div class=\"ws-sala\"\r\n                                                         style=\"background-color: #295CA9\">\r\n                                                        <span>Blue&nbspRoom&nbsp<\/span>                                                    <\/div>\r\n                                                <\/div>\r\n                                                <div class=\"ws-when\">\r\n                                                    <div class=\"ws-day\">\r\n                                                        Thursday 16<sup>th<\/sup> <i\r\n                                                                class=\"fa fa-calendar-alt\" aria-hidden=\"true\"><\/i>\r\n                                                    <\/div>\r\n                                                    <div class=\"ws-hrs\">\r\n                                                        12.00 PM - 1.00 PM                                                        <i class=\"fa fa-clock\" aria-hidden=\"true\"><\/i>\r\n                                                    <\/div>\r\n                                                    <div class=\"ws-seats\" style=\"display: none;\">\r\n                                                        Seats: 292 <i class=\"fa fa-user-alt\" aria-hidden=\"true\"><\/i>\r\n                                                    <\/div>\r\n                                                <\/div>\r\n                                            <\/div>\r\n                                            <div class=\"title\">\r\n                                                <div class=\"puntata\">Percorsi di crescita del proprio team: una leva concreta oltre il recruiting<\/div>\r\n                                                Team development as a strategic lever beyond recruitment                                            <\/div>\r\n                                            <div class=\"ws-desc\">\r\n                                                Enhancing internal capabilities when talent acquisition is challenging                                            <\/div>\r\n\r\n                                                                                        <div class=\"ws-paths\">\r\n                                                                                                                                            <\/div>\r\n                                            <div class=\"ws-footer\">\r\n                                                                                                                                                    <div class=\"ws-logo\">\r\n                                                        <img decoding=\"async\" src=\"https:\/\/quintegia.file.force.com\/servlet\/servlet.ImageServer?id=0150Y0000021H9O&oid=00D0Y000000qKtg&lastMod=1520330218000\" alt=\"Loaging logo...\">\r\n                                                    <\/div>\r\n                                                                                            <\/div>\r\n                                        <\/div>\r\n                                    <\/div>\r\n                                <\/div>\r\n                                                                        <\/div>\r\n                <\/div>\r\n            <\/div>\r\n                    <div id=\"speaker_a0DR200000DZA8IMAX\" data-id=\"a0DR200000DZA8IMAX\"\r\n                 class=\"speaker-item isotope-item clickable searchable\"\r\n                 data-filter=\"{&quot;firstName&quot;:&quot;Tommaso&quot;,&quot;lastName&quot;:&quot;Bortolomiol&quot;,&quot;companyName&quot;:&quot;Quintegia&quot;,&quot;extraCompanyName&quot;:null,&quot;fullName&quot;:&quot;Tommaso Bortolomiol&quot;}\">\r\n                <div class=\"speaker-item-inner isotope-item-inner\">\r\n                    <div class=\"left\">\r\n                        <img decoding=\"async\" class=\"speaker-photo\" src=\"https:\/\/quintegia.file.force.com\/servlet\/servlet.ImageServer?id=01507000001Gtyr&oid=00D0Y000000qKtg&lastMod=1679994172000\" alt=\"Tommaso Bortolomiol\"\/>\r\n                        <div class=\"name-role-container\">\r\n                            <div class=\"speaker-name\">\r\n                                Tommaso Bortolomiol                            <\/div>\r\n                                                            <div class=\"speaker-role-container\">\r\n                                                                            <span class=\"speakerRole\">CEO,<\/span>\r\n                                                                                                                <span class=\"speakerCompany\">Quintegia<\/span>\r\n                                                                    <\/div>\r\n                                                                                <\/div>\r\n                    <\/div>\r\n                    <div class=\"right not-clickable\">\r\n                        <div class=\"name-role-container\">\r\n                            <div class=\"sponsor-item-inner\">\r\n                                                                    <div class=\"soc-ico\">\r\n                                                                                    <a title=\"Linkedin\" target=\"_blank\"\r\n                                               href=\"https:\/\/www.linkedin.com\/in\/tommaso-bortolomiol-b0a22116\/\"\r\n                                               class=\"sp-social linkedin\"><span\r\n                                                        class=\"fab fa-linkedin\"><\/span><\/a>\r\n                                                                                    <a title=\"Twitter\" target=\"_blank\"\r\n                                               href=\"https:\/\/twitter.com\/TBortolomiol\"\r\n                                               class=\"sp-social twitter\"><span\r\n                                                        class=\"fa-brands fa-x-twitter\"><\/span><\/a>\r\n                                                                            <\/div>\r\n                                                            <\/div>\r\n                            <div class=\"speaker-name\">\r\n                                Tommaso Bortolomiol                            <\/div>\r\n                                                            <div>\r\n                                                                            <span class=\"speakerRole\">CEO,<\/span>\r\n                                                                                                                <span class=\"speakerCompany\">Quintegia<\/span>\r\n                                                                    <\/div>\r\n                                                                                <\/div>\r\n                                                    <div class=\"speaker-description\">\r\n                                He holds a degree in Business Administration from Ca' Foscari University Venice and continued his education by taking a course in Entrepreneurship at UCLA Anderson School of Management in Los Angeles. He joined Quintegia in 2004, initially as a researcher, then with the role of Project Manager coordinating the activities inherent to Top50 Dealers and Automotive Dealer Day. He continued his professional growth by joining the Board of Directors with delegated authority over Corporate & Industry Relations activities with a focus on Sales, Marketing & Communication. From 2021 he was appointed CEO of Quintegia, with the objective of defining and implementing a new strategic plan aimed at leading the company to seize the opportunities arising from the transformations taking place in the mobility market and implement a path of international expansion. Over the years he has also collaborated with J.D. Power & Associates on several projects focused on the Italian market and other research initiatives with Ca' Foscari University Venice.                            <\/div>\r\n                        \r\n                                                                                    <h5 class=\"speaker-speaker-in\">Speaker in<\/h5>\r\n                            \r\n                                                                                                                        <div class=\"schedule-item workshop\">\r\n                                    <div class=\"ws schedule-item-inner follow-link\"\r\n                                         style=\"background-color: #EFEFEF1;\r\n                                                 border-width: 2\"\r\n                                         data-link=\"https:\/\/www.serviceday.it\/\/en\/content-program\/agenda-2025\/#schedule-a0KR200000MuXmDMAV\">\r\n                                        <div class=\"left\">\r\n                                            <div class=\"ws-header\">\r\n                                                <div class=\"ws-where\">\r\n                                                    <div class=\"ws-tipo upper\">\r\n                                                        Content Program                                                    <\/div>\r\n                                                    <div class=\"ws-sala\"\r\n                                                         style=\"background-color: #295CA9\">\r\n                                                        <span>Blue&nbspRoom&nbsp<\/span>                                                    <\/div>\r\n                                                <\/div>\r\n                                                <div class=\"ws-when\">\r\n                                                    <div class=\"ws-day\">\r\n                                                        Thursday 16<sup>th<\/sup> <i\r\n                                                                class=\"fa fa-calendar-alt\" aria-hidden=\"true\"><\/i>\r\n                                                    <\/div>\r\n                                                    <div class=\"ws-hrs\">\r\n                                                        9.30 AM - 11.00 AM                                                        <i class=\"fa fa-clock\" aria-hidden=\"true\"><\/i>\r\n                                                    <\/div>\r\n                                                    <div class=\"ws-seats\" style=\"display: none;\">\r\n                                                        Seats: 246 <i class=\"fa fa-user-alt\" aria-hidden=\"true\"><\/i>\r\n                                                    <\/div>\r\n                                                <\/div>\r\n                                            <\/div>\r\n                                            <div class=\"title\">\r\n                                                <div class=\"puntata\">Al ritmo del post vendita: efficienza operativa per affrontare i cambiamenti di<\/div>\r\n                                                Keeping pace with after-sales: driving operational efficiency in a shifting market                                            <\/div>\r\n                                            <div class=\"ws-desc\">\r\n                                                Trends, responses, and the electric vehicle wildcard                                            <\/div>\r\n\r\n                                                                                        <div class=\"ws-paths\">\r\n                                                                                                                                            <\/div>\r\n                                            <div class=\"ws-footer\">\r\n                                                                                                                                                    <div class=\"ws-logo\">\r\n                                                        <img decoding=\"async\" src=\"https:\/\/quintegia.file.force.com\/servlet\/servlet.ImageServer?id=0150Y0000021H9O&oid=00D0Y000000qKtg&lastMod=1520330218000\" alt=\"Loaging logo...\">\r\n                                                    <\/div>\r\n                                                                                            <\/div>\r\n                                        <\/div>\r\n                                    <\/div>\r\n                                <\/div>\r\n                                                                                            <div class=\"schedule-item workshop\">\r\n                                    <div class=\"ws schedule-item-inner follow-link\"\r\n                                         style=\"background-color: #EFEFEF1;\r\n                                                 border-width: 2\"\r\n                                         data-link=\"https:\/\/www.serviceday.it\/\/en\/content-program\/agenda-2025\/#schedule-a0KR200000MuiksMAB\">\r\n                                        <div class=\"left\">\r\n                                            <div class=\"ws-header\">\r\n                                                <div class=\"ws-where\">\r\n                                                    <div class=\"ws-tipo upper\">\r\n                                                        Content Program                                                    <\/div>\r\n                                                    <div class=\"ws-sala\"\r\n                                                         style=\"background-color: #5d5d5d\">\r\n                                                        <span>Auditorium&nbspVerdi&nbsp|&nbsp-&nbsp<\/span><span>1&nbspFloor&nbsp<\/span>                                                    <\/div>\r\n                                                <\/div>\r\n                                                <div class=\"ws-when\">\r\n                                                    <div class=\"ws-day\">\r\n                                                        Thursday 16<sup>th<\/sup> <i\r\n                                                                class=\"fa fa-calendar-alt\" aria-hidden=\"true\"><\/i>\r\n                                                    <\/div>\r\n                                                    <div class=\"ws-hrs\">\r\n                                                        12.00 PM - 1.00 PM                                                        <i class=\"fa fa-clock\" aria-hidden=\"true\"><\/i>\r\n                                                    <\/div>\r\n                                                    <div class=\"ws-seats\" style=\"display: none;\">\r\n                                                        Seats: 450 <i class=\"fa fa-user-alt\" aria-hidden=\"true\"><\/i>\r\n                                                    <\/div>\r\n                                                <\/div>\r\n                                            <\/div>\r\n                                            <div class=\"title\">\r\n                                                <div class=\"puntata\">Il puzzle delle flotte: ruoli, tensioni e strategie condivise<\/div>\r\n                                                The fleet equation: roles, challenges, and shared strategic approaches                                            <\/div>\r\n                                            <div class=\"ws-desc\">\r\n                                                Working toward a more balanced and cooperative model                                            <\/div>\r\n\r\n                                                                                        <div class=\"ws-paths\">\r\n                                                                                                                                            <\/div>\r\n                                            <div class=\"ws-footer\">\r\n                                                                                                                                                    <div class=\"ws-logo\">\r\n                                                        <img decoding=\"async\" src=\"https:\/\/quintegia.file.force.com\/servlet\/servlet.ImageServer?id=0150Y0000021H9O&oid=00D0Y000000qKtg&lastMod=1520330218000\" alt=\"Loaging logo...\">\r\n                                                    <\/div>\r\n                                                                                            <\/div>\r\n                                        <\/div>\r\n                                    <\/div>\r\n                                <\/div>\r\n                                                                                            <div class=\"schedule-item workshop\">\r\n                                    <div class=\"ws schedule-item-inner follow-link\"\r\n                                         style=\"background-color: #EFEFEF1;\r\n                                                 border-width: 2\"\r\n                                         data-link=\"https:\/\/www.serviceday.it\/\/en\/content-program\/agenda-2025\/#schedule-a0KR200000MuizNMAR\">\r\n                                        <div class=\"left\">\r\n                                            <div class=\"ws-header\">\r\n                                                <div class=\"ws-where\">\r\n                                                    <div class=\"ws-tipo upper\">\r\n                                                        Content Program                                                    <\/div>\r\n                                                    <div class=\"ws-sala\"\r\n                                                         style=\"background-color: #295CA9\">\r\n                                                        <span>Blue&nbspRoom&nbsp<\/span>                                                    <\/div>\r\n                                                <\/div>\r\n                                                <div class=\"ws-when\">\r\n                                                    <div class=\"ws-day\">\r\n                                                        Thursday 16<sup>th<\/sup> <i\r\n                                                                class=\"fa fa-calendar-alt\" aria-hidden=\"true\"><\/i>\r\n                                                    <\/div>\r\n                                                    <div class=\"ws-hrs\">\r\n                                                        3.30 PM - 4.30 PM                                                        <i class=\"fa fa-clock\" aria-hidden=\"true\"><\/i>\r\n                                                    <\/div>\r\n                                                    <div class=\"ws-seats\" style=\"display: none;\">\r\n                                                        Seats: 311 <i class=\"fa fa-user-alt\" aria-hidden=\"true\"><\/i>\r\n                                                    <\/div>\r\n                                                <\/div>\r\n                                            <\/div>\r\n                                            <div class=\"title\">\r\n                                                <div class=\"puntata\">Tre ruoli, un obiettivo: direttore gen, service manager e direttore post-vendita<\/div>\r\n                                                Three roles, one goal: general manager, service manager and after-sales director discuss quality, innovation and customer experience                                            <\/div>\r\n                                            <div class=\"ws-desc\">\r\n                                                Building collaboration through shared goals, trust, and complementary skills\r\n<br\/>\r\n2025 DealerSTAT Service Award                                            <\/div>\r\n\r\n                                                                                        <div class=\"ws-paths\">\r\n                                                                                                                                            <\/div>\r\n                                            <div class=\"ws-footer\">\r\n                                                                                                                                                    <div class=\"ws-logo\">\r\n                                                        <img decoding=\"async\" src=\"https:\/\/quintegia.file.force.com\/servlet\/servlet.ImageServer?id=0150Y0000021H9O&oid=00D0Y000000qKtg&lastMod=1520330218000\" alt=\"Loaging logo...\">\r\n                                                    <\/div>\r\n                                                                                            <\/div>\r\n                                        <\/div>\r\n                                    <\/div>\r\n                                <\/div>\r\n                                                                        <\/div>\r\n                <\/div>\r\n            <\/div>\r\n                    <div id=\"speaker_a0DR200000EC1TJMA1\" data-id=\"a0DR200000EC1TJMA1\"\r\n                 class=\"speaker-item isotope-item clickable searchable\"\r\n                 data-filter=\"{&quot;firstName&quot;:&quot;Fabrizio&quot;,&quot;lastName&quot;:&quot;Cotza&quot;,&quot;companyName&quot;:&quot;Imprenditori Sovversivi&quot;,&quot;extraCompanyName&quot;:null,&quot;fullName&quot;:&quot;Fabrizio Cotza&quot;}\">\r\n                <div class=\"speaker-item-inner isotope-item-inner\">\r\n                    <div class=\"left\">\r\n                        <img decoding=\"async\" class=\"speaker-photo\" src=\"https:\/\/quintegia.file.force.com\/servlet\/servlet.ImageServer?id=0151n000002m8ma&oid=00D0Y000000qKtg&lastMod=1567003726000\" alt=\"Fabrizio Cotza\"\/>\r\n                        <div class=\"name-role-container\">\r\n                            <div class=\"speaker-name\">\r\n                                Fabrizio Cotza                            <\/div>\r\n                                                            <div class=\"speaker-role-container\">\r\n                                                                            <span class=\"speakerRole\">CEO,<\/span>\r\n                                                                                                                <span class=\"speakerCompany\">Imprenditori Sovversivi<\/span>\r\n                                                                    <\/div>\r\n                                                                                <\/div>\r\n                    <\/div>\r\n                    <div class=\"right not-clickable\">\r\n                        <div class=\"name-role-container\">\r\n                            <div class=\"sponsor-item-inner\">\r\n                                                                    <div class=\"soc-ico\">\r\n                                                                                    <a title=\"Facebook\" target=\"_blank\"\r\n                                               href=\"https:\/\/www.facebook.com\/fcotza\/\"\r\n                                               class=\"sp-social facebook\"><span\r\n                                                        class=\"fab fa-facebook\"><\/span><\/a>\r\n                                                                                    <a title=\"Linkedin\" target=\"_blank\"\r\n                                               href=\"https:\/\/www.linkedin.com\/in\/fabriziocotza\/\"\r\n                                               class=\"sp-social linkedin\"><span\r\n                                                        class=\"fab fa-linkedin\"><\/span><\/a>\r\n                                                                            <\/div>\r\n                                                            <\/div>\r\n                            <div class=\"speaker-name\">\r\n                                Fabrizio Cotza                            <\/div>\r\n                                                            <div>\r\n                                                                            <span class=\"speakerRole\">CEO,<\/span>\r\n                                                                                                                <span class=\"speakerCompany\">Imprenditori Sovversivi<\/span>\r\n                                                                    <\/div>\r\n                                                                                <\/div>\r\n                                                    <div class=\"speaker-description\">\r\n                                A mentor and trainer for entrepreneurs for 20 years, he created the Accademia Sovversiva, a theoretical and practical program that helps SMEs improve their business results and quality of life. Author of three books, the latest of which is published by Franco Angeli and is entitled \u201cImprenditori Sovversivi\u201d (Subversive Entrepreneurs).                            <\/div>\r\n                        \r\n                                                                                    <h5 class=\"speaker-speaker-in\">Speaker in<\/h5>\r\n                            \r\n                                                                                                                        <div class=\"schedule-item workshop\">\r\n                                    <div class=\"ws schedule-item-inner follow-link\"\r\n                                         style=\"background-color: #EFEFEF1;\r\n                                                 border-width: 2\"\r\n                                         data-link=\"https:\/\/www.serviceday.it\/\/en\/content-program\/agenda-2025\/#schedule-a0KR200000NUcH7MAL\">\r\n                                        <div class=\"left\">\r\n                                            <div class=\"ws-header\">\r\n                                                <div class=\"ws-where\">\r\n                                                    <div class=\"ws-tipo upper\">\r\n                                                        Content Program                                                    <\/div>\r\n                                                    <div class=\"ws-sala\"\r\n                                                         style=\"background-color: #5d5d5d\">\r\n                                                        <span>Auditorium&nbspVerdi&nbsp|&nbsp-&nbsp<\/span><span>1&nbspFloor&nbsp<\/span>                                                    <\/div>\r\n                                                <\/div>\r\n                                                <div class=\"ws-when\">\r\n                                                    <div class=\"ws-day\">\r\n                                                        Friday 17<sup>th<\/sup> <i\r\n                                                                class=\"fa fa-calendar-alt\" aria-hidden=\"true\"><\/i>\r\n                                                    <\/div>\r\n                                                    <div class=\"ws-hrs\">\r\n                                                        12.00 PM - 1.00 PM                                                        <i class=\"fa fa-clock\" aria-hidden=\"true\"><\/i>\r\n                                                    <\/div>\r\n                                                    <div class=\"ws-seats\" style=\"display: none;\">\r\n                                                        Seats: 444 <i class=\"fa fa-user-alt\" aria-hidden=\"true\"><\/i>\r\n                                                    <\/div>\r\n                                                <\/div>\r\n                                            <\/div>\r\n                                            <div class=\"title\">\r\n                                                <div class=\"puntata\">Ridurre gli sprechi per aumentare la redditivit\u00e0<\/div>\r\n                                                Reducing waste to improve profitability                                            <\/div>\r\n                                            <div class=\"ws-desc\">\r\n                                                Operational strategies for independents to optimize margins without increasing resources                                            <\/div>\r\n\r\n                                                                                        <div class=\"ws-paths\">\r\n                                                                                                                                            <\/div>\r\n                                            <div class=\"ws-footer\">\r\n                                                                                                                                                    <div class=\"ws-logo\">\r\n                                                        <img decoding=\"async\" src=\"https:\/\/quintegia.file.force.com\/servlet\/servlet.ImageServer?id=0150Y0000021H9O&oid=00D0Y000000qKtg&lastMod=1520330218000\" alt=\"Loaging logo...\">\r\n                                                    <\/div>\r\n                                                                                            <\/div>\r\n                                        <\/div>\r\n                                    <\/div>\r\n                                <\/div>\r\n                                                                        <\/div>\r\n                <\/div>\r\n            <\/div>\r\n                    <div id=\"speaker_a0DR200000EBaGEMA1\" data-id=\"a0DR200000EBaGEMA1\"\r\n                 class=\"speaker-item isotope-item clickable searchable\"\r\n                 data-filter=\"{&quot;firstName&quot;:&quot;Charles&quot;,&quot;lastName&quot;:&quot;Mills&quot;,&quot;companyName&quot;:&quot;ROAR CX&quot;,&quot;extraCompanyName&quot;:&quot;Quintegia&quot;,&quot;fullName&quot;:&quot;Charles Mills&quot;}\">\r\n                <div class=\"speaker-item-inner isotope-item-inner\">\r\n                    <div class=\"left\">\r\n                        <img decoding=\"async\" class=\"speaker-photo\" src=\"https:\/\/quintegia.my.salesforce.com\/servlet\/servlet.ImageServer?id=015R200000G9J3p&oid=00D0Y000000qKtg&lastMod=1757502329000\" alt=\"Charles Mills\"\/>\r\n                        <div class=\"name-role-container\">\r\n                            <div class=\"speaker-name\">\r\n                                Charles Mills                            <\/div>\r\n                                                            <div class=\"speaker-role-container\">\r\n                                                                            <span class=\"speakerRole\">CEO,<\/span>\r\n                                                                                                                <span class=\"speakerCompany\">ROAR CX<\/span>\r\n                                                                    <\/div>\r\n                                                                                        <div class=\"speaker-role-container\">\r\n                                                                            <span class=\"speakerRole\">Board Member,<\/span>\r\n                                                                                                                <span class=\"speakerCompany\">Quintegia<\/span>\r\n                                                                    <\/div>\r\n                                                    <\/div>\r\n                    <\/div>\r\n                    <div class=\"right not-clickable\">\r\n                        <div class=\"name-role-container\">\r\n                            <div class=\"sponsor-item-inner\">\r\n                                                            <\/div>\r\n                            <div class=\"speaker-name\">\r\n                                Charles Mills                            <\/div>\r\n                                                            <div>\r\n                                                                            <span class=\"speakerRole\">CEO,<\/span>\r\n                                                                                                                <span class=\"speakerCompany\">ROAR CX<\/span>\r\n                                                                    <\/div>\r\n                                                                                        <div>\r\n                                                                            <span class=\"speakerRole\">Board Member,<\/span>\r\n                                                                                                                <span class=\"speakerCompany\">Quintegia<\/span>\r\n                                                                    <\/div>\r\n                                                    <\/div>\r\n                                                    <div class=\"speaker-description\">\r\n                                Charles Mills is a pioneer in customer experience innovation with nearly 35 years of expertise. After more than 25 years at the company that pioneered \u2018Voice of the Customer,\u2019 J.D. Power, he founded ROAR to go beyond measurement and actively protect revenue through CX. Serving 15,000+ dealerships, workshops, and their millions of customers across six continents, ROAR\u2019s AI-powered platforms tackle revenue risk at every interaction point\u2014strengthening online presence, improving service delivery, and reducing churn. Its flagship solution, Revenue Guard,  identifies and fixes revenue risk linked to CX. Guided by ROAR\u2019s philosophy\u2014Return On A Relationship\u2014Charles continues to transform CX into a driver of revenue growth, efficiency, and resilience.                            <\/div>\r\n                        \r\n                                                                                    <h5 class=\"speaker-speaker-in\">Speaker in<\/h5>\r\n                            \r\n                                                                                                                        <div class=\"schedule-item workshop\">\r\n                                    <div class=\"ws schedule-item-inner follow-link\"\r\n                                         style=\"background-color: #EFEFEF1;\r\n                                                 border-width: 2\"\r\n                                         data-link=\"https:\/\/www.serviceday.it\/\/en\/content-program\/agenda-2025\/#schedule-a0KR200000MumZyMAJ\">\r\n                                        <div class=\"left\">\r\n                                            <div class=\"ws-header\">\r\n                                                <div class=\"ws-where\">\r\n                                                    <div class=\"ws-tipo upper\">\r\n                                                        Content Program                                                    <\/div>\r\n                                                    <div class=\"ws-sala\"\r\n                                                         style=\"background-color: #295CA9\">\r\n                                                        <span>Blue&nbspRoom&nbsp<\/span>                                                    <\/div>\r\n                                                <\/div>\r\n                                                <div class=\"ws-when\">\r\n                                                    <div class=\"ws-day\">\r\n                                                        Friday 17<sup>th<\/sup> <i\r\n                                                                class=\"fa fa-calendar-alt\" aria-hidden=\"true\"><\/i>\r\n                                                    <\/div>\r\n                                                    <div class=\"ws-hrs\">\r\n                                                        9.30 AM - 10.30 AM                                                        <i class=\"fa fa-clock\" aria-hidden=\"true\"><\/i>\r\n                                                    <\/div>\r\n                                                    <div class=\"ws-seats\" style=\"display: none;\">\r\n                                                        Seats: 417 <i class=\"fa fa-user-alt\" aria-hidden=\"true\"><\/i>\r\n                                                    <\/div>\r\n                                                <\/div>\r\n                                            <\/div>\r\n                                            <div class=\"title\">\r\n                                                <div class=\"puntata\">Customer Centricity: non \u00e8 un'idea, \u00e8 un modello di business<\/div>\r\n                                                Customer centricity as a business model, not just an idea                                            <\/div>\r\n                                            <div class=\"ws-desc\">\r\n                                                Improving relationships to strengthen trust, profitability, and retention                                            <\/div>\r\n\r\n                                                                                        <div class=\"ws-paths\">\r\n                                                                                                                                            <\/div>\r\n                                            <div class=\"ws-footer\">\r\n                                                                                                                                                    <div class=\"ws-logo\">\r\n                                                        <img decoding=\"async\" src=\"https:\/\/quintegia.file.force.com\/servlet\/servlet.ImageServer?id=0150Y0000021H9O&oid=00D0Y000000qKtg&lastMod=1520330218000\" alt=\"Loaging logo...\">\r\n                                                    <\/div>\r\n                                                                                            <\/div>\r\n                                        <\/div>\r\n                                    <\/div>\r\n                                <\/div>\r\n                                                                        <\/div>\r\n                <\/div>\r\n            <\/div>\r\n                    <div id=\"speaker_a0DR200000ELAxBMAX\" data-id=\"a0DR200000ELAxBMAX\"\r\n                 class=\"speaker-item isotope-item clickable searchable\"\r\n                 data-filter=\"{&quot;firstName&quot;:&quot;Alberto&quot;,&quot;lastName&quot;:&quot;Viano&quot;,&quot;companyName&quot;:&quot;ANIASA&quot;,&quot;extraCompanyName&quot;:null,&quot;fullName&quot;:&quot;Alberto Viano&quot;}\">\r\n                <div class=\"speaker-item-inner isotope-item-inner\">\r\n                    <div class=\"left\">\r\n                        <img decoding=\"async\" class=\"speaker-photo\" src=\"https:\/\/quintegia.file.force.com\/servlet\/servlet.ImageServer?id=015070000005XdZ&oid=00D0Y000000qKtg&lastMod=1694509140000\" alt=\"Alberto Viano\"\/>\r\n                        <div class=\"name-role-container\">\r\n                            <div class=\"speaker-name\">\r\n                                Alberto Viano                            <\/div>\r\n                                                            <div class=\"speaker-role-container\">\r\n                                                                            <span class=\"speakerRole\">President,<\/span>\r\n                                                                                                                <span class=\"speakerCompany\">ANIASA<\/span>\r\n                                                                    <\/div>\r\n                                                                                <\/div>\r\n                    <\/div>\r\n                    <div class=\"right not-clickable\">\r\n                        <div class=\"name-role-container\">\r\n                            <div class=\"sponsor-item-inner\">\r\n                                                                    <div class=\"soc-ico\">\r\n                                                                            <\/div>\r\n                                                            <\/div>\r\n                            <div class=\"speaker-name\">\r\n                                Alberto Viano                            <\/div>\r\n                                                            <div>\r\n                                                                            <span class=\"speakerRole\">President,<\/span>\r\n                                                                                                                <span class=\"speakerCompany\">ANIASA<\/span>\r\n                                                                    <\/div>\r\n                                                                                <\/div>\r\n                                                    <div class=\"speaker-description\">\r\n                                Born in 1973 in Genoa and Milanese by adoption, Alberto Viano serves as General Manager of UnipolRental.\r\n\r\nHe has been Deputy Managing Director of Ayvens Italia and Deputy Country Managing Director in ALD Automotive | LeasePlan Italia and Managing Director of LeasePlan Italia since January 1, 2019, after having been Head of the Finance Department and even before that Risk Management and Compliance Director and Business Unit Large Fleet Operations Director.\r\n\r\nHe has many years of experience as a consultant at Deloitte & Touche and at Marsh McLennan, where he specialized in Risk Management, before joining LeasePlan in 2003.\r\n\r\nIn the previous ANIASA General Council, Viano served as vice president with responsibility for tax issues.                            <\/div>\r\n                        \r\n                                                                                    <h5 class=\"speaker-speaker-in\">Speaker in<\/h5>\r\n                            \r\n                                                                                                                        <div class=\"schedule-item workshop\">\r\n                                    <div class=\"ws schedule-item-inner follow-link\"\r\n                                         style=\"background-color: #EFEFEF1;\r\n                                                 border-width: 2\"\r\n                                         data-link=\"https:\/\/www.serviceday.it\/\/en\/content-program\/agenda-2025\/#schedule-a0KR200000MuiksMAB\">\r\n                                        <div class=\"left\">\r\n                                            <div class=\"ws-header\">\r\n                                                <div class=\"ws-where\">\r\n                                                    <div class=\"ws-tipo upper\">\r\n                                                        Content Program                                                    <\/div>\r\n                                                    <div class=\"ws-sala\"\r\n                                                         style=\"background-color: #5d5d5d\">\r\n                                                        <span>Auditorium&nbspVerdi&nbsp|&nbsp-&nbsp<\/span><span>1&nbspFloor&nbsp<\/span>                                                    <\/div>\r\n                                                <\/div>\r\n                                                <div class=\"ws-when\">\r\n                                                    <div class=\"ws-day\">\r\n                                                        Thursday 16<sup>th<\/sup> <i\r\n                                                                class=\"fa fa-calendar-alt\" aria-hidden=\"true\"><\/i>\r\n                                                    <\/div>\r\n                                                    <div class=\"ws-hrs\">\r\n                                                        12.00 PM - 1.00 PM                                                        <i class=\"fa fa-clock\" aria-hidden=\"true\"><\/i>\r\n                                                    <\/div>\r\n                                                    <div class=\"ws-seats\" style=\"display: none;\">\r\n                                                        Seats: 450 <i class=\"fa fa-user-alt\" aria-hidden=\"true\"><\/i>\r\n                                                    <\/div>\r\n                                                <\/div>\r\n                                            <\/div>\r\n                                            <div class=\"title\">\r\n                                                <div class=\"puntata\">Il puzzle delle flotte: ruoli, tensioni e strategie condivise<\/div>\r\n                                                The fleet equation: roles, challenges, and shared strategic approaches                                            <\/div>\r\n                                            <div class=\"ws-desc\">\r\n                                                Working toward a more balanced and cooperative model                                            <\/div>\r\n\r\n                                                                                        <div class=\"ws-paths\">\r\n                                                                                                                                            <\/div>\r\n                                            <div class=\"ws-footer\">\r\n                                                                                                                                                    <div class=\"ws-logo\">\r\n                                                        <img decoding=\"async\" src=\"https:\/\/quintegia.file.force.com\/servlet\/servlet.ImageServer?id=0150Y0000021H9O&oid=00D0Y000000qKtg&lastMod=1520330218000\" alt=\"Loaging logo...\">\r\n                                                    <\/div>\r\n                                                                                            <\/div>\r\n                                        <\/div>\r\n                                    <\/div>\r\n                                <\/div>\r\n                                                                        <\/div>\r\n                <\/div>\r\n            <\/div>\r\n                    <div id=\"speaker_a0DR200000EL849MAD\" data-id=\"a0DR200000EL849MAD\"\r\n                 class=\"speaker-item isotope-item clickable searchable\"\r\n                 data-filter=\"{&quot;firstName&quot;:&quot;Federico&quot;,&quot;lastName&quot;:&quot;Vigorelli Porro&quot;,&quot;companyName&quot;:&quot;24Ore Business School&quot;,&quot;extraCompanyName&quot;:null,&quot;fullName&quot;:&quot;Federico Vigorelli Porro&quot;}\">\r\n                <div class=\"speaker-item-inner isotope-item-inner\">\r\n                    <div class=\"left\">\r\n                        <img decoding=\"async\" class=\"speaker-photo\" src=\"https:\/\/quintegia.my.salesforce.com\/servlet\/servlet.ImageServer?id=015R200000EI6gP&oid=00D0Y000000qKtg&lastMod=1753092820000\" alt=\"Federico Vigorelli Porro\"\/>\r\n                        <div class=\"name-role-container\">\r\n                            <div class=\"speaker-name\">\r\n                                Federico Vigorelli Porro                            <\/div>\r\n                                                            <div class=\"speaker-role-container\">\r\n                                                                            <span class=\"speakerRole\">Scientific Coordinator, Master's Degree in Strategic L&D,<\/span>\r\n                                                                                                                <span class=\"speakerCompany\">24Ore Business School<\/span>\r\n                                                                    <\/div>\r\n                                                                                <\/div>\r\n                    <\/div>\r\n                    <div class=\"right not-clickable\">\r\n                        <div class=\"name-role-container\">\r\n                            <div class=\"sponsor-item-inner\">\r\n                                                                    <div class=\"soc-ico\">\r\n                                                                                    <a title=\"Linkedin\" target=\"_blank\"\r\n                                               href=\"https:\/\/www.linkedin.com\/in\/fvporro\/\"\r\n                                               class=\"sp-social linkedin\"><span\r\n                                                        class=\"fab fa-linkedin\"><\/span><\/a>\r\n                                                                            <\/div>\r\n                                                            <\/div>\r\n                            <div class=\"speaker-name\">\r\n                                Federico Vigorelli Porro                            <\/div>\r\n                                                            <div>\r\n                                                                            <span class=\"speakerRole\">Scientific Coordinator, Master's Degree in Strategic L&D,<\/span>\r\n                                                                                                                <span class=\"speakerCompany\">24Ore Business School<\/span>\r\n                                                                    <\/div>\r\n                                                                                <\/div>\r\n                                                    <div class=\"speaker-description\">\r\n                                Federico Vigorelli Porro is CEO of Choralia, a consulting firm specializing in training and organizational development. He directs the Master in Strategic Learning and Development and is a member of the HR Faculty of the 24Ore Business School, as well as a member of the Professional Faculty of the POLIMI Graduate School of Management, with which he holds an MBA and an Executive Master in Innovation Management. He has over 13 years of experience in digital and cultural transformation projects for large companies, which he accompanies in change management through the adoption of new ways of working. He is the author of \u201cSmart Selling\u201d and \u201cThe Generative AI Impact,\u201d TEDx speaker and LinkedIn Top Voice on the topics of innovation and the future of work.                            <\/div>\r\n                        \r\n                                                                                    <h5 class=\"speaker-speaker-in\">Speaker in<\/h5>\r\n                            \r\n                                                                                                                        <div class=\"schedule-item workshop\">\r\n                                    <div class=\"ws schedule-item-inner follow-link\"\r\n                                         style=\"background-color: #EFEFEF1;\r\n                                                 border-width: 2\"\r\n                                         data-link=\"https:\/\/www.serviceday.it\/\/en\/content-program\/agenda-2025\/#schedule-a0KR200000MucAoMAJ\">\r\n                                        <div class=\"left\">\r\n                                            <div class=\"ws-header\">\r\n                                                <div class=\"ws-where\">\r\n                                                    <div class=\"ws-tipo upper\">\r\n                                                        Content Program                                                    <\/div>\r\n                                                    <div class=\"ws-sala\"\r\n                                                         style=\"background-color: #295CA9\">\r\n                                                        <span>Blue&nbspRoom&nbsp<\/span>                                                    <\/div>\r\n                                                <\/div>\r\n                                                <div class=\"ws-when\">\r\n                                                    <div class=\"ws-day\">\r\n                                                        Thursday 16<sup>th<\/sup> <i\r\n                                                                class=\"fa fa-calendar-alt\" aria-hidden=\"true\"><\/i>\r\n                                                    <\/div>\r\n                                                    <div class=\"ws-hrs\">\r\n                                                        12.00 PM - 1.00 PM                                                        <i class=\"fa fa-clock\" aria-hidden=\"true\"><\/i>\r\n                                                    <\/div>\r\n                                                    <div class=\"ws-seats\" style=\"display: none;\">\r\n                                                        Seats: 292 <i class=\"fa fa-user-alt\" aria-hidden=\"true\"><\/i>\r\n                                                    <\/div>\r\n                                                <\/div>\r\n                                            <\/div>\r\n                                            <div class=\"title\">\r\n                                                <div class=\"puntata\">Percorsi di crescita del proprio team: una leva concreta oltre il recruiting<\/div>\r\n                                                Team development as a strategic lever beyond recruitment                                            <\/div>\r\n                                            <div class=\"ws-desc\">\r\n                                                Enhancing internal capabilities when talent acquisition is challenging                                            <\/div>\r\n\r\n                                                                                        <div class=\"ws-paths\">\r\n                                                                                                                                            <\/div>\r\n                                            <div class=\"ws-footer\">\r\n                                                                                                                                                    <div class=\"ws-logo\">\r\n                                                        <img decoding=\"async\" src=\"https:\/\/quintegia.file.force.com\/servlet\/servlet.ImageServer?id=0150Y0000021H9O&oid=00D0Y000000qKtg&lastMod=1520330218000\" alt=\"Loaging logo...\">\r\n                                                    <\/div>\r\n                                                                                            <\/div>\r\n                                        <\/div>\r\n                                    <\/div>\r\n                                <\/div>\r\n                                                                        <\/div>\r\n                <\/div>\r\n            <\/div>\r\n                    <div id=\"speaker_a0DR200000EdfRRMAZ\" data-id=\"a0DR200000EdfRRMAZ\"\r\n                 class=\"speaker-item isotope-item clickable searchable\"\r\n                 data-filter=\"{&quot;firstName&quot;:&quot;Stefano&quot;,&quot;lastName&quot;:&quot;Rasotto&quot;,&quot;companyName&quot;:&quot;Rasotto Flotte&quot;,&quot;extraCompanyName&quot;:null,&quot;fullName&quot;:&quot;Stefano Rasotto&quot;}\">\r\n                <div class=\"speaker-item-inner isotope-item-inner\">\r\n                    <div class=\"left\">\r\n                        <img decoding=\"async\" class=\"speaker-photo\" src=\"https:\/\/quintegia.my.salesforce.com\/servlet\/servlet.ImageServer?id=015R200000EjJw5&oid=00D0Y000000qKtg&lastMod=1754033180000\" alt=\"Stefano Rasotto\"\/>\r\n                        <div class=\"name-role-container\">\r\n                            <div class=\"speaker-name\">\r\n                                Stefano Rasotto                            <\/div>\r\n                                                            <div class=\"speaker-role-container\">\r\n                                                                            <span class=\"speakerRole\">Managing Director,<\/span>\r\n                                                                                                                <span class=\"speakerCompany\">Rasotto Flotte<\/span>\r\n                                                                    <\/div>\r\n                                                                                <\/div>\r\n                    <\/div>\r\n                    <div class=\"right not-clickable\">\r\n                        <div class=\"name-role-container\">\r\n                            <div class=\"sponsor-item-inner\">\r\n                                                            <\/div>\r\n                            <div class=\"speaker-name\">\r\n                                Stefano Rasotto                            <\/div>\r\n                                                            <div>\r\n                                                                            <span class=\"speakerRole\">Managing Director,<\/span>\r\n                                                                                                                <span class=\"speakerCompany\">Rasotto Flotte<\/span>\r\n                                                                    <\/div>\r\n                                                                                <\/div>\r\n                                                    <div class=\"speaker-description\">\r\n                                Stefano began his journey in the automotive world at an early age, working in his family\u2019s village workshop.