The event will explore the future of after-sales as a cornerstone of economic sustainability in the automotive industry. The annual Service Day event organised by Quintegia, based on an idea by AsConAuto and a benchmark for the automotive after-sales business, returns on 16th and 17th October at the Centro Congressi Veronafiere. After the success of…
Organisation is the backbone of after-sales: systems, people and processes that determine operational efficiency and the quality perceived by the customer. The analysis contained in Quintegia’s study ‘After-sales Navigator: The present and future of after-sales for dealers’ paints a contrasting picture, but one that is rich in ideas for development. On the one hand, a…
After-sales service is not just an operational function: it is a strategic lever for increasing margins and building customer loyalty over time. In terms of customer experience, according to Quintegia’s After-Sales Navigator 2024, dealers are more effective in providing in-house services: 64% offer executive waiting rooms and additional mobility solutions. These experiences make customers feel…
In the new automotive landscape, expanding the aftersales business is a priority. According to Quintegia’s ‘After-sales Navigator’ 2024 study, the most concrete opportunities are found in areas that are often overlooked, such as bodywork and tyre management. 63% of dealers see bodywork as a high-potential sector: margins are attractive, but above all it offers customers…