After-sales service is not just an operational function: it is a strategic lever for increasing margins and building customer loyalty over time.
In terms of customer experience, according to Quintegia’s After-Sales Navigator 2024, dealers are more effective in providing in-house services: 64% offer executive waiting rooms and additional mobility solutions. These experiences make customers feel cared for, pampered and valued.
However, the biggest gap is in the digital sphere: only 19% of dealers provide a structured online experience, with the option to book services, manage mobility and track the status of their vehicle in real time. Transparency and ease of use are now essential elements for a solid customer relationship.
Even more exclusive, but potentially game-changing, are smart access options: fast-lane, pick-up & delivery, home assistance. Today, only 17% of dealers offer all of these, but they represent an inevitable future.
At the heart of Service Day, scheduled for October 16th and 17th, you will be able to meet industry experts and discover companies offering innovative after-sales solutions, as well as access data from the 2025 edition of After-sales Navigator, a study designed as a practical tool for those who want to innovate their business services.
Investing in customer experience is no longer a choice. It is the new measure of perceived quality and the turning point between a casual customer and a loyal customer.