\r\nAfter studying accounting and completing military service, in 1990 he launched his growth project, which led him in 1995 to found the \"Centro Servizi Auto Rasotto\" in Dueville (VI). This was a single large facility that brought together all automotive services: Authorized Fiat Workshop, Body Shop, Auto Electrician, Tire Service, Vehicle Inspection Center, and New and Used Car Sales\u2014offering an innovative service model for both businesses and private customers.\r\n\r\nThe idea proved successful, and in just a few years the company grew from 5 to 25 employees, significantly increasing its turnover.\r\n\r\nIn 2005, due to the shift from ownership to leasing among many of his business clients, Stefano initiated a major process of change and growth, both for the company and on a personal level (also supported by his completion of a Master's in \"Strategy and Business Management\" at Ca\u2019 Foscari University of Venice). This led, through significant investments, to the transformation of the company in order to meet the needs of long-term rental companies. In 2016, he founded \"Rasotto Flotte\", a service center for leased corporate vehicles, which today is a key regional reference point with 130 employees across 6 branches in Veneto: Dueville, Vicenza, Verona, Padua, Treviso, and Venice.\r\n\r\nIn 2025, located in Altavilla Vicentina (VI), R Factory was built in record time. It is the second body shop in Italy to use the industrialized Symach process\u2014an emblem of excellence for Rasotto Flotte.\r\n\r\nOver the years, Stefano has founded five other companies operating in various sectors: from intralogistics to rentals, as well as the hydroelectric sector and vehicle maintenance and repair. Today, along with Rasotto Flotte, they are part of GRUPPO RASOTTO SRL and employ over 200 people.\r\n\r\nA group that blends the values of tradition with the knowledge of innovation, believing strongly in the importance of personal and professional development for all its team members. A constant commitment to teamwork and passion, striving every day to turn threats into opportunities and to maintain leadership in its target markets.                            <\/div>\r\n                        \r\n                                                                                    <h5 class=\"speaker-speaker-in\">Speaker in<\/h5>\r\n                            \r\n                                                                                                                        <div class=\"schedule-item workshop\">\r\n                                    <div class=\"ws schedule-item-inner follow-link\"\r\n                                         style=\"background-color: #EFEFEF1;\r\n                                                 border-width: 2\"\r\n                                         data-link=\"https:\/\/www.serviceday.it\/\/en\/content-program\/agenda-2025\/#schedule-a0KR200000MuiksMAB\">\r\n                                        <div class=\"left\">\r\n                                            <div class=\"ws-header\">\r\n                                                <div class=\"ws-where\">\r\n                                                    <div class=\"ws-tipo upper\">\r\n                                                        Content Program                                                    <\/div>\r\n                                                    <div class=\"ws-sala\"\r\n                                                         style=\"background-color: #5d5d5d\">\r\n                                                        <span>Auditorium&nbspVerdi&nbsp|&nbsp-&nbsp<\/span><span>1&nbspFloor&nbsp<\/span>                                                    <\/div>\r\n                                                <\/div>\r\n                                                <div class=\"ws-when\">\r\n                                                    <div class=\"ws-day\">\r\n                                                        Thursday 16<sup>th<\/sup> <i\r\n                                                                class=\"fa fa-calendar-alt\" aria-hidden=\"true\"><\/i>\r\n                                                    <\/div>\r\n                                                    <div class=\"ws-hrs\">\r\n                                                        12.00 PM - 1.00 PM                                                        <i class=\"fa fa-clock\" aria-hidden=\"true\"><\/i>\r\n                                                    <\/div>\r\n                                                    <div class=\"ws-seats\" style=\"display: none;\">\r\n                                                        Seats: 450 <i class=\"fa fa-user-alt\" aria-hidden=\"true\"><\/i>\r\n                                                    <\/div>\r\n                                                <\/div>\r\n                                            <\/div>\r\n                                            <div class=\"title\">\r\n                                                <div class=\"puntata\">Il puzzle delle flotte: ruoli, tensioni e strategie condivise<\/div>\r\n                                                The fleet equation: roles, challenges, and shared strategic approaches                                            <\/div>\r\n                                            <div class=\"ws-desc\">\r\n                                                Working toward a more balanced and cooperative model                                            <\/div>\r\n\r\n                                                                                        <div class=\"ws-paths\">\r\n                                                                                                                                            <\/div>\r\n                                            <div class=\"ws-footer\">\r\n                                                                                                                                                    <div class=\"ws-logo\">\r\n                                                        <img decoding=\"async\" src=\"https:\/\/quintegia.file.force.com\/servlet\/servlet.ImageServer?id=0150Y0000021H9O&oid=00D0Y000000qKtg&lastMod=1520330218000\" alt=\"Loaging logo...\">\r\n                                                    <\/div>\r\n                                                                                            <\/div>\r\n                                        <\/div>\r\n                                    <\/div>\r\n                                <\/div>\r\n                                                                        <\/div>\r\n                <\/div>\r\n            <\/div>\r\n                    <div id=\"speaker_a0DR200000FIMhNMAX\" data-id=\"a0DR200000FIMhNMAX\"\r\n                 class=\"speaker-item isotope-item clickable searchable\"\r\n                 data-filter=\"{&quot;firstName&quot;:&quot;Andrea&quot;,&quot;lastName&quot;:&quot;Guglielmini&quot;,&quot;companyName&quot;:&quot;Ceccato Car Service&quot;,&quot;extraCompanyName&quot;:null,&quot;fullName&quot;:&quot;Andrea Guglielmini&quot;}\">\r\n                <div class=\"speaker-item-inner isotope-item-inner\">\r\n                    <div class=\"left\">\r\n                        <img decoding=\"async\" class=\"speaker-photo\" src=\"https:\/\/quintegia.my.salesforce.com\/servlet\/servlet.ImageServer?id=015R200000H2nFl&oid=00D0Y000000qKtg&lastMod=1759413965000\" alt=\"Andrea Guglielmini\"\/>\r\n                        <div class=\"name-role-container\">\r\n                            <div class=\"speaker-name\">\r\n                                Andrea Guglielmini                            <\/div>\r\n                                                            <div class=\"speaker-role-container\">\r\n                                                                            <span class=\"speakerRole\">Managing Director,<\/span>\r\n                                                                                                                <span class=\"speakerCompany\">Ceccato Car Service<\/span>\r\n                                                                    <\/div>\r\n                                                                                <\/div>\r\n                    <\/div>\r\n                    <div class=\"right not-clickable\">\r\n                        <div class=\"name-role-container\">\r\n                            <div class=\"sponsor-item-inner\">\r\n                                                            <\/div>\r\n                            <div class=\"speaker-name\">\r\n                                Andrea Guglielmini                            <\/div>\r\n                                                            <div>\r\n                                                                            <span class=\"speakerRole\">Managing Director,<\/span>\r\n                                                                                                                <span class=\"speakerCompany\">Ceccato Car Service<\/span>\r\n                                                                    <\/div>\r\n                                                                                <\/div>\r\n                        \r\n                                                                                    <h5 class=\"speaker-speaker-in\">Speaker in<\/h5>\r\n                            \r\n                                                                                                                        <div class=\"schedule-item workshop\">\r\n                                    <div class=\"ws schedule-item-inner follow-link\"\r\n                                         style=\"background-color: #EFEFEF1;\r\n                                                 border-width: 2\"\r\n                                         data-link=\"https:\/\/www.serviceday.it\/\/en\/content-program\/agenda-2025\/#schedule-a0KR200000NUWjbMAH\">\r\n                                        <div class=\"left\">\r\n                                            <div class=\"ws-header\">\r\n                                                <div class=\"ws-where\">\r\n                                                    <div class=\"ws-tipo upper\">\r\n                                                        Content Program                                                    <\/div>\r\n                                                    <div class=\"ws-sala\"\r\n                                                         style=\"background-color: #5d5d5d\">\r\n                                                        <span>Vivaldi&nbspRoom&nbsp|&nbsp-&nbsp<\/span><span>1&nbspFloor&nbsp<\/span>                                                    <\/div>\r\n                                                <\/div>\r\n                                                <div class=\"ws-when\">\r\n                                                    <div class=\"ws-day\">\r\n                                                        Friday 17<sup>th<\/sup> <i\r\n                                                                class=\"fa fa-calendar-alt\" aria-hidden=\"true\"><\/i>\r\n                                                    <\/div>\r\n                                                    <div class=\"ws-hrs\">\r\n                                                        2.30 PM - 3.30 PM                                                        <i class=\"fa fa-clock\" aria-hidden=\"true\"><\/i>\r\n                                                    <\/div>\r\n                                                    <div class=\"ws-seats\" style=\"display: none;\">\r\n                                                        Seats: 49 <i class=\"fa fa-user-alt\" aria-hidden=\"true\"><\/i>\r\n                                                    <\/div>\r\n                                                <\/div>\r\n                                            <\/div>\r\n                                            <div class=\"title\">\r\n                                                <div class=\"puntata\">Carrozzeria in evoluzione: strategia, competenze e tecnologia per crescere<\/div>\r\n                                                The changing bodyshop: strategy, skills, and technology for sustainable growth                                            <\/div>\r\n                                            <div class=\"ws-desc\">\r\n                                                Aligning technical expertise with business development goals                                            <\/div>\r\n\r\n                                                                                        <div class=\"ws-paths\">\r\n                                                                                                                                            <\/div>\r\n                                            <div class=\"ws-footer\">\r\n                                                                                                                                                    <div class=\"ws-logo\">\r\n                                                        <img decoding=\"async\" src=\"https:\/\/quintegia.file.force.com\/servlet\/servlet.ImageServer?id=0150Y0000021H9O&oid=00D0Y000000qKtg&lastMod=1520330218000\" alt=\"Loaging logo...\">\r\n                                                    <\/div>\r\n                                                                                            <\/div>\r\n                                        <\/div>\r\n                                    <\/div>\r\n                                <\/div>\r\n                                                                        <\/div>\r\n                <\/div>\r\n            <\/div>\r\n                    <div id=\"speaker_a0DR200000FXFyvMAH\" data-id=\"a0DR200000FXFyvMAH\"\r\n                 class=\"speaker-item isotope-item clickable searchable\"\r\n                 data-filter=\"{&quot;firstName&quot;:&quot;Mario&quot;,&quot;lastName&quot;:&quot;Sperotto&quot;,&quot;companyName&quot;:&quot;Autocenter&quot;,&quot;extraCompanyName&quot;:null,&quot;fullName&quot;:&quot;Mario Sperotto&quot;}\">\r\n                <div class=\"speaker-item-inner isotope-item-inner\">\r\n                    <div class=\"left\">\r\n                        <img decoding=\"async\" class=\"speaker-photo\" src=\"https:\/\/quintegia.my.salesforce.com\/servlet\/servlet.ImageServer?id=015R200000GiIG9&oid=00D0Y000000qKtg&lastMod=1758815612000\" alt=\"Mario Sperotto\"\/>\r\n                        <div class=\"name-role-container\">\r\n                            <div class=\"speaker-name\">\r\n                                Mario Sperotto                            <\/div>\r\n                                                            <div class=\"speaker-role-container\">\r\n                                                                            <span class=\"speakerRole\">Manager Volvo Personal Service,<\/span>\r\n                                                                                                                <span class=\"speakerCompany\">Autocenter<\/span>\r\n                                                                    <\/div>\r\n                                                                                <\/div>\r\n                    <\/div>\r\n                    <div class=\"right not-clickable\">\r\n                        <div class=\"name-role-container\">\r\n                            <div class=\"sponsor-item-inner\">\r\n                                                                    <div class=\"soc-ico\">\r\n                                                                                    <a title=\"Linkedin\" target=\"_blank\"\r\n                                               href=\"https:\/\/www.linkedin.com\/in\/mario-sperotto-ab360457\/\"\r\n                                               class=\"sp-social linkedin\"><span\r\n                                                        class=\"fab fa-linkedin\"><\/span><\/a>\r\n                                                                            <\/div>\r\n                                                            <\/div>\r\n                            <div class=\"speaker-name\">\r\n                                Mario Sperotto                            <\/div>\r\n                                                            <div>\r\n                                                                            <span class=\"speakerRole\">Manager Volvo Personal Service,<\/span>\r\n                                                                                                                <span class=\"speakerCompany\">Autocenter<\/span>\r\n                                                                    <\/div>\r\n                                                                                <\/div>\r\n                                                    <div class=\"speaker-description\">\r\n                                Professional with over 20 years of experience in after-sales management, specializing in identifying critical issues and implementing effective corrective actions. I optimize business processes by reducing waste and inefficiencies, with a strong focus on achieving goals and continuous improvement.\r\nI focus on increasing customer satisfaction as a lever for growth and service quality. I work closely with teams, promoting collaboration between departments and ensuring an efficient and harmonized operational flow.                            <\/div>\r\n                        \r\n                                                                                    <h5 class=\"speaker-speaker-in\">Speaker in<\/h5>\r\n                            \r\n                                                                                                                        <div class=\"schedule-item workshop\">\r\n                                    <div class=\"ws schedule-item-inner follow-link\"\r\n                                         style=\"background-color: #EFEFEF1;\r\n                                                 border-width: 2\"\r\n                                         data-link=\"https:\/\/www.serviceday.it\/\/en\/content-program\/agenda-2025\/#schedule-a0KR200000NUdwLMAT\">\r\n                                        <div class=\"left\">\r\n                                            <div class=\"ws-header\">\r\n                                                <div class=\"ws-where\">\r\n                                                    <div class=\"ws-tipo upper\">\r\n                                                        Content Program                                                    <\/div>\r\n                                                    <div class=\"ws-sala\"\r\n                                                         style=\"background-color: #5d5d5d\">\r\n                                                        <span>Vivaldi&nbspRoom&nbsp|&nbsp-&nbsp<\/span><span>1&nbspFloor&nbsp<\/span>                                                    <\/div>\r\n                                                <\/div>\r\n                                                <div class=\"ws-when\">\r\n                                                    <div class=\"ws-day\">\r\n                                                        Friday 17<sup>th<\/sup> <i\r\n                                                                class=\"fa fa-calendar-alt\" aria-hidden=\"true\"><\/i>\r\n                                                    <\/div>\r\n                                                    <div class=\"ws-hrs\">\r\n                                                        12.00 PM - 1.00 PM                                                        <i class=\"fa fa-clock\" aria-hidden=\"true\"><\/i>\r\n                                                    <\/div>\r\n                                                    <div class=\"ws-seats\" style=\"display: none;\">\r\n                                                        Seats: 14 <i class=\"fa fa-user-alt\" aria-hidden=\"true\"><\/i>\r\n                                                    <\/div>\r\n                                                <\/div>\r\n                                            <\/div>\r\n                                            <div class=\"title\">\r\n                                                <div class=\"puntata\">Service sovraccarico: il marketing pu\u00f2 fare la differenza<\/div>\r\n                                                Managing service overload: how marketing can support efficiency                                            <\/div>\r\n                                            <div class=\"ws-desc\">\r\n                                                Using customer segmentation to prioritize efforts and improve outcomes                                            <\/div>\r\n\r\n                                                                                        <div class=\"ws-paths\">\r\n                                                                                                                                            <\/div>\r\n                                            <div class=\"ws-footer\">\r\n                                                                                                                                                    <div class=\"ws-logo\">\r\n                                                        <img decoding=\"async\" src=\"https:\/\/quintegia.file.force.com\/servlet\/servlet.ImageServer?id=0150Y0000021H9O&oid=00D0Y000000qKtg&lastMod=1520330218000\" alt=\"Loaging logo...\">\r\n                                                    <\/div>\r\n                                                                                            <\/div>\r\n                                        <\/div>\r\n                                    <\/div>\r\n                                <\/div>\r\n                                                                        <\/div>\r\n                <\/div>\r\n            <\/div>\r\n                    <div id=\"speaker_a0DR200000EZFvQMAX\" data-id=\"a0DR200000EZFvQMAX\"\r\n                 class=\"speaker-item isotope-item clickable searchable\"\r\n                 data-filter=\"{&quot;firstName&quot;:&quot;Alberto&quot;,&quot;lastName&quot;:&quot;Narenti&quot;,&quot;companyName&quot;:null,&quot;extraCompanyName&quot;:null,&quot;fullName&quot;:&quot;Alberto Narenti&quot;}\">\r\n                <div class=\"speaker-item-inner isotope-item-inner\">\r\n                    <div class=\"left\">\r\n                        <img decoding=\"async\" class=\"speaker-photo\" src=\"https:\/\/quintegia.my.salesforce.com\/servlet\/servlet.ImageServer?id=015R200000EdXNR&oid=00D0Y000000qKtg&lastMod=1753862464000\" alt=\"Alberto Narenti\"\/>\r\n                        <div class=\"name-role-container\">\r\n                            <div class=\"speaker-name\">\r\n                                Alberto Narenti                            <\/div>\r\n                                                            <div class=\"speaker-role-container\">\r\n                                                                            <span class=\"speakerRole\">ADV and Strategy Director<\/span>\r\n                                                                                                        <\/div>\r\n                                                                                <\/div>\r\n                    <\/div>\r\n                    <div class=\"right not-clickable\">\r\n                        <div class=\"name-role-container\">\r\n                            <div class=\"sponsor-item-inner\">\r\n                                                                    <div class=\"soc-ico\">\r\n                                                                                    <a title=\"Linkedin\" target=\"_blank\"\r\n                                               href=\"https:\/\/www.linkedin.com\/in\/albertonarenti\/\"\r\n                                               class=\"sp-social linkedin\"><span\r\n                                                        class=\"fab fa-linkedin\"><\/span><\/a>\r\n                                                                            <\/div>\r\n                                                            <\/div>\r\n                            <div class=\"speaker-name\">\r\n                                Alberto Narenti                            <\/div>\r\n                                                            <div>\r\n                                                                            <span class=\"speakerRole\">ADV and Strategy Director<\/span>\r\n                                                                                                        <\/div>\r\n                                                                                <\/div>\r\n                                                    <div class=\"speaker-description\">\r\n                                ADV & Strategy Director in SAY agency, born from the merger of site By site and YAK agency with more than 15 years of experience in digital marketing, Alberto Narenti leads a team of 10 professionals, combining leadership and strategic vision. A speaker and trainer for more than 10 years, he specializes in multichannel strategies and data analysis to optimize marketing performance. Constantly committed to finding innovative solutions, he tackles the rapidly changing economic and social environment, supporting companies and brands in achieving concrete results.                            <\/div>\r\n                        \r\n                                                                                    <h5 class=\"speaker-speaker-in\">Speaker in<\/h5>\r\n                            \r\n                                                                                                                        <div class=\"schedule-item workshop\">\r\n                                    <div class=\"ws schedule-item-inner follow-link\"\r\n                                         style=\"background-color: #EFEFEF1;\r\n                                                 border-width: 2\"\r\n                                         data-link=\"https:\/\/www.serviceday.it\/\/en\/content-program\/agenda-2025\/#schedule-a0KR200000NUdwLMAT\">\r\n                                        <div class=\"left\">\r\n                                            <div class=\"ws-header\">\r\n                                                <div class=\"ws-where\">\r\n                                                    <div class=\"ws-tipo upper\">\r\n                                                        Content Program                                                    <\/div>\r\n                                                    <div class=\"ws-sala\"\r\n                                                         style=\"background-color: #5d5d5d\">\r\n                                                        <span>Vivaldi&nbspRoom&nbsp|&nbsp-&nbsp<\/span><span>1&nbspFloor&nbsp<\/span>                                                    <\/div>\r\n                                                <\/div>\r\n                                                <div class=\"ws-when\">\r\n                                                    <div class=\"ws-day\">\r\n                                                        Friday 17<sup>th<\/sup> <i\r\n                                                                class=\"fa fa-calendar-alt\" aria-hidden=\"true\"><\/i>\r\n                                                    <\/div>\r\n                                                    <div class=\"ws-hrs\">\r\n                                                        12.00 PM - 1.00 PM                                                        <i class=\"fa fa-clock\" aria-hidden=\"true\"><\/i>\r\n                                                    <\/div>\r\n                                                    <div class=\"ws-seats\" style=\"display: none;\">\r\n                                                        Seats: 14 <i class=\"fa fa-user-alt\" aria-hidden=\"true\"><\/i>\r\n                                                    <\/div>\r\n                                                <\/div>\r\n                                            <\/div>\r\n                                            <div class=\"title\">\r\n                                                <div class=\"puntata\">Service sovraccarico: il marketing pu\u00f2 fare la differenza<\/div>\r\n                                                Managing service overload: how marketing can support efficiency                                            <\/div>\r\n                                            <div class=\"ws-desc\">\r\n                                                Using customer segmentation to prioritize efforts and improve outcomes                                            <\/div>\r\n\r\n                                                                                        <div class=\"ws-paths\">\r\n                                                                                                                                            <\/div>\r\n                                            <div class=\"ws-footer\">\r\n                                                                                                                                                    <div class=\"ws-logo\">\r\n                                                        <img decoding=\"async\" src=\"https:\/\/quintegia.file.force.com\/servlet\/servlet.ImageServer?id=0150Y0000021H9O&oid=00D0Y000000qKtg&lastMod=1520330218000\" alt=\"Loaging logo...\">\r\n                                                    <\/div>\r\n                                                                                            <\/div>\r\n                                        <\/div>\r\n                                    <\/div>\r\n                                <\/div>\r\n                                                                        <\/div>\r\n                <\/div>\r\n            <\/div>\r\n                    <div id=\"speaker_a0DR200000FY8ovMAD\" data-id=\"a0DR200000FY8ovMAD\"\r\n                 class=\"speaker-item isotope-item clickable searchable\"\r\n                 data-filter=\"{&quot;firstName&quot;:&quot;Federico&quot;,&quot;lastName&quot;:&quot;Brumana&quot;,&quot;companyName&quot;:&quot;Saottini Auto - Gruppo Eurocar Italia&quot;,&quot;extraCompanyName&quot;:null,&quot;fullName&quot;:&quot;Federico Brumana&quot;}\">\r\n                <div class=\"speaker-item-inner isotope-item-inner\">\r\n                    <div class=\"left\">\r\n                        <img decoding=\"async\" class=\"speaker-photo\" src=\"https:\/\/quintegia.my.salesforce.com\/servlet\/servlet.ImageServer?id=015R200000GJOv3&oid=00D0Y000000qKtg&lastMod=1757932181000\" alt=\"Federico Brumana\"\/>\r\n                        <div class=\"name-role-container\">\r\n                            <div class=\"speaker-name\">\r\n                                Federico Brumana                            <\/div>\r\n                                                            <div class=\"speaker-role-container\">\r\n                                                                            <span class=\"speakerRole\">Service Manager,<\/span>\r\n                                                                                                                <span class=\"speakerCompany\">Saottini Auto - Gruppo Eurocar Italia<\/span>\r\n                                                                    <\/div>\r\n                                                                                <\/div>\r\n                    <\/div>\r\n                    <div class=\"right not-clickable\">\r\n                        <div class=\"name-role-container\">\r\n                            <div class=\"sponsor-item-inner\">\r\n                                                                    <div class=\"soc-ico\">\r\n                                                                                    <a title=\"Linkedin\" target=\"_blank\"\r\n                                               href=\"https:\/\/www.linkedin.com\/in\/federico-brumana-746a1876\/\"\r\n                                               class=\"sp-social linkedin\"><span\r\n                                                        class=\"fab fa-linkedin\"><\/span><\/a>\r\n                                                                            <\/div>\r\n                                                            <\/div>\r\n                            <div class=\"speaker-name\">\r\n                                Federico Brumana                            <\/div>\r\n                                                            <div>\r\n                                                                            <span class=\"speakerRole\">Service Manager,<\/span>\r\n                                                                                                                <span class=\"speakerCompany\">Saottini Auto - Gruppo Eurocar Italia<\/span>\r\n                                                                    <\/div>\r\n                                                                                <\/div>\r\n                                                    <div class=\"speaker-description\">\r\n                                Service Manager for the Brescia, Desenzano, and Parma districts of Gruppo Eurocar Italia, with responsibility for the Volkswagen, Audi, \u0160koda, SEAT, Cupra, Volkswagen Commercial Vehicles, and Porsche brands.\r\n\r\nHe joined Saottini in 1997 as an RC, later becoming a certified Audi Service Manager in Brescia. Since 2006, he has also been responsible for the in-house body shop, and since 2016 for the Desenzano branch. From 2015 to 2018, he served as Ducati Service Manager.\r\n\r\nSince 2019, at Gruppo Eurocar Italia, he has held the same role for the Parma district as of 2024. He coordinates about 170 people across 8 sites.                            <\/div>\r\n                        \r\n                                                                                    <h5 class=\"speaker-speaker-in\">Speaker in<\/h5>\r\n                            \r\n                                                                                                                        <div class=\"schedule-item workshop\">\r\n                                    <div class=\"ws schedule-item-inner follow-link\"\r\n                                         style=\"background-color: #EFEFEF1;\r\n                                                 border-width: 2\"\r\n                                         data-link=\"https:\/\/www.serviceday.it\/\/en\/content-program\/agenda-2025\/#schedule-a0KR200000MuizNMAR\">\r\n                                        <div class=\"left\">\r\n                                            <div class=\"ws-header\">\r\n                                                <div class=\"ws-where\">\r\n                                                    <div class=\"ws-tipo upper\">\r\n                                                        Content Program                                                    <\/div>\r\n                                                    <div class=\"ws-sala\"\r\n                                                         style=\"background-color: #295CA9\">\r\n                                                        <span>Blue&nbspRoom&nbsp<\/span>                                                    <\/div>\r\n                                                <\/div>\r\n                                                <div class=\"ws-when\">\r\n                                                    <div class=\"ws-day\">\r\n                                                        Thursday 16<sup>th<\/sup> <i\r\n                                                                class=\"fa fa-calendar-alt\" aria-hidden=\"true\"><\/i>\r\n                                                    <\/div>\r\n                                                    <div class=\"ws-hrs\">\r\n                                                        3.30 PM - 4.30 PM                                                        <i class=\"fa fa-clock\" aria-hidden=\"true\"><\/i>\r\n                                                    <\/div>\r\n                                                    <div class=\"ws-seats\" style=\"display: none;\">\r\n                                                        Seats: 311 <i class=\"fa fa-user-alt\" aria-hidden=\"true\"><\/i>\r\n                                                    <\/div>\r\n                                                <\/div>\r\n                                            <\/div>\r\n                                            <div class=\"title\">\r\n                                                <div class=\"puntata\">Tre ruoli, un obiettivo: direttore gen, service manager e direttore post-vendita<\/div>\r\n                                                Three roles, one goal: general manager, service manager and after-sales director discuss quality, innovation and customer experience                                            <\/div>\r\n                                            <div class=\"ws-desc\">\r\n                                                Building collaboration through shared goals, trust, and complementary skills\r\n<br\/>\r\n2025 DealerSTAT Service Award                                            <\/div>\r\n\r\n                                                                                        <div class=\"ws-paths\">\r\n                                                                                                                                            <\/div>\r\n                                            <div class=\"ws-footer\">\r\n                                                                                                                                                    <div class=\"ws-logo\">\r\n                                                        <img decoding=\"async\" src=\"https:\/\/quintegia.file.force.com\/servlet\/servlet.ImageServer?id=0150Y0000021H9O&oid=00D0Y000000qKtg&lastMod=1520330218000\" alt=\"Loaging logo...\">\r\n                                                    <\/div>\r\n                                                                                            <\/div>\r\n                                        <\/div>\r\n                                    <\/div>\r\n                                <\/div>\r\n                                                                        <\/div>\r\n                <\/div>\r\n            <\/div>\r\n                    <div id=\"speaker_a0DR200000FY7WHMA1\" data-id=\"a0DR200000FY7WHMA1\"\r\n                 class=\"speaker-item isotope-item clickable searchable\"\r\n                 data-filter=\"{&quot;firstName&quot;:&quot;Angelo&quot;,&quot;lastName&quot;:&quot;Tagliati&quot;,&quot;companyName&quot;:&quot;Rinaldi - Gruppo Eurocar Italia&quot;,&quot;extraCompanyName&quot;:null,&quot;fullName&quot;:&quot;Angelo Tagliati&quot;}\">\r\n                <div class=\"speaker-item-inner isotope-item-inner\">\r\n                    <div class=\"left\">\r\n                        <img decoding=\"async\" class=\"speaker-photo\" src=\"https:\/\/quintegia.file.force.com\/servlet\/servlet.ImageServer?id=015R200000AouR3&oid=00D0Y000000qKtg&lastMod=1744899687000\" alt=\"Angelo Tagliati\"\/>\r\n                        <div class=\"name-role-container\">\r\n                            <div class=\"speaker-name\">\r\n                                Angelo Tagliati                            <\/div>\r\n                                                            <div class=\"speaker-role-container\">\r\n                                                                            <span class=\"speakerRole\">General Manager,<\/span>\r\n                                                                                                                <span class=\"speakerCompany\">Rinaldi - Gruppo Eurocar Italia<\/span>\r\n                                                                    <\/div>\r\n                                                                                <\/div>\r\n                    <\/div>\r\n                    <div class=\"right not-clickable\">\r\n                        <div class=\"name-role-container\">\r\n                            <div class=\"sponsor-item-inner\">\r\n                                                                    <div class=\"soc-ico\">\r\n                                                                            <\/div>\r\n                                                            <\/div>\r\n                            <div class=\"speaker-name\">\r\n                                Angelo Tagliati                            <\/div>\r\n                                                            <div>\r\n                                                                            <span class=\"speakerRole\">General Manager,<\/span>\r\n                                                                                                                <span class=\"speakerCompany\">Rinaldi - Gruppo Eurocar Italia<\/span>\r\n                                                                    <\/div>\r\n                                                                                <\/div>\r\n                                                    <div class=\"speaker-description\">\r\n                                With over 27 years of experience in the industry, he has held various roles that have helped enrich his professional skills. He started in Service and worked his way up to Management encompassing various roles of responsibility in the dealership over the years. For the past 11 years he has been involved in Company Management with great satisfaction and for the past 4 years he has held the role in Rinaldi - Gruppo Eurocar Italia, a reference reality in the automotive sector in Italy.                            <\/div>\r\n                        \r\n                                                                                    <h5 class=\"speaker-speaker-in\">Speaker in<\/h5>\r\n                            \r\n                                                                                                                        <div class=\"schedule-item workshop\">\r\n                                    <div class=\"ws schedule-item-inner follow-link\"\r\n                                         style=\"background-color: #EFEFEF1;\r\n                                                 border-width: 2\"\r\n                                         data-link=\"https:\/\/www.serviceday.it\/\/en\/content-program\/agenda-2025\/#schedule-a0KR200000MuizNMAR\">\r\n                                        <div class=\"left\">\r\n                                            <div class=\"ws-header\">\r\n                                                <div class=\"ws-where\">\r\n                                                    <div class=\"ws-tipo upper\">\r\n                                                        Content Program                                                    <\/div>\r\n                                                    <div class=\"ws-sala\"\r\n                                                         style=\"background-color: #295CA9\">\r\n                                                        <span>Blue&nbspRoom&nbsp<\/span>                                                    <\/div>\r\n                                                <\/div>\r\n                                                <div class=\"ws-when\">\r\n                                                    <div class=\"ws-day\">\r\n                                                        Thursday 16<sup>th<\/sup> <i\r\n                                                                class=\"fa fa-calendar-alt\" aria-hidden=\"true\"><\/i>\r\n                                                    <\/div>\r\n                                                    <div class=\"ws-hrs\">\r\n                                                        3.30 PM - 4.30 PM                                                        <i class=\"fa fa-clock\" aria-hidden=\"true\"><\/i>\r\n                                                    <\/div>\r\n                                                    <div class=\"ws-seats\" style=\"display: none;\">\r\n                                                        Seats: 311 <i class=\"fa fa-user-alt\" aria-hidden=\"true\"><\/i>\r\n                                                    <\/div>\r\n                                                <\/div>\r\n                                            <\/div>\r\n                                            <div class=\"title\">\r\n                                                <div class=\"puntata\">Tre ruoli, un obiettivo: direttore gen, service manager e direttore post-vendita<\/div>\r\n                                                Three roles, one goal: general manager, service manager and after-sales director discuss quality, innovation and customer experience                                            <\/div>\r\n                                            <div class=\"ws-desc\">\r\n                                                Building collaboration through shared goals, trust, and complementary skills\r\n<br\/>\r\n2025 DealerSTAT Service Award                                            <\/div>\r\n\r\n                                                                                        <div class=\"ws-paths\">\r\n                                                                                                                                            <\/div>\r\n                                            <div class=\"ws-footer\">\r\n                                                                                                                                                    <div class=\"ws-logo\">\r\n                                                        <img decoding=\"async\" src=\"https:\/\/quintegia.file.force.com\/servlet\/servlet.ImageServer?id=0150Y0000021H9O&oid=00D0Y000000qKtg&lastMod=1520330218000\" alt=\"Loaging logo...\">\r\n                                                    <\/div>\r\n                                                                                            <\/div>\r\n                                        <\/div>\r\n                                    <\/div>\r\n                                <\/div>\r\n                                                                        <\/div>\r\n                <\/div>\r\n            <\/div>\r\n                    <div id=\"speaker_a0DR200000EMu0JMAT\" data-id=\"a0DR200000EMu0JMAT\"\r\n                 class=\"speaker-item isotope-item clickable searchable\"\r\n                 data-filter=\"{&quot;firstName&quot;:&quot;Daniel&quot;,&quot;lastName&quot;:&quot;Michelotti&quot;,&quot;companyName&quot;:&quot;Quintegia&quot;,&quot;extraCompanyName&quot;:null,&quot;fullName&quot;:&quot;Daniel Michelotti&quot;}\">\r\n                <div class=\"speaker-item-inner isotope-item-inner\">\r\n                    <div class=\"left\">\r\n                        <img decoding=\"async\" class=\"speaker-photo\" src=\"https:\/\/quintegia.my.salesforce.com\/servlet\/servlet.ImageServer?id=015R200000EKypZ&oid=00D0Y000000qKtg&lastMod=1753173333000\" alt=\"Daniel Michelotti\"\/>\r\n                        <div class=\"name-role-container\">\r\n                            <div class=\"speaker-name\">\r\n                                Daniel Michelotti                            <\/div>\r\n                                                            <div class=\"speaker-role-container\">\r\n                                                                            <span class=\"speakerRole\">OEM Project Manager,<\/span>\r\n                                                                                                                <span class=\"speakerCompany\">Quintegia<\/span>\r\n                                                                    <\/div>\r\n                                                                                <\/div>\r\n                    <\/div>\r\n                    <div class=\"right not-clickable\">\r\n                        <div class=\"name-role-container\">\r\n                            <div class=\"sponsor-item-inner\">\r\n                                                            <\/div>\r\n                            <div class=\"speaker-name\">\r\n                                Daniel Michelotti                            <\/div>\r\n                                                            <div>\r\n                                                                            <span class=\"speakerRole\">OEM Project Manager,<\/span>\r\n                                                                                                                <span class=\"speakerCompany\">Quintegia<\/span>\r\n                                                                    <\/div>\r\n                                                                                <\/div>\r\n                                                    <div class=\"speaker-description\">\r\n                                Daniel Michelotti, who joined Quintegia in 2022, has a background in engineering and solid experience in automotive retail, where he has held positions in direct contact with the operational and managerial aspects of showrooms and workshops. As OEM Project Manager, he is responsible for developing training and consulting projects for brands, managing partner relations, and supporting the organizational and cultural evolution of the network. His approach combines strategic vision and attention to operational dynamics, with a particular focus on valuing people and the customer experience.                            <\/div>\r\n                        \r\n                                                                                    <h5 class=\"speaker-speaker-in\">Speaker in<\/h5>\r\n                            \r\n                                                                                                                        <div class=\"schedule-item workshop\">\r\n                                    <div class=\"ws schedule-item-inner follow-link\"\r\n                                         style=\"background-color: #EFEFEF1;\r\n                                                 border-width: 2\"\r\n                                         data-link=\"https:\/\/www.serviceday.it\/\/en\/content-program\/agenda-2025\/#schedule-a0KR200000NUcH7MAL\">\r\n                                        <div class=\"left\">\r\n                                            <div class=\"ws-header\">\r\n                                                <div class=\"ws-where\">\r\n                                                    <div class=\"ws-tipo upper\">\r\n                                                        Content Program                                                    <\/div>\r\n                                                    <div class=\"ws-sala\"\r\n                                                         style=\"background-color: #5d5d5d\">\r\n                                                        <span>Auditorium&nbspVerdi&nbsp|&nbsp-&nbsp<\/span><span>1&nbspFloor&nbsp<\/span>                                                    <\/div>\r\n                                                <\/div>\r\n                                                <div class=\"ws-when\">\r\n                                                    <div class=\"ws-day\">\r\n                                                        Friday 17<sup>th<\/sup> <i\r\n                                                                class=\"fa fa-calendar-alt\" aria-hidden=\"true\"><\/i>\r\n                                                    <\/div>\r\n                                                    <div class=\"ws-hrs\">\r\n                                                        12.00 PM - 1.00 PM                                                        <i class=\"fa fa-clock\" aria-hidden=\"true\"><\/i>\r\n                                                    <\/div>\r\n                                                    <div class=\"ws-seats\" style=\"display: none;\">\r\n                                                        Seats: 444 <i class=\"fa fa-user-alt\" aria-hidden=\"true\"><\/i>\r\n                                                    <\/div>\r\n                                                <\/div>\r\n                                            <\/div>\r\n                                            <div class=\"title\">\r\n                                                <div class=\"puntata\">Ridurre gli sprechi per aumentare la redditivit\u00e0<\/div>\r\n                                                Reducing waste to improve profitability                                            <\/div>\r\n                                            <div class=\"ws-desc\">\r\n                                                Operational strategies for independents to optimize margins without increasing resources                                            <\/div>\r\n\r\n                                                                                        <div class=\"ws-paths\">\r\n                                                                                                                                            <\/div>\r\n                                            <div class=\"ws-footer\">\r\n                                                                                                                                                    <div class=\"ws-logo\">\r\n                                                        <img decoding=\"async\" src=\"https:\/\/quintegia.file.force.com\/servlet\/servlet.ImageServer?id=0150Y0000021H9O&oid=00D0Y000000qKtg&lastMod=1520330218000\" alt=\"Loaging logo...\">\r\n                                                    <\/div>\r\n                                                                                            <\/div>\r\n                                        <\/div>\r\n                                    <\/div>\r\n                                <\/div>\r\n                                                                        <\/div>\r\n                <\/div>\r\n            <\/div>\r\n                    <div id=\"speaker_a0DR200000EmM1NMAV\" data-id=\"a0DR200000EmM1NMAV\"\r\n                 class=\"speaker-item isotope-item clickable searchable\"\r\n                 data-filter=\"{&quot;firstName&quot;:&quot;Chicco&quot;,&quot;lastName&quot;:&quot;Testa&quot;,&quot;companyName&quot;:&quot;ASSOAMBIENTE&quot;,&quot;extraCompanyName&quot;:null,&quot;fullName&quot;:&quot;Chicco Testa&quot;}\">\r\n                <div class=\"speaker-item-inner isotope-item-inner\">\r\n                    <div class=\"left\">\r\n                        <img decoding=\"async\" class=\"speaker-photo\" src=\"https:\/\/quintegia.my.salesforce.com\/servlet\/servlet.ImageServer?id=015R200000GiI3F&oid=00D0Y000000qKtg&lastMod=1758815435000\" alt=\"Chicco Testa\"\/>\r\n                        <div class=\"name-role-container\">\r\n                            <div class=\"speaker-name\">\r\n                                Chicco Testa                            <\/div>\r\n                                                            <div class=\"speaker-role-container\">\r\n                                                                            <span class=\"speakerRole\">President,<\/span>\r\n                                                                                                                <span class=\"speakerCompany\">ASSOAMBIENTE<\/span>\r\n                                                                    <\/div>\r\n                                                                                <\/div>\r\n                    <\/div>\r\n                    <div class=\"right not-clickable\">\r\n                        <div class=\"name-role-container\">\r\n                            <div class=\"sponsor-item-inner\">\r\n                                                                    <div class=\"soc-ico\">\r\n                                                                            <\/div>\r\n                                                            <\/div>\r\n                            <div class=\"speaker-name\">\r\n                                Chicco Testa                            <\/div>\r\n                                                            <div>\r\n                                                                            <span class=\"speakerRole\">President,<\/span>\r\n                                                                                                                <span class=\"speakerCompany\">ASSOAMBIENTE<\/span>\r\n                                                                    <\/div>\r\n                                                                                <\/div>\r\n                                                    <div class=\"speaker-description\">\r\n                                Chicco Testa, who graduated in philosophy from the State University of Milan in 1976, has gained extensive managerial experience having held positions as chairman of the board or CEO at Sogenia, Telit Communications PLC, Rothschild, Enel, Wind and ACEA, among others, as well as a member of the European Advisory Board of Carlyle Group (Private Equity) and Carbon Fund (France). He has also been national president of Legambiente, Assoelettrica, FISE Assoambiente, as well as a member of CNEL and president of CISPEL. Chicco Testa also served as a member of the Chamber of Deputies of the Italian Parliament from 1987 to 1994. He is currently chairman of Assoambiente, Energie Valsabbia, as well as vice chairman of the board of directors in Proger and Idea Capital Funds.                            <\/div>\r\n                        \r\n                                                                                    <h5 class=\"speaker-speaker-in\">Speaker in<\/h5>\r\n                            \r\n                                                                                                                        <div class=\"schedule-item workshop\">\r\n                                    <div class=\"ws schedule-item-inner follow-link\"\r\n                                         style=\"background-color: #EFEFEF1;\r\n                                                 border-width: 2\"\r\n                                         data-link=\"https:\/\/www.serviceday.it\/\/en\/content-program\/agenda-2025\/#schedule-a0KR200000MujtqMAB\">\r\n                                        <div class=\"left\">\r\n                                            <div class=\"ws-header\">\r\n                                                <div class=\"ws-where\">\r\n                                                    <div class=\"ws-tipo upper\">\r\n                                                        Content Program                                                    <\/div>\r\n                                                    <div class=\"ws-sala\"\r\n                                                         style=\"background-color: #5d5d5d\">\r\n                                                        <span>Auditorium&nbspVerdi&nbsp|&nbsp-&nbsp<\/span><span>1&nbspFloor&nbsp<\/span>                                                    <\/div>\r\n                                                <\/div>\r\n                                                <div class=\"ws-when\">\r\n                                                    <div class=\"ws-day\">\r\n                                                        Thursday 16<sup>th<\/sup> <i\r\n                                                                class=\"fa fa-calendar-alt\" aria-hidden=\"true\"><\/i>\r\n                                                    <\/div>\r\n                                                    <div class=\"ws-hrs\">\r\n                                                        2.00 PM - 3.00 PM                                                        <i class=\"fa fa-clock\" aria-hidden=\"true\"><\/i>\r\n                                                    <\/div>\r\n                                                    <div class=\"ws-seats\" style=\"display: none;\">\r\n                                                        Seats: 487 <i class=\"fa fa-user-alt\" aria-hidden=\"true\"><\/i>\r\n                                                    <\/div>\r\n                                                <\/div>\r\n                                            <\/div>\r\n                                            <div class=\"title\">\r\n                                                <div class=\"puntata\">End of Life: verso una nuova visione circolare dell'automotive<\/div>\r\n                                                End of Life: towards a new circular vision for the automotive industry                                            <\/div>\r\n                                            <div class=\"ws-desc\">\r\n                                                Circularity, regeneration and sustainable practices with a tech-neutral approach                                            <\/div>\r\n\r\n                                                                                        <div class=\"ws-paths\">\r\n                                                                                                                                            <\/div>\r\n                                            <div class=\"ws-footer\">\r\n                                                                                                                                                    <div class=\"ws-logo\">\r\n                                                        <img decoding=\"async\" src=\"https:\/\/quintegia.file.force.com\/servlet\/servlet.ImageServer?id=0150Y0000021H9O&oid=00D0Y000000qKtg&lastMod=1520330218000\" alt=\"Loaging logo...\">\r\n                                                    <\/div>\r\n                                                                                            <\/div>\r\n                                        <\/div>\r\n                                    <\/div>\r\n                                <\/div>\r\n                                                                        <\/div>\r\n                <\/div>\r\n            <\/div>\r\n                    <div id=\"speaker_a0DR200000FWXTFMA5\" data-id=\"a0DR200000FWXTFMA5\"\r\n                 class=\"speaker-item isotope-item clickable searchable\"\r\n                 data-filter=\"{&quot;firstName&quot;:&quot;Claudio&quot;,&quot;lastName&quot;:&quot;Cangialosi&quot;,&quot;companyName&quot;:&quot;SicurAUTO.it&quot;,&quot;extraCompanyName&quot;:null,&quot;fullName&quot;:&quot;Claudio Cangialosi&quot;}\">\r\n                <div class=\"speaker-item-inner isotope-item-inner\">\r\n                    <div class=\"left\">\r\n                        <img decoding=\"async\" class=\"speaker-photo\" src=\"https:\/\/quintegia.my.salesforce.com\/servlet\/servlet.ImageServer?id=015R200000GiI85&oid=00D0Y000000qKtg&lastMod=1758815488000\" alt=\"Claudio Cangialosi\"\/>\r\n                        <div class=\"name-role-container\">\r\n                            <div class=\"speaker-name\">\r\n                                Claudio Cangialosi                            <\/div>\r\n                                                            <div class=\"speaker-role-container\">\r\n                                                                            <span class=\"speakerRole\">Editor in Chief & CEO,<\/span>\r\n                                                                                                                <span class=\"speakerCompany\">SicurAUTO.it<\/span>\r\n                                                                    <\/div>\r\n                                                                                <\/div>\r\n                    <\/div>\r\n                    <div class=\"right not-clickable\">\r\n                        <div class=\"name-role-container\">\r\n                            <div class=\"sponsor-item-inner\">\r\n                                                                    <div class=\"soc-ico\">\r\n                                                                                    <a title=\"Linkedin\" target=\"_blank\"\r\n                                               href=\"https:\/\/www.linkedin.com\/in\/claudio-sicurauto-cangialosi\/\"\r\n                                               class=\"sp-social linkedin\"><span\r\n                                                        class=\"fab fa-linkedin\"><\/span><\/a>\r\n                                                                            <\/div>\r\n                                                            <\/div>\r\n                            <div class=\"speaker-name\">\r\n                                Claudio Cangialosi                            <\/div>\r\n                                                            <div>\r\n                                                                            <span class=\"speakerRole\">Editor in Chief & CEO,<\/span>\r\n                                                                                                                <span class=\"speakerCompany\">SicurAUTO.it<\/span>\r\n                                                                    <\/div>\r\n                                                                                <\/div>\r\n                                                    <div class=\"speaker-description\">\r\n                                Specializing in the aftermarket and automotive market trends, Claudio Cangialosi\u2014director\/editor of SICURAUTO.it\u2014is renowned for his in-depth approach to analyzing industry trends and technological innovations. His editorial team's journalistic work offers readers a unique perspective, combining technical knowledge with a deep understanding of the public's needs and expectations.\r\n\r\nClaudio Cangialosi's authority in the field is attested to by his numerous appearances on television and radio programs (he is also the automotive expert for the national TV\/radio station Kiss Kiss), where he is regularly interviewed as a leading expert on automotive matters. His ability to communicate clearly and engagingly makes him an ideal guest in these contexts, offering explanations that are accessible even to those who are not experts in the field.\r\n\r\nIn addition to his media commitments, Claudio Cangialosi plays an important role as a speaker and moderator at automotive events of national and international importance. His presence lends a touch of professionalism and expertise to conferences, trade fairs, and debates, where he guides discussions with professional ease. He is also called upon to serve as a judge for prestigious Italian automotive awards, such as the Dealer Awards Forum.                            <\/div>\r\n                        \r\n                                                                                    <h5 class=\"speaker-speaker-in\">Speaker in<\/h5>\r\n                            \r\n                                                                                                                        <div class=\"schedule-item workshop\">\r\n                                    <div class=\"ws schedule-item-inner follow-link\"\r\n                                         style=\"background-color: #EFEFEF1;\r\n                                                 border-width: 2\"\r\n                                         data-link=\"https:\/\/www.serviceday.it\/\/en\/content-program\/agenda-2025\/#schedule-a0KR200000NSlmlMAD\">\r\n                                        <div class=\"left\">\r\n                                            <div class=\"ws-header\">\r\n                                                <div class=\"ws-where\">\r\n                                                    <div class=\"ws-tipo upper\">\r\n                                                        Content Program                                                    <\/div>\r\n                                                    <div class=\"ws-sala\"\r\n                                                         style=\"background-color: #5d5d5d\">\r\n                                                        <span>Auditorium&nbspVerdi&nbsp|&nbsp-&nbsp<\/span><span>1&nbspFloor&nbsp<\/span>                                                    <\/div>\r\n                                                <\/div>\r\n                                                <div class=\"ws-when\">\r\n                                                    <div class=\"ws-day\">\r\n                                                        Friday 17<sup>th<\/sup> <i\r\n                                                                class=\"fa fa-calendar-alt\" aria-hidden=\"true\"><\/i>\r\n                                                    <\/div>\r\n                                                    <div class=\"ws-hrs\">\r\n                                                        2.30 PM - 3.30 PM                                                        <i class=\"fa fa-clock\" aria-hidden=\"true\"><\/i>\r\n                                                    <\/div>\r\n                                                    <div class=\"ws-seats\" style=\"display: none;\">\r\n                                                        Seats: 491 <i class=\"fa fa-user-alt\" aria-hidden=\"true\"><\/i>\r\n                                                    <\/div>\r\n                                                <\/div>\r\n                                            <\/div>\r\n                                            <div class=\"title\">\r\n                                                <div class=\"puntata\">Riparatori indipendenti nell\u2019era delle auto connesse e SERMI<\/div>\r\n                                                Independent repairers in the age of connected vehicles and SERMI                                            <\/div>\r\n                                            <div class=\"ws-desc\">\r\n                                                Key updates on access, rights, and compliance for future-ready operations                                            <\/div>\r\n\r\n                                                                                        <div class=\"ws-paths\">\r\n                                                                                                                                            <\/div>\r\n                                            <div class=\"ws-footer\">\r\n                                                                                                                                                    <div class=\"ws-logo\">\r\n                                                        <img decoding=\"async\" src=\"https:\/\/quintegia.file.force.com\/servlet\/servlet.ImageServer?id=0150Y0000021H9O&oid=00D0Y000000qKtg&lastMod=1520330218000\" alt=\"Loaging logo...\">\r\n                                                    <\/div>\r\n                                                                                            <\/div>\r\n                                        <\/div>\r\n                                    <\/div>\r\n                                <\/div>\r\n                                                                        <\/div>\r\n                <\/div>\r\n            <\/div>\r\n                    <div id=\"speaker_a0DR200000DZAxtMAH\" data-id=\"a0DR200000DZAxtMAH\"\r\n                 class=\"speaker-item isotope-item clickable searchable\"\r\n                 data-filter=\"{&quot;firstName&quot;:&quot;Fabio&quot;,&quot;lastName&quot;:&quot;Barbisan&quot;,&quot;companyName&quot;:&quot;Quintegia&quot;,&quot;extraCompanyName&quot;:null,&quot;fullName&quot;:&quot;Fabio Barbisan&quot;}\">\r\n                <div class=\"speaker-item-inner isotope-item-inner\">\r\n                    <div class=\"left\">\r\n                        <img decoding=\"async\" class=\"speaker-photo\" src=\"https:\/\/quintegia.file.force.com\/servlet\/servlet.ImageServer?id=01507000001GtxU&oid=00D0Y000000qKtg&lastMod=1679991885000\" alt=\"Fabio Barbisan\"\/>\r\n                        <div class=\"name-role-container\">\r\n                            <div class=\"speaker-name\">\r\n                                Fabio Barbisan                            <\/div>\r\n                                                            <div class=\"speaker-role-container\">\r\n                                                                            <span class=\"speakerRole\">Chief Operating Officer,<\/span>\r\n                                                                                                                <span class=\"speakerCompany\">Quintegia<\/span>\r\n                                                                    <\/div>\r\n                                                                                <\/div>\r\n                    <\/div>\r\n                    <div class=\"right not-clickable\">\r\n                        <div class=\"name-role-container\">\r\n                            <div class=\"sponsor-item-inner\">\r\n                                                                    <div class=\"soc-ico\">\r\n                                                                                    <a title=\"Linkedin\" target=\"_blank\"\r\n                                               href=\"https:\/\/www.linkedin.com\/in\/fabio-barbisan-915ab51a\/\"\r\n                                               class=\"sp-social linkedin\"><span\r\n                                                        class=\"fab fa-linkedin\"><\/span><\/a>\r\n                                                                                    <a title=\"Twitter\" target=\"_blank\"\r\n                                               href=\"https:\/\/twitter.com\/fabiobarbisan\"\r\n                                               class=\"sp-social twitter\"><span\r\n                                                        class=\"fa-brands fa-x-twitter\"><\/span><\/a>\r\n                                                                            <\/div>\r\n                                                            <\/div>\r\n                            <div class=\"speaker-name\">\r\n                                Fabio Barbisan                            <\/div>\r\n                                                            <div>\r\n                                                                            <span class=\"speakerRole\">Chief Operating Officer,<\/span>\r\n                                                                                                                <span class=\"speakerCompany\">Quintegia<\/span>\r\n                                                                    <\/div>\r\n                                                                                <\/div>\r\n                                                    <div class=\"speaker-description\">\r\n                                Graduated in Economics, Marketing, and Communication from Ca\u2019 Foscari University of Venice, he began his professional journey as part of the native team of Automotive Dealer Day, also serving as a researcher for the International Car Distribution Program (ICDP). He then embarked on a 14-year career spanning Italy and Europe within one of the largest multinational corporations in the energy sector, taking on managerial roles of increasing responsibility in sales, marketing and strategic projects. In 2021, he joined Quintegia as Vice President OEM & Industry Solutions, focusing on strengthening and expanding opportunities with car manufacturers and the retail channel. At the end of 2024, he was appointed Chief Operating Officer of Quintegia.                            <\/div>\r\n                        \r\n                                                                                    <h5 class=\"speaker-speaker-in\">Speaker in<\/h5>\r\n                            \r\n                                                                                                                        <div class=\"schedule-item workshop\">\r\n                                    <div class=\"ws schedule-item-inner follow-link\"\r\n                                         style=\"background-color: #EFEFEF1;\r\n                                                 border-width: 2\"\r\n                                         data-link=\"https:\/\/www.serviceday.it\/\/en\/content-program\/agenda-2025\/#schedule-a0KR200000MucAoMAJ\">\r\n                                        <div class=\"left\">\r\n                                            <div class=\"ws-header\">\r\n                                                <div class=\"ws-where\">\r\n                                                    <div class=\"ws-tipo upper\">\r\n                                                        Content Program                                                    <\/div>\r\n                                                    <div class=\"ws-sala\"\r\n                                                         style=\"background-color: #295CA9\">\r\n                                                        <span>Blue&nbspRoom&nbsp<\/span>                                                    <\/div>\r\n                                                <\/div>\r\n                                                <div class=\"ws-when\">\r\n                                                    <div class=\"ws-day\">\r\n                                                        Thursday 16<sup>th<\/sup> <i\r\n                                                                class=\"fa fa-calendar-alt\" aria-hidden=\"true\"><\/i>\r\n                                                    <\/div>\r\n                                                    <div class=\"ws-hrs\">\r\n                                                        12.00 PM - 1.00 PM                                                        <i class=\"fa fa-clock\" aria-hidden=\"true\"><\/i>\r\n                                                    <\/div>\r\n                                                    <div class=\"ws-seats\" style=\"display: none;\">\r\n                                                        Seats: 292 <i class=\"fa fa-user-alt\" aria-hidden=\"true\"><\/i>\r\n                                                    <\/div>\r\n                                                <\/div>\r\n                                            <\/div>\r\n                                            <div class=\"title\">\r\n                                                <div class=\"puntata\">Percorsi di crescita del proprio team: una leva concreta oltre il recruiting<\/div>\r\n                                                Team development as a strategic lever beyond recruitment                                            <\/div>\r\n                                            <div class=\"ws-desc\">\r\n                                                Enhancing internal capabilities when talent acquisition is challenging                                            <\/div>\r\n\r\n                                                                                        <div class=\"ws-paths\">\r\n                                                                                                                                            <\/div>\r\n                                            <div class=\"ws-footer\">\r\n                                                                                                                                                    <div class=\"ws-logo\">\r\n                                                        <img decoding=\"async\" src=\"https:\/\/quintegia.file.force.com\/servlet\/servlet.ImageServer?id=0150Y0000021H9O&oid=00D0Y000000qKtg&lastMod=1520330218000\" alt=\"Loaging logo...\">\r\n                                                    <\/div>\r\n                                                                                            <\/div>\r\n                                        <\/div>\r\n                                    <\/div>\r\n                                <\/div>\r\n                                                                        <\/div>\r\n                <\/div>\r\n            <\/div>\r\n                    <div id=\"speaker_a0DR200000Ff8FlMAJ\" data-id=\"a0DR200000Ff8FlMAJ\"\r\n                 class=\"speaker-item isotope-item clickable searchable\"\r\n                 data-filter=\"{&quot;firstName&quot;:&quot;Oscar&quot;,&quot;lastName&quot;:&quot;Molon&quot;,&quot;companyName&quot;:&quot;Volkswagen Group Italia S.p.A.&quot;,&quot;extraCompanyName&quot;:null,&quot;fullName&quot;:&quot;Oscar Molon&quot;}\">\r\n                <div class=\"speaker-item-inner isotope-item-inner\">\r\n                    <div class=\"left\">\r\n                        <img decoding=\"async\" class=\"speaker-photo\" src=\"https:\/\/quintegia.my.salesforce.com\/servlet\/servlet.ImageServer?id=015R200000GiIKz&oid=00D0Y000000qKtg&lastMod=1758815653000\" alt=\"Oscar Molon\"\/>\r\n                        <div class=\"name-role-container\">\r\n                            <div class=\"speaker-name\">\r\n                                Oscar Molon                            <\/div>\r\n                                                            <div class=\"speaker-role-container\">\r\n                                                                            <span class=\"speakerRole\">Group Service Director,<\/span>\r\n                                                                                                                <span class=\"speakerCompany\">Volkswagen Group Italia S.p.A.<\/span>\r\n                                                                    <\/div>\r\n                                                                                <\/div>\r\n                    <\/div>\r\n                    <div class=\"right not-clickable\">\r\n                        <div class=\"name-role-container\">\r\n                            <div class=\"sponsor-item-inner\">\r\n                                                                    <div class=\"soc-ico\">\r\n                                                                                    <a title=\"Linkedin\" target=\"_blank\"\r\n                                               href=\"https:\/\/www.linkedin.com\/in\/oscar-molon-47809861\/\"\r\n                                               class=\"sp-social linkedin\"><span\r\n                                                        class=\"fab fa-linkedin\"><\/span><\/a>\r\n                                                                            <\/div>\r\n                                                            <\/div>\r\n                            <div class=\"speaker-name\">\r\n                                Oscar Molon                            <\/div>\r\n                                                            <div>\r\n                                                                            <span class=\"speakerRole\">Group Service Director,<\/span>\r\n                                                                                                                <span class=\"speakerCompany\">Volkswagen Group Italia S.p.A.<\/span>\r\n                                                                    <\/div>\r\n                                                                                <\/div>\r\n                                                    <div class=\"speaker-description\">\r\n                                Oscar Molon, an engineer, joined Volkswagen Group Italy in 2007 as Parts Manager, then became Accessories Manager, and finally Aftersales Manager for the Audi brand. \r\nIn 2014, he became Vice President Customer Service China at Audi AG and then Director After Sales Europe. \r\nSince 2017 he has held the position of Group Service Director in Volkswagen Group Italy.                            <\/div>\r\n                        \r\n                                                                                    <h5 class=\"speaker-speaker-in\">Speaker in<\/h5>\r\n                            \r\n                                                                                                                        <div class=\"schedule-item workshop\">\r\n                                    <div class=\"ws schedule-item-inner follow-link\"\r\n                                         style=\"background-color: #EFEFEF1;\r\n                                                 border-width: 2\"\r\n                                         data-link=\"https:\/\/www.serviceday.it\/\/en\/content-program\/agenda-2025\/#schedule-a0KR200000MuXmDMAV\">\r\n                                        <div class=\"left\">\r\n                                            <div class=\"ws-header\">\r\n                                                <div class=\"ws-where\">\r\n                                                    <div class=\"ws-tipo upper\">\r\n                                                        Content Program                                                    <\/div>\r\n                                                    <div class=\"ws-sala\"\r\n                                                         style=\"background-color: #295CA9\">\r\n                                                        <span>Blue&nbspRoom&nbsp<\/span>                                                    <\/div>\r\n                                                <\/div>\r\n                                                <div class=\"ws-when\">\r\n                                                    <div class=\"ws-day\">\r\n                                                        Thursday 16<sup>th<\/sup> <i\r\n                                                                class=\"fa fa-calendar-alt\" aria-hidden=\"true\"><\/i>\r\n                                                    <\/div>\r\n                                                    <div class=\"ws-hrs\">\r\n                                                        9.30 AM - 11.00 AM                                                        <i class=\"fa fa-clock\" aria-hidden=\"true\"><\/i>\r\n                                                    <\/div>\r\n                                                    <div class=\"ws-seats\" style=\"display: none;\">\r\n                                                        Seats: 246 <i class=\"fa fa-user-alt\" aria-hidden=\"true\"><\/i>\r\n                                                    <\/div>\r\n                                                <\/div>\r\n                                            <\/div>\r\n                                            <div class=\"title\">\r\n                                                <div class=\"puntata\">Al ritmo del post vendita: efficienza operativa per affrontare i cambiamenti di<\/div>\r\n                                                Keeping pace with after-sales: driving operational efficiency in a shifting market                                            <\/div>\r\n                                            <div class=\"ws-desc\">\r\n                                                Trends, responses, and the electric vehicle wildcard                                            <\/div>\r\n\r\n                                                                                        <div class=\"ws-paths\">\r\n                                                                                                                                            <\/div>\r\n                                            <div class=\"ws-footer\">\r\n                                                                                                                                                    <div class=\"ws-logo\">\r\n                                                        <img decoding=\"async\" src=\"https:\/\/quintegia.file.force.com\/servlet\/servlet.ImageServer?id=0150Y0000021H9O&oid=00D0Y000000qKtg&lastMod=1520330218000\" alt=\"Loaging logo...\">\r\n                                                    <\/div>\r\n                                                                                            <\/div>\r\n                                        <\/div>\r\n                                    <\/div>\r\n                                <\/div>\r\n                                                                        <\/div>\r\n                <\/div>\r\n            <\/div>\r\n                    <div id=\"speaker_a0DR200000EbSLTMA3\" data-id=\"a0DR200000EbSLTMA3\"\r\n                 class=\"speaker-item isotope-item clickable searchable\"\r\n                 data-filter=\"{&quot;firstName&quot;:&quot;Renato&quot;,&quot;lastName&quot;:&quot;Dainotto&quot;,&quot;companyName&quot;:&quot;Car Carrozzeria&quot;,&quot;extraCompanyName&quot;:null,&quot;fullName&quot;:&quot;Renato Dainotto&quot;}\">\r\n                <div class=\"speaker-item-inner isotope-item-inner\">\r\n                    <div class=\"left\">\r\n                        <img decoding=\"async\" class=\"speaker-photo\" src=\"https:\/\/quintegia.file.force.com\/servlet\/servlet.ImageServer?id=015R2000003JNlZ&oid=00D0Y000000qKtg&lastMod=1725879796000\" alt=\"Renato Dainotto\"\/>\r\n                        <div class=\"name-role-container\">\r\n                            <div class=\"speaker-name\">\r\n                                Renato Dainotto                            <\/div>\r\n                                                            <div class=\"speaker-role-container\">\r\n                                                                            <span class=\"speakerRole\">Editor,<\/span>\r\n                                                                                                                <span class=\"speakerCompany\">Car Carrozzeria<\/span>\r\n                                                                    <\/div>\r\n                                                                                <\/div>\r\n                    <\/div>\r\n                    <div class=\"right not-clickable\">\r\n                        <div class=\"name-role-container\">\r\n                            <div class=\"sponsor-item-inner\">\r\n                                                                    <div class=\"soc-ico\">\r\n                                                                                    <a title=\"Linkedin\" target=\"_blank\"\r\n                                               href=\"https:\/\/www.linkedin.com\/in\/renato-dainotto-9590098a\/?originalSubdomain=it\"\r\n                                               class=\"sp-social linkedin\"><span\r\n                                                        class=\"fab fa-linkedin\"><\/span><\/a>\r\n                                                                            <\/div>\r\n                                                            <\/div>\r\n                            <div class=\"speaker-name\">\r\n                                Renato Dainotto                            <\/div>\r\n                                                            <div>\r\n                                                                            <span class=\"speakerRole\">Editor,<\/span>\r\n                                                                                                                <span class=\"speakerCompany\">Car Carrozzeria<\/span>\r\n                                                                    <\/div>\r\n                                                                                <\/div>\r\n                                                    <div class=\"speaker-description\">\r\n                                As a boy, he dreamed of writing about cars and experiencing auto racing from behind the scenes. He would devour trade magazines and attend workshops to learn all about mechanics. A true passion. A dream come true. With a lot of hard work, he was first a professional test driver and then editor-in-chief of Automobilismo, AlVolante, EVO, Auto Oggi and Panoramauto. He was press office for AF Corse for 10 years and participated in the 24 Hours of Le Mans project. Today he works for Car Carrozzeria and collaborates with Corriere della Sera. In his spare time he restores and rescues old Alfa Romeos in his \u201cden,\u201d now a real workshop. Because getting his hands dirty and doing the \u201creal\u201d work he writes about is not a problem but an advantage.                            <\/div>\r\n                        \r\n                                                                                    <h5 class=\"speaker-speaker-in\">Speaker in<\/h5>\r\n                            \r\n                                                                                                                        <div class=\"schedule-item workshop\">\r\n                                    <div class=\"ws schedule-item-inner follow-link\"\r\n                                         style=\"background-color: #EFEFEF1;\r\n                                                 border-width: 2\"\r\n                                         data-link=\"https:\/\/www.serviceday.it\/\/en\/content-program\/agenda-2025\/#schedule-a0KR200000NUWjbMAH\">\r\n                                        <div class=\"left\">\r\n                                            <div class=\"ws-header\">\r\n                                                <div class=\"ws-where\">\r\n                                                    <div class=\"ws-tipo upper\">\r\n                                                        Content Program                                                    <\/div>\r\n                                                    <div class=\"ws-sala\"\r\n                                                         style=\"background-color: #5d5d5d\">\r\n                                                        <span>Vivaldi&nbspRoom&nbsp|&nbsp-&nbsp<\/span><span>1&nbspFloor&nbsp<\/span>                                                    <\/div>\r\n                                                <\/div>\r\n                                                <div class=\"ws-when\">\r\n                                                    <div class=\"ws-day\">\r\n                                                        Friday 17<sup>th<\/sup> <i\r\n                                                                class=\"fa fa-calendar-alt\" aria-hidden=\"true\"><\/i>\r\n                                                    <\/div>\r\n                                                    <div class=\"ws-hrs\">\r\n                                                        2.30 PM - 3.30 PM                                                        <i class=\"fa fa-clock\" aria-hidden=\"true\"><\/i>\r\n                                                    <\/div>\r\n                                                    <div class=\"ws-seats\" style=\"display: none;\">\r\n                                                        Seats: 49 <i class=\"fa fa-user-alt\" aria-hidden=\"true\"><\/i>\r\n                                                    <\/div>\r\n                                                <\/div>\r\n                                            <\/div>\r\n                                            <div class=\"title\">\r\n                                                <div class=\"puntata\">Carrozzeria in evoluzione: strategia, competenze e tecnologia per crescere<\/div>\r\n                                                The changing bodyshop: strategy, skills, and technology for sustainable growth                                            <\/div>\r\n                                            <div class=\"ws-desc\">\r\n                                                Aligning technical expertise with business development goals                                            <\/div>\r\n\r\n                                                                                        <div class=\"ws-paths\">\r\n                                                                                                                                            <\/div>\r\n                                            <div class=\"ws-footer\">\r\n                                                                                                                                                    <div class=\"ws-logo\">\r\n                                                        <img decoding=\"async\" src=\"https:\/\/quintegia.file.force.com\/servlet\/servlet.ImageServer?id=0150Y0000021H9O&oid=00D0Y000000qKtg&lastMod=1520330218000\" alt=\"Loaging logo...\">\r\n                                                    <\/div>\r\n                                                                                            <\/div>\r\n                                        <\/div>\r\n                                    <\/div>\r\n                                <\/div>\r\n                                                                        <\/div>\r\n                <\/div>\r\n            <\/div>\r\n                    <div id=\"speaker_a0DR200000EBcBZMA1\" data-id=\"a0DR200000EBcBZMA1\"\r\n                 class=\"speaker-item isotope-item clickable searchable\"\r\n                 data-filter=\"{&quot;firstName&quot;:&quot;Oscar&quot;,&quot;lastName&quot;:&quot;Scriva&quot;,&quot;companyName&quot;:&quot;Quintegia&quot;,&quot;extraCompanyName&quot;:null,&quot;fullName&quot;:&quot;Oscar Scriva&quot;}\">\r\n                <div class=\"speaker-item-inner isotope-item-inner\">\r\n                    <div class=\"left\">\r\n                        <img decoding=\"async\" class=\"speaker-photo\" src=\"https:\/\/quintegia.file.force.com\/servlet\/servlet.ImageServer?id=015R2000000weZl&oid=00D0Y000000qKtg&lastMod=1716473532000\" alt=\"Oscar Scriva\"\/>\r\n                        <div class=\"name-role-container\">\r\n                            <div class=\"speaker-name\">\r\n                                Oscar Scriva                            <\/div>\r\n                                                            <div class=\"speaker-role-container\">\r\n                                                                            <span class=\"speakerRole\">Senior Project Manager,<\/span>\r\n                                                                                                                <span class=\"speakerCompany\">Quintegia<\/span>\r\n                                                                    <\/div>\r\n                                                                                <\/div>\r\n                    <\/div>\r\n                    <div class=\"right not-clickable\">\r\n                        <div class=\"name-role-container\">\r\n                            <div class=\"sponsor-item-inner\">\r\n                                                            <\/div>\r\n                            <div class=\"speaker-name\">\r\n                                Oscar Scriva                            <\/div>\r\n                                                            <div>\r\n                                                                            <span class=\"speakerRole\">Senior Project Manager,<\/span>\r\n                                                                                                                <span class=\"speakerCompany\">Quintegia<\/span>\r\n                                                                    <\/div>\r\n                                                                                <\/div>\r\n                                                    <div class=\"speaker-description\">\r\n                                Oscar Scriva is a professional with extensive international experience in a top global energy company, primarily focusing on strategy, sales, and marketing. He has led complex projects, launched new products and services across Europe, and managed asset sales. His background in change management is demonstrated by his involvement in multiple projects requiring significant organizational restructuring, leading mobility and energy transition projects, leveraging his digital competencies.\r\n\r\nOscar has a robust academic background, holding an Executive Master of Business Administration from SDA Bocconi, an Executive Program in Digital Transformation from MIP - Polytechnic School of Management, and various leadership programs from prestigious institutions such as Thunderbird School of Global Management and Kenan Flagler Business School.  \r\n\r\nHe consolidated his professional and personal growth through trust and flexibility, enabling him to embrace frequent and significant changes in roles and locations. He has led multicultural teams and gained unique field experiences through work with Non-Governmental Organizations (NGOs) in Africa and South America. This has endowed him with a broad adaptability, essential for thriving in diverse environments.                            <\/div>\r\n                        \r\n                                                                                    <h5 class=\"speaker-speaker-in\">Speaker in<\/h5>\r\n                            \r\n                                                                                                                        <div class=\"schedule-item workshop\">\r\n                                    <div class=\"ws schedule-item-inner follow-link\"\r\n                                         style=\"background-color: #EFEFEF1;\r\n                                                 border-width: 2\"\r\n                                         data-link=\"https:\/\/www.serviceday.it\/\/en\/content-program\/agenda-2025\/#schedule-a0KR200000MuiksMAB\">\r\n                                        <div class=\"left\">\r\n                                            <div class=\"ws-header\">\r\n                                                <div class=\"ws-where\">\r\n                                                    <div class=\"ws-tipo upper\">\r\n                                                        Content Program                                                    <\/div>\r\n                                                    <div class=\"ws-sala\"\r\n                                                         style=\"background-color: #5d5d5d\">\r\n                                                        <span>Auditorium&nbspVerdi&nbsp|&nbsp-&nbsp<\/span><span>1&nbspFloor&nbsp<\/span>                                                    <\/div>\r\n                                                <\/div>\r\n                                                <div class=\"ws-when\">\r\n                                                    <div class=\"ws-day\">\r\n                                                        Thursday 16<sup>th<\/sup> <i\r\n                                                                class=\"fa fa-calendar-alt\" aria-hidden=\"true\"><\/i>\r\n                                                    <\/div>\r\n                                                    <div class=\"ws-hrs\">\r\n                                                        12.00 PM - 1.00 PM                                                        <i class=\"fa fa-clock\" aria-hidden=\"true\"><\/i>\r\n                                                    <\/div>\r\n                                                    <div class=\"ws-seats\" style=\"display: none;\">\r\n                                                        Seats: 450 <i class=\"fa fa-user-alt\" aria-hidden=\"true\"><\/i>\r\n                                                    <\/div>\r\n                                                <\/div>\r\n                                            <\/div>\r\n                                            <div class=\"title\">\r\n                                                <div class=\"puntata\">Il puzzle delle flotte: ruoli, tensioni e strategie condivise<\/div>\r\n                                                The fleet equation: roles, challenges, and shared strategic approaches                                            <\/div>\r\n                                            <div class=\"ws-desc\">\r\n                                                Working toward a more balanced and cooperative model                                            <\/div>\r\n\r\n                                                                                        <div class=\"ws-paths\">\r\n                                                                                                                                            <\/div>\r\n                                            <div class=\"ws-footer\">\r\n                                                                                                                                                    <div class=\"ws-logo\">\r\n                                                        <img decoding=\"async\" src=\"https:\/\/quintegia.file.force.com\/servlet\/servlet.ImageServer?id=0150Y0000021H9O&oid=00D0Y000000qKtg&lastMod=1520330218000\" alt=\"Loaging logo...\">\r\n                                                    <\/div>\r\n                                                                                            <\/div>\r\n                                        <\/div>\r\n                                    <\/div>\r\n                                <\/div>\r\n                                                                                            <div class=\"schedule-item workshop\">\r\n                                    <div class=\"ws schedule-item-inner follow-link\"\r\n                                         style=\"background-color: #EFEFEF1;\r\n                                                 border-width: 2\"\r\n                                         data-link=\"https:\/\/www.serviceday.it\/\/en\/content-program\/agenda-2025\/#schedule-a0KR200000MuUTQMA3\">\r\n                                        <div class=\"left\">\r\n                                            <div class=\"ws-header\">\r\n                                                <div class=\"ws-where\">\r\n                                                    <div class=\"ws-tipo upper\">\r\n                                                        Content Program                                                    <\/div>\r\n                                                    <div class=\"ws-sala\"\r\n                                                         style=\"background-color: #295CA9\">\r\n                                                        <span>Blue&nbspRoom&nbsp<\/span>                                                    <\/div>\r\n                                                <\/div>\r\n                                                <div class=\"ws-when\">\r\n                                                    <div class=\"ws-day\">\r\n                                                        Thursday 16<sup>th<\/sup> <i\r\n                                                                class=\"fa fa-calendar-alt\" aria-hidden=\"true\"><\/i>\r\n                                                    <\/div>\r\n                                                    <div class=\"ws-hrs\">\r\n                                                        2.00 PM - 3.00 PM                                                        <i class=\"fa fa-clock\" aria-hidden=\"true\"><\/i>\r\n                                                    <\/div>\r\n                                                    <div class=\"ws-seats\" style=\"display: none;\">\r\n                                                        Seats: 248 <i class=\"fa fa-user-alt\" aria-hidden=\"true\"><\/i>\r\n                                                    <\/div>\r\n                                                <\/div>\r\n                                            <\/div>\r\n                                            <div class=\"title\">\r\n                                                <div class=\"puntata\">L\u2019usato cresce d'importanza, il valore si ricostruisce<\/div>\r\n                                                The growing role of used vehicles: restoring value through refurbishment and certified networks                                            <\/div>\r\n                                            <div class=\"ws-desc\">\r\n                                                Business opportunities through reconditioning and authorized partnerships                                            <\/div>\r\n\r\n                                                                                        <div class=\"ws-paths\">\r\n                                                                                                                                            <\/div>\r\n                                            <div class=\"ws-footer\">\r\n                                                                                                                                                    <div class=\"ws-logo\">\r\n                                                        <img decoding=\"async\" src=\"https:\/\/quintegia.file.force.com\/servlet\/servlet.ImageServer?id=0150Y0000021H9O&oid=00D0Y000000qKtg&lastMod=1520330218000\" alt=\"Loaging logo...\">\r\n                                                    <\/div>\r\n                                                                                            <\/div>\r\n                                        <\/div>\r\n                                    <\/div>\r\n                                <\/div>\r\n                                                                                            <div class=\"schedule-item workshop\">\r\n                                    <div class=\"ws schedule-item-inner follow-link\"\r\n                                         style=\"background-color: #EFEFEF1;\r\n                                                 border-width: 2\"\r\n                                         data-link=\"https:\/\/www.serviceday.it\/\/en\/content-program\/agenda-2025\/#schedule-a0KR200000NUWjbMAH\">\r\n                                        <div class=\"left\">\r\n                                            <div class=\"ws-header\">\r\n                                                <div class=\"ws-where\">\r\n                                                    <div class=\"ws-tipo upper\">\r\n                                                        Content Program                                                    <\/div>\r\n                                                    <div class=\"ws-sala\"\r\n                                                         style=\"background-color: #5d5d5d\">\r\n                                                        <span>Vivaldi&nbspRoom&nbsp|&nbsp-&nbsp<\/span><span>1&nbspFloor&nbsp<\/span>                                                    <\/div>\r\n                                                <\/div>\r\n                                                <div class=\"ws-when\">\r\n                                                    <div class=\"ws-day\">\r\n                                                        Friday 17<sup>th<\/sup> <i\r\n                                                                class=\"fa fa-calendar-alt\" aria-hidden=\"true\"><\/i>\r\n                                                    <\/div>\r\n                                                    <div class=\"ws-hrs\">\r\n                                                        2.30 PM - 3.30 PM                                                        <i class=\"fa fa-clock\" aria-hidden=\"true\"><\/i>\r\n                                                    <\/div>\r\n                                                    <div class=\"ws-seats\" style=\"display: none;\">\r\n                                                        Seats: 49 <i class=\"fa fa-user-alt\" aria-hidden=\"true\"><\/i>\r\n                                                    <\/div>\r\n                                                <\/div>\r\n                                            <\/div>\r\n                                            <div class=\"title\">\r\n                                                <div class=\"puntata\">Carrozzeria in evoluzione: strategia, competenze e tecnologia per crescere<\/div>\r\n                                                The changing bodyshop: strategy, skills, and technology for sustainable growth                                            <\/div>\r\n                                            <div class=\"ws-desc\">\r\n                                                Aligning technical expertise with business development goals                                            <\/div>\r\n\r\n                                                                                        <div class=\"ws-paths\">\r\n                                                                                                                                            <\/div>\r\n                                            <div class=\"ws-footer\">\r\n                                                                                                                                                    <div class=\"ws-logo\">\r\n                                                        <img decoding=\"async\" src=\"https:\/\/quintegia.file.force.com\/servlet\/servlet.ImageServer?id=0150Y0000021H9O&oid=00D0Y000000qKtg&lastMod=1520330218000\" alt=\"Loaging logo...\">\r\n                                                    <\/div>\r\n                                                                                            <\/div>\r\n                                        <\/div>\r\n                                    <\/div>\r\n                                <\/div>\r\n                                                                        <\/div>\r\n                <\/div>\r\n            <\/div>\r\n                    <div id=\"speaker_a0DR200000GrjdsMAB\" data-id=\"a0DR200000GrjdsMAB\"\r\n                 class=\"speaker-item isotope-item clickable searchable\"\r\n                 data-filter=\"{&quot;firstName&quot;:&quot;Fabio&quot;,&quot;lastName&quot;:&quot;Sebastiano&quot;,&quot;companyName&quot;:&quot;RES&quot;,&quot;extraCompanyName&quot;:null,&quot;fullName&quot;:&quot;Fabio Sebastiano&quot;}\">\r\n                <div class=\"speaker-item-inner isotope-item-inner\">\r\n                    <div class=\"left\">\r\n                        <img decoding=\"async\" class=\"speaker-photo\" src=\"https:\/\/quintegia.my.salesforce.com\/servlet\/servlet.ImageServer?id=015R200000Hi8uX&oid=00D0Y000000qKtg&lastMod=1760630537000\" alt=\"Fabio Sebastiano\"\/>\r\n                        <div class=\"name-role-container\">\r\n                            <div class=\"speaker-name\">\r\n                                Fabio Sebastiano                            <\/div>\r\n                                                            <div class=\"speaker-role-container\">\r\n                                                                            <span class=\"speakerRole\">R&D Manager,<\/span>\r\n                                                                                                                <span class=\"speakerCompany\">RES<\/span>\r\n                                                                    <\/div>\r\n                                                                                <\/div>\r\n                    <\/div>\r\n                    <div class=\"right not-clickable\">\r\n                        <div class=\"name-role-container\">\r\n                            <div class=\"sponsor-item-inner\">\r\n                                                            <\/div>\r\n                            <div class=\"speaker-name\">\r\n                                Fabio Sebastiano                            <\/div>\r\n                                                            <div>\r\n                                                                            <span class=\"speakerRole\">R&D Manager,<\/span>\r\n                                                                                                                <span class=\"speakerCompany\">RES<\/span>\r\n                                                                    <\/div>\r\n                                                                                <\/div>\r\n                        \r\n                                                                                    <h5 class=\"speaker-speaker-in\">Speaker in<\/h5>\r\n                            \r\n                                                                                                                        <div class=\"schedule-item workshop\">\r\n                                    <div class=\"ws schedule-item-inner follow-link\"\r\n                                         style=\"background-color: #EFEFEF1;\r\n                                                 border-width: 2\"\r\n                                         data-link=\"https:\/\/www.serviceday.it\/\/en\/content-program\/agenda-2025\/#schedule-a0KR200000MujtqMAB\">\r\n                                        <div class=\"left\">\r\n                                            <div class=\"ws-header\">\r\n                                                <div class=\"ws-where\">\r\n                                                    <div class=\"ws-tipo upper\">\r\n                                                        Content Program                                                    <\/div>\r\n                                                    <div class=\"ws-sala\"\r\n                                                         style=\"background-color: #5d5d5d\">\r\n                                                        <span>Auditorium&nbspVerdi&nbsp|&nbsp-&nbsp<\/span><span>1&nbspFloor&nbsp<\/span>                                                    <\/div>\r\n                                                <\/div>\r\n                                                <div class=\"ws-when\">\r\n                                                    <div class=\"ws-day\">\r\n                                                        Thursday 16<sup>th<\/sup> <i\r\n                                                                class=\"fa fa-calendar-alt\" aria-hidden=\"true\"><\/i>\r\n                                                    <\/div>\r\n                                                    <div class=\"ws-hrs\">\r\n                                                        2.00 PM - 3.00 PM                                                        <i class=\"fa fa-clock\" aria-hidden=\"true\"><\/i>\r\n                                                    <\/div>\r\n                                                    <div class=\"ws-seats\" style=\"display: none;\">\r\n                                                        Seats: 487 <i class=\"fa fa-user-alt\" aria-hidden=\"true\"><\/i>\r\n                                                    <\/div>\r\n                                                <\/div>\r\n                                            <\/div>\r\n                                            <div class=\"title\">\r\n                                                <div class=\"puntata\">End of Life: verso una nuova visione circolare dell'automotive<\/div>\r\n                                                End of Life: towards a new circular vision for the automotive industry                                            <\/div>\r\n                                            <div class=\"ws-desc\">\r\n                                                Circularity, regeneration and sustainable practices with a tech-neutral approach                                            <\/div>\r\n\r\n                                                                                        <div class=\"ws-paths\">\r\n                                                                                                                                            <\/div>\r\n                                            <div class=\"ws-footer\">\r\n                                                                                                                                                    <div class=\"ws-logo\">\r\n                                                        <img decoding=\"async\" src=\"https:\/\/quintegia.file.force.com\/servlet\/servlet.ImageServer?id=0150Y0000021H9O&oid=00D0Y000000qKtg&lastMod=1520330218000\" alt=\"Loaging logo...\">\r\n                                                    <\/div>\r\n                                                                                            <\/div>\r\n                                        <\/div>\r\n                                    <\/div>\r\n                                <\/div>\r\n                                                                        <\/div>\r\n                <\/div>\r\n            <\/div>\r\n                    <div id=\"speaker_a0DR200000EechfMAB\" data-id=\"a0DR200000EechfMAB\"\r\n                 class=\"speaker-item isotope-item clickable searchable\"\r\n                 data-filter=\"{&quot;firstName&quot;:&quot;Mario&quot;,&quot;lastName&quot;:&quot;De Risi&quot;,&quot;companyName&quot;:&quot;Renault Group Italia&quot;,&quot;extraCompanyName&quot;:null,&quot;fullName&quot;:&quot;Mario De Risi&quot;}\">\r\n                <div class=\"speaker-item-inner isotope-item-inner\">\r\n                    <div class=\"left\">\r\n                        <img decoding=\"async\" class=\"speaker-photo\" src=\"https:\/\/quintegia.my.salesforce.com\/servlet\/servlet.ImageServer?id=015R200000GiIEX&oid=00D0Y000000qKtg&lastMod=1758815577000\" alt=\"Mario De Risi\"\/>\r\n                        <div class=\"name-role-container\">\r\n                            <div class=\"speaker-name\">\r\n                                Mario De Risi                            <\/div>\r\n                                                            <div class=\"speaker-role-container\">\r\n                                                                            <span class=\"speakerRole\">After Sales Business & Quality Director,<\/span>\r\n                                                                                                                <span class=\"speakerCompany\">Renault Group Italia<\/span>\r\n                                                                    <\/div>\r\n                                                                                <\/div>\r\n                    <\/div>\r\n                    <div class=\"right not-clickable\">\r\n                        <div class=\"name-role-container\">\r\n                            <div class=\"sponsor-item-inner\">\r\n                                                                    <div class=\"soc-ico\">\r\n                                                                                    <a title=\"Linkedin\" target=\"_blank\"\r\n                                               href=\"https:\/\/www.linkedin.com\/in\/mario-de-risi-966aaa\/\"\r\n                                               class=\"sp-social linkedin\"><span\r\n                                                        class=\"fab fa-linkedin\"><\/span><\/a>\r\n                                                                            <\/div>\r\n                                                            <\/div>\r\n                            <div class=\"speaker-name\">\r\n                                Mario De Risi                            <\/div>\r\n                                                            <div>\r\n                                                                            <span class=\"speakerRole\">After Sales Business & Quality Director,<\/span>\r\n                                                                                                                <span class=\"speakerCompany\">Renault Group Italia<\/span>\r\n                                                                    <\/div>\r\n                                                                                <\/div>\r\n                                                    <div class=\"speaker-description\">\r\n                                After earning a Master's degree in Business Administration, he joined Renault Italia in 2003, where he gained over twenty years of experience in the automotive sector, working in Marketing, Sales, and After Sales and holding positions of increasing responsibility until he became a member of the Renault Italia Board.\r\n \r\nSince 2023, he has been Director of After Sales and Quality for the Renault Group in Italy, where he leads the company's service, loyalty, and continuous improvement strategies, with a strong focus on digital transformation. His responsibilities include the sale and distribution of original Renault, Dacia, and Motrio spare parts and the development of the Motrio service network, ensuring maximum customer satisfaction in after-sales services.                            <\/div>\r\n                        \r\n                                                                                    <h5 class=\"speaker-speaker-in\">Speaker in<\/h5>\r\n                            \r\n                                                                                                                        <div class=\"schedule-item workshop\">\r\n                                    <div class=\"ws schedule-item-inner follow-link\"\r\n                                         style=\"background-color: #EFEFEF1;\r\n                                                 border-width: 2\"\r\n                                         data-link=\"https:\/\/www.serviceday.it\/\/en\/content-program\/agenda-2025\/#schedule-a0KR200000MuizNMAR\">\r\n                                        <div class=\"left\">\r\n                                            <div class=\"ws-header\">\r\n                                                <div class=\"ws-where\">\r\n                                                    <div class=\"ws-tipo upper\">\r\n                                                        Content Program                                                    <\/div>\r\n                                                    <div class=\"ws-sala\"\r\n                                                         style=\"background-color: #295CA9\">\r\n                                                        <span>Blue&nbspRoom&nbsp<\/span>                                                    <\/div>\r\n                                                <\/div>\r\n                                                <div class=\"ws-when\">\r\n                                                    <div class=\"ws-day\">\r\n                                                        Thursday 16<sup>th<\/sup> <i\r\n                                                                class=\"fa fa-calendar-alt\" aria-hidden=\"true\"><\/i>\r\n                                                    <\/div>\r\n                                                    <div class=\"ws-hrs\">\r\n                                                        3.30 PM - 4.30 PM                                                        <i class=\"fa fa-clock\" aria-hidden=\"true\"><\/i>\r\n                                                    <\/div>\r\n                                                    <div class=\"ws-seats\" style=\"display: none;\">\r\n                                                        Seats: 311 <i class=\"fa fa-user-alt\" aria-hidden=\"true\"><\/i>\r\n                                                    <\/div>\r\n                                                <\/div>\r\n                                            <\/div>\r\n                                            <div class=\"title\">\r\n                                                <div class=\"puntata\">Tre ruoli, un obiettivo: direttore gen, service manager e direttore post-vendita<\/div>\r\n                                                Three roles, one goal: general manager, service manager and after-sales director discuss quality, innovation and customer experience                                            <\/div>\r\n                                            <div class=\"ws-desc\">\r\n                                                Building collaboration through shared goals, trust, and complementary skills\r\n<br\/>\r\n2025 DealerSTAT Service Award                                            <\/div>\r\n\r\n                                                                                        <div class=\"ws-paths\">\r\n                                                                                                                                            <\/div>\r\n                                            <div class=\"ws-footer\">\r\n                                                                                                                                                    <div class=\"ws-logo\">\r\n                                                        <img decoding=\"async\" src=\"https:\/\/quintegia.file.force.com\/servlet\/servlet.ImageServer?id=0150Y0000021H9O&oid=00D0Y000000qKtg&lastMod=1520330218000\" alt=\"Loaging logo...\">\r\n                                                    <\/div>\r\n                                                                                            <\/div>\r\n                                        <\/div>\r\n                                    <\/div>\r\n                                <\/div>\r\n                                                                        <\/div>\r\n                <\/div>\r\n            <\/div>\r\n                    <div id=\"speaker_a0DR200000Ep1QIMAZ\" data-id=\"a0DR200000Ep1QIMAZ\"\r\n                 class=\"speaker-item isotope-item clickable searchable\"\r\n                 data-filter=\"{&quot;firstName&quot;:&quot;Antonio&quot;,&quot;lastName&quot;:&quot;Redaelli&quot;,&quot;companyName&quot;:&quot;ANRAAV&quot;,&quot;extraCompanyName&quot;:&quot;REDAELLI F.LLI&quot;,&quot;fullName&quot;:&quot;Antonio Redaelli&quot;}\">\r\n                <div class=\"speaker-item-inner isotope-item-inner\">\r\n                    <div class=\"left\">\r\n                        <img decoding=\"async\" class=\"speaker-photo\" src=\"https:\/\/quintegia.my.salesforce.com\/servlet\/servlet.ImageServer?id=015R200000Ez6A5&oid=00D0Y000000qKtg&lastMod=1754657525000\" alt=\"Antonio Redaelli\"\/>\r\n                        <div class=\"name-role-container\">\r\n                            <div class=\"speaker-name\">\r\n                                Antonio Redaelli                            <\/div>\r\n                                                            <div class=\"speaker-role-container\">\r\n                                                                            <span class=\"speakerRole\">President,<\/span>\r\n                                                                                                                <span class=\"speakerCompany\">ANRAAV<\/span>\r\n                                                                    <\/div>\r\n                                                                                        <div class=\"speaker-role-container\">\r\n                                                                            <span class=\"speakerRole\">Co-owner and Service Manager,<\/span>\r\n                                                                                                                <span class=\"speakerCompany\">REDAELLI F.LLI<\/span>\r\n                                                                    <\/div>\r\n                                                    <\/div>\r\n                    <\/div>\r\n                    <div class=\"right not-clickable\">\r\n                        <div class=\"name-role-container\">\r\n                            <div class=\"sponsor-item-inner\">\r\n                                                                    <div class=\"soc-ico\">\r\n                                                                            <\/div>\r\n                                                            <\/div>\r\n                            <div class=\"speaker-name\">\r\n                                Antonio Redaelli                            <\/div>\r\n                                                            <div>\r\n                                                                            <span class=\"speakerRole\">President,<\/span>\r\n                                                                                                                <span class=\"speakerCompany\">ANRAAV<\/span>\r\n                                                                    <\/div>\r\n                                                                                        <div>\r\n                                                                            <span class=\"speakerRole\">Co-owner and Service Manager,<\/span>\r\n                                                                                                                <span class=\"speakerCompany\">REDAELLI F.LLI<\/span>\r\n                                                                    <\/div>\r\n                                                    <\/div>\r\n                                                    <div class=\"speaker-description\">\r\n                                Antonio Redaelli, born in Lecco on August 7, 1964, is the Service Manager at REDAELLI F.LLI SRL, as well as being a co-owner.\r\nThe company, which has two locations and 30 employees, offers comprehensive services: workshop (including repair of batteries for electric vehicles), body shop, tire service, inspections, renting, and sales.\r\nPresent in the province of Lecco for 70 years, it has been operating for over 60 years as an Organized Service Partner of Volkswagen Group Italia.\r\nAntonio has always worked in the automotive sector within the family business, starting in 1985, dealing in particular with service management, business organization, and relations with the manufacturer\/importer.\r\nHe has been a member of the ANRAAV Steering Committee since 2014 and has served as its President since the end of 2024.                            <\/div>\r\n                        \r\n                                                                                    <h5 class=\"speaker-speaker-in\">Speaker in<\/h5>\r\n                            \r\n                                                                                                                        <div class=\"schedule-item workshop\">\r\n                                    <div class=\"ws schedule-item-inner follow-link\"\r\n                                         style=\"background-color: #EFEFEF1;\r\n                                                 border-width: 2\"\r\n                                         data-link=\"https:\/\/www.serviceday.it\/\/en\/content-program\/agenda-2025\/#schedule-a0KR200000MuUTQMA3\">\r\n                                        <div class=\"left\">\r\n                                            <div class=\"ws-header\">\r\n                                                <div class=\"ws-where\">\r\n                                                    <div class=\"ws-tipo upper\">\r\n                                                        Content Program                                                    <\/div>\r\n                                                    <div class=\"ws-sala\"\r\n                                                         style=\"background-color: #295CA9\">\r\n                                                        <span>Blue&nbspRoom&nbsp<\/span>                                                    <\/div>\r\n                                                <\/div>\r\n                                                <div class=\"ws-when\">\r\n                                                    <div class=\"ws-day\">\r\n                                                        Thursday 16<sup>th<\/sup> <i\r\n                                                                class=\"fa fa-calendar-alt\" aria-hidden=\"true\"><\/i>\r\n                                                    <\/div>\r\n                                                    <div class=\"ws-hrs\">\r\n                                                        2.00 PM - 3.00 PM                                                        <i class=\"fa fa-clock\" aria-hidden=\"true\"><\/i>\r\n                                                    <\/div>\r\n                                                    <div class=\"ws-seats\" style=\"display: none;\">\r\n                                                        Seats: 248 <i class=\"fa fa-user-alt\" aria-hidden=\"true\"><\/i>\r\n                                                    <\/div>\r\n                                                <\/div>\r\n                                            <\/div>\r\n                                            <div class=\"title\">\r\n                                                <div class=\"puntata\">L\u2019usato cresce d'importanza, il valore si ricostruisce<\/div>\r\n                                                The growing role of used vehicles: restoring value through refurbishment and certified networks                                            <\/div>\r\n                                            <div class=\"ws-desc\">\r\n                                                Business opportunities through reconditioning and authorized partnerships                                            <\/div>\r\n\r\n                                                                                        <div class=\"ws-paths\">\r\n                                                                                                                                            <\/div>\r\n                                            <div class=\"ws-footer\">\r\n                                                                                                                                                    <div class=\"ws-logo\">\r\n                                                        <img decoding=\"async\" src=\"https:\/\/quintegia.file.force.com\/servlet\/servlet.ImageServer?id=0150Y0000021H9O&oid=00D0Y000000qKtg&lastMod=1520330218000\" alt=\"Loaging logo...\">\r\n                                                    <\/div>\r\n                                                                                            <\/div>\r\n                                        <\/div>\r\n                                    <\/div>\r\n                                <\/div>\r\n                                                                        <\/div>\r\n                <\/div>\r\n            <\/div>\r\n                    <div id=\"speaker_a0DR200000EBbVeMAL\" data-id=\"a0DR200000EBbVeMAL\"\r\n                 class=\"speaker-item isotope-item clickable searchable\"\r\n                 data-filter=\"{&quot;firstName&quot;:&quot;Massimo&quot;,&quot;lastName&quot;:&quot;Artusi&quot;,&quot;companyName&quot;:&quot;Federauto&quot;,&quot;extraCompanyName&quot;:null,&quot;fullName&quot;:&quot;Massimo Artusi&quot;}\">\r\n                <div class=\"speaker-item-inner isotope-item-inner\">\r\n                    <div class=\"left\">\r\n                        <img decoding=\"async\" class=\"speaker-photo\" src=\"https:\/\/quintegia.file.force.com\/servlet\/servlet.ImageServer?id=015R20000048cDt&oid=00D0Y000000qKtg&lastMod=1728568688000\" alt=\"Massimo Artusi\"\/>\r\n                        <div class=\"name-role-container\">\r\n                            <div class=\"speaker-name\">\r\n                                Massimo Artusi                            <\/div>\r\n                                                            <div class=\"speaker-role-container\">\r\n                                                                            <span class=\"speakerRole\">President,<\/span>\r\n                                                                                                                <span class=\"speakerCompany\">Federauto<\/span>\r\n                                                                    <\/div>\r\n                                                                                <\/div>\r\n                    <\/div>\r\n                    <div class=\"right not-clickable\">\r\n                        <div class=\"name-role-container\">\r\n                            <div class=\"sponsor-item-inner\">\r\n                                                            <\/div>\r\n                            <div class=\"speaker-name\">\r\n                                Massimo Artusi                            <\/div>\r\n                                                            <div>\r\n                                                                            <span class=\"speakerRole\">President,<\/span>\r\n                                                                                                                <span class=\"speakerCompany\">Federauto<\/span>\r\n                                                                    <\/div>\r\n                                                                                <\/div>\r\n                                                    <div class=\"speaker-description\">\r\n                                Massimo Artusi is President of Federauto and Commercial Manager Industrial and Towed Vehicles at Romana Diesel SPA. He has held key roles since 1995, including Marketing Co-ordinator at IVECO FORD TRUCK Ltd. He is also active in senior positions at AECDR, GACIE and AICI.                            <\/div>\r\n                        \r\n                                                                                    <h5 class=\"speaker-speaker-in\">Speaker in<\/h5>\r\n                            \r\n                                                                                                                        <div class=\"schedule-item workshop\">\r\n                                    <div class=\"ws schedule-item-inner follow-link\"\r\n                                         style=\"background-color: #EFEFEF1;\r\n                                                 border-width: 2\"\r\n                                         data-link=\"https:\/\/www.serviceday.it\/\/en\/content-program\/agenda-2025\/#schedule-a0KR200000MuXmDMAV\">\r\n                                        <div class=\"left\">\r\n                                            <div class=\"ws-header\">\r\n                                                <div class=\"ws-where\">\r\n                                                    <div class=\"ws-tipo upper\">\r\n                                                        Content Program                                                    <\/div>\r\n                                                    <div class=\"ws-sala\"\r\n                                                         style=\"background-color: #295CA9\">\r\n                                                        <span>Blue&nbspRoom&nbsp<\/span>                                                    <\/div>\r\n                                                <\/div>\r\n                                                <div class=\"ws-when\">\r\n                                                    <div class=\"ws-day\">\r\n                                                        Thursday 16<sup>th<\/sup> <i\r\n                                                                class=\"fa fa-calendar-alt\" aria-hidden=\"true\"><\/i>\r\n                                                    <\/div>\r\n                                                    <div class=\"ws-hrs\">\r\n                                                        9.30 AM - 11.00 AM                                                        <i class=\"fa fa-clock\" aria-hidden=\"true\"><\/i>\r\n                                                    <\/div>\r\n                                                    <div class=\"ws-seats\" style=\"display: none;\">\r\n                                                        Seats: 246 <i class=\"fa fa-user-alt\" aria-hidden=\"true\"><\/i>\r\n                                                    <\/div>\r\n                                                <\/div>\r\n                                            <\/div>\r\n                                            <div class=\"title\">\r\n                                                <div class=\"puntata\">Al ritmo del post vendita: efficienza operativa per affrontare i cambiamenti di<\/div>\r\n                                                Keeping pace with after-sales: driving operational efficiency in a shifting market                                            <\/div>\r\n                                            <div class=\"ws-desc\">\r\n                                                Trends, responses, and the electric vehicle wildcard                                            <\/div>\r\n\r\n                                                                                        <div class=\"ws-paths\">\r\n                                                                                                                                            <\/div>\r\n                                            <div class=\"ws-footer\">\r\n                                                                                                                                                    <div class=\"ws-logo\">\r\n                                                        <img decoding=\"async\" src=\"https:\/\/quintegia.file.force.com\/servlet\/servlet.ImageServer?id=0150Y0000021H9O&oid=00D0Y000000qKtg&lastMod=1520330218000\" alt=\"Loaging logo...\">\r\n                                                    <\/div>\r\n                                                                                            <\/div>\r\n                                        <\/div>\r\n                                    <\/div>\r\n                                <\/div>\r\n                                                                                            <div class=\"schedule-item workshop\">\r\n                                    <div class=\"ws schedule-item-inner follow-link\"\r\n                                         style=\"background-color: #EFEFEF1;\r\n                                                 border-width: 2\"\r\n                                         data-link=\"https:\/\/www.serviceday.it\/\/en\/content-program\/agenda-2025\/#schedule-a0KR200000MuiksMAB\">\r\n                                        <div class=\"left\">\r\n                                            <div class=\"ws-header\">\r\n                                                <div class=\"ws-where\">\r\n                                                    <div class=\"ws-tipo upper\">\r\n                                                        Content Program                                                    <\/div>\r\n                                                    <div class=\"ws-sala\"\r\n                                                         style=\"background-color: #5d5d5d\">\r\n                                                        <span>Auditorium&nbspVerdi&nbsp|&nbsp-&nbsp<\/span><span>1&nbspFloor&nbsp<\/span>                                                    <\/div>\r\n                                                <\/div>\r\n                                                <div class=\"ws-when\">\r\n                                                    <div class=\"ws-day\">\r\n                                                        Thursday 16<sup>th<\/sup> <i\r\n                                                                class=\"fa fa-calendar-alt\" aria-hidden=\"true\"><\/i>\r\n                                                    <\/div>\r\n                                                    <div class=\"ws-hrs\">\r\n                                                        12.00 PM - 1.00 PM                                                        <i class=\"fa fa-clock\" aria-hidden=\"true\"><\/i>\r\n                                                    <\/div>\r\n                                                    <div class=\"ws-seats\" style=\"display: none;\">\r\n                                                        Seats: 450 <i class=\"fa fa-user-alt\" aria-hidden=\"true\"><\/i>\r\n                                                    <\/div>\r\n                                                <\/div>\r\n                                            <\/div>\r\n                                            <div class=\"title\">\r\n                                                <div class=\"puntata\">Il puzzle delle flotte: ruoli, tensioni e strategie condivise<\/div>\r\n                                                The fleet equation: roles, challenges, and shared strategic approaches                                            <\/div>\r\n                                            <div class=\"ws-desc\">\r\n                                                Working toward a more balanced and cooperative model                                            <\/div>\r\n\r\n                                                                                        <div class=\"ws-paths\">\r\n                                                                                                                                            <\/div>\r\n                                            <div class=\"ws-footer\">\r\n                                                                                                                                                    <div class=\"ws-logo\">\r\n                                                        <img decoding=\"async\" src=\"https:\/\/quintegia.file.force.com\/servlet\/servlet.ImageServer?id=0150Y0000021H9O&oid=00D0Y000000qKtg&lastMod=1520330218000\" alt=\"Loaging logo...\">\r\n                                                    <\/div>\r\n                                                                                            <\/div>\r\n                                        <\/div>\r\n                                    <\/div>\r\n                                <\/div>\r\n                                                                        <\/div>\r\n                <\/div>\r\n            <\/div>\r\n                    <div id=\"speaker_a0DR200000EBaUkMAL\" data-id=\"a0DR200000EBaUkMAL\"\r\n                 class=\"speaker-item isotope-item clickable searchable\"\r\n                 data-filter=\"{&quot;firstName&quot;:&quot;Giovanni&quot;,&quot;lastName&quot;:&quot;Pilotto&quot;,&quot;companyName&quot;:&quot;Quintegia&quot;,&quot;extraCompanyName&quot;:null,&quot;fullName&quot;:&quot;Giovanni Pilotto&quot;}\">\r\n                <div class=\"speaker-item-inner isotope-item-inner\">\r\n                    <div class=\"left\">\r\n                        <img decoding=\"async\" class=\"speaker-photo\" src=\"https:\/\/quintegia.file.force.com\/servlet\/servlet.ImageServer?id=015R2000000F0MH&oid=00D0Y000000qKtg&lastMod=1709310424000\" alt=\"Giovanni Pilotto\"\/>\r\n                        <div class=\"name-role-container\">\r\n                            <div class=\"speaker-name\">\r\n                                Giovanni Pilotto                            <\/div>\r\n                                                            <div class=\"speaker-role-container\">\r\n                                                                            <span class=\"speakerRole\">Researcher & AI Expert,<\/span>\r\n                                                                                                                <span class=\"speakerCompany\">Quintegia<\/span>\r\n                                                                    <\/div>\r\n                                                                                <\/div>\r\n                    <\/div>\r\n                    <div class=\"right not-clickable\">\r\n                        <div class=\"name-role-container\">\r\n                            <div class=\"sponsor-item-inner\">\r\n                                                                    <div class=\"soc-ico\">\r\n                                                                            <\/div>\r\n                                                            <\/div>\r\n                            <div class=\"speaker-name\">\r\n                                Giovanni Pilotto                            <\/div>\r\n                                                            <div>\r\n                                                                            <span class=\"speakerRole\">Researcher & AI Expert,<\/span>\r\n                                                                                                                <span class=\"speakerCompany\">Quintegia<\/span>\r\n                                                                    <\/div>\r\n                                                                                <\/div>\r\n                                                    <div class=\"speaker-description\">\r\n                                Graduated in Statistics for Technology and Science, he joins Quintegia dealing with research in the automotive sector. He oversees the creation of the Dealer Network Study, Quintegia's periodic study that analyzes the organization of automotive brand networks in Italy. In addition to being part of the team that carries out tailor-made projects for different players in the industry, he is also the reference in Quintegia for activities related to Artificial Intelligence.                            <\/div>\r\n                        \r\n                                                                                    <h5 class=\"speaker-speaker-in\">Speaker in<\/h5>\r\n                            \r\n                                                                                                                        <div class=\"schedule-item workshop\">\r\n                                    <div class=\"ws schedule-item-inner follow-link\"\r\n                                         style=\"background-color: #EFEFEF1;\r\n                                                 border-width: 2\"\r\n                                         data-link=\"https:\/\/www.serviceday.it\/\/en\/content-program\/agenda-2025\/#schedule-a0KR200000NUDkBMAX\">\r\n                                        <div class=\"left\">\r\n                                            <div class=\"ws-header\">\r\n                                                <div class=\"ws-where\">\r\n                                                    <div class=\"ws-tipo upper\">\r\n                                                        Content Program                                                    <\/div>\r\n                                                    <div class=\"ws-sala\"\r\n                                                         style=\"background-color: #295CA9\">\r\n                                                        <span>Blue&nbspRoom&nbsp<\/span>                                                    <\/div>\r\n                                                <\/div>\r\n                                                <div class=\"ws-when\">\r\n                                                    <div class=\"ws-day\">\r\n                                                        Friday 17<sup>th<\/sup> <i\r\n                                                                class=\"fa fa-calendar-alt\" aria-hidden=\"true\"><\/i>\r\n                                                    <\/div>\r\n                                                    <div class=\"ws-hrs\">\r\n                                                        2.30 PM - 3.30 PM                                                        <i class=\"fa fa-clock\" aria-hidden=\"true\"><\/i>\r\n                                                    <\/div>\r\n                                                    <div class=\"ws-seats\" style=\"display: none;\">\r\n                                                        Seats: 533 <i class=\"fa fa-user-alt\" aria-hidden=\"true\"><\/i>\r\n                                                    <\/div>\r\n                                                <\/div>\r\n                                            <\/div>\r\n                                            <div class=\"title\">\r\n                                                <div class=\"puntata\">IA e post vendita: tra innovazione e pragmatismo<\/div>\r\n                                                AI in after-sales: balancing innovation with practical impact                                            <\/div>\r\n                                            <div class=\"ws-desc\">\r\n                                                Real-world use cases to enhance service quality and internal performance                                            <\/div>\r\n\r\n                                                                                        <div class=\"ws-paths\">\r\n                                                                                                                                            <\/div>\r\n                                            <div class=\"ws-footer\">\r\n                                                                                                                                                    <div class=\"ws-logo\">\r\n                                                        <img decoding=\"async\" src=\"https:\/\/quintegia.file.force.com\/servlet\/servlet.ImageServer?id=0150Y0000021H9O&oid=00D0Y000000qKtg&lastMod=1520330218000\" alt=\"Loaging logo...\">\r\n                                                    <\/div>\r\n                                                                                            <\/div>\r\n                                        <\/div>\r\n                                    <\/div>\r\n                                <\/div>\r\n                                                                        <\/div>\r\n                <\/div>\r\n            <\/div>\r\n                    <div id=\"speaker_a0DR200000DZAeXMAX\" data-id=\"a0DR200000DZAeXMAX\"\r\n                 class=\"speaker-item isotope-item clickable searchable\"\r\n                 data-filter=\"{&quot;firstName&quot;:&quot;Luca&quot;,&quot;lastName&quot;:&quot;Montagner&quot;,&quot;companyName&quot;:null,&quot;extraCompanyName&quot;:&quot;ICDP&quot;,&quot;fullName&quot;:&quot;Luca Montagner&quot;}\">\r\n                <div class=\"speaker-item-inner isotope-item-inner\">\r\n                    <div class=\"left\">\r\n                        <img decoding=\"async\" class=\"speaker-photo\" src=\"https:\/\/quintegia.file.force.com\/servlet\/servlet.ImageServer?id=01507000001GtwV&oid=00D0Y000000qKtg&lastMod=1679993427000\" alt=\"Luca Montagner\"\/>\r\n                        <div class=\"name-role-container\">\r\n                            <div class=\"speaker-name\">\r\n                                Luca Montagner                            <\/div>\r\n                                                            <div class=\"speaker-role-container\">\r\n                                                                            <span class=\"speakerRole\">Senior Advisor Automotive<\/span>\r\n                                                                                                        <\/div>\r\n                                                                                        <div class=\"speaker-role-container\">\r\n                                                                            <span class=\"speakerRole\">Associate Director,<\/span>\r\n                                                                                                                <span class=\"speakerCompany\">ICDP<\/span>\r\n                                                                    <\/div>\r\n                                                    <\/div>\r\n                    <\/div>\r\n                    <div class=\"right not-clickable\">\r\n                        <div class=\"name-role-container\">\r\n                            <div class=\"sponsor-item-inner\">\r\n                                                                    <div class=\"soc-ico\">\r\n                                                                                    <a title=\"Linkedin\" target=\"_blank\"\r\n                                               href=\"https:\/\/www.linkedin.com\/in\/luca-montagner-3020263\/\"\r\n                                               class=\"sp-social linkedin\"><span\r\n                                                        class=\"fab fa-linkedin\"><\/span><\/a>\r\n                                                                            <\/div>\r\n                                                            <\/div>\r\n                            <div class=\"speaker-name\">\r\n                                Luca Montagner                            <\/div>\r\n                                                            <div>\r\n                                                                            <span class=\"speakerRole\">Senior Advisor Automotive<\/span>\r\n                                                                                                        <\/div>\r\n                                                                                        <div>\r\n                                                                            <span class=\"speakerRole\">Associate Director,<\/span>\r\n                                                                                                                <span class=\"speakerCompany\">ICDP<\/span>\r\n                                                                    <\/div>\r\n                                                    <\/div>\r\n                                                    <div class=\"speaker-description\">\r\n                                He is Senior Advisor in the automotive field and Associate Director of ICDP (International Car Distribution Program), the most important European research network in the field of automotive distribution, with which he has collaborated since 2000. The main topics on which his study and research activities are focused include: trends and prospects for sales and service networks, after-sales market, spare parts distribution, large dealer evolution and used car management. He has participated as a speaker in more than 200 appointments at conferences and seminars dedicated to the automotive sector, mainly in Italy and Europe.                            <\/div>\r\n                        \r\n                                                                                    <h5 class=\"speaker-speaker-in\">Speaker in<\/h5>\r\n                            \r\n                                                                                                                        <div class=\"schedule-item workshop\">\r\n                                    <div class=\"ws schedule-item-inner follow-link\"\r\n                                         style=\"background-color: #EFEFEF1;\r\n                                                 border-width: 2\"\r\n                                         data-link=\"https:\/\/www.serviceday.it\/\/en\/content-program\/agenda-2025\/#schedule-a0KR200000MuXmDMAV\">\r\n                                        <div class=\"left\">\r\n                                            <div class=\"ws-header\">\r\n                                                <div class=\"ws-where\">\r\n                                                    <div class=\"ws-tipo upper\">\r\n                                                        Content Program                                                    <\/div>\r\n                                                    <div class=\"ws-sala\"\r\n                                                         style=\"background-color: #295CA9\">\r\n                                                        <span>Blue&nbspRoom&nbsp<\/span>                                                    <\/div>\r\n                                                <\/div>\r\n                                                <div class=\"ws-when\">\r\n                                                    <div class=\"ws-day\">\r\n                                                        Thursday 16<sup>th<\/sup> <i\r\n                                                                class=\"fa fa-calendar-alt\" aria-hidden=\"true\"><\/i>\r\n                                                    <\/div>\r\n                                                    <div class=\"ws-hrs\">\r\n                                                        9.30 AM - 11.00 AM                                                        <i class=\"fa fa-clock\" aria-hidden=\"true\"><\/i>\r\n                                                    <\/div>\r\n                                                    <div class=\"ws-seats\" style=\"display: none;\">\r\n                                                        Seats: 246 <i class=\"fa fa-user-alt\" aria-hidden=\"true\"><\/i>\r\n                                                    <\/div>\r\n                                                <\/div>\r\n                                            <\/div>\r\n                                            <div class=\"title\">\r\n                                                <div class=\"puntata\">Al ritmo del post vendita: efficienza operativa per affrontare i cambiamenti di<\/div>\r\n                                                Keeping pace with after-sales: driving operational efficiency in a shifting market                                            <\/div>\r\n                                            <div class=\"ws-desc\">\r\n                                                Trends, responses, and the electric vehicle wildcard                                            <\/div>\r\n\r\n                                                                                        <div class=\"ws-paths\">\r\n                                                                                                                                            <\/div>\r\n                                            <div class=\"ws-footer\">\r\n                                                                                                                                                    <div class=\"ws-logo\">\r\n                                                        <img decoding=\"async\" src=\"https:\/\/quintegia.file.force.com\/servlet\/servlet.ImageServer?id=0150Y0000021H9O&oid=00D0Y000000qKtg&lastMod=1520330218000\" alt=\"Loaging logo...\">\r\n                                                    <\/div>\r\n                                                                                            <\/div>\r\n                                        <\/div>\r\n                                    <\/div>\r\n                                <\/div>\r\n                                                                                            <div class=\"schedule-item companies'_meetings\">\r\n                                    <div class=\"ws schedule-item-inner follow-link\"\r\n                                         style=\"background-color: #EFEFEF1;\r\n                                                 border-width: 2\"\r\n                                         data-link=\"https:\/\/www.serviceday.it\/\/en\/content-program\/agenda-2025\/#schedule-a0KR200000Uja7hMAB\">\r\n                                        <div class=\"left\">\r\n                                            <div class=\"ws-header\">\r\n                                                <div class=\"ws-where\">\r\n                                                    <div class=\"ws-tipo upper\">\r\n                                                        Companies' Meetings                                                    <\/div>\r\n                                                    <div class=\"ws-sala\"\r\n                                                         style=\"background-color: #5d5d5d\">\r\n                                                        <span>Auditorium&nbspVerdi&nbsp|&nbsp-&nbsp<\/span><span>1&nbspFloor&nbsp<\/span>                                                    <\/div>\r\n                                                <\/div>\r\n                                                <div class=\"ws-when\">\r\n                                                    <div class=\"ws-day\">\r\n                                                        Friday 17<sup>th<\/sup> <i\r\n                                                                class=\"fa fa-calendar-alt\" aria-hidden=\"true\"><\/i>\r\n                                                    <\/div>\r\n                                                    <div class=\"ws-hrs\">\r\n                                                        10.45 AM - 11.30 AM                                                        <i class=\"fa fa-clock\" aria-hidden=\"true\"><\/i>\r\n                                                    <\/div>\r\n                                                    <div class=\"ws-seats\" style=\"display: none;\">\r\n                                                        Seats: 371 <i class=\"fa fa-user-alt\" aria-hidden=\"true\"><\/i>\r\n                                                    <\/div>\r\n                                                <\/div>\r\n                                            <\/div>\r\n                                            <div class=\"title\">\r\n                                                <div class=\"puntata\">AsConAuto<\/div>\r\n                                                AsConAuto: connections that generate value                                            <\/div>\r\n                                            <div class=\"ws-desc\">\r\n                                                Event organized by <strong>AsConAuto<\/strong>                                            <\/div>\r\n\r\n                                                                                        <div class=\"ws-paths\">\r\n                                                                                                                                            <\/div>\r\n                                            <div class=\"ws-footer\">\r\n                                                                                                    <div class=\"ws-translations\">\r\n                                                                                                                    <img decoding=\"async\" src=\"https:\/\/www.serviceday.it\/wp-content\/plugins\/q_plugin_2\/assets\/images\/flags\/it.png\" alt=\"IT\">\r\n                                                                                                            <\/div>\r\n                                                                                                                                                    <div class=\"ws-logo\">\r\n                                                        <img decoding=\"async\" src=\"https:\/\/quintegia.file.force.com\/servlet\/servlet.ImageServer?id=0151n000003B6CT&oid=00D0Y000000qKtg&lastMod=1630052486000\" alt=\"Loaging logo...\">\r\n                                                    <\/div>\r\n                                                                                            <\/div>\r\n                                        <\/div>\r\n                                    <\/div>\r\n                                <\/div>\r\n                                                                                            <div class=\"schedule-item workshop\">\r\n                                    <div class=\"ws schedule-item-inner follow-link\"\r\n                                         style=\"background-color: #EFEFEF1;\r\n                                                 border-width: 2\"\r\n                                         data-link=\"https:\/\/www.serviceday.it\/\/en\/content-program\/agenda-2025\/#schedule-a0KR200000NSlmlMAD\">\r\n                                        <div class=\"left\">\r\n                                            <div class=\"ws-header\">\r\n                                                <div class=\"ws-where\">\r\n                                                    <div class=\"ws-tipo upper\">\r\n                                                        Content Program                                                    <\/div>\r\n                                                    <div class=\"ws-sala\"\r\n                                                         style=\"background-color: #5d5d5d\">\r\n                                                        <span>Auditorium&nbspVerdi&nbsp|&nbsp-&nbsp<\/span><span>1&nbspFloor&nbsp<\/span>                                                    <\/div>\r\n                                                <\/div>\r\n                                                <div class=\"ws-when\">\r\n                                                    <div class=\"ws-day\">\r\n                                                        Friday 17<sup>th<\/sup> <i\r\n                                                                class=\"fa fa-calendar-alt\" aria-hidden=\"true\"><\/i>\r\n                                                    <\/div>\r\n                                                    <div class=\"ws-hrs\">\r\n                                                        2.30 PM - 3.30 PM                                                        <i class=\"fa fa-clock\" aria-hidden=\"true\"><\/i>\r\n                                                    <\/div>\r\n                                                    <div class=\"ws-seats\" style=\"display: none;\">\r\n                                                        Seats: 491 <i class=\"fa fa-user-alt\" aria-hidden=\"true\"><\/i>\r\n                                                    <\/div>\r\n                                                <\/div>\r\n                                            <\/div>\r\n                                            <div class=\"title\">\r\n                                                <div class=\"puntata\">Riparatori indipendenti nell\u2019era delle auto connesse e SERMI<\/div>\r\n                                                Independent repairers in the age of connected vehicles and SERMI                                            <\/div>\r\n                                            <div class=\"ws-desc\">\r\n                                                Key updates on access, rights, and compliance for future-ready operations                                            <\/div>\r\n\r\n                                                                                        <div class=\"ws-paths\">\r\n                                                                                                                                            <\/div>\r\n                                            <div class=\"ws-footer\">\r\n                                                                                                                                                    <div class=\"ws-logo\">\r\n                                                        <img decoding=\"async\" src=\"https:\/\/quintegia.file.force.com\/servlet\/servlet.ImageServer?id=0150Y0000021H9O&oid=00D0Y000000qKtg&lastMod=1520330218000\" alt=\"Loaging logo...\">\r\n                                                    <\/div>\r\n                                                                                            <\/div>\r\n                                        <\/div>\r\n                                    <\/div>\r\n                                <\/div>\r\n                                                                        <\/div>\r\n                <\/div>\r\n            <\/div>\r\n                    <div id=\"speaker_a0DR200000EenLJMAZ\" data-id=\"a0DR200000EenLJMAZ\"\r\n                 class=\"speaker-item isotope-item clickable searchable\"\r\n                 data-filter=\"{&quot;firstName&quot;:&quot;Fabio&quot;,&quot;lastName&quot;:&quot;Repossi&quot;,&quot;companyName&quot;:&quot;SAL&quot;,&quot;extraCompanyName&quot;:null,&quot;fullName&quot;:&quot;Fabio Repossi&quot;}\">\r\n                <div class=\"speaker-item-inner isotope-item-inner\">\r\n                    <div class=\"left\">\r\n                        <img decoding=\"async\" class=\"speaker-photo\" src=\"https:\/\/quintegia.my.salesforce.com\/servlet\/servlet.ImageServer?id=015R200000GiI9h&oid=00D0Y000000qKtg&lastMod=1758815538000\" alt=\"Fabio Repossi\"\/>\r\n                        <div class=\"name-role-container\">\r\n                            <div class=\"speaker-name\">\r\n                                Fabio Repossi                            <\/div>\r\n                                                            <div class=\"speaker-role-container\">\r\n                                                                            <span class=\"speakerRole\">Fleet Specialist,<\/span>\r\n                                                                                                                <span class=\"speakerCompany\">SAL<\/span>\r\n                                                                    <\/div>\r\n                                                                                <\/div>\r\n                    <\/div>\r\n                    <div class=\"right not-clickable\">\r\n                        <div class=\"name-role-container\">\r\n                            <div class=\"sponsor-item-inner\">\r\n                                                                    <div class=\"soc-ico\">\r\n                                                                                    <a title=\"Linkedin\" target=\"_blank\"\r\n                                               href=\"https:\/\/www.linkedin.com\/in\/fabiorepossi1\/\"\r\n                                               class=\"sp-social linkedin\"><span\r\n                                                        class=\"fab fa-linkedin\"><\/span><\/a>\r\n                                                                            <\/div>\r\n                                                            <\/div>\r\n                            <div class=\"speaker-name\">\r\n                                Fabio Repossi                            <\/div>\r\n                                                            <div>\r\n                                                                            <span class=\"speakerRole\">Fleet Specialist,<\/span>\r\n                                                                                                                <span class=\"speakerCompany\">SAL<\/span>\r\n                                                                    <\/div>\r\n                                                                                <\/div>\r\n                                                    <div class=\"speaker-description\">\r\n                                Fabio Repossi began his career in the automotive sector in the 1990s, working in his family's workshop in the Milan area. Since then, he has been responsible for service management and operational organization within the company. He joined SAL in 2018 as a Fleet Specialist, personally managing relations with workshops, body shops, and tire dealers for around 100 company vehicles, including some weighing over 35 quintals.\r\nHe works to optimize procedures and implement processes for introducing innovative services.\r\nAs part of his skills development, Fabio attended a continuing education course at the University of Bologna, which enabled him to obtain the Fleet and Mobility Manager certificate. He continues to update his skills by attending courses promoted by AIAGA \u2013 Associazione Acquirenti e Gestori Auto Aziendali (Association of Corporate Car Purchasers and Managers), of which he is currently a Board Member.                            <\/div>\r\n                        \r\n                                                                                    <h5 class=\"speaker-speaker-in\">Speaker in<\/h5>\r\n                            \r\n                                                                                                                        <div class=\"schedule-item workshop\">\r\n                                    <div class=\"ws schedule-item-inner follow-link\"\r\n                                         style=\"background-color: #EFEFEF1;\r\n                                                 border-width: 2\"\r\n                                         data-link=\"https:\/\/www.serviceday.it\/\/en\/content-program\/agenda-2025\/#schedule-a0KR200000MuiksMAB\">\r\n                                        <div class=\"left\">\r\n                                            <div class=\"ws-header\">\r\n                                                <div class=\"ws-where\">\r\n                                                    <div class=\"ws-tipo upper\">\r\n                                                        Content Program                                                    <\/div>\r\n                                                    <div class=\"ws-sala\"\r\n                                                         style=\"background-color: #5d5d5d\">\r\n                                                        <span>Auditorium&nbspVerdi&nbsp|&nbsp-&nbsp<\/span><span>1&nbspFloor&nbsp<\/span>                                                    <\/div>\r\n                                                <\/div>\r\n                                                <div class=\"ws-when\">\r\n                                                    <div class=\"ws-day\">\r\n                                                        Thursday 16<sup>th<\/sup> <i\r\n                                                                class=\"fa fa-calendar-alt\" aria-hidden=\"true\"><\/i>\r\n                                                    <\/div>\r\n                                                    <div class=\"ws-hrs\">\r\n                                                        12.00 PM - 1.00 PM                                                        <i class=\"fa fa-clock\" aria-hidden=\"true\"><\/i>\r\n                                                    <\/div>\r\n                                                    <div class=\"ws-seats\" style=\"display: none;\">\r\n                                                        Seats: 450 <i class=\"fa fa-user-alt\" aria-hidden=\"true\"><\/i>\r\n                                                    <\/div>\r\n                                                <\/div>\r\n                                            <\/div>\r\n                                            <div class=\"title\">\r\n                                                <div class=\"puntata\">Il puzzle delle flotte: ruoli, tensioni e strategie condivise<\/div>\r\n                                                The fleet equation: roles, challenges, and shared strategic approaches                                            <\/div>\r\n                                            <div class=\"ws-desc\">\r\n                                                Working toward a more balanced and cooperative model                                            <\/div>\r\n\r\n                                                                                        <div class=\"ws-paths\">\r\n                                                                                                                                            <\/div>\r\n                                            <div class=\"ws-footer\">\r\n                                                                                                                                                    <div class=\"ws-logo\">\r\n                                                        <img decoding=\"async\" src=\"https:\/\/quintegia.file.force.com\/servlet\/servlet.ImageServer?id=0150Y0000021H9O&oid=00D0Y000000qKtg&lastMod=1520330218000\" alt=\"Loaging logo...\">\r\n                                                    <\/div>\r\n                                                                                            <\/div>\r\n                                        <\/div>\r\n                                    <\/div>\r\n                                <\/div>\r\n                                                                        <\/div>\r\n                <\/div>\r\n            <\/div>\r\n                    <div id=\"speaker_a0DR200000ELD73MAH\" data-id=\"a0DR200000ELD73MAH\"\r\n                 class=\"speaker-item isotope-item clickable searchable\"\r\n                 data-filter=\"{&quot;firstName&quot;:&quot;Manuel&quot;,&quot;lastName&quot;:&quot;Giuggioli&quot;,&quot;companyName&quot;:&quot;Buferauto&quot;,&quot;extraCompanyName&quot;:null,&quot;fullName&quot;:&quot;Manuel Giuggioli&quot;}\">\r\n                <div class=\"speaker-item-inner isotope-item-inner\">\r\n                    <div class=\"left\">\r\n                        <img decoding=\"async\" class=\"speaker-photo\" src=\"https:\/\/quintegia.my.salesforce.com\/servlet\/servlet.ImageServer?id=015R200000EI7qz&oid=00D0Y000000qKtg&lastMod=1753094120000\" alt=\"Manuel Giuggioli\"\/>\r\n                        <div class=\"name-role-container\">\r\n                            <div class=\"speaker-name\">\r\n                                Manuel Giuggioli                            <\/div>\r\n                                                            <div class=\"speaker-role-container\">\r\n                                                                            <span class=\"speakerRole\">Managing Partner,<\/span>\r\n                                                                                                                <span class=\"speakerCompany\">Buferauto<\/span>\r\n                                                                    <\/div>\r\n                                                                                <\/div>\r\n                    <\/div>\r\n                    <div class=\"right not-clickable\">\r\n                        <div class=\"name-role-container\">\r\n                            <div class=\"sponsor-item-inner\">\r\n                                                            <\/div>\r\n                            <div class=\"speaker-name\">\r\n                                Manuel Giuggioli                            <\/div>\r\n                                                            <div>\r\n                                                                            <span class=\"speakerRole\">Managing Partner,<\/span>\r\n                                                                                                                <span class=\"speakerCompany\">Buferauto<\/span>\r\n                                                                    <\/div>\r\n                                                                                <\/div>\r\n                                                    <div class=\"speaker-description\">\r\n                                Manuel Giuggioli is Managing Partner of Buferauto, a benchmark company in the authorized body shop industry. Buferauto stands for technical excellence and uniqueness in the national arena, with 13 official Authorized Service mandates, including BMW, Mini, Jaguar and Land Rover. The company is one of six in Italy certified for structural carbon repairs and among three in Tuscany authorized on aluminum and special steels.                            <\/div>\r\n                        \r\n                                                                                    <h5 class=\"speaker-speaker-in\">Speaker in<\/h5>\r\n                            \r\n                                                                                                                        <div class=\"schedule-item workshop\">\r\n                                    <div class=\"ws schedule-item-inner follow-link\"\r\n                                         style=\"background-color: #EFEFEF1;\r\n                                                 border-width: 2\"\r\n                                         data-link=\"https:\/\/www.serviceday.it\/\/en\/content-program\/agenda-2025\/#schedule-a0KR200000NUcH7MAL\">\r\n                                        <div class=\"left\">\r\n                                            <div class=\"ws-header\">\r\n                                                <div class=\"ws-where\">\r\n                                                    <div class=\"ws-tipo upper\">\r\n                                                        Content Program                                                    <\/div>\r\n                                                    <div class=\"ws-sala\"\r\n                                                         style=\"background-color: #5d5d5d\">\r\n                                                        <span>Auditorium&nbspVerdi&nbsp|&nbsp-&nbsp<\/span><span>1&nbspFloor&nbsp<\/span>                                                    <\/div>\r\n                                                <\/div>\r\n                                                <div class=\"ws-when\">\r\n                                                    <div class=\"ws-day\">\r\n                                                        Friday 17<sup>th<\/sup> <i\r\n                                                                class=\"fa fa-calendar-alt\" aria-hidden=\"true\"><\/i>\r\n                                                    <\/div>\r\n                                                    <div class=\"ws-hrs\">\r\n                                                        12.00 PM - 1.00 PM                                                        <i class=\"fa fa-clock\" aria-hidden=\"true\"><\/i>\r\n                                                    <\/div>\r\n                                                    <div class=\"ws-seats\" style=\"display: none;\">\r\n                                                        Seats: 444 <i class=\"fa fa-user-alt\" aria-hidden=\"true\"><\/i>\r\n                                                    <\/div>\r\n                                                <\/div>\r\n                                            <\/div>\r\n                                            <div class=\"title\">\r\n                                                <div class=\"puntata\">Ridurre gli sprechi per aumentare la redditivit\u00e0<\/div>\r\n                                                Reducing waste to improve profitability                                            <\/div>\r\n                                            <div class=\"ws-desc\">\r\n                                                Operational strategies for independents to optimize margins without increasing resources                                            <\/div>\r\n\r\n                                                                                        <div class=\"ws-paths\">\r\n                                                                                                                                            <\/div>\r\n                                            <div class=\"ws-footer\">\r\n                                                                                                                                                    <div class=\"ws-logo\">\r\n                                                        <img decoding=\"async\" src=\"https:\/\/quintegia.file.force.com\/servlet\/servlet.ImageServer?id=0150Y0000021H9O&oid=00D0Y000000qKtg&lastMod=1520330218000\" alt=\"Loaging logo...\">\r\n                                                    <\/div>\r\n                                                                                            <\/div>\r\n                                        <\/div>\r\n                                    <\/div>\r\n                                <\/div>\r\n                                                                        <\/div>\r\n                <\/div>\r\n            <\/div>\r\n                    <div id=\"speaker_a0DR200000EBzCzMAL\" data-id=\"a0DR200000EBzCzMAL\"\r\n                 class=\"speaker-item isotope-item clickable searchable\"\r\n                 data-filter=\"{&quot;firstName&quot;:&quot;Matteo&quot;,&quot;lastName&quot;:&quot;Soncini&quot;,&quot;companyName&quot;:&quot;Autoclub&quot;,&quot;extraCompanyName&quot;:null,&quot;fullName&quot;:&quot;Matteo Soncini&quot;}\">\r\n                <div class=\"speaker-item-inner isotope-item-inner\">\r\n                    <div class=\"left\">\r\n                        <img decoding=\"async\" class=\"speaker-photo\" src=\"https:\/\/quintegia.file.force.com\/servlet\/servlet.ImageServer?id=015R2000009fdMn&oid=00D0Y000000qKtg&lastMod=1742481276000\" alt=\"Matteo Soncini\"\/>\r\n                        <div class=\"name-role-container\">\r\n                            <div class=\"speaker-name\">\r\n                                Matteo Soncini                            <\/div>\r\n                                                            <div class=\"speaker-role-container\">\r\n                                                                            <span class=\"speakerRole\">General Manager,<\/span>\r\n                                                                                                                <span class=\"speakerCompany\">Autoclub<\/span>\r\n                                                                    <\/div>\r\n                                                                                <\/div>\r\n                    <\/div>\r\n                    <div class=\"right not-clickable\">\r\n                        <div class=\"name-role-container\">\r\n                            <div class=\"sponsor-item-inner\">\r\n                                                                    <div class=\"soc-ico\">\r\n                                                                            <\/div>\r\n                                                            <\/div>\r\n                            <div class=\"speaker-name\">\r\n                                Matteo Soncini                            <\/div>\r\n                                                            <div>\r\n                                                                            <span class=\"speakerRole\">General Manager,<\/span>\r\n                                                                                                                <span class=\"speakerCompany\">Autoclub<\/span>\r\n                                                                    <\/div>\r\n                                                                                <\/div>\r\n                                                    <div class=\"speaker-description\">\r\n                                Matteo Soncini is General Manager of Autoclub SPA, a reference reality in the premium and luxury automotive sector, official dealer of BMW, MINI, MASERATI, VOLVO, POLESTAR, LYNK & CO, BMW MOTORRAD and LOTUS. With more than 10 years of management experience, he leads a team of more than 260 employees in 9 operating locations. His strategy is focused on innovation and business transformation into a Mobility Service of excellence, integrating new technologies and artificial intelligence to optimize reputation and profitability. He strongly believes in the value of teamwork and people synergy as a key lever for success. Visionary, pragmatic and with structured leadership.                            <\/div>\r\n                        \r\n                                                                                    <h5 class=\"speaker-speaker-in\">Speaker in<\/h5>\r\n                            \r\n                                                                                                                        <div class=\"schedule-item workshop\">\r\n                                    <div class=\"ws schedule-item-inner follow-link\"\r\n                                         style=\"background-color: #EFEFEF1;\r\n                                                 border-width: 2\"\r\n                                         data-link=\"https:\/\/www.serviceday.it\/\/en\/content-program\/agenda-2025\/#schedule-a0KR200000NFZxtMAH\">\r\n                                        <div class=\"left\">\r\n                                            <div class=\"ws-header\">\r\n                                                <div class=\"ws-where\">\r\n                                                    <div class=\"ws-tipo upper\">\r\n                                                        Content Program                                                    <\/div>\r\n                                                    <div class=\"ws-sala\"\r\n                                                         style=\"background-color: #295CA9\">\r\n                                                        <span>Blue&nbspRoom&nbsp<\/span>                                                    <\/div>\r\n                                                <\/div>\r\n                                                <div class=\"ws-when\">\r\n                                                    <div class=\"ws-day\">\r\n                                                        Friday 17<sup>th<\/sup> <i\r\n                                                                class=\"fa fa-calendar-alt\" aria-hidden=\"true\"><\/i>\r\n                                                    <\/div>\r\n                                                    <div class=\"ws-hrs\">\r\n                                                        12.00 PM - 1.00 PM                                                        <i class=\"fa fa-clock\" aria-hidden=\"true\"><\/i>\r\n                                                    <\/div>\r\n                                                    <div class=\"ws-seats\" style=\"display: none;\">\r\n                                                        Seats: 570 <i class=\"fa fa-user-alt\" aria-hidden=\"true\"><\/i>\r\n                                                    <\/div>\r\n                                                <\/div>\r\n                                            <\/div>\r\n                                            <div class=\"title\">\r\n                                                <div class=\"puntata\">Ecosistema dealer: estendere il proprio perimetro d\u2019azione<\/div>\r\n                                                The evolving dealer ecosystem: expanding the scope of services                                            <\/div>\r\n                                            <div class=\"ws-desc\">\r\n                                                Integrating ancillary services to meet modern customer expectations                                            <\/div>\r\n\r\n                                                                                        <div class=\"ws-paths\">\r\n                                                                                                                                            <\/div>\r\n                                            <div class=\"ws-footer\">\r\n                                                                                                                                                    <div class=\"ws-logo\">\r\n                                                        <img decoding=\"async\" src=\"https:\/\/quintegia.file.force.com\/servlet\/servlet.ImageServer?id=0150Y0000021H9O&oid=00D0Y000000qKtg&lastMod=1520330218000\" alt=\"Loaging logo...\">\r\n                                                    <\/div>\r\n                                                                                            <\/div>\r\n                                        <\/div>\r\n                                    <\/div>\r\n                                <\/div>\r\n                                                                        <\/div>\r\n                <\/div>\r\n            <\/div>\r\n                    <div id=\"speaker_a0DR200000EH40jMAD\" data-id=\"a0DR200000EH40jMAD\"\r\n                 class=\"speaker-item isotope-item clickable searchable\"\r\n                 data-filter=\"{&quot;firstName&quot;:&quot;Roberto&quot;,&quot;lastName&quot;:&quot;Scarabel&quot;,&quot;companyName&quot;:&quot;AsConAuto&quot;,&quot;extraCompanyName&quot;:null,&quot;fullName&quot;:&quot;Roberto Scarabel&quot;}\">\r\n                <div class=\"speaker-item-inner isotope-item-inner\">\r\n                    <div class=\"left\">\r\n                        <img decoding=\"async\" class=\"speaker-photo\" src=\"https:\/\/quintegia.my.salesforce.com\/servlet\/servlet.ImageServer?id=015R200000EQtLl&oid=00D0Y000000qKtg&lastMod=1753359376000\" alt=\"Roberto Scarabel\"\/>\r\n                        <div class=\"name-role-container\">\r\n                            <div class=\"speaker-name\">\r\n                                Roberto Scarabel                            <\/div>\r\n                                                            <div class=\"speaker-role-container\">\r\n                                                                            <span class=\"speakerRole\">President,<\/span>\r\n                                                                                                                <span class=\"speakerCompany\">AsConAuto<\/span>\r\n                                                                    <\/div>\r\n                                                                                <\/div>\r\n                    <\/div>\r\n                    <div class=\"right not-clickable\">\r\n                        <div class=\"name-role-container\">\r\n                            <div class=\"sponsor-item-inner\">\r\n                                                            <\/div>\r\n                            <div class=\"speaker-name\">\r\n                                Roberto Scarabel                            <\/div>\r\n                                                            <div>\r\n                                                                            <span class=\"speakerRole\">President,<\/span>\r\n                                                                                                                <span class=\"speakerCompany\">AsConAuto<\/span>\r\n                                                                    <\/div>\r\n                                                                                <\/div>\r\n                                                    <div class=\"speaker-description\">\r\n                                President AsConAuto (Associazione Consorzi Concessionari Autoveicoli), Europe's largest active distributor of original spare parts and since 2024 vice-president of Federauto and member of the Executive Committee in office until 2027. Before joining the family business full-time in 1990, he worked at the London office of Banca Commerciale Italiana, in the City at the Broker Investigation office. \r\n<br\/>\r\n<br\/>\r\nUpon joining Scarabel Spa he performs as his first assignment to develop Business Management to become Porsche brand manager in 1993. He then followed the economic-financial planning and subsequent organizational development of Euganea Motori, Alemagna Motori, Auto Technik, Garage S\u00fcdtirol, Horizon Automotive NE and other Group businesses. Today, the Scarabel Group represents the Audi, Volkswagen, Seat, Cupra, VW Commercial Vehicles, Ducati, Aprilia, Moto Guzzi, Royal Enfield, and Aixam brands in a total of 14 locations in the Automotive sector. Currently, Roberto Scarabel is sole director of the family-owned group. \r\n<br\/>\r\nDegree in Business Administration, with a legal focus, from the University of Venice C\u00e0 Foscari with the Thesis \u201cEconomic and Organizational Problems in the Commercial Distribution of Automobiles\u201d and supervisor the very clear Professor Giuseppe Volpato, founding partner of Quintegia.                            <\/div>\r\n                        \r\n                                                                                    <h5 class=\"speaker-speaker-in\">Speaker in<\/h5>\r\n                            \r\n                                                                                                                        <div class=\"schedule-item workshop\">\r\n                                    <div class=\"ws schedule-item-inner follow-link\"\r\n                                         style=\"background-color: #EFEFEF1;\r\n                                                 border-width: 2\"\r\n                                         data-link=\"https:\/\/www.serviceday.it\/\/en\/content-program\/agenda-2025\/#schedule-a0KR200000MuXmDMAV\">\r\n                                        <div class=\"left\">\r\n                                            <div class=\"ws-header\">\r\n                                                <div class=\"ws-where\">\r\n                                                    <div class=\"ws-tipo upper\">\r\n                                                        Content Program                                                    <\/div>\r\n                                                    <div class=\"ws-sala\"\r\n                                                         style=\"background-color: #295CA9\">\r\n                                                        <span>Blue&nbspRoom&nbsp<\/span>                                                    <\/div>\r\n                                                <\/div>\r\n                                                <div class=\"ws-when\">\r\n                                                    <div class=\"ws-day\">\r\n                                                        Thursday 16<sup>th<\/sup> <i\r\n                                                                class=\"fa fa-calendar-alt\" aria-hidden=\"true\"><\/i>\r\n                                                    <\/div>\r\n                                                    <div class=\"ws-hrs\">\r\n                                                        9.30 AM - 11.00 AM                                                        <i class=\"fa fa-clock\" aria-hidden=\"true\"><\/i>\r\n                                                    <\/div>\r\n                                                    <div class=\"ws-seats\" style=\"display: none;\">\r\n                                                        Seats: 246 <i class=\"fa fa-user-alt\" aria-hidden=\"true\"><\/i>\r\n                                                    <\/div>\r\n                                                <\/div>\r\n                                            <\/div>\r\n                                            <div class=\"title\">\r\n                                                <div class=\"puntata\">Al ritmo del post vendita: efficienza operativa per affrontare i cambiamenti di<\/div>\r\n                                                Keeping pace with after-sales: driving operational efficiency in a shifting market                                            <\/div>\r\n                                            <div class=\"ws-desc\">\r\n                                                Trends, responses, and the electric vehicle wildcard                                            <\/div>\r\n\r\n                                                                                        <div class=\"ws-paths\">\r\n                                                                                                                                            <\/div>\r\n                                            <div class=\"ws-footer\">\r\n                                                                                                                                                    <div class=\"ws-logo\">\r\n                                                        <img decoding=\"async\" src=\"https:\/\/quintegia.file.force.com\/servlet\/servlet.ImageServer?id=0150Y0000021H9O&oid=00D0Y000000qKtg&lastMod=1520330218000\" alt=\"Loaging logo...\">\r\n                                                    <\/div>\r\n                                                                                            <\/div>\r\n                                        <\/div>\r\n                                    <\/div>\r\n                                <\/div>\r\n                                                                                            <div class=\"schedule-item companies'_meetings\">\r\n                                    <div class=\"ws schedule-item-inner follow-link\"\r\n                                         style=\"background-color: #EFEFEF1;\r\n                                                 border-width: 2\"\r\n                                         data-link=\"https:\/\/www.serviceday.it\/\/en\/content-program\/agenda-2025\/#schedule-a0KR200000Uja7hMAB\">\r\n                                        <div class=\"left\">\r\n                                            <div class=\"ws-header\">\r\n                                                <div class=\"ws-where\">\r\n                                                    <div class=\"ws-tipo upper\">\r\n                                                        Companies' Meetings                                                    <\/div>\r\n                                                    <div class=\"ws-sala\"\r\n                                                         style=\"background-color: #5d5d5d\">\r\n                                                        <span>Auditorium&nbspVerdi&nbsp|&nbsp-&nbsp<\/span><span>1&nbspFloor&nbsp<\/span>                                                    <\/div>\r\n                                                <\/div>\r\n                                                <div class=\"ws-when\">\r\n                                                    <div class=\"ws-day\">\r\n                                                        Friday 17<sup>th<\/sup> <i\r\n                                                                class=\"fa fa-calendar-alt\" aria-hidden=\"true\"><\/i>\r\n                                                    <\/div>\r\n                                                    <div class=\"ws-hrs\">\r\n                                                        10.45 AM - 11.30 AM                                                        <i class=\"fa fa-clock\" aria-hidden=\"true\"><\/i>\r\n                                                    <\/div>\r\n                                                    <div class=\"ws-seats\" style=\"display: none;\">\r\n                                                        Seats: 371 <i class=\"fa fa-user-alt\" aria-hidden=\"true\"><\/i>\r\n                                                    <\/div>\r\n                                                <\/div>\r\n                                            <\/div>\r\n                                            <div class=\"title\">\r\n                                                <div class=\"puntata\">AsConAuto<\/div>\r\n                                                AsConAuto: connections that generate value                                            <\/div>\r\n                                            <div class=\"ws-desc\">\r\n                                                Event organized by <strong>AsConAuto<\/strong>                                            <\/div>\r\n\r\n                                                                                        <div class=\"ws-paths\">\r\n                                                                                                                                            <\/div>\r\n                                            <div class=\"ws-footer\">\r\n                                                                                                    <div class=\"ws-translations\">\r\n                                                                                                                    <img decoding=\"async\" src=\"https:\/\/www.serviceday.it\/wp-content\/plugins\/q_plugin_2\/assets\/images\/flags\/it.png\" alt=\"IT\">\r\n                                                                                                            <\/div>\r\n                                                                                                                                                    <div class=\"ws-logo\">\r\n                                                        <img decoding=\"async\" src=\"https:\/\/quintegia.file.force.com\/servlet\/servlet.ImageServer?id=0151n000003B6CT&oid=00D0Y000000qKtg&lastMod=1630052486000\" alt=\"Loaging logo...\">\r\n                                                    <\/div>\r\n                                                                                            <\/div>\r\n                                        <\/div>\r\n                                    <\/div>\r\n                                <\/div>\r\n                                                                        <\/div>\r\n                <\/div>\r\n            <\/div>\r\n                    <div id=\"speaker_a0DR200000DZEFGMA5\" data-id=\"a0DR200000DZEFGMA5\"\r\n                 class=\"speaker-item isotope-item clickable searchable\"\r\n                 data-filter=\"{&quot;firstName&quot;:&quot;Alex&quot;,&quot;lastName&quot;:&quot;Fava&quot;,&quot;companyName&quot;:&quot;Quintegia&quot;,&quot;extraCompanyName&quot;:null,&quot;fullName&quot;:&quot;Alex Fava&quot;}\">\r\n                <div class=\"speaker-item-inner isotope-item-inner\">\r\n                    <div class=\"left\">\r\n                        <img decoding=\"async\" class=\"speaker-photo\" src=\"https:\/\/quintegia.file.force.com\/servlet\/servlet.ImageServer?id=01507000001Gtzp&oid=00D0Y000000qKtg&lastMod=1679993245000\" alt=\"Alex Fava\"\/>\r\n                        <div class=\"name-role-container\">\r\n                            <div class=\"speaker-name\">\r\n                                Alex Fava                            <\/div>\r\n                                                            <div class=\"speaker-role-container\">\r\n                                                                            <span class=\"speakerRole\">Research Manager & Digital Expert,<\/span>\r\n                                                                                                                <span class=\"speakerCompany\">Quintegia<\/span>\r\n                                                                    <\/div>\r\n                                                                                <\/div>\r\n                    <\/div>\r\n                    <div class=\"right not-clickable\">\r\n                        <div class=\"name-role-container\">\r\n                            <div class=\"sponsor-item-inner\">\r\n                                                                    <div class=\"soc-ico\">\r\n                                                                                    <a title=\"Linkedin\" target=\"_blank\"\r\n                                               href=\"www.linkedin.com\/in\/alexfava2289\"\r\n                                               class=\"sp-social linkedin\"><span\r\n                                                        class=\"fab fa-linkedin\"><\/span><\/a>\r\n                                                                            <\/div>\r\n                                                            <\/div>\r\n                            <div class=\"speaker-name\">\r\n                                Alex Fava                            <\/div>\r\n                                                            <div>\r\n                                                                            <span class=\"speakerRole\">Research Manager & Digital Expert,<\/span>\r\n                                                                                                                <span class=\"speakerCompany\">Quintegia<\/span>\r\n                                                                    <\/div>\r\n                                                                                <\/div>\r\n                                                    <div class=\"speaker-description\">\r\n                                Graduated in Statistics and Information Technology for Business Management, he continued his studies at Ca' Foscari University of Venice obtaining a master degree in Economic and Business Development. After some postgraduate training courses and experience abroad as a consultant, he started working at Quintegia in 2016 with focus in automotive research activities. He works as a consultant for automakers and specializes in assessment projects in the digital area of distribution networks and optimization of sales and post-sales processes.                            <\/div>\r\n                        \r\n                                                                                    <h5 class=\"speaker-speaker-in\">Speaker in<\/h5>\r\n                            \r\n                                                                                                                        <div class=\"schedule-item workshop\">\r\n                                    <div class=\"ws schedule-item-inner follow-link\"\r\n                                         style=\"background-color: #EFEFEF1;\r\n                                                 border-width: 2\"\r\n                                         data-link=\"https:\/\/www.serviceday.it\/\/en\/content-program\/agenda-2025\/#schedule-a0KR200000MuizNMAR\">\r\n                                        <div class=\"left\">\r\n                                            <div class=\"ws-header\">\r\n                                                <div class=\"ws-where\">\r\n                                                    <div class=\"ws-tipo upper\">\r\n                                                        Content Program                                                    <\/div>\r\n                                                    <div class=\"ws-sala\"\r\n                                                         style=\"background-color: #295CA9\">\r\n                                                        <span>Blue&nbspRoom&nbsp<\/span>                                                    <\/div>\r\n                                                <\/div>\r\n                                                <div class=\"ws-when\">\r\n                                                    <div class=\"ws-day\">\r\n                                                        Thursday 16<sup>th<\/sup> <i\r\n                                                                class=\"fa fa-calendar-alt\" aria-hidden=\"true\"><\/i>\r\n                                                    <\/div>\r\n                                                    <div class=\"ws-hrs\">\r\n                                                        3.30 PM - 4.30 PM                                                        <i class=\"fa fa-clock\" aria-hidden=\"true\"><\/i>\r\n                                                    <\/div>\r\n                                                    <div class=\"ws-seats\" style=\"display: none;\">\r\n                                                        Seats: 311 <i class=\"fa fa-user-alt\" aria-hidden=\"true\"><\/i>\r\n                                                    <\/div>\r\n                                                <\/div>\r\n                                            <\/div>\r\n                                            <div class=\"title\">\r\n                                                <div class=\"puntata\">Tre ruoli, un obiettivo: direttore gen, service manager e direttore post-vendita<\/div>\r\n                                                Three roles, one goal: general manager, service manager and after-sales director discuss quality, innovation and customer experience                                            <\/div>\r\n                                            <div class=\"ws-desc\">\r\n                                                Building collaboration through shared goals, trust, and complementary skills\r\n<br\/>\r\n2025 DealerSTAT Service Award                                            <\/div>\r\n\r\n                                                                                        <div class=\"ws-paths\">\r\n                                                                                                                                            <\/div>\r\n                                            <div class=\"ws-footer\">\r\n                                                                                                                                                    <div class=\"ws-logo\">\r\n                                                        <img decoding=\"async\" src=\"https:\/\/quintegia.file.force.com\/servlet\/servlet.ImageServer?id=0150Y0000021H9O&oid=00D0Y000000qKtg&lastMod=1520330218000\" alt=\"Loaging logo...\">\r\n                                                    <\/div>\r\n                                                                                            <\/div>\r\n                                        <\/div>\r\n                                    <\/div>\r\n                                <\/div>\r\n                                                                                            <div class=\"schedule-item workshop\">\r\n                                    <div class=\"ws schedule-item-inner follow-link\"\r\n                                         style=\"background-color: #EFEFEF1;\r\n                                                 border-width: 2\"\r\n                                         data-link=\"https:\/\/www.serviceday.it\/\/en\/content-program\/agenda-2025\/#schedule-a0KR200000NUdwLMAT\">\r\n                                        <div class=\"left\">\r\n                                            <div class=\"ws-header\">\r\n                                                <div class=\"ws-where\">\r\n                                                    <div class=\"ws-tipo upper\">\r\n                                                        Content Program                                                    <\/div>\r\n                                                    <div class=\"ws-sala\"\r\n                                                         style=\"background-color: #5d5d5d\">\r\n                                                        <span>Vivaldi&nbspRoom&nbsp|&nbsp-&nbsp<\/span><span>1&nbspFloor&nbsp<\/span>                                                    <\/div>\r\n                                                <\/div>\r\n                                                <div class=\"ws-when\">\r\n                                                    <div class=\"ws-day\">\r\n                                                        Friday 17<sup>th<\/sup> <i\r\n                                                                class=\"fa fa-calendar-alt\" aria-hidden=\"true\"><\/i>\r\n                                                    <\/div>\r\n                                                    <div class=\"ws-hrs\">\r\n                                                        12.00 PM - 1.00 PM                                                        <i class=\"fa fa-clock\" aria-hidden=\"true\"><\/i>\r\n                                                    <\/div>\r\n                                                    <div class=\"ws-seats\" style=\"display: none;\">\r\n                                                        Seats: 14 <i class=\"fa fa-user-alt\" aria-hidden=\"true\"><\/i>\r\n                                                    <\/div>\r\n                                                <\/div>\r\n                                            <\/div>\r\n                                            <div class=\"title\">\r\n                                                <div class=\"puntata\">Service sovraccarico: il marketing pu\u00f2 fare la differenza<\/div>\r\n                                                Managing service overload: how marketing can support efficiency                                            <\/div>\r\n                                            <div class=\"ws-desc\">\r\n                                                Using customer segmentation to prioritize efforts and improve outcomes                                            <\/div>\r\n\r\n                                                                                        <div class=\"ws-paths\">\r\n                                                                                                                                            <\/div>\r\n                                            <div class=\"ws-footer\">\r\n                                                                                                                                                    <div class=\"ws-logo\">\r\n                                                        <img decoding=\"async\" src=\"https:\/\/quintegia.file.force.com\/servlet\/servlet.ImageServer?id=0150Y0000021H9O&oid=00D0Y000000qKtg&lastMod=1520330218000\" alt=\"Loaging logo...\">\r\n                                                    <\/div>\r\n                                                                                            <\/div>\r\n                                        <\/div>\r\n                                    <\/div>\r\n                                <\/div>\r\n                                                                        <\/div>\r\n                <\/div>\r\n            <\/div>\r\n                    <div id=\"speaker_a0DR200000FhukiMAB\" data-id=\"a0DR200000FhukiMAB\"\r\n                 class=\"speaker-item isotope-item clickable searchable\"\r\n                 data-filter=\"{&quot;firstName&quot;:&quot;Stefano&quot;,&quot;lastName&quot;:&quot;Targa&quot;,&quot;companyName&quot;:&quot;Concessionaria Giovanzana&quot;,&quot;extraCompanyName&quot;:null,&quot;fullName&quot;:&quot;Stefano Targa&quot;}\">\r\n                <div class=\"speaker-item-inner isotope-item-inner\">\r\n                    <div class=\"left\">\r\n                        <img decoding=\"async\" class=\"speaker-photo\" src=\"https:\/\/quintegia.my.salesforce.com\/servlet\/servlet.ImageServer?id=015R200000GiIRR&oid=00D0Y000000qKtg&lastMod=1758815756000\" alt=\"Stefano Targa\"\/>\r\n                        <div class=\"name-role-container\">\r\n                            <div class=\"speaker-name\">\r\n                                Stefano Targa                            <\/div>\r\n                                                            <div class=\"speaker-role-container\">\r\n                                                                            <span class=\"speakerRole\">After Sales & Quality Manager,<\/span>\r\n                                                                                                                <span class=\"speakerCompany\">Concessionaria Giovanzana<\/span>\r\n                                                                    <\/div>\r\n                                                                                <\/div>\r\n                    <\/div>\r\n                    <div class=\"right not-clickable\">\r\n                        <div class=\"name-role-container\">\r\n                            <div class=\"sponsor-item-inner\">\r\n                                                            <\/div>\r\n                            <div class=\"speaker-name\">\r\n                                Stefano Targa                            <\/div>\r\n                                                            <div>\r\n                                                                            <span class=\"speakerRole\">After Sales & Quality Manager,<\/span>\r\n                                                                                                                <span class=\"speakerCompany\">Concessionaria Giovanzana<\/span>\r\n                                                                    <\/div>\r\n                                                                                <\/div>\r\n                                                    <div class=\"speaker-description\">\r\n                                He began his career as a department manager at Lidl, overseeing several stores. In 2002, he joined Sodicam Italia (Renault) as a Commercial Advisor and later as a Business Consultant, managing dealer and workshop clients, e-commerce projects, and technical training. From 2007 to 2021, he served as After Sales & Quality Manager for Renault Italia across various regions in Northern Italy, coordinating dealerships and authorized workshops. He is currently After-Sales Manager at Renault Dacia Enrico Giovanzana, where he oversees workshops, a body shop, and the spare parts warehouse, contributing to the growth of after-sales turnover from \u20ac2.5M to over \u20ac6M.                            <\/div>\r\n                        \r\n                                                                                    <h5 class=\"speaker-speaker-in\">Speaker in<\/h5>\r\n                            \r\n                                                                                                                        <div class=\"schedule-item workshop\">\r\n                                    <div class=\"ws schedule-item-inner follow-link\"\r\n                                         style=\"background-color: #EFEFEF1;\r\n                                                 border-width: 2\"\r\n                                         data-link=\"https:\/\/www.serviceday.it\/\/en\/content-program\/agenda-2025\/#schedule-a0KR200000NUDkBMAX\">\r\n                                        <div class=\"left\">\r\n                                            <div class=\"ws-header\">\r\n                                                <div class=\"ws-where\">\r\n                                                    <div class=\"ws-tipo upper\">\r\n                                                        Content Program                                                    <\/div>\r\n                                                    <div class=\"ws-sala\"\r\n                                                         style=\"background-color: #295CA9\">\r\n                                                        <span>Blue&nbspRoom&nbsp<\/span>                                                    <\/div>\r\n                                                <\/div>\r\n                                                <div class=\"ws-when\">\r\n                                                    <div class=\"ws-day\">\r\n                                                        Friday 17<sup>th<\/sup> <i\r\n                                                                class=\"fa fa-calendar-alt\" aria-hidden=\"true\"><\/i>\r\n                                                    <\/div>\r\n                                                    <div class=\"ws-hrs\">\r\n                                                        2.30 PM - 3.30 PM                                                        <i class=\"fa fa-clock\" aria-hidden=\"true\"><\/i>\r\n                                                    <\/div>\r\n                                                    <div class=\"ws-seats\" style=\"display: none;\">\r\n                                                        Seats: 533 <i class=\"fa fa-user-alt\" aria-hidden=\"true\"><\/i>\r\n                                                    <\/div>\r\n                                                <\/div>\r\n                                            <\/div>\r\n                                            <div class=\"title\">\r\n                                                <div class=\"puntata\">IA e post vendita: tra innovazione e pragmatismo<\/div>\r\n                                                AI in after-sales: balancing innovation with practical impact                                            <\/div>\r\n                                            <div class=\"ws-desc\">\r\n                                                Real-world use cases to enhance service quality and internal performance                                            <\/div>\r\n\r\n                                                                                        <div class=\"ws-paths\">\r\n                                                                                                                                            <\/div>\r\n                                            <div class=\"ws-footer\">\r\n                                                                                                                                                    <div class=\"ws-logo\">\r\n                                                        <img decoding=\"async\" src=\"https:\/\/quintegia.file.force.com\/servlet\/servlet.ImageServer?id=0150Y0000021H9O&oid=00D0Y000000qKtg&lastMod=1520330218000\" alt=\"Loaging logo...\">\r\n                                                    <\/div>\r\n                                                                                            <\/div>\r\n                                        <\/div>\r\n                                    <\/div>\r\n                                <\/div>\r\n                                                                        <\/div>\r\n                <\/div>\r\n            <\/div>\r\n                    <div id=\"speaker_a0DR200000EZpPNMA1\" data-id=\"a0DR200000EZpPNMA1\"\r\n                 class=\"speaker-item isotope-item clickable searchable\"\r\n                 data-filter=\"{&quot;firstName&quot;:&quot;Gianluigi&quot;,&quot;lastName&quot;:&quot;Riccioni&quot;,&quot;companyName&quot;:&quot;Mercedes-Benz Italia&quot;,&quot;extraCompanyName&quot;:null,&quot;fullName&quot;:&quot;Gianluigi Riccioni&quot;}\">\r\n                <div class=\"speaker-item-inner isotope-item-inner\">\r\n                    <div class=\"left\">\r\n                        <img decoding=\"async\" class=\"speaker-photo\" src=\"https:\/\/quintegia.file.force.com\/servlet\/servlet.ImageServer?id=015070000005gWd&oid=00D0Y000000qKtg&lastMod=1697010607000\" alt=\"Gianluigi Riccioni\"\/>\r\n                        <div class=\"name-role-container\">\r\n                            <div class=\"speaker-name\">\r\n                                Gianluigi Riccioni                            <\/div>\r\n                                                            <div class=\"speaker-role-container\">\r\n                                                                            <span class=\"speakerRole\">Customer Services Director,<\/span>\r\n                                                                                                                <span class=\"speakerCompany\">Mercedes-Benz Italia<\/span>\r\n                                                                    <\/div>\r\n                                                                                <\/div>\r\n                    <\/div>\r\n                    <div class=\"right not-clickable\">\r\n                        <div class=\"name-role-container\">\r\n                            <div class=\"sponsor-item-inner\">\r\n                                                            <\/div>\r\n                            <div class=\"speaker-name\">\r\n                                Gianluigi Riccioni                            <\/div>\r\n                                                            <div>\r\n                                                                            <span class=\"speakerRole\">Customer Services Director,<\/span>\r\n                                                                                                                <span class=\"speakerCompany\">Mercedes-Benz Italia<\/span>\r\n                                                                    <\/div>\r\n                                                                                <\/div>\r\n                                                    <div class=\"speaker-description\">\r\n                                Gianluigi Riccioni holds a degree in Economics from Ancona and a Master's degree from SDA Bocconi. In 1996, he joined Benelli (then Merloni Group) as Sales Manager for Motorcycles and Scooters. In 2001, he began his career in the automotive industry at FCA (then Fiat Group), with increasing responsibilities in the group's various brands, always in the Sales and Marketing department. In 2004, he joined the Daimler Group as Director of Car Sales. In 2008, he also took on responsibility for fleets and subsequently for used cars. In 2021, he became Director of Customer Services Mercedes-Benz Cars and Training Academy.                            <\/div>\r\n                        \r\n                                                                                    <h5 class=\"speaker-speaker-in\">Speaker in<\/h5>\r\n                            \r\n                                                                                                                        <div class=\"schedule-item workshop\">\r\n                                    <div class=\"ws schedule-item-inner follow-link\"\r\n                                         style=\"background-color: #EFEFEF1;\r\n                                                 border-width: 2\"\r\n                                         data-link=\"https:\/\/www.serviceday.it\/\/en\/content-program\/agenda-2025\/#schedule-a0KR200000NFZxtMAH\">\r\n                                        <div class=\"left\">\r\n                                            <div class=\"ws-header\">\r\n                                                <div class=\"ws-where\">\r\n                                                    <div class=\"ws-tipo upper\">\r\n                                                        Content Program                                                    <\/div>\r\n                                                    <div class=\"ws-sala\"\r\n                                                         style=\"background-color: #295CA9\">\r\n                                                        <span>Blue&nbspRoom&nbsp<\/span>                                                    <\/div>\r\n                                                <\/div>\r\n                                                <div class=\"ws-when\">\r\n                                                    <div class=\"ws-day\">\r\n                                                        Friday 17<sup>th<\/sup> <i\r\n                                                                class=\"fa fa-calendar-alt\" aria-hidden=\"true\"><\/i>\r\n                                                    <\/div>\r\n                                                    <div class=\"ws-hrs\">\r\n                                                        12.00 PM - 1.00 PM                                                        <i class=\"fa fa-clock\" aria-hidden=\"true\"><\/i>\r\n                                                    <\/div>\r\n                                                    <div class=\"ws-seats\" style=\"display: none;\">\r\n                                                        Seats: 570 <i class=\"fa fa-user-alt\" aria-hidden=\"true\"><\/i>\r\n                                                    <\/div>\r\n                                                <\/div>\r\n                                            <\/div>\r\n                                            <div class=\"title\">\r\n                                                <div class=\"puntata\">Ecosistema dealer: estendere il proprio perimetro d\u2019azione<\/div>\r\n                                                The evolving dealer ecosystem: expanding the scope of services                                            <\/div>\r\n                                            <div class=\"ws-desc\">\r\n                                                Integrating ancillary services to meet modern customer expectations                                            <\/div>\r\n\r\n                                                                                        <div class=\"ws-paths\">\r\n                                                                                                                                            <\/div>\r\n                                            <div class=\"ws-footer\">\r\n                                                                                                                                                    <div class=\"ws-logo\">\r\n                                                        <img decoding=\"async\" src=\"https:\/\/quintegia.file.force.com\/servlet\/servlet.ImageServer?id=0150Y0000021H9O&oid=00D0Y000000qKtg&lastMod=1520330218000\" alt=\"Loaging logo...\">\r\n                                                    <\/div>\r\n                                                                                            <\/div>\r\n                                        <\/div>\r\n                                    <\/div>\r\n                                <\/div>\r\n                                                                        <\/div>\r\n                <\/div>\r\n            <\/div>\r\n                    <div id=\"speaker_a0DR200000DZILxMAP\" data-id=\"a0DR200000DZILxMAP\"\r\n                 class=\"speaker-item isotope-item clickable searchable\"\r\n                 data-filter=\"{&quot;firstName&quot;:&quot;Elisa&quot;,&quot;lastName&quot;:&quot;Giubilato&quot;,&quot;companyName&quot;:&quot;Quintegia&quot;,&quot;extraCompanyName&quot;:null,&quot;fullName&quot;:&quot;Elisa Giubilato&quot;}\">\r\n                <div class=\"speaker-item-inner isotope-item-inner\">\r\n                    <div class=\"left\">\r\n                        <img decoding=\"async\" class=\"speaker-photo\" src=\"https:\/\/quintegia.file.force.com\/servlet\/servlet.ImageServer?id=01507000001Gu0E&oid=00D0Y000000qKtg&lastMod=1679993993000\" alt=\"Elisa Giubilato\"\/>\r\n                        <div class=\"name-role-container\">\r\n                            <div class=\"speaker-name\">\r\n                                Elisa Giubilato                            <\/div>\r\n                                                            <div class=\"speaker-role-container\">\r\n                                                                            <span class=\"speakerRole\">Research Manager & Retail Channels Expert,<\/span>\r\n                                                                                                                <span class=\"speakerCompany\">Quintegia<\/span>\r\n                                                                    <\/div>\r\n                                                                                <\/div>\r\n                    <\/div>\r\n                    <div class=\"right not-clickable\">\r\n                        <div class=\"name-role-container\">\r\n                            <div class=\"sponsor-item-inner\">\r\n                                                                    <div class=\"soc-ico\">\r\n                                                                                    <a title=\"Linkedin\" target=\"_blank\"\r\n                                               href=\"www.linkedin.com\/in\/elisa-giubilato-891423b\"\r\n                                               class=\"sp-social linkedin\"><span\r\n                                                        class=\"fab fa-linkedin\"><\/span><\/a>\r\n                                                                            <\/div>\r\n                                                            <\/div>\r\n                            <div class=\"speaker-name\">\r\n                                Elisa Giubilato                            <\/div>\r\n                                                            <div>\r\n                                                                            <span class=\"speakerRole\">Research Manager & Retail Channels Expert,<\/span>\r\n                                                                                                                <span class=\"speakerCompany\">Quintegia<\/span>\r\n                                                                    <\/div>\r\n                                                                                <\/div>\r\n                                                    <div class=\"speaker-description\">\r\n                                With more than 15 years of research in the Automotive sector, he has gained deep experience in Retail Channels, an area in which he holds the role of Subject Matter Expert. He is responsible for developing projects on topical issues for the industry, such as distribution formats, contract options, network organization and new brands. In addition, he is an advisor to Quintegia's ongoing research studies, which he has followed since their inception and coordinated in their development, including the Dealer Network Study project on the structure of networks, as well as paths geared toward consolidating the Home-Network relationship. He has collaborated on several new research projects, both dealer- and customer-side, targeting both manufacturers and supply chain companies.                            <\/div>\r\n                        \r\n                                                                                    <h5 class=\"speaker-speaker-in\">Speaker in<\/h5>\r\n                            \r\n                                                                                                                        <div class=\"schedule-item workshop\">\r\n                                    <div class=\"ws schedule-item-inner follow-link\"\r\n                                         style=\"background-color: #EFEFEF1;\r\n                                                 border-width: 2\"\r\n                                         data-link=\"https:\/\/www.serviceday.it\/\/en\/content-program\/agenda-2025\/#schedule-a0KR200000NFZxtMAH\">\r\n                                        <div class=\"left\">\r\n                                            <div class=\"ws-header\">\r\n                                                <div class=\"ws-where\">\r\n                                                    <div class=\"ws-tipo upper\">\r\n                                                        Content Program                                                    <\/div>\r\n                                                    <div class=\"ws-sala\"\r\n                                                         style=\"background-color: #295CA9\">\r\n                                                        <span>Blue&nbspRoom&nbsp<\/span>                                                    <\/div>\r\n                                                <\/div>\r\n                                                <div class=\"ws-when\">\r\n                                                    <div class=\"ws-day\">\r\n                                                        Friday 17<sup>th<\/sup> <i\r\n                                                                class=\"fa fa-calendar-alt\" aria-hidden=\"true\"><\/i>\r\n                                                    <\/div>\r\n                                                    <div class=\"ws-hrs\">\r\n                                                        12.00 PM - 1.00 PM                                                        <i class=\"fa fa-clock\" aria-hidden=\"true\"><\/i>\r\n                                                    <\/div>\r\n                                                    <div class=\"ws-seats\" style=\"display: none;\">\r\n                                                        Seats: 570 <i class=\"fa fa-user-alt\" aria-hidden=\"true\"><\/i>\r\n                                                    <\/div>\r\n                                                <\/div>\r\n                                            <\/div>\r\n                                            <div class=\"title\">\r\n                                                <div class=\"puntata\">Ecosistema dealer: estendere il proprio perimetro d\u2019azione<\/div>\r\n                                                The evolving dealer ecosystem: expanding the scope of services                                            <\/div>\r\n                                            <div class=\"ws-desc\">\r\n                                                Integrating ancillary services to meet modern customer expectations                                            <\/div>\r\n\r\n                                                                                        <div class=\"ws-paths\">\r\n                                                                                                                                            <\/div>\r\n                                            <div class=\"ws-footer\">\r\n                                                                                                                                                    <div class=\"ws-logo\">\r\n                                                        <img decoding=\"async\" src=\"https:\/\/quintegia.file.force.com\/servlet\/servlet.ImageServer?id=0150Y0000021H9O&oid=00D0Y000000qKtg&lastMod=1520330218000\" alt=\"Loaging logo...\">\r\n                                                    <\/div>\r\n                                                                                            <\/div>\r\n                                        <\/div>\r\n                                    <\/div>\r\n                                <\/div>\r\n                                                                        <\/div>\r\n                <\/div>\r\n            <\/div>\r\n                    <div id=\"speaker_a0DR200000DZHuXMAX\" data-id=\"a0DR200000DZHuXMAX\"\r\n                 class=\"speaker-item isotope-item clickable searchable\"\r\n                 data-filter=\"{&quot;firstName&quot;:&quot;Marco&quot;,&quot;lastName&quot;:&quot;Grilli&quot;,&quot;companyName&quot;:&quot;Studio Legale Tributario Grilli&quot;,&quot;extraCompanyName&quot;:&quot;Quintegia&quot;,&quot;fullName&quot;:&quot;Marco Grilli&quot;}\">\r\n                <div class=\"speaker-item-inner isotope-item-inner\">\r\n                    <div class=\"left\">\r\n                        <img decoding=\"async\" class=\"speaker-photo\" src=\"https:\/\/quintegia.my.salesforce.com\/servlet\/servlet.ImageServer?id=015R2000000N6BB&oid=00D0Y000000qKtg&lastMod=1711620609000\" alt=\"Marco Grilli\"\/>\r\n                        <div class=\"name-role-container\">\r\n                            <div class=\"speaker-name\">\r\n                                Marco Grilli                            <\/div>\r\n                                                            <div class=\"speaker-role-container\">\r\n                                                                            <span class=\"speakerRole\">Lawyer,<\/span>\r\n                                                                                                                <span class=\"speakerCompany\">Studio Legale Tributario Grilli<\/span>\r\n                                                                    <\/div>\r\n                                                                                        <div class=\"speaker-role-container\">\r\n                                                                            <span class=\"speakerRole\">Legal Counsel,<\/span>\r\n                                                                                                                <span class=\"speakerCompany\">Quintegia<\/span>\r\n                                                                    <\/div>\r\n                                                    <\/div>\r\n                    <\/div>\r\n                    <div class=\"right not-clickable\">\r\n                        <div class=\"name-role-container\">\r\n                            <div class=\"sponsor-item-inner\">\r\n                                                            <\/div>\r\n                            <div class=\"speaker-name\">\r\n                                Marco Grilli                            <\/div>\r\n                                                            <div>\r\n                                                                            <span class=\"speakerRole\">Lawyer,<\/span>\r\n                                                                                                                <span class=\"speakerCompany\">Studio Legale Tributario Grilli<\/span>\r\n                                                                    <\/div>\r\n                                                                                        <div>\r\n                                                                            <span class=\"speakerRole\">Legal Counsel,<\/span>\r\n                                                                                                                <span class=\"speakerCompany\">Quintegia<\/span>\r\n                                                                    <\/div>\r\n                                                    <\/div>\r\n                                                    <div class=\"speaker-description\">\r\n                                Marco A. Grilli, lawyer, statutory auditor, author, consultant, and lecturer, graduated in Law from the University of Rome \u201cLa Sapienza\u201d and began his professional career in the automotive sector in 1985. Before founding his own firm, he gained professional experience at Italian and international law firms. Specializing in EU, corporate, and tax law, he has also been actively involved in the banking sector.                            <\/div>\r\n                        \r\n                                                                                    <h5 class=\"speaker-speaker-in\">Speaker in<\/h5>\r\n                            \r\n                                                                                                                        <div class=\"schedule-item workshop\">\r\n                                    <div class=\"ws schedule-item-inner follow-link\"\r\n                                         style=\"background-color: #EFEFEF1;\r\n                                                 border-width: 2\"\r\n                                         data-link=\"https:\/\/www.serviceday.it\/\/en\/content-program\/agenda-2025\/#schedule-a0KR200000MujtqMAB\">\r\n                                        <div class=\"left\">\r\n                                            <div class=\"ws-header\">\r\n                                                <div class=\"ws-where\">\r\n                                                    <div class=\"ws-tipo upper\">\r\n                                                        Content Program                                                    <\/div>\r\n                                                    <div class=\"ws-sala\"\r\n                                                         style=\"background-color: #5d5d5d\">\r\n                                                        <span>Auditorium&nbspVerdi&nbsp|&nbsp-&nbsp<\/span><span>1&nbspFloor&nbsp<\/span>                                                    <\/div>\r\n                                                <\/div>\r\n                                                <div class=\"ws-when\">\r\n                                                    <div class=\"ws-day\">\r\n                                                        Thursday 16<sup>th<\/sup> <i\r\n                                                                class=\"fa fa-calendar-alt\" aria-hidden=\"true\"><\/i>\r\n                                                    <\/div>\r\n                                                    <div class=\"ws-hrs\">\r\n                                                        2.00 PM - 3.00 PM                                                        <i class=\"fa fa-clock\" aria-hidden=\"true\"><\/i>\r\n                                                    <\/div>\r\n                                                    <div class=\"ws-seats\" style=\"display: none;\">\r\n                                                        Seats: 487 <i class=\"fa fa-user-alt\" aria-hidden=\"true\"><\/i>\r\n                                                    <\/div>\r\n                                                <\/div>\r\n                                            <\/div>\r\n                                            <div class=\"title\">\r\n                                                <div class=\"puntata\">End of Life: verso una nuova visione circolare dell'automotive<\/div>\r\n                                                End of Life: towards a new circular vision for the automotive industry                                            <\/div>\r\n                                            <div class=\"ws-desc\">\r\n                                                Circularity, regeneration and sustainable practices with a tech-neutral approach                                            <\/div>\r\n\r\n                                                                                        <div class=\"ws-paths\">\r\n                                                                                                                                            <\/div>\r\n                                            <div class=\"ws-footer\">\r\n                                                                                                                                                    <div class=\"ws-logo\">\r\n                                                        <img decoding=\"async\" src=\"https:\/\/quintegia.file.force.com\/servlet\/servlet.ImageServer?id=0150Y0000021H9O&oid=00D0Y000000qKtg&lastMod=1520330218000\" alt=\"Loaging logo...\">\r\n                                                    <\/div>\r\n                                                                                            <\/div>\r\n                                        <\/div>\r\n                                    <\/div>\r\n                                <\/div>\r\n                                                                        <\/div>\r\n                <\/div>\r\n            <\/div>\r\n                    <div id=\"speaker_a0DR200000EBxfrMAD\" data-id=\"a0DR200000EBxfrMAD\"\r\n                 class=\"speaker-item isotope-item clickable searchable\"\r\n                 data-filter=\"{&quot;firstName&quot;:&quot;Luca&quot;,&quot;lastName&quot;:&quot;Genini&quot;,&quot;companyName&quot;:&quot;Autotorino&quot;,&quot;extraCompanyName&quot;:null,&quot;fullName&quot;:&quot;Luca Genini&quot;}\">\r\n                <div class=\"speaker-item-inner isotope-item-inner\">\r\n                    <div class=\"left\">\r\n                        <img decoding=\"async\" class=\"speaker-photo\" src=\"https:\/\/quintegia.file.force.com\/servlet\/servlet.ImageServer?id=015R200000BCBfi&oid=00D0Y000000qKtg&lastMod=1745849493000\" alt=\"Luca Genini\"\/>\r\n                        <div class=\"name-role-container\">\r\n                            <div class=\"speaker-name\">\r\n                                Luca Genini                            <\/div>\r\n                                                            <div class=\"speaker-role-container\">\r\n                                                                            <span class=\"speakerRole\">Director of Financial Services, Insurance, Mobility,<\/span>\r\n                                                                                                                <span class=\"speakerCompany\">Autotorino<\/span>\r\n                                                                    <\/div>\r\n                                                                                <\/div>\r\n                    <\/div>\r\n                    <div class=\"right not-clickable\">\r\n                        <div class=\"name-role-container\">\r\n                            <div class=\"sponsor-item-inner\">\r\n                                                            <\/div>\r\n                            <div class=\"speaker-name\">\r\n                                Luca Genini                            <\/div>\r\n                                                            <div>\r\n                                                                            <span class=\"speakerRole\">Director of Financial Services, Insurance, Mobility,<\/span>\r\n                                                                                                                <span class=\"speakerCompany\">Autotorino<\/span>\r\n                                                                    <\/div>\r\n                                                                                <\/div>\r\n                                                    <div class=\"speaker-description\">\r\n                                Born in 1978, with a degree in Business Administration from the Luigi Bocconi University of Milan, after experience in leading European banking\/financial groups he landed at Autotorino, where he helped give substance to the vision of a complete and structured mobility service, always oriented to customer satisfaction. \r\nHere he has held the position of Head of Financial, Insurance and Mobility Services for 14 years, leading a team of more than 40 employees committed to developing innovative solutions for the industry, through product ideation, to sales training and the monitoring and analysis of results. \r\nA lover of outdoor sports, he shares a passion for the mountains in every season with his children Martina and Edoardo, with deep ties to his native Valtellina. \r\nA connection that has translated into a personal commitment to the local area, as advisor for the Innovative and Technological Services category of Confindustria Lecco and Sondrio, and promoter of cultural and charity initiatives.                            <\/div>\r\n                        \r\n                                                                                    <h5 class=\"speaker-speaker-in\">Speaker in<\/h5>\r\n                            \r\n                                                                                                                        <div class=\"schedule-item workshop\">\r\n                                    <div class=\"ws schedule-item-inner follow-link\"\r\n                                         style=\"background-color: #EFEFEF1;\r\n                                                 border-width: 2\"\r\n                                         data-link=\"https:\/\/www.serviceday.it\/\/en\/content-program\/agenda-2025\/#schedule-a0KR200000NFZxtMAH\">\r\n                                        <div class=\"left\">\r\n                                            <div class=\"ws-header\">\r\n                                                <div class=\"ws-where\">\r\n                                                    <div class=\"ws-tipo upper\">\r\n                                                        Content Program                                                    <\/div>\r\n                                                    <div class=\"ws-sala\"\r\n                                                         style=\"background-color: #295CA9\">\r\n                                                        <span>Blue&nbspRoom&nbsp<\/span>                                                    <\/div>\r\n                                                <\/div>\r\n                                                <div class=\"ws-when\">\r\n                                                    <div class=\"ws-day\">\r\n                                                        Friday 17<sup>th<\/sup> <i\r\n                                                                class=\"fa fa-calendar-alt\" aria-hidden=\"true\"><\/i>\r\n                                                    <\/div>\r\n                                                    <div class=\"ws-hrs\">\r\n                                                        12.00 PM - 1.00 PM                                                        <i class=\"fa fa-clock\" aria-hidden=\"true\"><\/i>\r\n                                                    <\/div>\r\n                                                    <div class=\"ws-seats\" style=\"display: none;\">\r\n                                                        Seats: 570 <i class=\"fa fa-user-alt\" aria-hidden=\"true\"><\/i>\r\n                                                    <\/div>\r\n                                                <\/div>\r\n                                            <\/div>\r\n                                            <div class=\"title\">\r\n                                                <div class=\"puntata\">Ecosistema dealer: estendere il proprio perimetro d\u2019azione<\/div>\r\n                                                The evolving dealer ecosystem: expanding the scope of services                                            <\/div>\r\n                                            <div class=\"ws-desc\">\r\n                                                Integrating ancillary services to meet modern customer expectations                                            <\/div>\r\n\r\n                                                                                        <div class=\"ws-paths\">\r\n                                                                                                                                            <\/div>\r\n                                            <div class=\"ws-footer\">\r\n                                                                                                                                                    <div class=\"ws-logo\">\r\n                                                        <img decoding=\"async\" src=\"https:\/\/quintegia.file.force.com\/servlet\/servlet.ImageServer?id=0150Y0000021H9O&oid=00D0Y000000qKtg&lastMod=1520330218000\" alt=\"Loaging logo...\">\r\n                                                    <\/div>\r\n                                                                                            <\/div>\r\n                                        <\/div>\r\n                                    <\/div>\r\n                                <\/div>\r\n                                                                        <\/div>\r\n                <\/div>\r\n            <\/div>\r\n                    <div id=\"speaker_a0DR200000Eek2WMAR\" data-id=\"a0DR200000Eek2WMAR\"\r\n                 class=\"speaker-item isotope-item clickable searchable\"\r\n                 data-filter=\"{&quot;firstName&quot;:&quot;Romain&quot;,&quot;lastName&quot;:&quot;Gougeon&quot;,&quot;companyName&quot;:&quot;GiPA Group&quot;,&quot;extraCompanyName&quot;:null,&quot;fullName&quot;:&quot;Romain Gougeon&quot;}\">\r\n                <div class=\"speaker-item-inner isotope-item-inner\">\r\n                    <div class=\"left\">\r\n                        <img decoding=\"async\" class=\"speaker-photo\" src=\"https:\/\/quintegia.my.salesforce.com\/servlet\/servlet.ImageServer?id=015R200000GiIMb&oid=00D0Y000000qKtg&lastMod=1758815710000\" alt=\"Romain Gougeon\"\/>\r\n                        <div class=\"name-role-container\">\r\n                            <div class=\"speaker-name\">\r\n                                Romain Gougeon                            <\/div>\r\n                                                            <div class=\"speaker-role-container\">\r\n                                                                            <span class=\"speakerRole\">Country Manager Italy,<\/span>\r\n                                                                                                                <span class=\"speakerCompany\">GiPA Group<\/span>\r\n                                                                    <\/div>\r\n                                                                                <\/div>\r\n                    <\/div>\r\n                    <div class=\"right not-clickable\">\r\n                        <div class=\"name-role-container\">\r\n                            <div class=\"sponsor-item-inner\">\r\n                                                                    <div class=\"soc-ico\">\r\n                                                                                    <a title=\"Linkedin\" target=\"_blank\"\r\n                                               href=\"https:\/\/www.linkedin.com\/in\/romain-gougeon-78357370\/\"\r\n                                               class=\"sp-social linkedin\"><span\r\n                                                        class=\"fab fa-linkedin\"><\/span><\/a>\r\n                                                                            <\/div>\r\n                                                            <\/div>\r\n                            <div class=\"speaker-name\">\r\n                                Romain Gougeon                            <\/div>\r\n                                                            <div>\r\n                                                                            <span class=\"speakerRole\">Country Manager Italy,<\/span>\r\n                                                                                                                <span class=\"speakerCompany\">GiPA Group<\/span>\r\n                                                                    <\/div>\r\n                                                                                <\/div>\r\n                                                    <div class=\"speaker-description\">\r\n                                Romain joined GiPA in 2023 as Business Development Manager and is now Country Manager Italy, bringing extensive experience in strategy consulting, retail management and the two-wheeler aftermarket. Previously founder of Ride Up, Italy\u2019s first independent motorcycle workshop network. Fluent in French, Italian and English, Romain strengthens GiPA\u2019s footprint in Italy, a key market for the group.                            <\/div>\r\n                        \r\n                                                                                    <h5 class=\"speaker-speaker-in\">Speaker in<\/h5>\r\n                            \r\n                                                                                                                        <div class=\"schedule-item workshop\">\r\n                                    <div class=\"ws schedule-item-inner follow-link\"\r\n                                         style=\"background-color: #EFEFEF1;\r\n                                                 border-width: 2\"\r\n                                         data-link=\"https:\/\/www.serviceday.it\/\/en\/content-program\/agenda-2025\/#schedule-a0KR200000NSlmlMAD\">\r\n                                        <div class=\"left\">\r\n                                            <div class=\"ws-header\">\r\n                                                <div class=\"ws-where\">\r\n                                                    <div class=\"ws-tipo upper\">\r\n                                                        Content Program                                                    <\/div>\r\n                                                    <div class=\"ws-sala\"\r\n                                                         style=\"background-color: #5d5d5d\">\r\n                                                        <span>Auditorium&nbspVerdi&nbsp|&nbsp-&nbsp<\/span><span>1&nbspFloor&nbsp<\/span>                                                    <\/div>\r\n                                                <\/div>\r\n                                                <div class=\"ws-when\">\r\n                                                    <div class=\"ws-day\">\r\n                                                        Friday 17<sup>th<\/sup> <i\r\n                                                                class=\"fa fa-calendar-alt\" aria-hidden=\"true\"><\/i>\r\n                                                    <\/div>\r\n                                                    <div class=\"ws-hrs\">\r\n                                                        2.30 PM - 3.30 PM                                                        <i class=\"fa fa-clock\" aria-hidden=\"true\"><\/i>\r\n                                                    <\/div>\r\n                                                    <div class=\"ws-seats\" style=\"display: none;\">\r\n                                                        Seats: 491 <i class=\"fa fa-user-alt\" aria-hidden=\"true\"><\/i>\r\n                                                    <\/div>\r\n                                                <\/div>\r\n                                            <\/div>\r\n                                            <div class=\"title\">\r\n                                                <div class=\"puntata\">Riparatori indipendenti nell\u2019era delle auto connesse e SERMI<\/div>\r\n                                                Independent repairers in the age of connected vehicles and SERMI                                            <\/div>\r\n                                            <div class=\"ws-desc\">\r\n                                                Key updates on access, rights, and compliance for future-ready operations                                            <\/div>\r\n\r\n                                                                                        <div class=\"ws-paths\">\r\n                                                                                                                                            <\/div>\r\n                                            <div class=\"ws-footer\">\r\n                                                                                                                                                    <div class=\"ws-logo\">\r\n                                                        <img decoding=\"async\" src=\"https:\/\/quintegia.file.force.com\/servlet\/servlet.ImageServer?id=0150Y0000021H9O&oid=00D0Y000000qKtg&lastMod=1520330218000\" alt=\"Loaging logo...\">\r\n                                                    <\/div>\r\n                                                                                            <\/div>\r\n                                        <\/div>\r\n                                    <\/div>\r\n                                <\/div>\r\n                                                                        <\/div>\r\n                <\/div>\r\n            <\/div>\r\n                    <div id=\"speaker_a0DR200000DYwIGMA1\" data-id=\"a0DR200000DYwIGMA1\"\r\n                 class=\"speaker-item isotope-item clickable searchable\"\r\n                 data-filter=\"{&quot;firstName&quot;:&quot;Alberto&quot;,&quot;lastName&quot;:&quot;Bet&quot;,&quot;companyName&quot;:&quot;Quintegia&quot;,&quot;extraCompanyName&quot;:null,&quot;fullName&quot;:&quot;Alberto Bet&quot;}\">\r\n                <div class=\"speaker-item-inner isotope-item-inner\">\r\n                    <div class=\"left\">\r\n                        <img decoding=\"async\" class=\"speaker-photo\" src=\"https:\/\/quintegia.file.force.com\/servlet\/servlet.ImageServer?id=01507000001Gtyh&oid=00D0Y000000qKtg&lastMod=1679992887000\" alt=\"Alberto Bet\"\/>\r\n                        <div class=\"name-role-container\">\r\n                            <div class=\"speaker-name\">\r\n                                Alberto Bet                            <\/div>\r\n                                                            <div class=\"speaker-role-container\">\r\n                                                                            <span class=\"speakerRole\">Innovation Director,<\/span>\r\n                                                                                                                <span class=\"speakerCompany\">Quintegia<\/span>\r\n                                                                    <\/div>\r\n                                                                                <\/div>\r\n                    <\/div>\r\n                    <div class=\"right not-clickable\">\r\n                        <div class=\"name-role-container\">\r\n                            <div class=\"sponsor-item-inner\">\r\n                                                                    <div class=\"soc-ico\">\r\n                                                                                    <a title=\"Linkedin\" target=\"_blank\"\r\n                                               href=\"https:\/\/www.linkedin.com\/in\/alberto-bet\/\"\r\n                                               class=\"sp-social linkedin\"><span\r\n                                                        class=\"fab fa-linkedin\"><\/span><\/a>\r\n                                                                            <\/div>\r\n                                                            <\/div>\r\n                            <div class=\"speaker-name\">\r\n                                Alberto Bet                            <\/div>\r\n                                                            <div>\r\n                                                                            <span class=\"speakerRole\">Innovation Director,<\/span>\r\n                                                                                                                <span class=\"speakerCompany\">Quintegia<\/span>\r\n                                                                    <\/div>\r\n                                                                                <\/div>\r\n                                                    <div class=\"speaker-description\">\r\n                                A graduate in Statistics and Computer Science from Ca' Foscari University Venice, with 20 years of experience in the automotive sector, he has gained a deep understanding of distribution dynamics, digital transformation and consumer behavior.\r\n\r\nAt Quintegia, he has served on the Board of Directors, and is mainly involved in research and training projects for automakers. Today, in the role of Innovation Director, he leads the relevant division, with the aim of exploring new issues and methodologies, supporting the most advanced projects and fostering the entry of new talent into the company.                            <\/div>\r\n                        \r\n                                                                                    <h5 class=\"speaker-speaker-in\">Speaker in<\/h5>\r\n                            \r\n                                                                                                                        <div class=\"schedule-item workshop\">\r\n                                    <div class=\"ws schedule-item-inner follow-link\"\r\n                                         style=\"background-color: #EFEFEF1;\r\n                                                 border-width: 2\"\r\n                                         data-link=\"https:\/\/www.serviceday.it\/\/en\/content-program\/agenda-2025\/#schedule-a0KR200000MuXmDMAV\">\r\n                                        <div class=\"left\">\r\n                                            <div class=\"ws-header\">\r\n                                                <div class=\"ws-where\">\r\n                                                    <div class=\"ws-tipo upper\">\r\n                                                        Content Program                                                    <\/div>\r\n                                                    <div class=\"ws-sala\"\r\n                                                         style=\"background-color: #295CA9\">\r\n                                                        <span>Blue&nbspRoom&nbsp<\/span>                                                    <\/div>\r\n                                                <\/div>\r\n                                                <div class=\"ws-when\">\r\n                                                    <div class=\"ws-day\">\r\n                                                        Thursday 16<sup>th<\/sup> <i\r\n                                                                class=\"fa fa-calendar-alt\" aria-hidden=\"true\"><\/i>\r\n                                                    <\/div>\r\n                                                    <div class=\"ws-hrs\">\r\n                                                        9.30 AM - 11.00 AM                                                        <i class=\"fa fa-clock\" aria-hidden=\"true\"><\/i>\r\n                                                    <\/div>\r\n                                                    <div class=\"ws-seats\" style=\"display: none;\">\r\n                                                        Seats: 246 <i class=\"fa fa-user-alt\" aria-hidden=\"true\"><\/i>\r\n                                                    <\/div>\r\n                                                <\/div>\r\n                                            <\/div>\r\n                                            <div class=\"title\">\r\n                                                <div class=\"puntata\">Al ritmo del post vendita: efficienza operativa per affrontare i cambiamenti di<\/div>\r\n                                                Keeping pace with after-sales: driving operational efficiency in a shifting market                                            <\/div>\r\n                                            <div class=\"ws-desc\">\r\n                                                Trends, responses, and the electric vehicle wildcard                                            <\/div>\r\n\r\n                                                                                        <div class=\"ws-paths\">\r\n                                                                                                                                            <\/div>\r\n                                            <div class=\"ws-footer\">\r\n                                                                                                                                                    <div class=\"ws-logo\">\r\n                                                        <img decoding=\"async\" src=\"https:\/\/quintegia.file.force.com\/servlet\/servlet.ImageServer?id=0150Y0000021H9O&oid=00D0Y000000qKtg&lastMod=1520330218000\" alt=\"Loaging logo...\">\r\n                                                    <\/div>\r\n                                                                                            <\/div>\r\n                                        <\/div>\r\n                                    <\/div>\r\n                                <\/div>\r\n                                                                                            <div class=\"schedule-item workshop\">\r\n                                    <div class=\"ws schedule-item-inner follow-link\"\r\n                                         style=\"background-color: #EFEFEF1;\r\n                                                 border-width: 2\"\r\n                                         data-link=\"https:\/\/www.serviceday.it\/\/en\/content-program\/agenda-2025\/#schedule-a0KR200000MuizNMAR\">\r\n                                        <div class=\"left\">\r\n                                            <div class=\"ws-header\">\r\n                                                <div class=\"ws-where\">\r\n                                                    <div class=\"ws-tipo upper\">\r\n                                                        Content Program                                                    <\/div>\r\n                                                    <div class=\"ws-sala\"\r\n                                                         style=\"background-color: #295CA9\">\r\n                                                        <span>Blue&nbspRoom&nbsp<\/span>                                                    <\/div>\r\n                                                <\/div>\r\n                                                <div class=\"ws-when\">\r\n                                                    <div class=\"ws-day\">\r\n                                                        Thursday 16<sup>th<\/sup> <i\r\n                                                                class=\"fa fa-calendar-alt\" aria-hidden=\"true\"><\/i>\r\n                                                    <\/div>\r\n                                                    <div class=\"ws-hrs\">\r\n                                                        3.30 PM - 4.30 PM                                                        <i class=\"fa fa-clock\" aria-hidden=\"true\"><\/i>\r\n                                                    <\/div>\r\n                                                    <div class=\"ws-seats\" style=\"display: none;\">\r\n                                                        Seats: 311 <i class=\"fa fa-user-alt\" aria-hidden=\"true\"><\/i>\r\n                                                    <\/div>\r\n                                                <\/div>\r\n                                            <\/div>\r\n                                            <div class=\"title\">\r\n                                                <div class=\"puntata\">Tre ruoli, un obiettivo: direttore gen, service manager e direttore post-vendita<\/div>\r\n                                                Three roles, one goal: general manager, service manager and after-sales director discuss quality, innovation and customer experience                                            <\/div>\r\n                                            <div class=\"ws-desc\">\r\n                                                Building collaboration through shared goals, trust, and complementary skills\r\n<br\/>\r\n2025 DealerSTAT Service Award                                            <\/div>\r\n\r\n                                                                                        <div class=\"ws-paths\">\r\n                                                                                                                                            <\/div>\r\n                                            <div class=\"ws-footer\">\r\n                                                                                                                                                    <div class=\"ws-logo\">\r\n                                                        <img decoding=\"async\" src=\"https:\/\/quintegia.file.force.com\/servlet\/servlet.ImageServer?id=0150Y0000021H9O&oid=00D0Y000000qKtg&lastMod=1520330218000\" alt=\"Loaging logo...\">\r\n                                                    <\/div>\r\n                                                                                            <\/div>\r\n                                        <\/div>\r\n                                    <\/div>\r\n                                <\/div>\r\n                                                                        <\/div>\r\n                <\/div>\r\n            <\/div>\r\n                    <div id=\"speaker_a0DR200000Ebz2sMAB\" data-id=\"a0DR200000Ebz2sMAB\"\r\n                 class=\"speaker-item isotope-item clickable searchable\"\r\n                 data-filter=\"{&quot;firstName&quot;:&quot;Nicola&quot;,&quot;lastName&quot;:&quot;Pasqualin&quot;,&quot;companyName&quot;:&quot;Quintegia&quot;,&quot;extraCompanyName&quot;:null,&quot;fullName&quot;:&quot;Nicola Pasqualin&quot;}\">\r\n                <div class=\"speaker-item-inner isotope-item-inner\">\r\n                    <div class=\"left\">\r\n                        <img decoding=\"async\" class=\"speaker-photo\" src=\"https:\/\/quintegia.file.force.com\/servlet\/servlet.ImageServer?id=01507000001H0GX&oid=00D0Y000000qKtg&lastMod=1681986563000\" alt=\"Nicola Pasqualin\"\/>\r\n                        <div class=\"name-role-container\">\r\n                            <div class=\"speaker-name\">\r\n                                Nicola Pasqualin                            <\/div>\r\n                                                            <div class=\"speaker-role-container\">\r\n                                                                            <span class=\"speakerRole\">Senior Researcher & EV Expert, E\u2011commerce,<\/span>\r\n                                                                                                                <span class=\"speakerCompany\">Quintegia<\/span>\r\n                                                                    <\/div>\r\n                                                                                <\/div>\r\n                    <\/div>\r\n                    <div class=\"right not-clickable\">\r\n                        <div class=\"name-role-container\">\r\n                            <div class=\"sponsor-item-inner\">\r\n                                                                    <div class=\"soc-ico\">\r\n                                                                            <\/div>\r\n                                                            <\/div>\r\n                            <div class=\"speaker-name\">\r\n                                Nicola Pasqualin                            <\/div>\r\n                                                            <div>\r\n                                                                            <span class=\"speakerRole\">Senior Researcher & EV Expert, E\u2011commerce,<\/span>\r\n                                                                                                                <span class=\"speakerCompany\">Quintegia<\/span>\r\n                                                                    <\/div>\r\n                                                                                <\/div>\r\n                                                    <div class=\"speaker-description\">\r\n                                Graduated in Statistics for Economics and Business and is involved in research activities in the Automotive industry as a Senior Researcher. Involved in the implementation of Quintegia's main annual projects such as DealerSTAT, Dealer Network Study and analysis of sales and service networks in Italy, as well as Ad Hoc projects for customers. As EV Expert, he is Quintegia's internal contact for all activities related to electric mobility, including dealer training.                            <\/div>\r\n                        \r\n                                                                                    <h5 class=\"speaker-speaker-in\">Speaker in<\/h5>\r\n                            \r\n                                                                                                                        <div class=\"schedule-item workshop\">\r\n                                    <div class=\"ws schedule-item-inner follow-link\"\r\n                                         style=\"background-color: #EFEFEF1;\r\n                                                 border-width: 2\"\r\n                                         data-link=\"https:\/\/www.serviceday.it\/\/en\/content-program\/agenda-2025\/#schedule-a0KR200000MuizNMAR\">\r\n                                        <div class=\"left\">\r\n                                            <div class=\"ws-header\">\r\n                                                <div class=\"ws-where\">\r\n                                                    <div class=\"ws-tipo upper\">\r\n                                                        Content Program                                                    <\/div>\r\n                                                    <div class=\"ws-sala\"\r\n                                                         style=\"background-color: #295CA9\">\r\n                                                        <span>Blue&nbspRoom&nbsp<\/span>                                                    <\/div>\r\n                                                <\/div>\r\n                                                <div class=\"ws-when\">\r\n                                                    <div class=\"ws-day\">\r\n                                                        Thursday 16<sup>th<\/sup> <i\r\n                                                                class=\"fa fa-calendar-alt\" aria-hidden=\"true\"><\/i>\r\n                                                    <\/div>\r\n                                                    <div class=\"ws-hrs\">\r\n                                                        3.30 PM - 4.30 PM                                                        <i class=\"fa fa-clock\" aria-hidden=\"true\"><\/i>\r\n                                                    <\/div>\r\n                                                    <div class=\"ws-seats\" style=\"display: none;\">\r\n                                                        Seats: 311 <i class=\"fa fa-user-alt\" aria-hidden=\"true\"><\/i>\r\n                                                    <\/div>\r\n                                                <\/div>\r\n                                            <\/div>\r\n                                            <div class=\"title\">\r\n                                                <div class=\"puntata\">Tre ruoli, un obiettivo: direttore gen, service manager e direttore post-vendita<\/div>\r\n                                                Three roles, one goal: general manager, service manager and after-sales director discuss quality, innovation and customer experience                                            <\/div>\r\n                                            <div class=\"ws-desc\">\r\n                                                Building collaboration through shared goals, trust, and complementary skills\r\n<br\/>\r\n2025 DealerSTAT Service Award                                            <\/div>\r\n\r\n                                                                                        <div class=\"ws-paths\">\r\n                                                                                                                                            <\/div>\r\n                                            <div class=\"ws-footer\">\r\n                                                                                                                                                    <div class=\"ws-logo\">\r\n                                                        <img decoding=\"async\" src=\"https:\/\/quintegia.file.force.com\/servlet\/servlet.ImageServer?id=0150Y0000021H9O&oid=00D0Y000000qKtg&lastMod=1520330218000\" alt=\"Loaging logo...\">\r\n                                                    <\/div>\r\n                                                                                            <\/div>\r\n                                        <\/div>\r\n                                    <\/div>\r\n                                <\/div>\r\n                                                                        <\/div>\r\n                <\/div>\r\n            <\/div>\r\n                    <div id=\"speaker_a0DR200000FXGN7MAP\" data-id=\"a0DR200000FXGN7MAP\"\r\n                 class=\"speaker-item isotope-item clickable searchable\"\r\n                 data-filter=\"{&quot;firstName&quot;:&quot;Antonio&quot;,&quot;lastName&quot;:&quot;Aletto&quot;,&quot;companyName&quot;:&quot;Audi Zentrum Alessandria&quot;,&quot;extraCompanyName&quot;:null,&quot;fullName&quot;:&quot;Antonio Aletto&quot;}\">\r\n                <div class=\"speaker-item-inner isotope-item-inner\">\r\n                    <div class=\"left\">\r\n                        <img decoding=\"async\" class=\"speaker-photo\" src=\"https:\/\/quintegia.file.force.com\/servlet\/servlet.ImageServer?id=015R2000000Hc7J&oid=00D0Y000000qKtg&lastMod=1710244391000\" alt=\"Antonio Aletto\"\/>\r\n                        <div class=\"name-role-container\">\r\n                            <div class=\"speaker-name\">\r\n                                Antonio Aletto                            <\/div>\r\n                                                            <div class=\"speaker-role-container\">\r\n                                                                            <span class=\"speakerRole\">General Manager, Board Member,<\/span>\r\n                                                                                                                <span class=\"speakerCompany\">Audi Zentrum Alessandria<\/span>\r\n                                                                    <\/div>\r\n                                                                                <\/div>\r\n                    <\/div>\r\n                    <div class=\"right not-clickable\">\r\n                        <div class=\"name-role-container\">\r\n                            <div class=\"sponsor-item-inner\">\r\n                                                                    <div class=\"soc-ico\">\r\n                                                                            <\/div>\r\n                                                            <\/div>\r\n                            <div class=\"speaker-name\">\r\n                                Antonio Aletto                            <\/div>\r\n                                                            <div>\r\n                                                                            <span class=\"speakerRole\">General Manager, Board Member,<\/span>\r\n                                                                                                                <span class=\"speakerCompany\">Audi Zentrum Alessandria<\/span>\r\n                                                                    <\/div>\r\n                                                                                <\/div>\r\n                                                    <div class=\"speaker-description\">\r\n                                Born in 1967, he studied Information Technology and gained operational and managerial experience in the IT sector until 2005.\r\nSince 2006, he has been General Manager of Audi Zentrum Alessandria, and in 2010 he became a member of the Board of Directors with full operational powers. On behalf of the majority shareholder, he expanded the dealership to cover a vast market area with five locations in three provinces: Alessandria, Asti, and Cuneo.                            <\/div>\r\n                        \r\n                                                                                    <h5 class=\"speaker-speaker-in\">Speaker in<\/h5>\r\n                            \r\n                                                                                                                        <div class=\"schedule-item workshop\">\r\n                                    <div class=\"ws schedule-item-inner follow-link\"\r\n                                         style=\"background-color: #EFEFEF1;\r\n                                                 border-width: 2\"\r\n                                         data-link=\"https:\/\/www.serviceday.it\/\/en\/content-program\/agenda-2025\/#schedule-a0KR200000MuUTQMA3\">\r\n                                        <div class=\"left\">\r\n                                            <div class=\"ws-header\">\r\n                                                <div class=\"ws-where\">\r\n                                                    <div class=\"ws-tipo upper\">\r\n                                                        Content Program                                                    <\/div>\r\n                                                    <div class=\"ws-sala\"\r\n                                                         style=\"background-color: #295CA9\">\r\n                                                        <span>Blue&nbspRoom&nbsp<\/span>                                                    <\/div>\r\n                                                <\/div>\r\n                                                <div class=\"ws-when\">\r\n                                                    <div class=\"ws-day\">\r\n                                                        Thursday 16<sup>th<\/sup> <i\r\n                                                                class=\"fa fa-calendar-alt\" aria-hidden=\"true\"><\/i>\r\n                                                    <\/div>\r\n                                                    <div class=\"ws-hrs\">\r\n                                                        2.00 PM - 3.00 PM                                                        <i class=\"fa fa-clock\" aria-hidden=\"true\"><\/i>\r\n                                                    <\/div>\r\n                                                    <div class=\"ws-seats\" style=\"display: none;\">\r\n                                                        Seats: 248 <i class=\"fa fa-user-alt\" aria-hidden=\"true\"><\/i>\r\n                                                    <\/div>\r\n                                                <\/div>\r\n                                            <\/div>\r\n                                            <div class=\"title\">\r\n                                                <div class=\"puntata\">L\u2019usato cresce d'importanza, il valore si ricostruisce<\/div>\r\n                                                The growing role of used vehicles: restoring value through refurbishment and certified networks                                            <\/div>\r\n                                            <div class=\"ws-desc\">\r\n                                                Business opportunities through reconditioning and authorized partnerships                                            <\/div>\r\n\r\n                                                                                        <div class=\"ws-paths\">\r\n                                                                                                                                            <\/div>\r\n                                            <div class=\"ws-footer\">\r\n                                                                                                                                                    <div class=\"ws-logo\">\r\n                                                        <img decoding=\"async\" src=\"https:\/\/quintegia.file.force.com\/servlet\/servlet.ImageServer?id=0150Y0000021H9O&oid=00D0Y000000qKtg&lastMod=1520330218000\" alt=\"Loaging logo...\">\r\n                                                    <\/div>\r\n                                                                                            <\/div>\r\n                                        <\/div>\r\n                                    <\/div>\r\n                                <\/div>\r\n                                                                        <\/div>\r\n                <\/div>\r\n            <\/div>\r\n                    <div id=\"speaker_a0DR200000EGvNGMA1\" data-id=\"a0DR200000EGvNGMA1\"\r\n                 class=\"speaker-item isotope-item clickable searchable\"\r\n                 data-filter=\"{&quot;firstName&quot;:&quot;Alessandro&quot;,&quot;lastName&quot;:&quot;Dal Bon&quot;,&quot;companyName&quot;:&quot;Quintegia&quot;,&quot;extraCompanyName&quot;:null,&quot;fullName&quot;:&quot;Alessandro Dal Bon&quot;}\">\r\n                <div class=\"speaker-item-inner isotope-item-inner\">\r\n                    <div class=\"left\">\r\n                        <img decoding=\"async\" class=\"speaker-photo\" src=\"https:\/\/quintegia.file.force.com\/servlet\/servlet.ImageServer?id=01507000001Gtzf&oid=00D0Y000000qKtg&lastMod=1679993137000\" alt=\"Alessandro Dal Bon\"\/>\r\n                        <div class=\"name-role-container\">\r\n                            <div class=\"speaker-name\">\r\n                                Alessandro Dal Bon                            <\/div>\r\n                                                            <div class=\"speaker-role-container\">\r\n                                                                            <span class=\"speakerRole\">Dealer & Industry Director,<\/span>\r\n                                                                                                                <span class=\"speakerCompany\">Quintegia<\/span>\r\n                                                                    <\/div>\r\n                                                                                <\/div>\r\n                    <\/div>\r\n                    <div class=\"right not-clickable\">\r\n                        <div class=\"name-role-container\">\r\n                            <div class=\"sponsor-item-inner\">\r\n                                                                    <div class=\"soc-ico\">\r\n                                                                                    <a title=\"Linkedin\" target=\"_blank\"\r\n                                               href=\"https:\/\/www.linkedin.com\/in\/alessandro-dal-bon0878\"\r\n                                               class=\"sp-social linkedin\"><span\r\n                                                        class=\"fab fa-linkedin\"><\/span><\/a>\r\n                                                                            <\/div>\r\n                                                            <\/div>\r\n                            <div class=\"speaker-name\">\r\n                                Alessandro Dal Bon                            <\/div>\r\n                                                            <div>\r\n                                                                            <span class=\"speakerRole\">Dealer & Industry Director,<\/span>\r\n                                                                                                                <span class=\"speakerCompany\">Quintegia<\/span>\r\n                                                                    <\/div>\r\n                                                                                <\/div>\r\n                                                    <div class=\"speaker-description\">\r\n                                He holds a degree in Political Economic Science from the University of Trieste, where he later earned his MBA from the MIB School of Management. He has built his career path in the automotive industry by holding various roles in large dealers across the board, starting with responsibility for the after-sales, marketing and sales departments and then following the general management of the operational and development phases. He was a promoter of initiatives such as the establishment of the Parts Distribution Consortium as a board member and project manager of specific innovation projects. During his path in the automotive world, he continued his education with Audea's Master in Dealer Management. At Quintegia he holds the position of Dealer and Industry Director.                            <\/div>\r\n                        \r\n                                                                                    <h5 class=\"speaker-speaker-in\">Speaker in<\/h5>\r\n                            \r\n                                                                                                                        <div class=\"schedule-item workshop\">\r\n                                    <div class=\"ws schedule-item-inner follow-link\"\r\n                                         style=\"background-color: #EFEFEF1;\r\n                                                 border-width: 2\"\r\n                                         data-link=\"https:\/\/www.serviceday.it\/\/en\/content-program\/agenda-2025\/#schedule-a0KR200000MuUTQMA3\">\r\n                                        <div class=\"left\">\r\n                                            <div class=\"ws-header\">\r\n                                                <div class=\"ws-where\">\r\n                                                    <div class=\"ws-tipo upper\">\r\n                                                        Content Program                                                    <\/div>\r\n                                                    <div class=\"ws-sala\"\r\n                                                         style=\"background-color: #295CA9\">\r\n                                                        <span>Blue&nbspRoom&nbsp<\/span>                                                    <\/div>\r\n                                                <\/div>\r\n                                                <div class=\"ws-when\">\r\n                                                    <div class=\"ws-day\">\r\n                                                        Thursday 16<sup>th<\/sup> <i\r\n                                                                class=\"fa fa-calendar-alt\" aria-hidden=\"true\"><\/i>\r\n                                                    <\/div>\r\n                                                    <div class=\"ws-hrs\">\r\n                                                        2.00 PM - 3.00 PM                                                        <i class=\"fa fa-clock\" aria-hidden=\"true\"><\/i>\r\n                                                    <\/div>\r\n                                                    <div class=\"ws-seats\" style=\"display: none;\">\r\n                                                        Seats: 248 <i class=\"fa fa-user-alt\" aria-hidden=\"true\"><\/i>\r\n                                                    <\/div>\r\n                                                <\/div>\r\n                                            <\/div>\r\n                                            <div class=\"title\">\r\n                                                <div class=\"puntata\">L\u2019usato cresce d'importanza, il valore si ricostruisce<\/div>\r\n                                                The growing role of used vehicles: restoring value through refurbishment and certified networks                                            <\/div>\r\n                                            <div class=\"ws-desc\">\r\n                                                Business opportunities through reconditioning and authorized partnerships                                            <\/div>\r\n\r\n                                                                                        <div class=\"ws-paths\">\r\n                                                                                                                                            <\/div>\r\n                                            <div class=\"ws-footer\">\r\n                                                                                                                                                    <div class=\"ws-logo\">\r\n                                                        <img decoding=\"async\" src=\"https:\/\/quintegia.file.force.com\/servlet\/servlet.ImageServer?id=0150Y0000021H9O&oid=00D0Y000000qKtg&lastMod=1520330218000\" alt=\"Loaging logo...\">\r\n                                                    <\/div>\r\n                                                                                            <\/div>\r\n                                        <\/div>\r\n                                    <\/div>\r\n                                <\/div>\r\n                                                                        <\/div>\r\n                <\/div>\r\n            <\/div>\r\n                    <div id=\"speaker_a0DR200000FXGDRMA5\" data-id=\"a0DR200000FXGDRMA5\"\r\n                 class=\"speaker-item isotope-item clickable searchable\"\r\n                 data-filter=\"{&quot;firstName&quot;:&quot;Tiziano&quot;,&quot;lastName&quot;:&quot;De Luca&quot;,&quot;companyName&quot;:&quot;PartsPlus Saronno&quot;,&quot;extraCompanyName&quot;:null,&quot;fullName&quot;:&quot;Tiziano De Luca&quot;}\">\r\n                <div class=\"speaker-item-inner isotope-item-inner\">\r\n                    <div class=\"left\">\r\n                        <img decoding=\"async\" class=\"speaker-photo\" src=\"https:\/\/quintegia.my.salesforce.com\/servlet\/servlet.ImageServer?id=015R200000GiIT3&oid=00D0Y000000qKtg&lastMod=1758815790000\" alt=\"Tiziano De Luca\"\/>\r\n                        <div class=\"name-role-container\">\r\n                            <div class=\"speaker-name\">\r\n                                Tiziano De Luca                            <\/div>\r\n                                                            <div class=\"speaker-role-container\">\r\n                                                                            <span class=\"speakerRole\">Centre Manager,<\/span>\r\n                                                                                                                <span class=\"speakerCompany\">PartsPlus Saronno<\/span>\r\n                                                                    <\/div>\r\n                                                                                <\/div>\r\n                    <\/div>\r\n                    <div class=\"right not-clickable\">\r\n                        <div class=\"name-role-container\">\r\n                            <div class=\"sponsor-item-inner\">\r\n                                                                    <div class=\"soc-ico\">\r\n                                                                            <\/div>\r\n                                                            <\/div>\r\n                            <div class=\"speaker-name\">\r\n                                Tiziano De Luca                            <\/div>\r\n                                                            <div>\r\n                                                                            <span class=\"speakerRole\">Centre Manager,<\/span>\r\n                                                                                                                <span class=\"speakerCompany\">PartsPlus Saronno<\/span>\r\n                                                                    <\/div>\r\n                                                                                <\/div>\r\n                                                    <div class=\"speaker-description\">\r\n                                With over 30 years' experience in the auto parts sector, I worked my way up through the ranks at Mocauto in the Mocarelli group.\r\nFor the past two years, I have been Centre Manager at PartsPlus Ford Italia, managing the Saronno centre.\r\nWith extensive experience in warehouse management, sales and consulting, I am focused on innovation and customer satisfaction.\r\nI also pay close attention to personnel management, which is fundamental to the success of the project.                            <\/div>\r\n                        \r\n                                                                                    <h5 class=\"speaker-speaker-in\">Speaker in<\/h5>\r\n                            \r\n                                                                                                                        <div class=\"schedule-item workshop\">\r\n                                    <div class=\"ws schedule-item-inner follow-link\"\r\n                                         style=\"background-color: #EFEFEF1;\r\n                                                 border-width: 2\"\r\n                                         data-link=\"https:\/\/www.serviceday.it\/\/en\/content-program\/agenda-2025\/#schedule-a0KR200000MucAoMAJ\">\r\n                                        <div class=\"left\">\r\n                                            <div class=\"ws-header\">\r\n                                                <div class=\"ws-where\">\r\n                                                    <div class=\"ws-tipo upper\">\r\n                                                        Content Program                                                    <\/div>\r\n                                                    <div class=\"ws-sala\"\r\n                                                         style=\"background-color: #295CA9\">\r\n                                                        <span>Blue&nbspRoom&nbsp<\/span>                                                    <\/div>\r\n                                                <\/div>\r\n                                                <div class=\"ws-when\">\r\n                                                    <div class=\"ws-day\">\r\n                                                        Thursday 16<sup>th<\/sup> <i\r\n                                                                class=\"fa fa-calendar-alt\" aria-hidden=\"true\"><\/i>\r\n                                                    <\/div>\r\n                                                    <div class=\"ws-hrs\">\r\n                                                        12.00 PM - 1.00 PM                                                        <i class=\"fa fa-clock\" aria-hidden=\"true\"><\/i>\r\n                                                    <\/div>\r\n                                                    <div class=\"ws-seats\" style=\"display: none;\">\r\n                                                        Seats: 292 <i class=\"fa fa-user-alt\" aria-hidden=\"true\"><\/i>\r\n                                                    <\/div>\r\n                                                <\/div>\r\n                                            <\/div>\r\n                                            <div class=\"title\">\r\n                                                <div class=\"puntata\">Percorsi di crescita del proprio team: una leva concreta oltre il recruiting<\/div>\r\n                                                Team development as a strategic lever beyond recruitment                                            <\/div>\r\n                                            <div class=\"ws-desc\">\r\n                                                Enhancing internal capabilities when talent acquisition is challenging                                            <\/div>\r\n\r\n                                                                                        <div class=\"ws-paths\">\r\n                                                                                                                                            <\/div>\r\n                                            <div class=\"ws-footer\">\r\n                                                                                                                                                    <div class=\"ws-logo\">\r\n                                                        <img decoding=\"async\" src=\"https:\/\/quintegia.file.force.com\/servlet\/servlet.ImageServer?id=0150Y0000021H9O&oid=00D0Y000000qKtg&lastMod=1520330218000\" alt=\"Loaging logo...\">\r\n                                                    <\/div>\r\n                                                                                            <\/div>\r\n                                        <\/div>\r\n                                    <\/div>\r\n                                <\/div>\r\n                                                                        <\/div>\r\n                <\/div>\r\n            <\/div>\r\n                    <div id=\"speaker_a0DR200000EBaWOMA1\" data-id=\"a0DR200000EBaWOMA1\"\r\n                 class=\"speaker-item isotope-item clickable searchable\"\r\n                 data-filter=\"{&quot;firstName&quot;:&quot;Christian&quot;,&quot;lastName&quot;:&quot;Caldato&quot;,&quot;companyName&quot;:&quot;Quintegia&quot;,&quot;extraCompanyName&quot;:null,&quot;fullName&quot;:&quot;Christian Caldato&quot;}\">\r\n                <div class=\"speaker-item-inner isotope-item-inner\">\r\n                    <div class=\"left\">\r\n                        <img decoding=\"async\" class=\"speaker-photo\" src=\"https:\/\/quintegia.file.force.com\/servlet\/servlet.ImageServer?id=015R2000000Hmxt&oid=00D0Y000000qKtg&lastMod=1710261806000\" alt=\"Christian Caldato\"\/>\r\n                        <div class=\"name-role-container\">\r\n                            <div class=\"speaker-name\">\r\n                                Christian Caldato                            <\/div>\r\n                                                            <div class=\"speaker-role-container\">\r\n                                                                            <span class=\"speakerRole\">Research Director & Customer Expert, Coordinator of Scientific Advisory Board,<\/span>\r\n                                                                                                                <span class=\"speakerCompany\">Quintegia<\/span>\r\n                                                                    <\/div>\r\n                                                                                <\/div>\r\n                    <\/div>\r\n                    <div class=\"right not-clickable\">\r\n                        <div class=\"name-role-container\">\r\n                            <div class=\"sponsor-item-inner\">\r\n                                                                    <div class=\"soc-ico\">\r\n                                                                            <\/div>\r\n                                                            <\/div>\r\n                            <div class=\"speaker-name\">\r\n                                Christian Caldato                            <\/div>\r\n                                                            <div>\r\n                                                                            <span class=\"speakerRole\">Research Director & Customer Expert, Coordinator of Scientific Advisory Board,<\/span>\r\n                                                                                                                <span class=\"speakerCompany\">Quintegia<\/span>\r\n                                                                    <\/div>\r\n                                                                                <\/div>\r\n                                                    <div class=\"speaker-description\">\r\n                                Christian Caldato is a clinical psychologist who graduated from the University of Padua and is an expert in neuroscience and applied research. Currently, he serves as Research Director & Coordinator of Scientific Advisory Board in Quintegia. \r\nThroughout his career, he has accumulated experience working with high-level teams in sports. He has worked with Formula 1 racing teams, including Ferrari and Red Bull, applying neuroscientific techniques to optimize driver performance. In addition, he has supported Serie A team Fiorentina in improving players' performance through advanced emotional management strategies. His contributions also extend to the Italian national team in several Olympic disciplines, such as high jump, track and field and shooting.\r\nIn the field of research, Christian founded a laboratory specializing in neuroscience applied to consumer behavior, contributing to the publication of numerous scientific articles. His research mainly focuses on the interaction between emotions, purchase decisions and advanced neurophysiological monitoring techniques.\r\nOutside of work, he is actively involved in the organizational management of a volunteer association in Treviso, engaged in social and environmental projects.                            <\/div>\r\n                        \r\n                                                                                    <h5 class=\"speaker-speaker-in\">Speaker in<\/h5>\r\n                            \r\n                                                                                                                        <div class=\"schedule-item workshop\">\r\n                                    <div class=\"ws schedule-item-inner follow-link\"\r\n                                         style=\"background-color: #EFEFEF1;\r\n                                                 border-width: 2\"\r\n                                         data-link=\"https:\/\/www.serviceday.it\/\/en\/content-program\/agenda-2025\/#schedule-a0KR200000MumZyMAJ\">\r\n                                        <div class=\"left\">\r\n                                            <div class=\"ws-header\">\r\n                                                <div class=\"ws-where\">\r\n                                                    <div class=\"ws-tipo upper\">\r\n                                                        Content Program                                                    <\/div>\r\n                                                    <div class=\"ws-sala\"\r\n                                                         style=\"background-color: #295CA9\">\r\n                                                        <span>Blue&nbspRoom&nbsp<\/span>                                                    <\/div>\r\n                                                <\/div>\r\n                                                <div class=\"ws-when\">\r\n                                                    <div class=\"ws-day\">\r\n                                                        Friday 17<sup>th<\/sup> <i\r\n                                                                class=\"fa fa-calendar-alt\" aria-hidden=\"true\"><\/i>\r\n                                                    <\/div>\r\n                                                    <div class=\"ws-hrs\">\r\n                                                        9.30 AM - 10.30 AM                                                        <i class=\"fa fa-clock\" aria-hidden=\"true\"><\/i>\r\n                                                    <\/div>\r\n                                                    <div class=\"ws-seats\" style=\"display: none;\">\r\n                                                        Seats: 417 <i class=\"fa fa-user-alt\" aria-hidden=\"true\"><\/i>\r\n                                                    <\/div>\r\n                                                <\/div>\r\n                                            <\/div>\r\n                                            <div class=\"title\">\r\n                                                <div class=\"puntata\">Customer Centricity: non \u00e8 un'idea, \u00e8 un modello di business<\/div>\r\n                                                Customer centricity as a business model, not just an idea                                            <\/div>\r\n                                            <div class=\"ws-desc\">\r\n                                                Improving relationships to strengthen trust, profitability, and retention                                            <\/div>\r\n\r\n                                                                                        <div class=\"ws-paths\">\r\n                                                                                                                                            <\/div>\r\n                                            <div class=\"ws-footer\">\r\n                                                                                                                                                    <div class=\"ws-logo\">\r\n                                                        <img decoding=\"async\" src=\"https:\/\/quintegia.file.force.com\/servlet\/servlet.ImageServer?id=0150Y0000021H9O&oid=00D0Y000000qKtg&lastMod=1520330218000\" alt=\"Loaging logo...\">\r\n                                                    <\/div>\r\n                                                                                            <\/div>\r\n                                        <\/div>\r\n                                    <\/div>\r\n                                <\/div>\r\n                                                                        <\/div>\r\n                <\/div>\r\n            <\/div>\r\n                    <\/div>\r\n<\/div>[\/vc_column_text][\/vc_column][\/vc_row][vc_row full_width=&#8221;stretch_row_content&#8221;][vc_column][vc_raw_html css=&#8221;&#8221;]JTNDZGl2JTIwY2xhc3MlM0QlMjJzY2hlZHVsZS10aW1lLXNsb3QtdGl0bGUlMjIlM0UlM0NzcGFuJTNFU3BlYWtlcnMlMjBhdCUzQyUyRnNwYW4lM0UlMjAlM0NzcGFuJTNFdGhlJTIwQ29tcGFueSUyME1lZXRpbmclM0MlMkZzcGFuJTNFJTNDJTJGZGl2JTNF[\/vc_raw_html][vc_column_text css=&#8221;&#8221;]<div id=\"speaker_grid_69f2cfbc7314d\" class=\"speaker-grid-wrapper isotope-grid-wrapper disable-max-width\">\r\n    <div class=\"speaker-grid isotope-grid c-lg-6 c-md-4 c-sm-2 c-xs-1\"\r\n         data-masonry=\"false\">\r\n                    <div id=\"speaker_a0DR200000FvNP3MAN\" data-id=\"a0DR200000FvNP3MAN\"\r\n                 class=\"speaker-item isotope-item clickable searchable\"\r\n                 data-filter=\"{&quot;firstName&quot;:&quot;Umberto&quot;,&quot;lastName&quot;:&quot;Seletto&quot;,&quot;companyName&quot;:&quot;InterAutoNews&quot;,&quot;extraCompanyName&quot;:null,&quot;fullName&quot;:&quot;Umberto Seletto&quot;}\">\r\n                <div class=\"speaker-item-inner isotope-item-inner\">\r\n                    <div class=\"left\">\r\n                        <img decoding=\"async\" class=\"speaker-photo\" src=\"https:\/\/quintegia.my.salesforce.com\/servlet\/servlet.ImageServer?id=015R200000GP89F&oid=00D0Y000000qKtg&lastMod=1758095700000\" alt=\"Umberto Seletto\"\/>\r\n                        <div class=\"name-role-container\">\r\n                            <div class=\"speaker-name\">\r\n                                Umberto Seletto                            <\/div>\r\n                                                            <div class=\"speaker-role-container\">\r\n                                                                            <span class=\"speakerRole\">Editor in Chief,<\/span>\r\n                                                                                                                <span class=\"speakerCompany\">InterAutoNews<\/span>\r\n                                                                    <\/div>\r\n                                                                                <\/div>\r\n                    <\/div>\r\n                    <div class=\"right not-clickable\">\r\n                        <div class=\"name-role-container\">\r\n                            <div class=\"sponsor-item-inner\">\r\n                                                            <\/div>\r\n                            <div class=\"speaker-name\">\r\n                                Umberto Seletto                            <\/div>\r\n                                                            <div>\r\n                                                                            <span class=\"speakerRole\">Editor in Chief,<\/span>\r\n                                                                                                                <span class=\"speakerCompany\">InterAutoNews<\/span>\r\n                                                                    <\/div>\r\n                                                                                <\/div>\r\n                                                    <div class=\"speaker-description\">\r\n                                Umberto Seletto, 70, from Biella, has spent his entire working life in sales, from publishing to advertising, consumer goods, and industrial products, as an agent, salesman, key account manager, area manager, and sales manager.\r\nFor over thirty years, he worked mainly in oil companies, equally divided between the network and outside the network. This experience was interrupted by a brief period in the automotive aftermarket, where he was responsible for managing a chain of \u201cquick fit\u201d shops.\r\nSince 2016, he has been a freelance consultant, and since 2022, he has been on the board of directors of E22Mobility and editorial director of InterAutoNews. \r\nA networker and relationship builder, he likes to describe himself as \u201ca simple man at the service of complex ideas,\u201d ideas for which he has been working hard for years, pursuing the dream of open relationships and respectful and constructive solidarity.                            <\/div>\r\n                        \r\n                                                                                    <h5 class=\"speaker-speaker-in\">Speaker in<\/h5>\r\n                            \r\n                                                                                                                        <div class=\"schedule-item companies'_meetings\">\r\n                                    <div class=\"ws schedule-item-inner follow-link\"\r\n                                         style=\"background-color: #EFEFEF1;\r\n                                                 border-width: 2\"\r\n                                         data-link=\"https:\/\/www.serviceday.it\/\/en\/content-program\/agenda-2025\/#schedule-a0KR200000SnjzxMAB\">\r\n                                        <div class=\"left\">\r\n                                            <div class=\"ws-header\">\r\n                                                <div class=\"ws-where\">\r\n                                                    <div class=\"ws-tipo upper\">\r\n                                                        Companies' Meetings                                                    <\/div>\r\n                                                    <div class=\"ws-sala\"\r\n                                                         style=\"background-color: #D1232A\">\r\n                                                        <span>Red&nbspRoom&nbsp|&nbspFloor&nbsp-&nbsp<\/span><span>1&nbsp<\/span>                                                    <\/div>\r\n                                                <\/div>\r\n                                                <div class=\"ws-when\">\r\n                                                    <div class=\"ws-day\">\r\n                                                        Thursday 16<sup>th<\/sup> <i\r\n                                                                class=\"fa fa-calendar-alt\" aria-hidden=\"true\"><\/i>\r\n                                                    <\/div>\r\n                                                    <div class=\"ws-hrs\">\r\n                                                        3.00 PM - 3.45 PM                                                        <i class=\"fa fa-clock\" aria-hidden=\"true\"><\/i>\r\n                                                    <\/div>\r\n                                                    <div class=\"ws-seats\" style=\"display: none;\">\r\n                                                         <i class=\"fa fa-user-alt\" aria-hidden=\"true\"><\/i>\r\n                                                    <\/div>\r\n                                                <\/div>\r\n                                            <\/div>\r\n                                            <div class=\"title\">\r\n                                                <div class=\"puntata\">InterAutoNews<\/div>\r\n                                                The Service Manager Profession: Insights from the Experts.\r\nHow to Lead Future Change                                            <\/div>\r\n                                            <div class=\"ws-desc\">\r\n                                                Event organized by <strong>InterAutoNews<\/strong> meeting supported by <strong>Fuchs<\/strong>                                            <\/div>\r\n\r\n                                                                                        <div class=\"ws-paths\">\r\n                                                                                                                                            <\/div>\r\n                                            <div class=\"ws-footer\">\r\n                                                                                                                                                    <div class=\"ws-logo\">\r\n                                                        <img decoding=\"async\" src=\"https:\/\/quintegia.file.force.com\/servlet\/servlet.ImageServer?id=0150Y00000216O7&oid=00D0Y000000qKtg&lastMod=1519746577000\" alt=\"Loaging logo...\">\r\n                                                    <\/div>\r\n                                                                                            <\/div>\r\n                                        <\/div>\r\n                                    <\/div>\r\n                                <\/div>\r\n                                                                        <\/div>\r\n                <\/div>\r\n            <\/div>\r\n                    <div id=\"speaker_a0DR200000Gc8plMAB\" data-id=\"a0DR200000Gc8plMAB\"\r\n                 class=\"speaker-item isotope-item clickable searchable\"\r\n                 data-filter=\"{&quot;firstName&quot;:&quot;Fabrizio&quot;,&quot;lastName&quot;:&quot;Mini&quot;,&quot;companyName&quot;:&quot;BPER Banca&quot;,&quot;extraCompanyName&quot;:null,&quot;fullName&quot;:&quot;Fabrizio Mini&quot;}\">\r\n                <div class=\"speaker-item-inner isotope-item-inner\">\r\n                    <div class=\"left\">\r\n                        <img decoding=\"async\" class=\"speaker-photo\" src=\"https:\/\/quintegia.my.salesforce.com\/servlet\/servlet.ImageServer?id=015R200000HJdLd&oid=00D0Y000000qKtg&lastMod=1759934881000\" alt=\"Fabrizio Mini\"\/>\r\n                        <div class=\"name-role-container\">\r\n                            <div class=\"speaker-name\">\r\n                                Fabrizio Mini                            <\/div>\r\n                                                            <div class=\"speaker-role-container\">\r\n                                                                            <span class=\"speakerRole\">Heod of Business Center,<\/span>\r\n                                                                                                                <span class=\"speakerCompany\">BPER Banca<\/span>\r\n                                                                    <\/div>\r\n                                                                                <\/div>\r\n                    <\/div>\r\n                    <div class=\"right not-clickable\">\r\n                        <div class=\"name-role-container\">\r\n                            <div class=\"sponsor-item-inner\">\r\n                                                            <\/div>\r\n                            <div class=\"speaker-name\">\r\n                                Fabrizio Mini                            <\/div>\r\n                                                            <div>\r\n                                                                            <span class=\"speakerRole\">Heod of Business Center,<\/span>\r\n                                                                                                                <span class=\"speakerCompany\">BPER Banca<\/span>\r\n                                                                    <\/div>\r\n                                                                                <\/div>\r\n                                                    <div class=\"speaker-description\">\r\n                                Corporate Team Manager at the Romagna Sud Business Center of BPER Banca, with solid experience in coordinating Corporate Relationship Managers and managing corporate clients. Expert in credit analysis and quality, business development, and team leadership. Graduated with honors in Finance and Insurance and holder of an Executive Master\u2019s in Corporate & Investment Banking from Universit\u00e0 Cattolica.                            <\/div>\r\n                        \r\n                                                                                    <h5 class=\"speaker-speaker-in\">Speaker in<\/h5>\r\n                            \r\n                                                                                                                        <div class=\"schedule-item companies'_meetings\">\r\n                                    <div class=\"ws schedule-item-inner follow-link\"\r\n                                         style=\"background-color: #EFEFEF1;\r\n                                                 border-width: 2\"\r\n                                         data-link=\"https:\/\/www.serviceday.it\/\/en\/content-program\/agenda-2025\/#schedule-a0KR200000Uja7hMAB\">\r\n                                        <div class=\"left\">\r\n                                            <div class=\"ws-header\">\r\n                                                <div class=\"ws-where\">\r\n                                                    <div class=\"ws-tipo upper\">\r\n                                                        Companies' Meetings                                                    <\/div>\r\n                                                    <div class=\"ws-sala\"\r\n                                                         style=\"background-color: #5d5d5d\">\r\n                                                        <span>Auditorium&nbspVerdi&nbsp|&nbsp-&nbsp<\/span><span>1&nbspFloor&nbsp<\/span>                                                    <\/div>\r\n                                                <\/div>\r\n                                                <div class=\"ws-when\">\r\n                                                    <div class=\"ws-day\">\r\n                                                        Friday 17<sup>th<\/sup> <i\r\n                                                                class=\"fa fa-calendar-alt\" aria-hidden=\"true\"><\/i>\r\n                                                    <\/div>\r\n                                                    <div class=\"ws-hrs\">\r\n                                                        10.45 AM - 11.30 AM                                                        <i class=\"fa fa-clock\" aria-hidden=\"true\"><\/i>\r\n                                                    <\/div>\r\n                                                    <div class=\"ws-seats\" style=\"display: none;\">\r\n                                                        Seats: 371 <i class=\"fa fa-user-alt\" aria-hidden=\"true\"><\/i>\r\n                                                    <\/div>\r\n                                                <\/div>\r\n                                            <\/div>\r\n                                            <div class=\"title\">\r\n                                                <div class=\"puntata\">AsConAuto<\/div>\r\n                                                AsConAuto: connections that generate value                                            <\/div>\r\n                                            <div class=\"ws-desc\">\r\n                                                Event organized by <strong>AsConAuto<\/strong>                                            <\/div>\r\n\r\n                                                                                        <div class=\"ws-paths\">\r\n                                                                                                                                            <\/div>\r\n                                            <div class=\"ws-footer\">\r\n                                                                                                    <div class=\"ws-translations\">\r\n                                                                                                                    <img decoding=\"async\" src=\"https:\/\/www.serviceday.it\/wp-content\/plugins\/q_plugin_2\/assets\/images\/flags\/it.png\" alt=\"IT\">\r\n                                                                                                            <\/div>\r\n                                                                                                                                                    <div class=\"ws-logo\">\r\n                                                        <img decoding=\"async\" src=\"https:\/\/quintegia.file.force.com\/servlet\/servlet.ImageServer?id=0151n000003B6CT&oid=00D0Y000000qKtg&lastMod=1630052486000\" alt=\"Loaging logo...\">\r\n                                                    <\/div>\r\n                                                                                            <\/div>\r\n                                        <\/div>\r\n                                    <\/div>\r\n                                <\/div>\r\n                                                                        <\/div>\r\n                <\/div>\r\n            <\/div>\r\n                    <div id=\"speaker_a0DR200000G0ixVMAR\" data-id=\"a0DR200000G0ixVMAR\"\r\n                 class=\"speaker-item isotope-item clickable searchable\"\r\n                 data-filter=\"{&quot;firstName&quot;:&quot;Antonio&quot;,&quot;lastName&quot;:&quot;Piscitelli&quot;,&quot;companyName&quot;:&quot;Intergea Service&quot;,&quot;extraCompanyName&quot;:null,&quot;fullName&quot;:&quot;Antonio Piscitelli&quot;}\">\r\n                <div class=\"speaker-item-inner isotope-item-inner\">\r\n                    <div class=\"left\">\r\n                        <img decoding=\"async\" class=\"speaker-photo\" src=\"https:\/\/quintegia.my.salesforce.com\/servlet\/servlet.ImageServer?id=015R200000GUzKz&oid=00D0Y000000qKtg&lastMod=1758268365000\" alt=\"Antonio Piscitelli\"\/>\r\n                        <div class=\"name-role-container\">\r\n                            <div class=\"speaker-name\">\r\n                                Antonio Piscitelli                            <\/div>\r\n                                                            <div class=\"speaker-role-container\">\r\n                                                                            <span class=\"speakerRole\">Chief Executive Officer and General Manager,<\/span>\r\n                                                                                                                <span class=\"speakerCompany\">Intergea Service<\/span>\r\n                                                                    <\/div>\r\n                                                                                <\/div>\r\n                    <\/div>\r\n                    <div class=\"right not-clickable\">\r\n                        <div class=\"name-role-container\">\r\n                            <div class=\"sponsor-item-inner\">\r\n                                                            <\/div>\r\n                            <div class=\"speaker-name\">\r\n                                Antonio Piscitelli                            <\/div>\r\n                                                            <div>\r\n                                                                            <span class=\"speakerRole\">Chief Executive Officer and General Manager,<\/span>\r\n                                                                                                                <span class=\"speakerCompany\">Intergea Service<\/span>\r\n                                                                    <\/div>\r\n                                                                                <\/div>\r\n                                                    <div class=\"speaker-description\">\r\n                                Born in 1977, after several positions as General Manager in companies in the warranty sector, he joined Intergea Group in 2013, serving as Executive Director of NOBIS Assicurazioni for five years. Since 2018, he has been Chief Executive Officer and General Manager of Intergea Service, the Group company dedicated to aftersales. He is also General Manager of E20 Automotive, a start-up launched four years ago.                            <\/div>\r\n                        \r\n                                                                                    <h5 class=\"speaker-speaker-in\">Speaker in<\/h5>\r\n                            \r\n                                                                                                                        <div class=\"schedule-item companies'_meetings\">\r\n                                    <div class=\"ws schedule-item-inner follow-link\"\r\n                                         style=\"background-color: #EFEFEF1;\r\n                                                 border-width: 2\"\r\n                                         data-link=\"https:\/\/www.serviceday.it\/\/en\/content-program\/agenda-2025\/#schedule-a0KR200000SnjzxMAB\">\r\n                                        <div class=\"left\">\r\n                                            <div class=\"ws-header\">\r\n                                                <div class=\"ws-where\">\r\n                                                    <div class=\"ws-tipo upper\">\r\n                                                        Companies' Meetings                                                    <\/div>\r\n                                                    <div class=\"ws-sala\"\r\n                                                         style=\"background-color: #D1232A\">\r\n                                                        <span>Red&nbspRoom&nbsp|&nbspFloor&nbsp-&nbsp<\/span><span>1&nbsp<\/span>                                                    <\/div>\r\n                                                <\/div>\r\n                                                <div class=\"ws-when\">\r\n                                                    <div class=\"ws-day\">\r\n                                                        Thursday 16<sup>th<\/sup> <i\r\n                                                                class=\"fa fa-calendar-alt\" aria-hidden=\"true\"><\/i>\r\n                                                    <\/div>\r\n                                                    <div class=\"ws-hrs\">\r\n                                                        3.00 PM - 3.45 PM                                                        <i class=\"fa fa-clock\" aria-hidden=\"true\"><\/i>\r\n                                                    <\/div>\r\n                                                    <div class=\"ws-seats\" style=\"display: none;\">\r\n                                                         <i class=\"fa fa-user-alt\" aria-hidden=\"true\"><\/i>\r\n                                                    <\/div>\r\n                                                <\/div>\r\n                                            <\/div>\r\n                                            <div class=\"title\">\r\n                                                <div class=\"puntata\">InterAutoNews<\/div>\r\n                                                The Service Manager Profession: Insights from the Experts.\r\nHow to Lead Future Change                                            <\/div>\r\n                                            <div class=\"ws-desc\">\r\n                                                Event organized by <strong>InterAutoNews<\/strong> meeting supported by <strong>Fuchs<\/strong>                                            <\/div>\r\n\r\n                                                                                        <div class=\"ws-paths\">\r\n                                                                                                                                            <\/div>\r\n                                            <div class=\"ws-footer\">\r\n                                                                                                                                                    <div class=\"ws-logo\">\r\n                                                        <img decoding=\"async\" src=\"https:\/\/quintegia.file.force.com\/servlet\/servlet.ImageServer?id=0150Y00000216O7&oid=00D0Y000000qKtg&lastMod=1519746577000\" alt=\"Loaging logo...\">\r\n                                                    <\/div>\r\n                                                                                            <\/div>\r\n                                        <\/div>\r\n                                    <\/div>\r\n                                <\/div>\r\n                                                                        <\/div>\r\n                <\/div>\r\n            <\/div>\r\n                    <div id=\"speaker_a0DR200000Fhx2cMAB\" data-id=\"a0DR200000Fhx2cMAB\"\r\n                 class=\"speaker-item isotope-item clickable searchable\"\r\n                 data-filter=\"{&quot;firstName&quot;:&quot;Anna&quot;,&quot;lastName&quot;:&quot;Macario&quot;,&quot;companyName&quot;:&quot;biAuto Club&quot;,&quot;extraCompanyName&quot;:null,&quot;fullName&quot;:&quot;Anna Macario&quot;}\">\r\n                <div class=\"speaker-item-inner isotope-item-inner\">\r\n                    <div class=\"left\">\r\n                        <img decoding=\"async\" class=\"speaker-photo\" src=\"https:\/\/quintegia.my.salesforce.com\/servlet\/servlet.ImageServer?id=015R200000GP9Of&oid=00D0Y000000qKtg&lastMod=1758097394000\" alt=\"Anna Macario\"\/>\r\n                        <div class=\"name-role-container\">\r\n                            <div class=\"speaker-name\">\r\n                                Anna Macario                            <\/div>\r\n                                                            <div class=\"speaker-role-container\">\r\n                                                                            <span class=\"speakerRole\">After Sales Manager,<\/span>\r\n                                                                                                                <span class=\"speakerCompany\">biAuto Club<\/span>\r\n                                                                    <\/div>\r\n                                                                                <\/div>\r\n                    <\/div>\r\n                    <div class=\"right not-clickable\">\r\n                        <div class=\"name-role-container\">\r\n                            <div class=\"sponsor-item-inner\">\r\n                                                            <\/div>\r\n                            <div class=\"speaker-name\">\r\n                                Anna Macario                            <\/div>\r\n                                                            <div>\r\n                                                                            <span class=\"speakerRole\">After Sales Manager,<\/span>\r\n                                                                                                                <span class=\"speakerCompany\">biAuto Club<\/span>\r\n                                                                    <\/div>\r\n                                                                                <\/div>\r\n                                                    <div class=\"speaker-description\">\r\n                                She is currently responsible for managing the service and spare parts department at BiAuto Club, the official Jaguar, Land Rover, and Triumph dealer, which operates in three locations.\r\nHer mission is to ensure that every customer receives the highest quality service and repairs, while optimizing the efficiency and profitability of the service department.\r\n<br\/>\r\n<br\/>\r\nThanks to her results-oriented vision and constant focus on customer satisfaction, she contributes decisively to the growth and consolidation of the group's after-sales activities.                            <\/div>\r\n                        \r\n                                                                                    <h5 class=\"speaker-speaker-in\">Speaker in<\/h5>\r\n                            \r\n                                                                                                                        <div class=\"schedule-item companies'_meetings\">\r\n                                    <div class=\"ws schedule-item-inner follow-link\"\r\n                                         style=\"background-color: #EFEFEF1;\r\n                                                 border-width: 2\"\r\n                                         data-link=\"https:\/\/www.serviceday.it\/\/en\/content-program\/agenda-2025\/#schedule-a0KR200000SnjzxMAB\">\r\n                                        <div class=\"left\">\r\n                                            <div class=\"ws-header\">\r\n                                                <div class=\"ws-where\">\r\n                                                    <div class=\"ws-tipo upper\">\r\n                                                        Companies' Meetings                                                    <\/div>\r\n                                                    <div class=\"ws-sala\"\r\n                                                         style=\"background-color: #D1232A\">\r\n                                                        <span>Red&nbspRoom&nbsp|&nbspFloor&nbsp-&nbsp<\/span><span>1&nbsp<\/span>                                                    <\/div>\r\n                                                <\/div>\r\n                                                <div class=\"ws-when\">\r\n                                                    <div class=\"ws-day\">\r\n                                                        Thursday 16<sup>th<\/sup> <i\r\n                                                                class=\"fa fa-calendar-alt\" aria-hidden=\"true\"><\/i>\r\n                                                    <\/div>\r\n                                                    <div class=\"ws-hrs\">\r\n                                                        3.00 PM - 3.45 PM                                                        <i class=\"fa fa-clock\" aria-hidden=\"true\"><\/i>\r\n                                                    <\/div>\r\n                                                    <div class=\"ws-seats\" style=\"display: none;\">\r\n                                                         <i class=\"fa fa-user-alt\" aria-hidden=\"true\"><\/i>\r\n                                                    <\/div>\r\n                                                <\/div>\r\n                                            <\/div>\r\n                                            <div class=\"title\">\r\n                                                <div class=\"puntata\">InterAutoNews<\/div>\r\n                                                The Service Manager Profession: Insights from the Experts.\r\nHow to Lead Future Change                                            <\/div>\r\n                                            <div class=\"ws-desc\">\r\n                                                Event organized by <strong>InterAutoNews<\/strong> meeting supported by <strong>Fuchs<\/strong>                                            <\/div>\r\n\r\n                                                                                        <div class=\"ws-paths\">\r\n                                                                                                                                            <\/div>\r\n                                            <div class=\"ws-footer\">\r\n                                                                                                                                                    <div class=\"ws-logo\">\r\n                                                        <img decoding=\"async\" src=\"https:\/\/quintegia.file.force.com\/servlet\/servlet.ImageServer?id=0150Y00000216O7&oid=00D0Y000000qKtg&lastMod=1519746577000\" alt=\"Loaging logo...\">\r\n                                                    <\/div>\r\n                                                                                            <\/div>\r\n                                        <\/div>\r\n                                    <\/div>\r\n                                <\/div>\r\n                                                                        <\/div>\r\n                <\/div>\r\n            <\/div>\r\n                    <div id=\"speaker_a0DR200000FiGOcMAN\" data-id=\"a0DR200000FiGOcMAN\"\r\n                 class=\"speaker-item isotope-item clickable searchable\"\r\n                 data-filter=\"{&quot;firstName&quot;:&quot;Graziano&quot;,&quot;lastName&quot;:&quot;Ghirotti&quot;,&quot;companyName&quot;:&quot;Gruppo GuidiCar&quot;,&quot;extraCompanyName&quot;:&quot;AsConAuto&quot;,&quot;fullName&quot;:&quot;Graziano Ghirotti&quot;}\">\r\n                <div class=\"speaker-item-inner isotope-item-inner\">\r\n                    <div class=\"left\">\r\n                        <img decoding=\"async\" class=\"speaker-photo\" src=\"https:\/\/quintegia.my.salesforce.com\/servlet\/servlet.ImageServer?id=015R200000GP8Fh&oid=00D0Y000000qKtg&lastMod=1758095796000\" alt=\"Graziano Ghirotti\"\/>\r\n                        <div class=\"name-role-container\">\r\n                            <div class=\"speaker-name\">\r\n                                Graziano Ghirotti                            <\/div>\r\n                                                            <div class=\"speaker-role-container\">\r\n                                                                            <span class=\"speakerRole\">Service Manager Automotive,<\/span>\r\n                                                                                                                <span class=\"speakerCompany\">Gruppo GuidiCar<\/span>\r\n                                                                    <\/div>\r\n                                                                                        <div class=\"speaker-role-container\">\r\n                                                                            <span class=\"speakerRole\">Council Member,<\/span>\r\n                                                                                                                <span class=\"speakerCompany\">AsConAuto<\/span>\r\n                                                                    <\/div>\r\n                                                    <\/div>\r\n                    <\/div>\r\n                    <div class=\"right not-clickable\">\r\n                        <div class=\"name-role-container\">\r\n                            <div class=\"sponsor-item-inner\">\r\n                                                            <\/div>\r\n                            <div class=\"speaker-name\">\r\n                                Graziano Ghirotti                            <\/div>\r\n                                                            <div>\r\n                                                                            <span class=\"speakerRole\">Service Manager Automotive,<\/span>\r\n                                                                                                                <span class=\"speakerCompany\">Gruppo GuidiCar<\/span>\r\n                                                                    <\/div>\r\n                                                                                        <div>\r\n                                                                            <span class=\"speakerRole\">Council Member,<\/span>\r\n                                                                                                                <span class=\"speakerCompany\">AsConAuto<\/span>\r\n                                                                    <\/div>\r\n                                                    <\/div>\r\n                                                    <div class=\"speaker-description\">\r\n                                With over thirty years of experience in the service sector of medium and large car dealerships in Lombardy and Tuscany, he has built a solid professional career in the comprehensive management of after-sales activities.\r\n<br\/>\r\n<br\/>\r\nDuring his career, he has held key positions in important companies in the sector, including Sesto Autoveicoli (Volkswagen \u2013 Audi), Saottini Auto \u2013 Centro Porsche Brescia (Porsche), Gruppo Bossoni (FCA \u2013 Volvo \u2013 Kia), Bossoni Automobili (Volkswagen \u2013 Audi), and Guidi Car (Mercedes-Benz \u2013 Volkswagen \u2013 Volvo).\r\n<br\/>\r\n<br\/>\r\nAlongside his operational activities, he has been heavily involved in associations, collaborating with AsConAuto and holding important positions: member of the Board of Directors of the DOC Mantova consortium, CEO and then President of the DOC TO-LI consortium (Tuscany and Liguria), and member of the Board of Directors of AsConAuto and AsConAuto Logistica.                            <\/div>\r\n                        \r\n                                                                                    <h5 class=\"speaker-speaker-in\">Speaker in<\/h5>\r\n                            \r\n                                                                                                                        <div class=\"schedule-item companies'_meetings\">\r\n                                    <div class=\"ws schedule-item-inner follow-link\"\r\n                                         style=\"background-color: #EFEFEF1;\r\n                                                 border-width: 2\"\r\n                                         data-link=\"https:\/\/www.serviceday.it\/\/en\/content-program\/agenda-2025\/#schedule-a0KR200000SnjzxMAB\">\r\n                                        <div class=\"left\">\r\n                                            <div class=\"ws-header\">\r\n                                                <div class=\"ws-where\">\r\n                                                    <div class=\"ws-tipo upper\">\r\n                                                        Companies' Meetings                                                    <\/div>\r\n                                                    <div class=\"ws-sala\"\r\n                                                         style=\"background-color: #D1232A\">\r\n                                                        <span>Red&nbspRoom&nbsp|&nbspFloor&nbsp-&nbsp<\/span><span>1&nbsp<\/span>                                                    <\/div>\r\n                                                <\/div>\r\n                                                <div class=\"ws-when\">\r\n                                                    <div class=\"ws-day\">\r\n                                                        Thursday 16<sup>th<\/sup> <i\r\n                                                                class=\"fa fa-calendar-alt\" aria-hidden=\"true\"><\/i>\r\n                                                    <\/div>\r\n                                                    <div class=\"ws-hrs\">\r\n                                                        3.00 PM - 3.45 PM                                                        <i class=\"fa fa-clock\" aria-hidden=\"true\"><\/i>\r\n                                                    <\/div>\r\n                                                    <div class=\"ws-seats\" style=\"display: none;\">\r\n                                                         <i class=\"fa fa-user-alt\" aria-hidden=\"true\"><\/i>\r\n                                                    <\/div>\r\n                                                <\/div>\r\n                                            <\/div>\r\n                                            <div class=\"title\">\r\n                                                <div class=\"puntata\">InterAutoNews<\/div>\r\n                                                The Service Manager Profession: Insights from the Experts.\r\nHow to Lead Future Change                                            <\/div>\r\n                                            <div class=\"ws-desc\">\r\n                                                Event organized by <strong>InterAutoNews<\/strong> meeting supported by <strong>Fuchs<\/strong>                                            <\/div>\r\n\r\n                                                                                        <div class=\"ws-paths\">\r\n                                                                                                                                            <\/div>\r\n                                            <div class=\"ws-footer\">\r\n                                                                                                                                                    <div class=\"ws-logo\">\r\n                                                        <img decoding=\"async\" src=\"https:\/\/quintegia.file.force.com\/servlet\/servlet.ImageServer?id=0150Y00000216O7&oid=00D0Y000000qKtg&lastMod=1519746577000\" alt=\"Loaging logo...\">\r\n                                                    <\/div>\r\n                                                                                            <\/div>\r\n                                        <\/div>\r\n                                    <\/div>\r\n                                <\/div>\r\n                                                                        <\/div>\r\n                <\/div>\r\n            <\/div>\r\n                    <div id=\"speaker_a0DR200000DcWsFMAV\" data-id=\"a0DR200000DcWsFMAV\"\r\n                 class=\"speaker-item isotope-item clickable searchable\"\r\n                 data-filter=\"{&quot;firstName&quot;:&quot;Antonino&quot;,&quot;lastName&quot;:&quot;Gregorio&quot;,&quot;companyName&quot;:&quot;Fuchs Lubrificanti&quot;,&quot;extraCompanyName&quot;:null,&quot;fullName&quot;:&quot;Antonino Gregorio&quot;}\">\r\n                <div class=\"speaker-item-inner isotope-item-inner\">\r\n                    <div class=\"left\">\r\n                        <img decoding=\"async\" class=\"speaker-photo\" src=\"https:\/\/quintegia.my.salesforce.com\/servlet\/servlet.ImageServer?id=015R200000GP8Iv&oid=00D0Y000000qKtg&lastMod=1758095877000\" alt=\"Antonino Gregorio\"\/>\r\n                        <div class=\"name-role-container\">\r\n                            <div class=\"speaker-name\">\r\n                                Antonino Gregorio                            <\/div>\r\n                                                            <div class=\"speaker-role-container\">\r\n                                                                            <span class=\"speakerRole\">Automotive Aftermarket Division Director,<\/span>\r\n                                                                                                                <span class=\"speakerCompany\">Fuchs Lubrificanti<\/span>\r\n                                                                    <\/div>\r\n                                                                                <\/div>\r\n                    <\/div>\r\n                    <div class=\"right not-clickable\">\r\n                        <div class=\"name-role-container\">\r\n                            <div class=\"sponsor-item-inner\">\r\n                                                            <\/div>\r\n                            <div class=\"speaker-name\">\r\n                                Antonino Gregorio                            <\/div>\r\n                                                            <div>\r\n                                                                            <span class=\"speakerRole\">Automotive Aftermarket Division Director,<\/span>\r\n                                                                                                                <span class=\"speakerCompany\">Fuchs Lubrificanti<\/span>\r\n                                                                    <\/div>\r\n                                                                                <\/div>\r\n                                                    <div class=\"speaker-description\">\r\n                                Antonino Gregorio was born in Messina on November 20, 1963. \r\n\r\nHe studied Economics and Business in Messina and completed a Master's degree in Business Management at the University of Perugia in December 1987. \r\n\r\nHis professional career began in 1988 at Agfa Gevaert (Branch Manager) and continued at Procter & Gamble (Key Account). In the 1990s, he worked at Burmah Castrol plc, where he became Sales Director in 1998. He then moved to Cycleurope AB as Commercial Director. In 2005, he joined BP, reorganizing Castrol's motorcycle business and organization, and in 2010, he took over the management of the Automotive business. In 2018, he joined Fuchs Lubrificanti in the Automotive division, where he redesigned, developed, and implemented the strategy, organization, and business as Division Director, leading Fuchs to double its market share in Italy by the end of 2024. \r\nIn all his professional experiences, he has designed and led the evolution of organizations in line with market needs, with performance and results often exceeding expectations.                            <\/div>\r\n                        \r\n                                                                                    <h5 class=\"speaker-speaker-in\">Speaker in<\/h5>\r\n                            \r\n                                                                                                                        <div class=\"schedule-item companies'_meetings\">\r\n                                    <div class=\"ws schedule-item-inner follow-link\"\r\n                                         style=\"background-color: #EFEFEF1;\r\n                                                 border-width: 2\"\r\n                                         data-link=\"https:\/\/www.serviceday.it\/\/en\/content-program\/agenda-2025\/#schedule-a0KR200000SnjzxMAB\">\r\n                                        <div class=\"left\">\r\n                                            <div class=\"ws-header\">\r\n                                                <div class=\"ws-where\">\r\n                                                    <div class=\"ws-tipo upper\">\r\n                                                        Companies' Meetings                                                    <\/div>\r\n                                                    <div class=\"ws-sala\"\r\n                                                         style=\"background-color: #D1232A\">\r\n                                                        <span>Red&nbspRoom&nbsp|&nbspFloor&nbsp-&nbsp<\/span><span>1&nbsp<\/span>                                                    <\/div>\r\n                                                <\/div>\r\n                                                <div class=\"ws-when\">\r\n                                                    <div class=\"ws-day\">\r\n                                                        Thursday 16<sup>th<\/sup> <i\r\n                                                                class=\"fa fa-calendar-alt\" aria-hidden=\"true\"><\/i>\r\n                                                    <\/div>\r\n                                                    <div class=\"ws-hrs\">\r\n                                                        3.00 PM - 3.45 PM                                                        <i class=\"fa fa-clock\" aria-hidden=\"true\"><\/i>\r\n                                                    <\/div>\r\n                                                    <div class=\"ws-seats\" style=\"display: none;\">\r\n                                                         <i class=\"fa fa-user-alt\" aria-hidden=\"true\"><\/i>\r\n                                                    <\/div>\r\n                                                <\/div>\r\n                                            <\/div>\r\n                                            <div class=\"title\">\r\n                                                <div class=\"puntata\">InterAutoNews<\/div>\r\n                                                The Service Manager Profession: Insights from the Experts.\r\nHow to Lead Future Change                                            <\/div>\r\n                                            <div class=\"ws-desc\">\r\n                                                Event organized by <strong>InterAutoNews<\/strong> meeting supported by <strong>Fuchs<\/strong>                                            <\/div>\r\n\r\n                                                                                        <div class=\"ws-paths\">\r\n                                                                                                                                            <\/div>\r\n                                            <div class=\"ws-footer\">\r\n                                                                                                                                                    <div class=\"ws-logo\">\r\n                                                        <img decoding=\"async\" src=\"https:\/\/quintegia.file.force.com\/servlet\/servlet.ImageServer?id=0150Y00000216O7&oid=00D0Y000000qKtg&lastMod=1519746577000\" alt=\"Loaging logo...\">\r\n                                                    <\/div>\r\n                                                                                            <\/div>\r\n                                        <\/div>\r\n                                    <\/div>\r\n                                <\/div>\r\n                                                                        <\/div>\r\n                <\/div>\r\n            <\/div>\r\n                    <div id=\"speaker_a0DR200000FtkrBMAR\" data-id=\"a0DR200000FtkrBMAR\"\r\n                 class=\"speaker-item isotope-item clickable searchable\"\r\n                 data-filter=\"{&quot;firstName&quot;:&quot;Paolo&quot;,&quot;lastName&quot;:&quot;Procacci&quot;,&quot;companyName&quot;:&quot;Aufinity Group&quot;,&quot;extraCompanyName&quot;:null,&quot;fullName&quot;:&quot;Paolo Procacci&quot;}\">\r\n                <div class=\"speaker-item-inner isotope-item-inner\">\r\n                    <div class=\"left\">\r\n                        <img decoding=\"async\" class=\"speaker-photo\" src=\"https:\/\/quintegia.my.salesforce.com\/servlet\/servlet.ImageServer?id=015R200000GfGHJ&oid=00D0Y000000qKtg&lastMod=1758720664000\" alt=\"Paolo Procacci\"\/>\r\n                        <div class=\"name-role-container\">\r\n                            <div class=\"speaker-name\">\r\n                                Paolo Procacci                            <\/div>\r\n                                                            <div class=\"speaker-role-container\">\r\n                                                                            <span class=\"speakerRole\">Country Manager Italy,<\/span>\r\n                                                                                                                <span class=\"speakerCompany\">Aufinity Group<\/span>\r\n                                                                    <\/div>\r\n                                                                                <\/div>\r\n                    <\/div>\r\n                    <div class=\"right not-clickable\">\r\n                        <div class=\"name-role-container\">\r\n                            <div class=\"sponsor-item-inner\">\r\n                                                            <\/div>\r\n                            <div class=\"speaker-name\">\r\n                                Paolo Procacci                            <\/div>\r\n                                                            <div>\r\n                                                                            <span class=\"speakerRole\">Country Manager Italy,<\/span>\r\n                                                                                                                <span class=\"speakerCompany\">Aufinity Group<\/span>\r\n                                                                    <\/div>\r\n                                                                                <\/div>\r\n                                                    <div class=\"speaker-description\">\r\n                                Graduated in Economics and Management, he spent over 10 years at Booking.com in various commercial and managerial roles in Italy and across Europe. He later led the Sales & Partnerships department of a fintech company focused on digital payments at the European level. Today, as head of Aufinity\u2019s operations in Italy, he leverages his experience to bring innovation and simplification to digital payments for the automotive sector.                            <\/div>\r\n                        \r\n                                                                                    <h5 class=\"speaker-speaker-in\">Speaker in<\/h5>\r\n                            \r\n                                                                                                                        <div class=\"schedule-item companies'_meetings\">\r\n                                    <div class=\"ws schedule-item-inner follow-link\"\r\n                                         style=\"background-color: #EFEFEF1;\r\n                                                 border-width: 2\"\r\n                                         data-link=\"https:\/\/www.serviceday.it\/\/en\/content-program\/agenda-2025\/#schedule-a0KR200000TU9MvMAL\">\r\n                                        <div class=\"left\">\r\n                                            <div class=\"ws-header\">\r\n                                                <div class=\"ws-where\">\r\n                                                    <div class=\"ws-tipo upper\">\r\n                                                        Companies' Meetings                                                    <\/div>\r\n                                                    <div class=\"ws-sala\"\r\n                                                         style=\"background-color: #5d5d5d\">\r\n                                                        <span>Vivaldi&nbspRoom&nbsp|&nbsp-&nbsp<\/span><span>1&nbspFloor&nbsp<\/span>                                                    <\/div>\r\n                                                <\/div>\r\n                                                <div class=\"ws-when\">\r\n                                                    <div class=\"ws-day\">\r\n                                                        Thursday 16<sup>th<\/sup> <i\r\n                                                                class=\"fa fa-calendar-alt\" aria-hidden=\"true\"><\/i>\r\n                                                    <\/div>\r\n                                                    <div class=\"ws-hrs\">\r\n                                                        11.15 AM - 12.00 PM                                                        <i class=\"fa fa-clock\" aria-hidden=\"true\"><\/i>\r\n                                                    <\/div>\r\n                                                    <div class=\"ws-seats\" style=\"display: none;\">\r\n                                                        Seats: 74 <i class=\"fa fa-user-alt\" aria-hidden=\"true\"><\/i>\r\n                                                    <\/div>\r\n                                                <\/div>\r\n                                            <\/div>\r\n                                            <div class=\"title\">\r\n                                                <div class=\"puntata\">Aufinity Group<\/div>\r\n                                                Digital payments in after-sales: are customers and dealers ready?                                            <\/div>\r\n                                            <div class=\"ws-desc\">\r\n                                                Presentation of the results of the 2025 Customer Study and testimonials from dealers in Italy                                            <\/div>\r\n\r\n                                                                                        <div class=\"ws-paths\">\r\n                                                                                                                                            <\/div>\r\n                                            <div class=\"ws-footer\">\r\n                                                                                                    <div class=\"ws-translations\">\r\n                                                                                                                    <img decoding=\"async\" src=\"https:\/\/www.serviceday.it\/wp-content\/plugins\/q_plugin_2\/assets\/images\/flags\/it.png\" alt=\"IT\">\r\n                                                                                                            <\/div>\r\n                                                                                                                                                    <div class=\"ws-logo\">\r\n                                                        <img decoding=\"async\" src=\"https:\/\/quintegia.file.force.com\/servlet\/servlet.ImageServer?id=015R20000031iy9&oid=00D0Y000000qKtg&lastMod=1724830096000\" alt=\"Loaging logo...\">\r\n                                                    <\/div>\r\n                                                                                            <\/div>\r\n                                        <\/div>\r\n                                    <\/div>\r\n                                <\/div>\r\n                                                                        <\/div>\r\n                <\/div>\r\n            <\/div>\r\n                    <\/div>\r\n<\/div>[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column][vc_empty_space height=&#8221;64px&#8221;][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_row][vc_column][\/vc_column][\/vc_row][vc_row full_width=&#8221;stretch_row_content&#8221;][vc_column][vc_column_text][\/vc_column_text][\/vc_column][\/vc_row][vc_row full_width=&#8221;stretch_row_content&#8221;][vc_column][vc_raw_html css=&#8221;&#8221;]JTNDZGl2JTIwY2xhc3MlM0QlMjJzY2hlZHVsZS10aW1lLXNsb3QtdGl0bGUlMjIlM0UlM0NzcGFuJTNFU3BlYWtlcnMlMjBpbiUzQyUyRnNwYW4lM0UlMjAlM0NzcGFuJTNFdGhlJTIwQ29udGVudCUyMFByb2dyYW0lM0MlMkZzcGFuJTNFJTNDJTJGZGl2JTNF[\/vc_raw_html][vc_column_text css=&#8221;&#8221;][\/vc_column_text][\/vc_column][\/vc_row][vc_row full_width=&#8221;stretch_row_content&#8221;][vc_column][vc_raw_html css=&#8221;&#8221;]JTNDZGl2JTIwY2xhc3MlM0QlMjJzY2hlZHVsZS10aW1lLXNsb3QtdGl0bGUlMjIlM0UlM0NzcGFuJTNFU3BlYWtlcnMlMjBhdCUzQyUyRnNwYW4lM0UlMjAlM0NzcGFuJTNFdGhlJTIwQ29tcGFueSUyME1lZXRpbmclM0MlMkZzcGFuJTNFJTNDJTJGZGl2JTNF[\/vc_raw_html][vc_column_text css=&#8221;&#8221;][\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column][vc_empty_space height=&#8221;64px&#8221;][\/vc_column][\/vc_row]<\/p>\n","protected":false},"author":7,"featured_media":0,"parent":3230,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-3240","page","type-page","status-publish","hentry","description-off"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Speakers - Service Day<\/title>\n<meta name=\"robots\" content=\"noindex, nofollow\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Speakers - Service Day\" \/>\n<meta property=\"og:description\" content=\"[vc_row][vc_column][\/vc_column][\/vc_row][vc_row full_width=&#8221;stretch_row_content&#8221;][vc_column][vc_column_text][\/vc_column_text][\/vc_column][\/vc_row][vc_row full_width=&#8221;stretch_row_content&#8221;][vc_column][vc_raw_html css=&#8221;&#8221;]JTNDZGl2JTIwY2xhc3MlM0QlMjJzY2hlZHVsZS10aW1lLXNsb3QtdGl0bGUlMjIlM0UlM0NzcGFuJTNFU3BlYWtlcnMlMjBpbiUzQyUyRnNwYW4lM0UlMjAlM0NzcGFuJTNFdGhlJTIwQ29udGVudCUyMFByb2dyYW0lM0MlMkZzcGFuJTNFJTNDJTJGZGl2JTNF[\/vc_raw_html][vc_column_text css=&#8221;&#8221;][\/vc_column_text][\/vc_column][\/vc_row][vc_row full_width=&#8221;stretch_row_content&#8221;][vc_column][vc_raw_html css=&#8221;&#8221;]JTNDZGl2JTIwY2xhc3MlM0QlMjJzY2hlZHVsZS10aW1lLXNsb3QtdGl0bGUlMjIlM0UlM0NzcGFuJTNFU3BlYWtlcnMlMjBhdCUzQyUyRnNwYW4lM0UlMjAlM0NzcGFuJTNFdGhlJTIwQ29tcGFueSUyME1lZXRpbmclM0MlMkZzcGFuJTNFJTNDJTJGZGl2JTNF[\/vc_raw_html][vc_column_text css=&#8221;&#8221;][\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column][vc_empty_space height=&#8221;64px&#8221;][\/vc_column][\/vc_row]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.serviceday.it\/en\/content-program\/speakers-2025\/\" \/>\n<meta property=\"og:site_name\" content=\"Service Day\" \/>\n<meta property=\"article:modified_time\" content=\"2025-09-17T13:19:38+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.serviceday.it\\\/en\\\/content-program\\\/speakers-2025\\\/\",\"url\":\"https:\\\/\\\/www.serviceday.it\\\/en\\\/content-program\\\/speakers-2025\\\/\",\"name\":\"Speakers - Service Day\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.serviceday.it\\\/en\\\/#website\"},\"datePublished\":\"2024-08-27T14:32:31+00:00\",\"dateModified\":\"2025-09-17T13:19:38+00:00\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/www.serviceday.it\\\/en\\\/content-program\\\/speakers-2025\\\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/www.serviceday.it\\\/en\\\/content-program\\\/speakers-2025\\\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/www.serviceday.it\\\/en\\\/content-program\\\/speakers-2025\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/www.serviceday.it\\\/en\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Content Program\",\"item\":\"https:\\\/\\\/www.serviceday.it\\\/en\\\/content-program\\\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"Speakers\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/www.serviceday.it\\\/en\\\/#website\",\"url\":\"https:\\\/\\\/www.serviceday.it\\\/en\\\/\",\"name\":\"Service Day\",\"description\":\"\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/www.serviceday.it\\\/en\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Speakers - Service Day","robots":{"index":"noindex","follow":"nofollow"},"og_locale":"en_US","og_type":"article","og_title":"Speakers - Service Day","og_description":"[vc_row][vc_column][\/vc_column][\/vc_row][vc_row full_width=&#8221;stretch_row_content&#8221;][vc_column][vc_column_text][\/vc_column_text][\/vc_column][\/vc_row][vc_row full_width=&#8221;stretch_row_content&#8221;][vc_column][vc_raw_html css=&#8221;&#8221;]JTNDZGl2JTIwY2xhc3MlM0QlMjJzY2hlZHVsZS10aW1lLXNsb3QtdGl0bGUlMjIlM0UlM0NzcGFuJTNFU3BlYWtlcnMlMjBpbiUzQyUyRnNwYW4lM0UlMjAlM0NzcGFuJTNFdGhlJTIwQ29udGVudCUyMFByb2dyYW0lM0MlMkZzcGFuJTNFJTNDJTJGZGl2JTNF[\/vc_raw_html][vc_column_text css=&#8221;&#8221;][\/vc_column_text][\/vc_column][\/vc_row][vc_row full_width=&#8221;stretch_row_content&#8221;][vc_column][vc_raw_html css=&#8221;&#8221;]JTNDZGl2JTIwY2xhc3MlM0QlMjJzY2hlZHVsZS10aW1lLXNsb3QtdGl0bGUlMjIlM0UlM0NzcGFuJTNFU3BlYWtlcnMlMjBhdCUzQyUyRnNwYW4lM0UlMjAlM0NzcGFuJTNFdGhlJTIwQ29tcGFueSUyME1lZXRpbmclM0MlMkZzcGFuJTNFJTNDJTJGZGl2JTNF[\/vc_raw_html][vc_column_text css=&#8221;&#8221;][\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column][vc_empty_space height=&#8221;64px&#8221;][\/vc_column][\/vc_row]","og_url":"https:\/\/www.serviceday.it\/en\/content-program\/speakers-2025\/","og_site_name":"Service Day","article_modified_time":"2025-09-17T13:19:38+00:00","twitter_card":"summary_large_image","twitter_misc":{"Est. reading time":"1 minute"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/www.serviceday.it\/en\/content-program\/speakers-2025\/","url":"https:\/\/www.serviceday.it\/en\/content-program\/speakers-2025\/","name":"Speakers - Service Day","isPartOf":{"@id":"https:\/\/www.serviceday.it\/en\/#website"},"datePublished":"2024-08-27T14:32:31+00:00","dateModified":"2025-09-17T13:19:38+00:00","breadcrumb":{"@id":"https:\/\/www.serviceday.it\/en\/content-program\/speakers-2025\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.serviceday.it\/en\/content-program\/speakers-2025\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/www.serviceday.it\/en\/content-program\/speakers-2025\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/www.serviceday.it\/en\/"},{"@type":"ListItem","position":2,"name":"Content Program","item":"https:\/\/www.serviceday.it\/en\/content-program\/"},{"@type":"ListItem","position":3,"name":"Speakers"}]},{"@type":"WebSite","@id":"https:\/\/www.serviceday.it\/en\/#website","url":"https:\/\/www.serviceday.it\/en\/","name":"Service Day","description":"","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.serviceday.it\/en\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"}]}},"_links":{"self":[{"href":"https:\/\/www.serviceday.it\/en\/wp-json\/wp\/v2\/pages\/3240","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.serviceday.it\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.serviceday.it\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.serviceday.it\/en\/wp-json\/wp\/v2\/users\/7"}],"replies":[{"embeddable":true,"href":"https:\/\/www.serviceday.it\/en\/wp-json\/wp\/v2\/comments?post=3240"}],"version-history":[{"count":0,"href":"https:\/\/www.serviceday.it\/en\/wp-json\/wp\/v2\/pages\/3240\/revisions"}],"up":[{"embeddable":true,"href":"https:\/\/www.serviceday.it\/en\/wp-json\/wp\/v2\/pages\/3230"}],"wp:attachment":[{"href":"https:\/\/www.serviceday.it\/en\/wp-json\/wp\/v2\/media?parent=3240"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}